I've been a patient of Dr. McPherson for many years and followed him to the new office from the…read moreprevious office. The practice has grown over the years. The office is on the first floor of a larger medical building and that building has plenty of parking. The office has extended operating hours on certain days if you need an appointment outside of normal business hours. I've always been welcomed when I enter the office and fill out any information needed. Then the techs that do the initial tests are very friendly as well. Dr. McPherson has always been thorough and friendly during the exam. I like that there is a new option to avoid the dilation of the eyes. I will gladly pay the additional fee to avoid that.

They do not know customer service. A prescription changed and they don't have the wherewithal to…read moreupdate that for contacts as well as glasses. If I did not pay up front I would leave immediately, but once this year is up I am gone. They constantly forget things and we have to travel back and forth to make up for their mistakes. Stay away!!

I believe I met Dr. Murphy in 2008 or 2009 and I've made sure to see her almost annually ever…read moresince. Dr. Murphy is the epitome of personalized service for eye care. Yes, she has a chart in front of her that tells her the things we've talked about in the past (i.e. medications, other medical issues and career info), but she doesn't skip a beat, and doesn't make it sound like she's reading from a chart - she talks on my level. It's almost like going to therapy because she's a human being who understands the everyday trials, tribulations, and good times a person goes through and how it affects their health, including their eye health. She's empathetic and quite frankly, an overall positive person to be around. It sucks getting old, and Dr. Murphy lets me do the talking to let her know what's going on with my eyes and then makes the appropriate recommendations, when it was time for bi-focals, progressive lenses, and now computer/reading glasses, even down to bifocal/progressive sunglasses (because I can't read my dashboard with single vision lenses anymore).

I've seen Dr. Murphy for the last 12 years. If I were to list every desirable characteristic of a…read moregood doctor, she would have them all. She literally makes you feel like the most important person in the world. She explains things well, makes sure you're happy with your prescription, is pleasant, smiling and encouraging. I highly recommend her. And my prescription for my new glasses is amazing! What a gift! Also, the online scheduling works great. I lost my glasses, and called to see if I could get an earlier appointment. They called me when one became available! Great office staff and doc - hard to beat! The downside: parking was a nightmare on Saturday, with the holiday shoppers!

Employees are snotty and rude. Things take extraordinarily long to come in. Customers/ patients are…read moretreated with hostility & sarcasm. Actual doctors are kind & helpful but not worth the abuse from the employees to continue to go there.

Doctors great! They are the best at fitting glasses . They have a wonderful selection to choose…read morefrom. Always clean and sanitary .

I really wish I had read the other reviews before I gave this location my time, energy, and money…read more This is my first and last time visiting the Wake Forest location! I ordered my glasses on October 9th. Today is November 11th. The first time they were received, I saw two of everything. The lady who helped me with the try on advised me to "just wear them until my eyes adjust!" I said no! I'm leaving them here. I refused to put me or other in that kind of danger! She also said she confirmed the prescription was correct. I had to schedule a follow-up appointment to have my eyes examed a second time. During that visit, I was told something was definitely entered incorrectly. So the glasses had to be sent back to be corrected. I just went back to pick them up, and the vision was blurry. The receptionist was very kind but advised me that Kim would have to assist with adjusting them. The fit wasn't the issue. It was my vision. Kim was on lunch, so I gave the receptionist the bag with the new glasses and told her I would like a refund. She nor Kim was able to help with that, so I was told to call on Monday morning. I have been wearing glasses for almost 30 years & I've never experienced this before! At this point, I am OVER trying to correct the issue with this location!

Of course you'll say customers are valued, but what matters most is you showing customers their…read morevalue. I've even requested to speak with a manager but of course the manager was too busy. The sad part about it is I wasn't asking for a freebie/ handout I was paying for a service. At the end of the day lesson learned Myeyedr shouldn't be your eye Dr.

Universal Eye Center is the worst place to go to, I do not suggest anybody to go to that facility…read more They do not send medical records when you sign a release of medical records they overcharge you they do not check your insurance to see if the medication's are covered underneath your insurance Christina or Kristen is a very horrible woman. She is very rude and you were always on the phone on hold for over 10 minutes. I had to call from one eye doctor to get the medication that Dr. Dickinson had prescribe me at my eye doctors appointment since they did not send over my medical records, I had to wait on the phone for 15 minutes for them to just tell me over the phone what my medication's were. They are a horrible practice to go to. I do not recommend once again for anybody to go there!

Staff is accommodating and professional. The convenient location makes it easily assessable.read more

Helped me fix my sunnies!!! So grateful! Highly recommend coming in for ur optical needs.read more

Very good selection of frames. Eye Dr was very nice but a little rushed, appointment literally…read morelasted under 10 minutes. Janell, who placed our frames/lens order, was very friendly and helpful. Surprised that we had to pay $40 for a contact lens fitting when we already paid that at last appointment - guess it's a yearly thing? Overall, an ok experience. Second time we've been in that the registers and computer we're having issues. Register took about 15 minutes to re-boot and line of people was backing up. Seems like Target Optical needs newer/better equipment.

Efficient, Professional, and Excellent Custom Frame Service…read more Had a great experience at MyEyeDr in Wake Forest. Check-in was fast and efficient, and the exam itself was even quicker without feeling rushed. Everything moved smoothly and professionally from start to finish. Dr. Reiman arrived in the exam room in what was probably one of the fastest turnarounds we've experienced with any OD. She's very personable, easy to talk to, and clearly explains her assessment while providing strong, confident recommendations. You can tell she knows her craft and genuinely cares about patient understanding. A special shoutout to Devin, the optician, who was incredibly knowledgeable and patient while helping us with custom frames. We brought in three Chanel frames, and she took extra care to make sure everything was handled properly and fit just right. Her attention to detail and expertise really stood out. We're currently awaiting the return of our custom-ordered glasses, and based on the experience so far, we're confident they'll turn out great. Overall, a seamless, pleasant experience. Would definitely recommend this location to anyone looking for quality eye care and attentive customer service.

I called for an appointment 5 days ahead at the My Eye Dr on Capital Blvd in Wake Forest, NC. When…read moreI arrived at the assigned time of 2:40 PM, the receptionist said, "I left you a message at 9 AM this morning." (I had no text, vm, missed call or email.) She said since she did not reach me, she canceled my appointment. When I told her I received no message, she became quite rude and said "Well, I left you one." No apology. Nothing. What good is an appointment, if the office does not honor it? I included a screenshot of the confirmation emailed the day before. There was no mention of any further steps required. I have been going to this office for ten years. I guess they don't need my patronage.

10/10 staff. Great personal doctor! Great frame selection and always getting new frames in.read more

I've been going to this place a few years and have always appreciated how easy it is to get an…read moreappointment, and when I get there how quickly I am see. Dr Klaus is efficient snd knowledgeable. I've had contacts and glasses for 20+ years so I don't have too many questions at this point but I'm sure if I did, Dr Klaus would answer them thoroughly.