I use the mobile app to place orders for pick up. For the second time today I got home with my order only to find out they had neglected to include the chili that goes with the taco salad. I had also ordered a burger and fries and expected that chili was in that bag. When I called and asked to speak to the manager the woman who answered the phone said she was the manager but did not provide her name. I am disgusted by the level of service. read more

Person at window looked upset to be there. All food items were barely room temp or cold. And being the only person at the drive thru I thought I'd be getting at least decent food. I work in the service industry as well and I would never put out food like that, its not ServSafe. read more

Spent over 50$ at 430 on a sunday. Every single item was hours and hours old. The nuggets are hard and cold. Fries are wet and soggy.... my daves double looks absolutely disgusting. All of the kids threw there food away. Every single item was disgusting and thrown away. Somebody should be fired.! read more

James was a very kind and helpful person working in the front helping every chance he got an exceded my needs food was great as well !

This Wendy's location has been hit or miss for me since I have lived in Aurora. Sometimes the service and food is Steller but most of the time they leave me hanging. This last incident I ordered on the app ahead of time and drove there to see a long line in the drive through. Figured it should be quick, but it wasn't. Very slow. We were running out of time as we had tickets to the movies across the street. We finally get to the window and it is AI. I say I have a mobile order, then it says we have to get a rep for you. The they have to find someone to work the drive thru to accept our order. We finally get up to the window and the gentle working the drive thru was really nice. We get to the movie parking lot and find that I ordered a lettuce wrapped double stack ( trying to keep to a keto diet) and when I open the container it is 2 patties, a slice of not melted cheese, a ton of ran onions on top and 2 packets of ketchup. No lettuce whatsoever. Such a sad and pathetic looking meal. I really do like Wendys but this location is just horrible most of the time. read more

Night crew sucks and they are always hiding and acting like there is no one is working, how do you forget to put sauces on an order ?? hire better people read more

Best cheeseburger! Frosty. Chili! It's the best! Chili on a cold day. Perfect! read more

Wendy's - Carpet cleaner rental. - Fast Food Near Me - Aurora, Colorado

"ASIAGO" chicken ranch that came with cheddar on top... the kind of restaurant that makes people stop in their drive through to check for their food read more

Wendy's - "Asiago" Ranch Classic Chicken Club - Fast Food Near Me - Aurora, Colorado

This AI ordering systems is horrible, it backs up the drive thru and increases the time in line drastically. But I guess the owner is saving minimum wage for one employee. Wonder how much business he is slowly losing trying to save a bit on wages. read more

Screwed up another order AND replaced humans with AI at the drive through.. We are done doing business there!! Enough is enough! Thanks you for saving me money and encouraging me to cook more at home! This is fast becoming a trend with drive through fast-food chains with AI robots pretending to be people. As if the higher prices and smaller portions wasn't enough to drive me away following Covid, this was the final straw! read more

Very gross place. We found a fly in our food. Just there service it's self is not good read more

Wendy's - A fly in my pata to wedges - Fast Food Near Me - Aurora, Colorado

They have over 7 people standing around doing nothing well the line's backup and you have 1 or 2 people cooking and nobody else doing anything as the manager walks around making fries. I thought coming inside would be faster service as the line outside was very long and when I came inside there was only one person ahead of me and yet I still waited over 20 minutes for my foodpoor poor service. Dave Thomas would be disappointed. read more

The implemented AI ordering system is the worst thing I have had the unfortunate pleaser to use. it is awful at taking your order, I will go anywhere else now so I don't have to deal with that thing read more

I love Wendy's and usually give them great reviews on their food and ambiance. That is continued. I enjoyed the food and the chili was delicious as usual . The problem with this location is that every third or fourth time they forget half of my order in the drive thru. I know I am supposed to check. But it has gotten to the point that I am going more to McDonald's because they get my order Right. It sucks because Wendy's food is so much better. So Wendy's pretty please going to give you one more chance . Just make sure your delicious food is in the bag at the drive thru. That's it. Food good. Ambience good. Drive thru making sure all my food that I paid for is in the bag would be PRICELESS and would ensure I would never return to McDonald's again. read more

Always have great customer and food Never had a problem with food and customer service read more

turn the speaker down!!! i don't need to go deaf first thing in the morning!!! if i can hear the speaker perfectly clear with my ears plugged, its too loud!!! if i can hear what the person in the drive-thru is ordering across the street at village in, the speaker is too loud!!! read more

A good place to stand at the counter & be totally ignored by four employees behind the counter. I guess they don't need the business. No stars, service sucks read more

It's a Wendy's so you know what to expect. My issue though with this location is it's the slowest Wendy's I've ever been to. Whether there are 2 people in line or 20, you'll wait forever. read more

Worst Wendy's I have every went to; got wrong food; food was cold when I got correct food; fries old; everyone just standing around not doing anything; lazy people. Will never go back to this location read more

See all

im pretty sure nun of the staff are aware they have a phone i've called weeks ago multiple times nobody answered i called to again multiple times nobody answered whoever is paying these people to smoke weed in the back and walk out the kitchen with a cigarette but they need to hire better staff read more

We went to try to Wendy's Orange Dreamsicle Frosty. I really needed a straw as it melted fairly fast. It left an aftertaste that I really didn't like. Just to be sure I went to the store and bought the real ones and yep there was no aftertaste. That left me wondering what chemicals were in the ones at Wendy's. Sorry, how you could mess up sherbet and vanilla ice cream I will never know, guess not really sherbet. read more

Absolute shit show. 45 minute wait for food. Then missing burgers altogether. Only fries in the bag. One employee outside smoking and back in and proceeded to make sandwiches in front of everyone waiting, without washing her hands. Will not go back. read more

If you come here & meet Randall just expect EXCEPTIONAL service!! Randall is such a joy to talk to, on top of catering to your needs. He was also ensured we ate good quality food with extra care. Thank you Randall for such a great experience at a fast food location! We look forward to you always serving us with your welcoming smile. read more

Manager on duty refused to accept a coupon, The chicken sandwich was so old , it was not edible. Manager refused to provide the AD's phone #, then gave the wrong # to corporate. When I called back, he accused me of threatening him. We will never go back. Did not get a receipt, spoons for the chili or frosty. read more

Wendy's - Meat is old & over cooked - Fast Food Near Me - Aurora, Colorado

See all

Grabbed my burger right after leaving the restaraunt and was almost ice cold as if it had been sitting outside for 30 minutes. Gave most of it to my dogs read more

8 employees working right now and there is no one in the lobby ordering and several are just standing around. Not only are the coke machines out and overflowing with nasty, the lobby has mud tracked all over that could be cleaned up. It's not that hard people!! Take a moment and make sure things are on the up and up. read more

Wendy's - Hope you don't want a drink - Fast Food Near Me - Aurora, Colorado

This wendys location is the worst. THE slowest drive thru on Earth. Everytime! Doesn't matter if there's no cars or a long line. Be prepared to sit in your car for a while. Last time I went, the line wouldn't move so I parked and went inside to order. I did that just to wait another 30 minutes inside. The manager inside was running all over the place, yelling at her workers, giving every customers bad attitude. It was a s**tshow. One customer was on his phone by the register waiting for his order. The manager accused him of recording them, which he wasn't. I was getting so mad, I was warning people coming in that it'll be a 30 minute wait. What a shame. I love wendys but this location causes me not to get it anymore. read more

After ordering meals for an entire family, the store delivery omitted half my order and the manager on duty told me to fuck off. Not her problem. Last time I patronize this store. When I pay for food, I expect to get food. read more

So far I've already spent about five minutes in the line and I haven't even gotten to the order point yet at the drive-through. Based on the news accounts, it looks like Wendy's is really struggling right now and they need to hurry and get some leader ship in their company. All the food is delicious but it's no fun sitting in my car waiting for the drive-through lane to move. read more

Wendy's - Drive thru menu - Fast Food Near Me - Aurora, Colorado

Good thing I didn't finish writing my review before I pulled up to the window , or else it would have been very different. I love going to Wendys for a cheap meal that tastes decent, but today I wish I had paid a higher price somewhere else for some better service. The drivethru staff could at least be friendly, right? I really don't care if you are a high school dropout who hates working here. At least smile when you give me my order. Or say Hi. I don't know, just a little something to acknowledge that I help pay your paycheck. Usually they get my orders right here. Every once in a while something is left out, but if you go inside they fix the situation. Today my order was completely botched. Missing three items, and got one I didn't ask for. Thankfully, Alfredo fixed it for me, and even upgraded my fries to a bigger size for inconveniencing me. Thank heaven for Alfredo being the most personable staff member of the day! read more

Wendy's - Fast Food Near Me - Aurora, Colorado

Used to be one of my favorite locations for years. Last night they lost my business. I placed an order and my infant and I waited at the counter for 49 minutes before they finally helped us. The manager was rude as hell to me. At one point she left the obviously busy restaurant, and came back roughly 20 minutes later, only to yell at all the employees "JESUS CHRIST I CANT EVEN TAKE A PISS?" In front of my child and other children. Then she started sweeping, which was horribly timed. When I asked for assistance after being there for over 40 minutes, she got rude with me and didn't even apologize that I had been waiting so long. She was rude as hell to customers and employees and at the end of our 49 minute wait, 1 of our 3 items was incorrect!!!!! I'm done with this location until they get new management. read more

The burgers must have been made way ahead of us ordering them. Soggy buns and burned bacon. The fries were unfit for human consumption. Nasty, hard and dark brown with an odor that turned my stomach. The guy who was at the window couldn't seem to understand we ordered 2 drinks. Pure genius. Finally handed us the second drink and never said a word during the entire interaction. Won't be going back here! read more

This place sucks they never can get an order right. I ordered chicken nuggets and that's it and they gave me fries instead. Ridiculous

I went to Wendy's today to use my rewards & was excited to be able to get a free yummy salad! When I pulled up to the window, my app said loading. It took forever, so I paid for it anyway. I asked the young lady, if I don't use it & clear it will I lose it? She didn't know the answer & didn't ask her manager. I lost my rewards points & am pretty disappointed. What can be done? read more

This Wendys is absolutely terrible. They have 7 people on staff and close the entire dining area almost everyday. The manager refused to give me my pick up order that they had already charged me for saying "there was nothing they could do" when the receipt should be all they need to make the order. After working many years in management, I know that the customer should always be right and clearly he does not. He is a complete as*hole with no pride in what he does. He yells at customers and employees with no hesitation. This location will go downhill very fast if they don't get complete new management. read more

I went to this Wendy's placed my order the lady at the window is very nice I got my food went home and realized I was missing a couple things from my order. Call the store the manager I think his name was Damon? Was very helpful and made my order fresh and warm great staff and great food read more

Absolutely the worst Wendy's in the area. We were in line for over 10 minutes. Multiple people left the line. When we finally got up to the speaker we were not even acknowledged. My husband had to ask if they were open several times before we even got a response. We were told that they were stressed out and short staffed. We were told it be another 10 to 15 minutes. it would've been nice if they come out and told the line that was reaching across the parking lot they were short staffed and it was going to be at least 25 minutes. this isn't the first time there been issues at this Wendy's. If you can actually get your order, most of the time it's wrong. They need better management. Terrible. read more

This store absolutely sucks. It's dirty and i've been waiting in the drive thru for over half an hour for an online order. This store needs to be shut down, it's always been terrible read more

It was bad enough that the 'food' was disgusting this time (and I have been to this wendy's before) but I also made the mistake of paying for my 'food' with cash ...didn't realize they charged me more until I drove off ... my total bill was $8.51 ... I paid with a ten dollar bill and they gave me back 1 dollar ...will never go to any wendy's again ... read more

I get this is fast food, but these employees need to get it together. We came in after ordering on the app and still waited 20 minutes for our food to be giving the WRONG ORDER and cold fries! it wasn't even busy! The guy in front of us waited 35 minutes on two burgers! This is pathetic. read more