Wendy's off McNeil vs. WhatABurger McNeil and Palmer ( about a block and a half away). Similar Orders of Bacon Cheese Burger no lettuce, tomato, and Ketchup, with Lg. Chocolate (Malt), and Lg. Fries. WhatABurger - old bun, one strip of bacon halved and very small, cold and wimpy fries, Chocolate Shake instead of ordered Malt (Told them at Delivery Window he open the top of the Drink, then closed it and gave it to me anyway) Wendy's - Perfect Burger, Fresh Bun, Plenty of Bacon cooked perfect, Hamburger Meat seemed to taste better too, Larger and fresh fries. No Malt but their Frostie was great. Wendy's was $2 better in price, too. read more

You get less food in a 11$ meal than a 5$ biggie bag. Btw they serve butt heeks in this location read more

Wendy's - Served me a butt cheek - Fast Food Near Me - Austin, Texas

Won't be returning to this location. Food was fine, but the service was miserable. I've worked in fast food, have a lot of leeway for workers making it through, but the unwarranted terrible attitude I received made me want to throw the drink I had to sit and wait for (after he forgot to make it and walked away) right back at him. Wouldn't say a word, would barely open the window, cut me off on the speaker, and I couldn't even ask for ketchup. I'd understand if I was being a rude customer but I was literally just simply ordering. Worst costumer service I've had in Austin. Went at 7pm on a Thursday night, and it'll be my last. Don't go here. Would give 0 stars if I could for how rude the worker was and how bad of an experience i had. I haven't even left a yelp review before until now lol it was so bad... read more

I remember going to Wendy's as a child when it first opened. It was phenomenal. A lot has definitely changed. Haven't been to Wendy's in years so I chose to sit inside and eat, there was not one clean table. The food was made fast and I was shocked by how it tasted. My burger was eatable but definitely not something I want again. Maybe I'll try something different on the menu next time. read more

Wendy's - #1 With cheese - Fast Food Near Me - Austin, Texas

This location is worthless. Wrong orders every.single.time, broken machines, really BAD fries. I feel bad for the nice employees.

Waited 5 minutes with no one in sight before I went behind the counter and got a container for water. Went back to the counter. Two girls suddenly appeared from the back and was completely ignored. I was going to buy food but decided to just leave. If I could rate negative five stars I would. Worst I've ever seen in fast food. Definitely not fast. Plus the girl serving the food just looked pissed off and didn't say a word. She just left the food on the counter for the other two guys who had ordered and were asking where all the staff was. read more

Not sure why this Wendys is always such a let down but corporate needs to handle this location. My husband is generally not a fan of Wendy's but I am so I was able to convince him to give it another shot. He went to this location and ordered a baconater at the drive thru. When he got home he noticed there wasn't any bacon so he went back to get it fixed. When he told them his baconater didn't have any bacon they told him oh yeah we're out of bacon. Umm what? How do you let someone order a sandwich that is named bacon and not even bother to mention that you're out of that item? Additionally when he asked for a refund they gave him attitude like he was in the wrong. We could have overlooked a mistake. It happens. But their response wasn't okay. This is such a huge disappointment as I like Wendy's in general but yeah this was the last chance. Idk if it's just this location but it definitely ruins the entire companys image. Hopefully corporate will come and retrain their employees. read more

Serving cold sandwiches. Poor customer service, something need to be fixed in this branch... nobody was not responsible.

I came in on my break to order lunch. When I came to get my order after ordering there was no one except one lady in the kitchen. I wanted an extra ranch so I asked being she was the only one standing there. Mid sentence she interrupts me with her hand and walks off to get someone else to help me hiding in the BOH, I didnt know you were too good to help a customer??All I asked for was a ranch I didn't think it required a cashier, you work here, I'd like some help.period.So instead you walk off to grab someone else and put your hand up for me to stop talking as if you are too good to help. Very rude service here and the food has been cold each time I've been here. I eat lunch in my work vehicle so it shouldn't be room temperature by the time I walk to my truck in the parking lot. Don't waste your time or money here, the reviews speak for themselves. read more

Save yourself the hassle and go to Whataburger across the street. Order wrong after repeating my order a few times. thought it might have been another customer's order, but I was the only one there. Food they gave me must have been sitting, because it came out cold. read more

We went here for two drinks, a large Dr. Pepper and a large Fanta, and they totally got the order wrong. Ended up with food we didn't want, and when we tried to explain to them we just ordered drinks, the workers were incredibly rude. They were arguing with us, talking bad about us, and yelling about us to their co workers. We were very polite and just asked for the right order, and can't believe how we were treated, they acted like they wanted to fight us. read more

I don't really do reviews and have worked in the service industry so usually have a lot of forgiveness and patience when it comes to fast food. I waited 25 minutes at the drive thru window and finally had to ask for my money back after cars behind me started to think the wait was somehow my fault. It seemed like chaos inside the window and I went from feeling for them and thinking they must be understaffed to wondering how orders could possibly stop and no food go out for 25 minutes. Seemed like there wasn't anybody steering the ship. read more

Ordered an online order for 2 shakes 03/22 around 10:30pm. Sent my girlfriend to pick up order - they declined to answer on the intercom. When she drove up she said 3 employees were in the store, with the thin white dude at the counter clearly ignoring her and laughing with the other two employees about the situation. While she was being ignored, the customer behind was so aggravated not being helped through the intercom that he just drove off. I've had wrong orders and "the shake machine is broken" before (since he couldn't refund me he suddenly got it working in 5 minutes after telling me it would be at least 30 min), but to just completely ignore the customers is a level of disrespect I've never seen before. Do yourself a favor and get food literally anywhere but here. read more

They forgot to give me a straw (Thanking Jesus) or else I wouldn't have opened the lid to see this brown water I was about to drink! read more

Wendy's - My "water" cup.... is it toilet water?? - Fast Food Near Me - Austin, Texas

Rude service. Lady laughed at me while I was ordering cause I ordered two 4 pieces nuggets and 2 dollar burgers and fries. And last time I came they don't try and work they're ice cream machines. Would give no stars if I could. read more

This might be the worse Wendys in Austin. Long wait times, rude, plenty of wrong orders. I was so mad one time a few months back they gave me 2 burgers with literally no meat patty in each one. When I called the store it goes straight to voicemail saying the mailbox is full. Literally never going there again read more

Worst location ever! Ordered drive thru since it was a simple order, 1 Baconator Sandwich. What do I get? A Son of Baconator with 1 Jr patty. All I asked was they cancel that order and replace it with what I ordered. The drive thru person and another employee (I assume was the manager) proceded to agrue for the next 5 minutes (they had my card), even after bringing what I wanted up on their app. There was nobody behind me when I asked them to correct the order, there was a line by the time I left. If the screen were working or if they announced the total before pulling up to a window I could have told them the order was wrong before all of this happened. read more

Food is good. The only reason I'm leaving a one star is because the guy at the drive thru door was super rude. To the point he started making faces when we asked for mayo. The manger was right there and also didn't say anything to him. Bad workers do be really making people not come back ‍ read more

I went through the drive thru and not employees were wearing masks or gloves. At this time of Covid, all food staff should be wearing proper PPE to protect their staff and patrons. read more

This business is not using their credit card pin pad machine properly. When you hand them a chip card they must insert it and ask your permission to slide it if it's declined. Many cards are designed specifically to only be inserted. The industry created chip cards for a reason... security. If I find identity theft on the debit card I had to use instead, I will call out Wendy's in particular for not handling cards properly. I called the bank... they already explained how Wendy's has not been properly inserting chip cards. read more

Kitchen has to be ran by a circus of clowns. How do you get an order wrong after having a customer change it due not having ingredients ready. Luckily I speak Spanish but I'm not sure how you have a manager on shift who doesn't speak a word of English and who tried to steal from me by not refunding my full order. I had to argue the asshat to fully refund my order. read more

Me: Hi, I'll have a chicken sand- Wendy's: NO SPICY Me: Wendy's: Me: okay so you have reg- Wendy's: NO CHICKEN* Me: *except for grilled and homestyle** **homestyle is just breaded chicken, so ya Wendy's does have chicken in case any other window employees need help with that read more

I used to come to this place now and then because it's close to my job, but I can definitely say I will not be coming back here again. Today when I drove up, I had to wait a few minutes with no word from the employee. I finally asked "hello?" And he asked me to wait, so I did. Then he asked what I wanted, so I ended up having to repeat my order 3 times (I just wanted a 6-order of strips and a large fry). He said how he was going to charge me less since he made me wait, and I saw him only put a small fry on the screen, but didn't get the opportunity to point this out. Sure enough, I got a small fry and not a large fry. I remained polite, even though this gif mid-afternoon was tap dancing on my last nerve, and decided to just leave. Then I heard someone ask him something and he said "esta pendeja". Now...we live in Texas. A strong Hispanic population here. I may be white, but I most certainly know Spanish due to growing up here. I don't know if he was speaking about me, but it certainly put me on edge. I noticed my tenders weren't warm, but I didn't expect one to be so tough I couldn't even rip it. I checked the next one, which I could rip open with some effort and spat it out because there was brown and black stuff INSIDE the chicken strip. I ended up throwing it all away, but now my stomach hurts probably because the chicken strip I did eat first gave me food poisoning. So, I will not be coming back here and I will let all of the hundreds of employees that work in my building nearby know not to either. read more

Horrible customer service. Pulled in at 120 because it's one of the few places open, and lights on with no response. Drive around to the window and the crew including management are all ignoring us sitting on the counters and just playing with their phones. If you don't want to work late then find another job or grow up. read more

I seriously hate this wendy's only reason I have gone is it's close by my job and everytime I go there is a problem with my order either sauce missing drink or fries wrong size and I even had to just stop order there and order on the app because people don't listen even if I repeat everything and have then repeat back today I order through the app to pick up through drive through I had to go inside I have never had this issue before, so I go inside thinking maybe something is wrong with payment nope nothing I was furious but beat your butt I will for now on just take my business to the other wendy's that is a lot farther away but better customer service. read more

Worst Wendy's I've ever been to. It's next door to my home. I can literally walk there. I ordered food and they said they were out of Size Medium (whatever that means) and the drink flavor I chose. Was overcharged $3 on the bill because they didn't input it right. And the wait was horrendous. Don't recommend going here. read more

Went to this location at 11:44, with it closing at midnight, and the VERY rude manager shut off the ordering area lights. when asked why I can't order she rolled her eyes and smirked/laughed to her coworkers and walked off. It was very insulting. I will never give them my business again! read more

Need to wait a long, they can't speak english, if you step in you feel like you are an UFO as they are watching you. Rude staff. Fries taste like mold sometimes. read more

Drive-thru staff don't do their job and stop working way before close. Showed up 45mins before they closed, pulled up to the window, and they wouldn't give me my order. I ordered via the app so really I ordered closer to an hour before they closed. They were just in there talking. They tried to wave me off but I at least wanted an explanation for why I had to drive all the way there for nothing. A man who doesn't speak English well (I only mention this to state there was a clear language barrier) decides to be the one to talk to me out of the group of employees. By the end of it he's laughing like I'm not upset about the whole situation. Bottom line I didn't get a thing, that staff are lazy, and I wasted my time. Not gonna deal with Wendy's again. This review is for some time in early August 2021. read more

I placed a mobile order about 15 minutes before I got there and when I pulled up to the speaker they said that they didn't have it. After i said that I had already paid and used maps to get to the location the person at the window didn't really say much except that if they had it it would be in their system. I didn't really know what to say because I had already paid, but they didn't really seem like they were going to do anything to help with the situation. Eventually she said it just came through and I pulled up to the window. When I got to the window They just handed me my food without saying anything and barely looking at me. I understand that mornings are difficult sometimes but you should still be willing to help customers and at least acknowledge them when you hand them their order. read more

Slow, under staffed, been out of sprite the last 5 times I was here. Poor service! Very poor experience many times. Highly don't recommend. I recently heard from an ex employee that they don't follow health standards and leave their food out for while. read more

This Wendy's is consistently the slowest "fast" food restaurant I go to. Unfortunately I work long hours and need quick on the go food to get me through the day and this place is less than a block from where I live, which would make it extra convenient, but jeez! It always takes atleast 15 minutes in the drive thru and the staff is not friendly or in any sort of hurry it seems. I hate leaving negative reviews, but somethings got to give with this corporate chain! Not going back for a good while after this last visit. Edit- I had time to think this out and write it while in line behind only one car in the drive thru.... read more

This has to be the worst Wendy's location that I have ever been to. I have been to this location around 4-5 times over the last 2 years and the customer service is literally the worst I have seen in the fast food industry. Literally in the 4-5 times I've been there I have never once been greeted or talked to until I started talking. The people in the drive thru literally have never said a single word. This place is absolutely ridiculous. read more

Idk how all these people have bad service or a long wait. I've been here at least 5 times and have never had to wait at the window. My foods always ready for me. The only reason I left off a star is because the regular coke has been down for at least 2 months. Kind of ridiculous. They can still somehow make cherry coke but it's that gross added cherry flavor. read more

This location routinely leaves items out of your drive thru order, I'd say 2/3 of the time. Sometimes it's something smaller like your salad dressing. Many times it's your fries, which just happened again today at lunch. They also never give a receipt. Customer service is hit or miss. Today the lady taking the order let me slowly read off everything I wanted, then cut me off at the end with "just a minute sir". She then had me start over from the beginning. Everything was correct on screen however one of the fries was missing from the bag. The food is mediocre. My homestyle chicken fillet was very dry, as if it had sat under a heat lamp for quite a while (think the turkey on National Lampoons Christmas Vacation). You'd expect the food to at least be fresh around lunch time. read more

The food is good here but sorry guys you miss the 3-star mark due to poor service (hate to say it cause I like Wendy's). Plus I see the quick tippers that have been here before me feel the same. I know where you are coming from, customer service is hard (been there, did it once myself) but it's not rocket science. Golden rule, treat others the way you wanted to treated...it's that simple. And always remember to serve with a smile, that alone goes a long way. =) read more

The Worst attitude from Manager working there. I feel sorry for the girl that has to work along side him. I had to ask him to repeat himself slower in the drive through . I get to the window and I'm about to get handed the wrong meal, so I repeat my order to the girl and when she goes to get my food he comes to the window I repeat my order again thinking he wants to know which order it is to charge and he starts an attitude and threatening to to serve me. It's no wonder this place doesn't have a customer service hotline on the window at the drive-through read more

If I could give this place zero stars, I would. My family & I have gone to Wendy's multiple times. Sometimes the cashiers are friendly, sometimes they're super rude! But this horrible experience is why I don't plan on coming back. One of my burgers was completely raw. I tried calling the store to complain but I was not given a receipt, and they haven't answered. Save yourself the time and go to Whataburger instead. read more

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I bit into a large bone from a chicken nugget. I had to go to the dentist from this. They also frequently "close" way earlier than they are supposed to. read more

We went to This Wendy's tonight and it was the absolute worst service I've ever had in my life. This lady was being so rude. Absolutely ridiculous! She forget a bunch of our meals and got mad that we wanted what we paid for. She totally ruined my family's and I experience. I wish I could give negative stars. Because I would give -5 stars. Will not ever go back. Stay away from this Wendy's read more