Improvement needs are with the food, the service, the drinks and getting an order, correct !!!! I ask for salted fries three times, did not get them, ask for sweet tea but they were out so ordered root beer but what I received I couldn't tell you, burger had crappy lettuce if that's what it was and of course, fries and burger were cold. Cold cold. So i'm not a happy camper with Wendy's and I seriously doubt that I go back to Wendy's on John Jones in Burleson Texas I give them a zero !!!! NOTE: This meal was a waste of my time and money !!! Wendy's .... Get Your S-- Together!!!!! read more

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The dining area at this Wendy's is very open - there are significantly fewer tables than other Wendy's, so it would be impossible to feel crowded. They almost filled our order correctly - out of 5 meals, most with a Frosty added, only one Frosty flavor was incorrect. The magic coke machine of limitless flavor options was running out of several syrups. read more

Wendy's - Christmas tree in the lobby. - Fast Food Near Me - Burleson, Texas

Terrible service, food poorly prepared *burnt*, attitude problem. The Drive-through server handed me a bag (my order) and rushed off, I wanted to ask if the order was complete, so I waited for about 1 minute, they returned and asked, "Are you waiting for something?" in a why are you here type manner. I thought, "why did I go to Wendy's to begin with". This was the second time I had a less than favorable experience at this restaurant, this time the burger was burnt and missing almost every ingredient. I just tossed it in the garbage, lesson learned. Strangely, I was the only person there so it's not like the place was overly busy. read more

Wendy's - Burnt "bacon burger", it looks sad - Fast Food Near Me - Burleson, Texas

Service @ this Wednesday's was horrible hamburger meat was very raw.. check ur burgers before you them to see there well cooked thru read more

Wendy's - Light pink - Fast Food Near Me - Burleson, Texas

Overall, the people running the place now are just lazy. They make all the food that they expect to sell for the day especially the fries cause these are the biggest offender out of your fries. They are dry. Crispy is all get out if you don't get them right whenever the shift changes with these people essentially if you wait like after your shift to go get lunch, just don't get it from here cause everything still it's not worth it made fresh is basically a ha ha joke one star. read more

Food: was good we like Wendy's! ‍ Service: RUDE RUDE RUDE!!! What's going on at this place!! MY wife went to order something she saw on the Wendy's app the girl with red hair and large spider tattoo on left arm said we don't serve that my wife did it's on the app she said " ok what else! So my wife then orders off the menu and after each thing she kept saying what else what else what else like very condescending snatched the card for payment no receipt was given kept rolling her eyes when anything was said like trying hard to draw out a reaction from my wife ‍. Ambulance: it is a cool new look for Wendy's for sure bathrooms were in good condition. read more

So I went to Wendy's today to get me dinner. The food was bland with no flavor and my fries has sat out for 5 minutes without my nuggets so it got cold. Then I went to sit dirty tables a lot. And the workers acting like it was a party not a work place. Wont come back disappointed read more

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Waited 32 minutes for food in the drive through then had to come inside to get it . Service was so slow and apparently they were just waiting on fries, even after I ordered 9 more cars got their food and left . They didn't provide a receipt either read more

bad every thing was dirty bad service and overall bad my bacon egg fries weren't even melted. Give me one piece of bacon didn't give me no ranch even though I asked what if they still didn't get none frosty horrible was getting cherry Coke and it ran out as I was filling it up would not go here bad read more

I am not sure why the reviews are not better for this Wendy's location, except for this reason: most people leave reviews do so to voice frustrations, while people who are satisfied often don't leave reviews. This is the cleanest, most pleasant Wendy's I have ever visited. I come here at least once a week, and am never disappointed by doing so. Every person is cheerful and helpful, and the food is hot and served quickly. The manager has been here over five years, and there is a reason for that: he runs a great location. They have the soda machine that allows numerous options for drinks, including zero-sugar options. The dining room was updated about one year ago and is nice. Bathrooms clean every time I visit. Try this location. If something isn't right, I would be surprised if the manager and team don't make it right and make you happy you stopped by. read more

Food was good, what I didn't like was I was charged for the car in front of me and their order was $40 more than mine, then when I pulled up to the second window to get my food I was asked to pay again. The manager was nice and helpful with giving my money back. But then the guy who over charged me walks to where I can see him and he's smiling and laughing. Not sure if his name but he needs to just be put in the back of the store doing inventory or stocking. If he thinks it's a joke that he over charged some or maybe he tried to trick me into paying for his friends meal idk. read more

Unbelievable! TV ads for Salted Caramel Frosty! The signs at the register are for Salted Caramel Frosty! They close at midnight. It's 9PM! An employee was breaking down the Salted Caramel Frosty Machine. Said it would take 20 minutes to get it started again! I said I'd wait 20 minutes. After ten minutes no one had touched the machine. I asked if they were actually going to. Then the manager said they are out...and that they won't have any more...ever! Now I'm waiting for the manager to come back to explain to me why they told me that they broke the machine down, when, really, they're out and it's not ever coming back! But, really...is that just another lie. Wendy's! Get better management! Don't advertise on Sunday Night Football in a Dallas Market during a DALLAS GAME...if you can't deliver! I hate pathetic customer service! This is pathetic customer service! I would hate for someone to lose their job the week of Christmas! But you need to fire this entire crew! Worthless! read more

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Just finished forcing down a 'taco salad' picked up at their drive-thru on John Jones, in Burleson. Never again. Someone else picked up this order for me & it arrived without chips or salsa or sour cream. Hardly a taco salad without chips & salsa & sour cream. So, it was bland & the meat in the chili was disgusting & full of fat. I have had them short me on orders before but this is the last time that they will. The food(?) they sell is expensive enough without being cheated out of 1/2 of the full meal & having sub par cooked food. Bye bye Wendy's. I miss the way you used to be. read more

Took over 12 minutes to get our food. That was cold. The place was empty and I could see why. They made me park up front to wait for one combo meal. I had to back up and ask for my order. When I asked what took so long. The manager came and screamed that it takes 4 minutes for the sandwich. Not sure what was the hold up because the food was room temperature when we got it. Slow and rude and we will take our business elsewhere. read more

Wendy's - a burger and french fries in a paper bag - Fast Food Near Me - Burleson, Texas

Used to always have good service and accurate orders u til recently. Now they just give the wrong items and steal money from customers by not even putting items you paid for in the bag. Last 3 times I've been, I get home and my order is wrong with missing items. Completely unacceptable for the price they charge to be making these mistakes. read more

I was hungry and decided that I could quickly pick up something from Wendy's. This location is usually fast but today we were asked to pull forward because chicken tenders I'd ordered needed to be dropped. 5 minutes later and we're still waiting..for 3 chicken tenders..overall wait was 13 minutes. To compensate, I was given 4 tenders and large fries. read more

Poor experience all around. My order was botched. Received what is pictured after ordering a Big Bacon Classic. Person that took the order got it right. The problem was the manager putting burgers together. I watched her insist to the cashier that those were my burgers. Got home to some lettuce and pickles. Completely disorganized operation. Watching the lady working the fried items start eating fries with her gloves on. Tried calling to speak to the manager multiple times and nobody ever picked up. Lots of room for improvement. read more

Wendy's - Big Bacon Classic - Fast Food Near Me - Burleson, Texas

Walked in asked did they take Apple Pay the lady said no card or cash only but on there online it says contactless pay Apple Pay what a waste of time don't even look clean inside do not recommend. read more

would not recommend nobody to this Wendys I been here 4 times already and every time I go, they don't put everything in the bag and this last time I went the food was horrible, read more

When I went there I was given food poisoning and i've been throwing up all day do NOT GO TO WENDY'S !!

I have to break up with you Wendy's on John Jones. I've tried so many times to make this work but you can not seem to get things right...EVER! I order bacon cheese burger you serve me a double cheese burger. I ask for a baked potato you give me chili. I could blame the speaker in hopes you just can't understand me, but even when I've gone inside to order you still mess up my order- to extreme! I have to admit the employees are friendly and willing to fix their mistake, but the amount of money you have wasted by fixing my order you could have probably served me a steak! There are other Wendy's in the area, so until you can get it together, I am breaking up with you and moving on. It might take a little longer to get to your other location, but they seem to have it together a little more. read more

A while back, at about 11PM on a Saturday night, I decided to pick up some Wendys for my husband and I. I left my phone at home since I would "be right back." I ordered, got to the pickup window where I was given my sandwiches and frosty, but was told the fries were almost done and that I needed to pull forward to wait for them a few minutes. Okay, knowing their drive thru is timed, I obliged. Five minutes later, I decided to eat my frosty then because it was melting. Ten minutes later I was done with my frosty, and then I thought, "Have they forgotten about me?" I back up to the window since the lobby was closed and this was my only option. I waved at a few people as they walked by and gave me weird looks. Finally I tooted my car horn in confusion. An employee came to the window and said "You need to go to the speaker first to order." I asked where my fries were. Apparently they forgot about me. :( They gave me cold fries to go with my now cold sandwiches, and after asking I was given a refund. Only one employee, a young man, was all "Oh my god I am soooo sorry!" Everyone else was smug. When I got home my husband was about to go looking for me because I had been gone half an hour. There are two Wendys in Burleson, and I prefer the one by the highway, even though this one is closer to my house. Things like this are why. read more

I'm a regular here (because it's cheap and I live right around the corner). I haven't really experienced the problems some of the other reviewers have. The only mistake was, one time, they didn't put the beef patty on my jr bacon cheeseburger. How does that happen? So I basically got a blt. But, for $1.29, whatever. I ate it. Was still good. Other than that, I've never been disappointed. read more

Ordered from DoorDash and they did not give ANY condiments even when explicitly requested. Burgers were also sloppily made.

Ugly experience. The young man on cashier was so nice but the girls at the window were very rude. She didn't speak to me and just shoved my food towards me and slammed the window closed. When I tried to get her attention bc food was left out she answered to me a flat "what" and looked annoyed before getting my drink and slamming the window again. Not returning here and making sure others don't either. read more

Cashier/ Drive Thru employee had AWFUL customer service. I had a very simple order that also ended up incorrect.

poor customer service, really rude. i was satisfied with my food, but one specific worker was extremely rude and ignored me multiple times.

For cheap, quick, fast food, this is one of the better options. The service and speed are sometimes great and other times just acceptable. The food is decent for the price. My youngest like the chicken nuggets and fries. Their chocolate frosty is my favorite thing on their menu. read more

Don't go to Wendy's much but while my wife shopped at Target the kids and I were hankering a bit for some chicken. We slided on over to the drive thru to be met with a pretty chipper and patient drive through guy. He got all our orders on the board and made some fresh nuggets for us (btw-spicy nuggets are back!) everything was great except he forgot to give us our chicken sandwich. Also, no napkins in the bags so that wasn't cool. Other than that it bad for a Thursday night drive thru. read more

What is the deal with this place? Never hot food and if you ask for it hot 10 min min wait? Always returning cold food. No baby changing stations in either bathroom ... read more

Got our order wrong again waiting for 15 mins before anyone said anything to us or got out order this place is nice but the service sucks

The service was terrible today . There was a couple that waited for 30 minutes for their order . They finally got tired of waiting and they asked for their money back . There were a lot of other people waiting as well , all for a long time . There was one employee that was apologetic he tried to smooth things over . He is probably the only good employee there . His name was maybe Jacory . read more

Probably the worst customer service and food from this location in a while. I live down the street from this place and it used to be a decent place to stop for lunch or just grab a sandwich. Their "new" fries suck. The ones we got today were cold and greasy, seemed to be fried in old oil. My wife got a jr. deluxe burger and when she opened it up, it was a burger, just not the deluxe. It had 2 pickles and 1 onion ring on it for the "deluxe". So, my daughter took the cold and wrong items back and asked to talk to the manager, Carla, and got more attitude than service. She replaced and corrected the items and the fries were still bad but were hot on top. We contacted the POC on the receipt and really didn't get much of a resolution to this. If you want crappy food, go to this location, if you want good burgers, go somewhere else. I won't be back. read more

Haven't been in this Wendy's in about 5 years until I moved to this side of town. I quit coming because they were the slowest and the rudest. I came in for the first time since and much to my surprise they are still the worst! Took 15 minutes for us to get our food as walk-ins and there is no one single person in a hurry. The guy in front of us actually had an employee turn away from him and roll his eyes... read more

Horrible. Don't do fast food a lot so when I do I look for to it.....so much for that. Had a nice big long hair wrapped around the burger second bite in. So gross! This company has no food quality control. Contacted the complaint department only to find out that they are sorry and NO "we don't have quality control" good news is they offered me coupons...I'll just get off my lazy ass and make my own Damn burger from now on. read more

Dining room closed an hour early. Drive thru took forever and got my frosty flavor wrong. These guys suck

This is the worst Wendys I have ever been to. Not once has my order been right and HOT the first time. Every time something is wrong. I ordered a burger, fries and a soda. They put the soda on the tray then the fries then 3 minutes later the burger. The burger was cold and so were the fries. Another time I ordered a bacon burger on a pretzel bun paid extra for the pretzel bun open it up it's a regular bun. As I was sitting in the dining room every person that had received their food walked back up to the counter to return it. Every time I order fries they are cold. Then half the time when they are replaced they are not cooked all the way, they are hot but soggy! I see employees standing around texting on their cell phones while customers wait for their food to be made wrong and delivered cold! This Wendys is convenient to my house but that is the only nice thing I can say about it. read more

this is the best wendys I ever been too they are friendly and always have my order right, The managers must be doing a good job.