I stop at Wendy a lot only thing open on m way to work. I would say 50% of the time they will not get your order the will give you what they wart you to have. When you place your order you should get it no you don't and they will cuss you out about is when you call they will not pick up the phone and its due to the fact they don't know how to read or get a order right this is just bad business. Terrible place to order your food from they will F your order up evetime you go their. read more

took hella long, forgot my straw, forgot a large fry, didn't give me a receipt i wanna die im so hungry

I went in the store because I thought I'd get my order correct. Ha ha ha . No it certainly wasn't. I only have so long for lunch and could not bring it back. Wrong food. , i called, the person who answered the phone was combative and arrogant. Like it was my fault my nasty burger was half raw. Wouldn't even let me send a picture anywhere. If I didn't come back I was just out my nine dollars half raw Wrong ingredient burger back. Somebody needs to take a management course there . Or please don't answer phone It's ridiculous to pay as much as a restaurant but get horrible food from an extremely rude person read more

Wendy's - Burgers Near Me - Countryside, Illinois

Terrible place terrible experience messed up my order after i repeated it 3 times definition of dumb people don't Eat HERE!

Wanted to get a fast lunch, stopped by this Wendy's. Manager informed me I need to use the kiosk in order to get service. They were "allegedly" understaffed; even though they were taking orders through the drive through. Informed him that I will go else where, He thanked me. Sad how this is good for any business; don't want mine, I will always have options. Maybe I will come through when there's a management alignment. Thank you for this Epiphany. Next! read more

DO NOT ORDER ANY SAUCES! the Saucey queen at the pick up window will Make your feel like you asked for his heart on the platter, if he has any heart. Kid, painting your nails blue and having a fake high pitch tone doesn't make you an actual queen. Drop the attitude. You life is just handing out sauces. read more

Always a great place to stop ! This Wendy's was clean and the neighborhood is awesome! Service was great! read more

Wendy's - a hamburger, fries and a drink - Burgers Near Me - Countryside, Illinois

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Fix your hours love getting off work late looking to get something to eat and see this Wendy's is open until 2 plastered all over the internet so I go and when I get there an automated voice tells me someone will be with me shortly. 10 minutes later still nothing so I look on the wendys app to find out it's been closed since midnight. Just take it off yelp if you're not going to update it ever read more

I went here to pick up a DoorDash order and the guy in front of the door was blocking me from going in and telling me that I had to go through the drive thru in a rude and aggressive tone and he was sitting there while he was smoking read more

Wendy's - Guy blocking the door - Burgers Near Me - Countryside, Illinois

A big thumbs up! Drive up employee was kind and friendly. Put our two orders in a larger handle bag. Not like the typical employees who shove the bag through the drive up window with bad attitudes at other fast food locations! read more

Went through the drive through and the guy at the window was very nice and didn't give any attitude, the food was all warm and the fries were crispy as promised. My only complaints are that i payed for 10 nuggets but got 9 (not the biggest deal in the world) and they gave me 1 straw for the 2 drinks that i ordered, i luckily had an extra straw at home. read more

Ordered two premium burger combos and a third regular meal. All three fry containers were only half full, fries were undercooked and soggy, and the burgers were sad, flat soggy things that looked Nothing like the photos. Extremely disappointed. read more

Wendy's - french fries in a paper container - Burgers Near Me - Countryside, Illinois

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Wendy's in Countryside, IL 60525 . . . They open at 9 a.m (Central Standard Time), but don't serve breakfast. A fast-food restaurant open at 9 a.m. (CST), that doesn't serve breakfast; it doesn't accommodate people who work "off" hours at Walmart or factories or construction. No breakfast for you! Need I waste any further time? read more

Absolutely the worst frosty ever! Got a small strawberry frosty that was softer than soft serve ice cream - had to ask for spoons and napkins, didn't get straws. The person at the window never did tell me how much my order was. Next time I'll save myself the aggravation and go to Culver's. read more

This place (Wendy's, Countryside) is totally screwed up. I walk up to the counter to order, nobody there. A couple people off on the side, waiting for their orders. I wait. And wait. And wait. People scurrying around in the back ignore me. At least 10 minutes pass. Exasperated, I holler to the back. Am I going to get service? A young girl responds, "if you would like to wait ..." Honey, I have already been waiting, for too long. She looks at the computer screen. She has NO idea how much longer - before someone would even take my order. I have had enough and leave. Drive one block south to Arby's. I am waited on immediately by a very polite young man, my order is ready a few minutes later. Temperature just right. And the food is better, the value was MUCH better than Wendy's. Further this Wendy's recently threw out all the old seating and installed those high chairs and high tables. I hate those. They apparently do not want anybody to get too comfortable. Arby's, OTOH, has recently remodeled very nicely with normal chairs and tables, plenty comfortable seating. So for me, it's never again, Wendy's! There are plenty of other alternatives along that stretch of LaGrange Road. read more

The food gave me the do do poops bad. Went again recently, because my son wanted to go. This time and they forgot to give me the full order, I should be grateful. F this place. read more

This is the Wendy's we go to typically, although, we don't get there too often - and that's too bad because Wendy's has improved everything from their fries, to the buns on their juicy, hot burgers, to their frosties -- thicker than I ever remembered as a kid. My order is always quick and hot and fresh. The window guys are always really friendly and professional. I think Wendy's is the best burger as far as fast food goes these days. A really nice treat every so often. read more

Excellent Service- the girl in the front was absolutely amazing and the food was delicious. I even had a frosty with family for old school's sake. Beautiful dining area with free refills. Go WENDYS! read more

Bad food quality and found hair in my food. Wouldn't go back, was warned by friends how dirty the restaurant is. now I regret not listening read more

Wendy's - Hairmburger - Burgers Near Me - Countryside, Illinois

I frequented here nearly everyday. Then for several weeks they were cash only. Then they started to charge 50 cents for each sauce (none included with meal for free). That was an easy goodbye! Stop being stingy with sauce! read more

Have been going for breakfast lately and it is very good. The service is quick and courteous. The morning manager has the place running well. Try the Baconator breakfast sandwich. read more

Ok this Wendy's is horrible, the drive thru folks do not want to be there. Constantly screwing up our orders. They seem miffed if you ask for extra napkins or ketchup. I would not recommend this location whatsoever. There are much better out there. read more

I realize that all industries are struggling for talent; but, this was my go-to Wendy's anytime I was in the Countryside area, which is often. I had my last visit yesterday. Out holiday shopping with family; we used the drive-thru. Ordered burgers, guy taking my order was hard to hear at best but he repeated back my burger order, then I went on to order additional menu items. He repeated them back to me, despite being hard to hear. He gave me the total and told me to proceed. I get to the first window, it's open and you cannot see the person, there is no engagement at all, no words, no welcome, no repeat of the order, just an arm and open hand comes out, I place my cash in the open hand, it takes over 30 seconds for the change to come back out of the arm and open hand and no thank you, no instruction to wait or move on to the next window, so I move to the second window. The guy opens the window and asks me specifically if I ordered "insert my burger order" and I say yes. He closes the window and a few minutes later, it's a repeat performance. He opens the window and asks me if I ordered "insert my burger order" and I say yes asking him why is he asking me, is there a problem? He closes the window, disappears and more time passes. He then returns, opens the window, hands me my drink and says I wasn't charged for my burgers. I reply that is not my problem. He's doesn't know how to respond. I ask him to get the manager. She appears and, while professional, says that I wasn't charged for my burgers. Yet, no apology, no we made a mistake and here is now we'll make it right for you, e.g., charge me for 2 or 3 of them and give me one or two free... something to acknowledge the mistake and smooth things over. Now my other menu items have been sitting in a bag off to the side and I am irritated with this whole experience because I did not have a complicated order; but it started with the first window. I decide this is not the place that is getting my business. I give back the drink back and request my cash be returned. The manager promptly does so and I drive away. You have lost my business because it is clear that you do not care and the manager does not know good customer service to address problems. If I were the owner/franshisee, I'd be working that first window taking orders to make sure my reputation stayed intact, along with focusing on training and a talent overhaul as needed, despite the challenging times. We went to Arby's on La Grange irritated and frustrated. read more

This was my first time here. It was a fast food restaurant that sells burgers. I bought my sisters a burger that's why I came here. They have a limited number of employees since it's a small place and fast food. Even though there's a few staff here, the service was really quick. My order came really fast. When I went home, when I opened the burges it was messy since they had a lot of mayo and cheese on it. It's also a little bit oily. But when we taste it it's good but not the best. My sister likes it so I recommend this fast food. read more

Crappy ice cold food and no manners at all, used the drive through and not a single word was said except when taking the order, learn some manners people when someone says thank you, guess they deserve to be getting paid $10 per hour read more

Stopped by today to order a pick up in the drive thru. We were given our food after we paid but asked to pull up and they would bring out drinks out. After 10 minutes my husband went inside to see what was going on. I HAVE NEVER BEEN ASKED TO PULL UP AND WAIT FOR DRINKS ! They forgot about us and needless to say our food was cold and we wound up tossing it all out. Never going to stop there again ! read more

This place's drive through is terrible. They are constantly forgetting parts of my order. I am either missing fries or nuggets. You are better off going to the Burger King down the street. read more

Worst Wendy's in the area. Ordered one burger, took like 15min, no joke. Bad customer service, bad management

Was cheated out of an order of pub fries just now. Considering the other unfavorable revues at this location, I debated about pulling over and checking my order before I left but didn't bother, so guess it was my bad for not checking! read more

They are all nice to us when we go . They always try to keep it clean My kids like going there They like the new soda machine read more

Wendy's - Burgers Near Me - Countryside, Illinois

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I ordered through the app so I could get my food right away and I still had to wait over 5 minutes. I get home and my sandwich was missing the avocado I paid extra for and it was a grilled when I ordered spicy. What pisses me off even more is when I call the line doesn't go through because the phone is off the hook. read more

Went here this past Friday afternoon around 1:30PM of course w/covid only drive-thru open. The drive-thru line when we got there was out into the street, but damn they had it moving quick, from the time we got in the drive-thru line to the time we got our food was only about 10 minutes. This Wendy's was efficient on the food was good. read more

I pulled up tonite with my 7yo after a long day. i proceeded to be yelled at by a young blond women who also yelled at the car in front of me about the speaker and they should go to wendys in lyons. she then yelled at me that I was an old white man and had no right to say anything to her. I asked for her manager who approached the window and he said "what do you want me to do?" I asked him if he was ok w,ith how she acted and he said he had no control over her. "shes having a bad day" ps i dont care dont treat people like this. I am beyond disgusted at her behavior and the managers acceptance of her behavior. after complaining to the gm she told me that I needed to close my mouth and listen to her. I cannot believe they are allowed to operate. read more

After enduring several disappointing visits, it's time to perform a public service by describing my experiences. I've been coming here a few years due to their late hours and close proximity. Prior couple visits, I had the displeasure of dealing with a young cashier whose communicative English is....slight. She consistently would give me incorrect totals, and when I would correct her mainly to ensure I received the right amount of change, she would verbally assault me with a disgusting " 'hood " attitude.... I've brought the issue up to the usual late night manager (blonde humanoid, never was sure about the gender), but clearly she has yet to check that cashier....so tonight was no different. They ran out of what I ordered, and proceeded to treat my order as an inconvenience rather than the other way around.... There's plenty of other late night options which are healthier, better service, and far less risk of being short changed and disrespectful...but hey don't take my word for it...... You'll see read more

I ordered a baconator and they they gave me a double baconator like I wanted, but my friend ordered a baconator and got a single baconator, and they were out of baked potatoes read more

Employee went out of the way to explain how the mistake was made on my order and successfully resolved the matter very respectfully.

I had read other reviews that mentioned that service was slow and they get your order wrong, but thought the drive through can't be that bad. It was! They charged me for a salad I didn't order and then it took 5+ minutes to get a refund. The car behind me left before getting its food and I could hear the worker cursing inside. read more

I don't know what it is with this location, but they phuck my order up each and every time I go here (only the drive through...or thru...or whatever the hell you want to call it! (see just thinking about this Wendy's pisses me off!)). Anyway if you want your order to be right don't go here. I think what irritates me the most is getting BBQ sauce here. Should be an easy task right? Order it, pay for it, get it. Well if you order it at the speaker you are guaranteed not to receive any. It says it on the screen when you order, but not on the receipt. Then when you get smart and order it at the window they bitch at you for not ordering it at the speaker! You can't win with these assholes. Can't I just get my BBQ sauce without a phucken hassle?!? OK...I'm done with my rant. read more

I think this is the one of only Wendy's I've been to that doesn't mess up my order all the time. Not only that, but the service here is surprisingly quick most of the time, again compared to other Wendy's I've been to. read more

They were so polite the way they great and serve people! Demetrius is a black kid with a Greek name ! He was so nice he replaced my dirty sauce package. You never get that kind of treatment ! Food and chili were awesome too read more