Food is good, service is fine but this location seems to be used by all sorts of people to just... hang out? Folks having loud speaker phone conversations with their bank. Folks with 20 grocery bags eating food Wendy's does not serve. Someone being trespassedby the Des Plaines police. The last time I was there, a man was pouring a bottle of Oberweis chocolate milk into a Wendy's cup while on the other side of the restaurant a man keeps pouring whisky into his frosty while listening to Michael Jackson on his phone (no headphones). These things really happened and I'm not joking. It's kind of fun... almost like a theme restaurant but... be aware read more

Wendy's is always a solid choice if you have to visit a fast food chain. Whenever I have time I'll grab a baked potato and pour their chili on top, then I'll add the sour cream that came with the potato to the chile that's still left in the bowl. I needed something fast for breakfast recently and had the Baconator for the first time and I was honestly impressed. There's a lot of flavor in that sauce. Anyway, this location is clean, the staff is friendly, and the prices aren't terrible. I don't usually rate a chain this highly but I rounded up because I couldn't find any reason not to. read more

Filthy place, no one knows what they're doing. Dopey kids that work there were seen putting fries in a bag with their fingers-no gloves, no scoop. YUK! This is the Wendy's on Lee Street in Des Plaines. Used to be good, stay away now unless you want your food served to you filthy with germs. Took 10 minutes to get an order when we were told 4 minutes. STAY AWAY read more

The dining room at this location is never open. Literally never--not at any hour of any day of the week. At first I thought this might be because of staffing shortages but I've come here on several occasions and seen multiple staff working while the dining room remains closed. This isn't communicated to customers using the app because they still allow individuals to place orders for pick up inside. What started out as an occasional issue has become a constant, daily occurrence. Not sure if regional management is even aware of this given the failure to disable counter pickup orders in app and dining room hours remaining unchanged in app, on Google, and Yelp. read more

Manager Luis is so inconsiderate of his customers and clearly does not care about his clientele. My boyfriend is african american and he tried to discriminate against his and charge him an extra 50 cents per bbq sauce when I clearly saw the patrons before us get more sauces for free. When i asked for more sauce because we upgraded our biggie bags, the manager proceeded to question me and make me defend myself in describing why i needed more sauce. Just pathetic read more

The food is the classic Wendy's taste, you might like it or not. The service is very good workers I've interacted with are nice. I like the how it is in the store, not too many people and clean. read more

Service with a smile. Always nice and friendly. Burgers fries frosties always hit the spot here.

The classic chicken sandwich taste terrible, it seems like it's ground up, compressed and made to look like a chicken strip. Also the vanilla frosty tastes too artificial. Not eating at Wendy's again. read more

Service is great and they never fail on my orders. I am a huge fan of the singles, but the taco salad is so good. The potatoes are yummy and chilli. read more

This is the Wendy's I usually go to (considering it's the closet one around), and is usually very dependable; it is a very well-kept restaurant and has even been remodeled recently. Today, however, I ordered 10-piece chicken nuggets, and to my absolute horror, received only 9. I was disappointed, to say the least, as I fully expected my order to be exactly what I asked for. I was robbed of my precious chicken nugget, one I'll never be able to eat. The other 9 were delicious, but I couldn't stop thinking about the one that could never be. In all seriousness, please be extra careful when counting the chicken nuggets next time. Edit: Today I received 11 chicken nuggets when I originally ordered 10, so I'll give the final star; thank you, Wendy's! I finally got my chicken nugget back and I couldn't be happier! read more

I would love to give a zero star but I cant. This Wendy's is horrible if you are getting Wendy's get a different location please. The first reason is horrible service they were very unkind and I did ask for all three of my drinks no ice and all were filled with ice. The second reason is they did not give me the right receipt. The third reason is they did not giv read more

Everything went as expected with the exception of the speed of service. It was lightning speed! Food was regular Wendy's fare...hot food hot, cold food cold. I just had to say something about it being ready in about a minute. Visited Dec 7. read more

This place served me raw spicy chicken sandwich, and I was sick for almost one week. I should've gone to hospital and I regret not going to see the doctor. What's even worst is that I've made complaint to Wendy's corporation about one month ago but still no response from them. I highly recommend Chick-fil-A! read more

Wendy's - Raw Spicy Chicken Sandwich - Burgers Near Me - Des Plaines, Illinois

I order one number 9 not spicy and I think the staff don't see the screen because He give the nuggets Spicy and I am ALLERGIC THANKS GOD I don't that because we goin to have problem. Never go here again. read more

Wendy's - a receipt for a pizza - Burgers Near Me - Des Plaines, Illinois

My expectations are usually higher for WENDYS. I love coming here and I typically don't like to complain about food but if there's a small hair in my food. I won't eat it. I almost wanted to throw up. There shouldn't be any body hair in a customers food. I'm not sure if I'll come back. read more

Wendy's - Hair in food - Burgers Near Me - Des Plaines, Illinois

Gave me the wrong food asked for a chicken sandwhich lady gave me a burger all the curry in their ear can't hear what i'm saying and gave me no sauce didn't even eat that stuff threw it out waste of 7 bucks read more

It's pretty status quo Wendy's, though I have only driven thru, never been inside. My order has always been accurate, food is hot and fresh. Staff is nice. read more

I ordered the baked potato with chives on Sunday. No one called me from 1595 Lee Street Des Plaines Wendy's. The order was late and the cooks decided not to make the bake potatoes, but to substitute with fries! Never again will you receive my service! read more

I try to avoid writing reviews of fast-food establishments unless the experience was completely horrible or completely great (I also don't even eat at fast-food anymore). In today's case, the experience was great! The reason I went to Wendy's was for a field trip with the special needs program at the elementary school I work at. This Wendy's location was extremely understanding and accommodating of our loud, hyper kids. Also, the manager on duty was a sweet man who knew sign language really well and was excited to have me a customer (as well as the kids, he wanted to learn more about them and what we do). I'd come back. Just a warning: Wendy's version of a veggie burger is giving you a hamburger with all the fixings and no kind of meat at all. Not even the veggie patty. Fortunately, the manager allowed me to substitute that for a sandwich at no cost. read more

$4 without tax for a single burger this biz will never make it when economy tightens more before spring burger king has the best deals on food Mc Donalds is second if you are looking to not spend so much you will probably save 1/2 or more! read more

About fries quality throughout the world, As a traveller's view, Des Plaines Wendys has same taste of fries of Kobanê, Qamislo, FEDERAL KURDISTAN Better than Paris, Berlin, London, Rome, Oslo fries. read more

With my schedule, I end up eating out fairly frequently and usually late at night. This spot is my favorite because of their accuracy and friendly service. Tonight was no different and I figured I should applaud the staff for it, so I hope the manager sees this! My order is always "special" and can be confusing (I like cheese, my partner does not; we often flip condiments; etc). My order has always been accurate, something I usually don't get at most fast food places. The staff is always friendly and professional. Tonight, JoJo took our drive thru order. She was friendly, smiled, genuinely thanked me for coming after the transaction, and ensured my order was correct. She was not "fake" or overly friendly, but retained a professional demeanor. As a former GM of a restaurant myself, she was everything I would want in an employee working in customer service. If coming late, you may have to wait for a while as they say they are making everything fresh. But the wait is worth it for the quality and friendly professional service. Overall, I highly recommend this location if you like Wendy's food. Of everywhere I've been through this country, this is the best location I have frequented. read more

Very pleased to this Wendy's because the service I get was exceptional. Cashier was very attentive and very knowledgeable. They know how to explain the items to the customer properly. Wendy's has a wide variety of burgers to choose from. The prices are very reasonable. Staff here incredibly courteous, polite, and helpful. It was quick and efficient service. I had fantastic burger, it was tasty and delicious, fries are extremely hot and crispy. Great quality of food and excellent service they provided. Overall satisfactory experience here. I'll enjoyed eating at Wendy's read more

Wendy's is always a good stop for a decent meal. this one is no exception, they just need more staff to deal with their rush hours. Their drive thru will get priority during lunch rush times, so be wary of bypassing the line to walk in. you might be in for a wait. read more

Today's visit took a bit longer than normal, but at least the fries will be fresh and hot. Otherwise the food and service is decent today. No complaints here and no big deal on the extra time taken for the fries. Bad fries are not a good thing read more

Drive there~Ask for burger no cheese~Drive home~Bite into cheese burger~Drive back~Wait in drive thru line 10 minutes~Politely explains the mix up~Wait 5 more to window. Recieve burger~Pull over~Open it~It has cheese~Pull to drive thru for 15 minutes (SUPER slow service) explain I've been waiting over 30 minutes to for a burger with no cheese~Get excuses saying plain burgers have cheese (I never said plain~said no cheese)~finally get burger~Person acted annoyed~also flat out refuses to throw in anything extra~0 stars. Save yourself the trouble and go to burger king on opposite corner instead. read more

They sometimes don't give you fresh fries even when you ask them for no salt. Just make sure you double check your bag and receipt when you get your meal. The staff is pretty nice though and they do try to work on pace most of the time (not as much traffic as other places across the street). I wouldn't go out of my way for this though. read more

Clean environment. Staff were cheerful and courteous. Food was excellent! The manager was awesome at his job. Best Wendy's I've been in!

This location is horrible!! I have tried this specific location about 2 or 3 other times and every time it has been bad. I just went there this past Monday, 11/1/10 around 3p. The girl working the drive-thru gave me incorrect change and when I told her (money I gave her still in her hand) she proceeded to give me the correct change but didn't bother to even look in my direction while handing it to me. She just stuck her hand out the window with dollars in her hand. What happen to customer service? As I'm pulling away I asked my b-friend to check the order and I was missing 1 of 2 orders of chicken nuggets. I backed up to the window and informed the girl that I was missing food and her repsonse was, "It's gonna be a wait. Do you still want them?' I looked at her confused because...I had already paid for them. I pull in a spot to wait about 5 minutes and no one came out. I then went into the location and had to wait at the counter for assistance when I was the only person at the counter. I got my food and realized when I got home that they put the wrong ingredients on my b-friend's sandwich and I had no sauce for my chicken nuggets. I will drive out of my way to go to another Wendy's or not go at all. This location has terrible service and at 3p in the afternoon I expect to have decent service since there is no lunch rush. I will never go to this locataion again. Thanks for spoiling my lunch Wendy's. read more

Have had no problems with any orders I've placed here.Staff has always been friendly,Love fresh cooked burgers and Wendy's delivers on that. Plus their baked potato with butter and sour cream and chives always fills me up.If i'm in the area and feeling fast foods Wendy's gets the nod. read more

Ordered ice cream for my daughters birthday, Wendy was so nice. She took my order and was professional. Also the man who delivered the ice cream was so nice, on time, let us keep the cooler and told us we can drop it off the next day. Awesome !! read more

This Is a good location. Friendly. Good service. And although this doesn't have to do w the actual location but the bacon queso chicken sandwich is the best fast food chicken sandwich in history. If they discontinue it I will never eat at Wendy's again. Lol read more

I had a wonderful experience at this Wendy's! I had just picked up my car from being repaired and had forgotten my wallet but didn't realize until I had to pay. I asked to do Apple Pay or type in my credit card number but instead they covered the cost of my meal! Not only was the food good but the staff was excellent! Thank you! read more

The Junior Bacon Cheeseburgers, a staple in Adrian W Dietary needs, is now $1.29, an increase of .30 cents....which means a near 30 percent increase of me dining elsewhere. read more

Very fast drive thru! My order is always correct and served hot. Not much more you can ask for from a fast food place.

So many negative reviews I just had to comment! All the people getting their orders wrong, not sure if they are ordering off the menu or customizing. I have been here maybe 7 times in the past few months, during lunch rush and my orders have been fine. There is always a huge line inside during rush but the drive thru moves quickly. Just got a bunch of coupons in my bag for free fries/drink with baconator or free waffle frosty with purchase. Nice! read more

My food was soggy my frosty was melted burgers tasted like it was microwaved Wendy's needs to fix this the fries were hard

Great customer service, I live right down the street, they did mess up one sandwich I order but when I called, Lisa was so kind and understanding and offered to make a whole new order if I wanted to stop by if not she said she could mail me a coupon. Since I'm close I told her I'll be there. I showed up and all the staff were so kind to my daughter and I. They offered us free frosty's for the trouble. How sweet! The guy I wish I would of gotten his name working the drive through was so kind and kept apologizing for the mistake! Shout out to this Wendy's! Thank you for the great service! read more

Yes it's a regular fast-food, but the service and employees make a difference. They're pleasant and friendly, kinda makes you glad you stopped there. read more

I have gotten my food right away, the bad part is it was not what I ordered I live very close by and have had several wrong orders. Chicken Club has bacon and cheese, but what I get is crispy chicken, tomato and lettuce.Not a Chicken Club.. Chile and Cheese, what is so hard about putting in the Cheese? Do not ask for a baked potato late after 9pm what you get is hold over warmed up brown inside potato. You have to ask for a receipt or you will not get one. They now have a new manager he states he will get things fixed. I hope so.I alway liked Wendy's food and do not want to go to Dempster St to get it.This is the Lee St. Wendy's read more