Awful. First they overpriced and had to credit me and start over. Second NO NAPKINS - seriously? No ice in soda machine. 95% of the soda was empty, nothing but a few diet selections. I heard Wendy's is going to be closing many of its stores Start with this one. I would give it a zero if I could. read more

Just went through the drive-through and not only were they incredibly efficient, but they were also very polite and my food was fresh and tasted great. I've never had such prompt service where the food actually taste good this was a very enjoyable experience. read more

The burgers were lukewarm, the fries were cold. The staff was not very friendly. It seems over the years the service and food quality have declined. This is my last visit (to this location.) read more

The cashier was VERY RUDE!!!! I asked her about the price and she walked away throwing up her hands and told someone else to help me Will never go back to this location Her attitude was VERY VERY RUDE read more

It's okay. When shopping at Fair Lakes, sometimes I get the munchies. Then again am not the only one. Wendy's burgers are pretty good. Their price increases though are rather shocking, even with inflation in effect. I will give them credit, as not many fast food restaurants have pretzel rolls. Their chicken nuggets are decent. Service is fine here. It can get busy due to the many people in the area. I can't really relax/unwind here. Most orders are drive thru, so you can be in line for considerable time. It is close to everything, and it's a spot for a Frosty dessert. read more

Wendy's - Fast Food Near Me - Fairfax, Virginia

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I got a spicy chiecken sandwich .the chicken felt so fake it was hard that it felt like I was eating joints and the chicken was covered in oil . read more

Manager always tries to upcharge me on a biggie bag. I always order a $6 bag and she always prices it at 7 and the second I say something she says oh I'm so sorry! No you're not sorry you do this every day! Food is good, hot fries cold drink, fastest service probably ever had at a Wendy's but the manager is more fishy than a fish fillet read more

Wow. This Wendy's treated me to one of the most astonishingly bad or weird experiences in a fast food restaurant I've had in a long time. Popped in to get a snack and use the bathroom and the ordering process was slow and a little awkward (one of the dudes on the fryer stepped aaaaaaalmost to the front and then stared at me, unblinking, with a mask on but under his nose). I then popped to the bathroom while my partner waited for the food. I entered the bathroom to see someone standing pantsless with a Wendy's cup in hand. I hurried into a stall, she re-entered her stall, and there was the sound of water just pouring all over the place. There was water on the floor seeping toward my stall. I hurried out of there and then the lady followed much too quickly to have washed her hands. She was the manager! She had her headset on! She just headed back behind the counter like everything was hunkydoory! We tossed the snack, appetite lost. read more

absolutely terrible service the management has 0 customer service and just seems like a bitter individual. She needs to be retrained or work in another field because this is not how u speak to patrons. read more

Room temperature french fries. No receipt. I ordered a single hamburger, fries, and a drink. He charged me a number one combo. I would've saved three dollars if he charged me individually for the items. I went here because I thought they still had the same promise on their french fries.very disappointing read more

They ruined the drive through. I ordered through the drive through and when i got to the window they asked me to move to the door and shut the window and walked away before i could say anything. When they eventually gave me my meal i asked for extra ketchup and extra napkins and they told me to go inside to grab it. I specifically went through the drive through so i wouldn't have to go inside, if they just gave the food at the window like any normal place this wouldn't be an issue but because it is they need to at least go back in and get the extra sauces napkins or utensils needed or have them prepared coming out. I got fries a sandwich and nuggets and i got only two packets of ketchup... and two napkins.... do better drive thru. read more

It's literally a joke at this point how pathetic this Wendy's is. Plain and simple, I jus want a baconator combo, not the son combo... "how many patties sir?" i was puzzled, I have never been asked that question before, so i said two patties or whatever it was thinking I would get the same burger they r advertising on their pictures, the same one I have been ordering for years! That burger was so small it was offensive, I thought they messed up my order initially til I went back some weeks later and it was the same thing. Man bring back ur phat fries and make ur burgers big how you use to Wendy's! I don't need y'all to police my health for me, if I want a big ass burger gimme what I want, I am never going back to this Wendy's, if I find it is other locations too then I'm done with Wendy's altogether. They will give you a Big ass breakfast sandwich, so big that it will choke you, but your burger sizes are so small they are meant for a child now, oh but you gonna pay the same prices still. Pathetic! hock-tooo spit on this place! read more

Terrible customer service, very rude. There were about 5 or 6 employees and just me inside and two in the drive thru wrong order, no receipt one employee just turn her back on me as I was talking to her horrible food also, nothing made fresh the chicken was in a draw disgusting read more

Undercooked chicken meat on a spicy chicken sandwich. Save your health & money and go elsewhere. read more

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The woman who works the drive through in the evening is flat out scary. She just scowls and won't speak. She'd be perfect at a haunted house, not at a drive through. I asked her if they took Apple Pay and all I got was scary scowl. read more

Decided to try the latest ad campaign the four dollar meal which is not my modus operandi normally . The store was clean , not very occupied for a Sunday so parking was a plenty. For four dollars I got a drink , an order of fries , a Junior bacon cheeseburger and a side of four chicken nuggets. I was thinking that for a mom and small child that could be their whole lunch for four dollars. I am not a fan of fast food at all but this latest campaign seems to be a good idea to drive more business into Wendy's restaurant. To be honest with you the junior burger was more than adequate for me though I found the fries to be dry and tasteless. I realize this was only one store and may not be indicative of all Wendy's. I have actually always enjoyed their chili and found it to be a great value and a quick lunch. The atmosphere did appear dated but to be honest with you for four dollars I wasn't expecting much. The service was fine and if you're a fast food junkie, this place might meet your needs. read more

The same thing happened to me twice at the same location. I'm using the drive through, placing my order, when at some point the employee decides I'm done. I have more that I wanted to order, but apparently they didn't want to take my money. Fortunately there's a Burger King right next door so no one in my family goes hungry. If my youngest (most insisting) child wasn't fixated on Wendy's I would gladly skip this franchise for the better service next door. read more

Listen I'm not one usually to put up reviews but I'm fed-up this isn't the first time this restaurant has given me something that was definitely not my order or forgotten something in my order. We pay money for it plus once going through the drive-through the workers are rude as hell and although it's close to home I rather go to the one that's 5 more minutes and get better service read more

Took 35 mins to get inedible chicken strips. Avoid this Wendy's at all cost. Yelp wants me to put words here. They do not care the content. HUGE FLAW IN YELP. read more

If I could give 0 stars I would. My girlfriend found a dead bug in her meal tonight. I shouldn't have to say anything else but on top of that, the building was disgusting and the staff was rude. Do not go to this Wendy's. If you really want that baconator, drive the extra 2 miles to the other locations. read more

Wendy's - a piece of food left on the table - Fast Food Near Me - Fairfax, Virginia

This is my first time writing about this place although I have been coming to this Wendy's for years because it is close to home. As some else said in the reviews, as far as Wendy's fast food chain goes you know what to expect and you will not rate a Wendy's at 5 stars. The food is usually warm and there's barely any wait time. HOWEVER, the manager is gross and the past two times he served our food without wearing gloves. The first time he put his thumb inside the fries and nuggets box while serving them on the tray, instead of holding them in a way where he does not touch the food. Of course, we asked them to re serve the fries and the nuggets with gloves on, which they did. Today he did the same thing, as I grabbed my tray and sat, we see him come out of the bathroom shaking his hands as if he washed his hands. No problem there UNTIL he zipped up his pants and went back to the kitchen. With all that's going on with the coronavirus scare, it would be appreciated if this Wendy's takes better precautions. Either way, NOT GOING BACK. read more

Yelp really needs to change their rating system. This place is a the perfect argument for "negative " stars. Funny- when you look at ALL the Wendy's in the area they all have terrible over all reviews. Decided to stop by and get a Frosty because food the 50 cent promotion and made the mistake of buying a bacon cheeseburger. Wow....horrible ...and the kicker is - they know you're not gonna eat it until you get home, so by then , who's going to drive all the way back up to complain? Sigh... I know better but am always willing to give the benefit of doubt.... never again. read more

Excellent customer service and good quality I expect from the brand. After a mobile app mishap, the manager and team were more than gracious and understanding. read more

I usually don't review fast food joints unless I have a bad experience. This place deserved one. Food seemed to be ok. Service was just unfriendly and borderline rude. Never coming here again. read more

The service I received was outstanding! The man behind the counter, Kyrell I believe was his name (guy with dreadlocks) , was so friendly and knew how to talk to a customer! I wanted just a 4 for 4, but Kyrell upsold me to Baconater because it was his favorite! Kyrell deserves a raise if anybody in that place does. read more

Service is fast. Food is delicious and as expected. It comes out pretty quickly. Seating area is kept clean. Condiments area kept stocked, organized, and very clean. read more

I usually finish work around midnight so I usually come here for dinner for a lot of days. The people who give service on the drive through at this time have always been quick, efficient, and respectful. The food is what I'd expect to get when coming to a Wendy's and I find myself coming here more times compared to the other fast food restaurants that are open at this time in the area. read more

went inside and ordered to go. the employees were cleaning when i got there which i thought was a good sign. the cashier had difficulty understanding my order and was somewhat rude but clarifications were made and i received the correct order. the fries i had in the parking lot were room temp and so was my sandwich after driving five mins home. after eating my meal I FOUND A DEAD BUG in my sandwich wrapper. i am disgusted and needless to say will not be eating at wendy's again. read more

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I went through the drive through and the worker who gave me my food was so nice and he was cool too. I'd definitely come to this Wendy's again read more

Who's got the beef? Wendy's does! Who's got the potatoes? Wendy's does! Who's got the best most amazing creamy and delicious frostys around? WENDYS DOES! read more

This is fucking Wendy's in area because all the time they give me wrong order and then I should to wait 30 min in the line

This was my first and definitely last time coming to Wendy's. Their costumer service was absolutely awful. The food that I ordered was extremely dry, and didn't have much flavor. The options they have on their menu are very basic and the pictures are definitely deceiving. read more

I went inside with my family and ordered food for four. The cashier told me that she had accidentally hit "cash" as a payment method... I had my credit card out the entire time that I was ordering. She asked me if I would pay with cash. I said "I don't have cash on me". She struggled for a while and then asked me again if I would pay with cash. Finally, a manager came over and after the employee explained her mistake, the manager asked me if I would pay with cash. Again, I said "no". He struggled for awhile, it looked like he was re-entering my order. Then he looked up and asked if I would pay with cash. At that point, I picked up my 3 year old foster child and took my 9 year old adopted-son by the hand and left the store. I will not pay for bad customer service-- with cash or otherwise. read more

Not much to say. It's Wendy's. But its the only fast food we really do in my house. I love how fresh my chicken sandwich is and the best choice for offering my little guy a decent meal with as few preservatives as possible. read more

This is by far the most piss-poorly ran restaurant I've ever visited. 10 minutes spent waiting in line (3 people in front of me) followed by 10 minutes waiting on a fucking baked potato. Will not be going back. read more

Love Wendy's menu, but I have learned my lesson - never leave the window without checking your order. 3 of the last 4 times we've picked up Wendy's they've left out items - and not little stuff - 10 piece chicken nuggets, the chili for the Baja salad. read more

The lady who was working the drive up windows had a horrible attitude and couldn't understand what was being said. They messed up my drink and when I said something about it she got irritated because I wanted the mess up fixed. She also told me the wrong order and when I tried to correct her she said that it wasn't my order but the order coming through her headset. Will not be going back to that Wendy's ever again. read more

Fuck this Wendy's , I just waited 30 minutes at the drive throw and when I asked why , the manager showed up to the window and talked to me so rudely and told me he doesn't want to sell food to me , I waited another 20 mins and after I got my order, my order was messed up ... please do yourself a favor and avoid this Wendy's! read more

This Wendy's is garbage. They charged me for the wrong order and THEN their way of making it up is fries and a frosty. Mind you this order was $10 more. Do not go to this location read more

This is the worst Wendys I have ever been to. At first I thought it was just a one time occurance that I received French fries that were cooked in old grease and tasted state or a hamburger that had clearly been in the bin to large and had become hard...but this is the third time and I received a salad that was full of brown lettuce underneath the fresh looking cucumbers and grape tomatoes. Three strikes and you are out. read more