Drive-thru for custom Breakfast Scramble Burrito...hey it's early and options are at a minimum. Customer service is always at a premium at this location and my order is always correct. I've been inside when the drive-thru is long and the restaurant is open, with lots of seating and clean. I've only gone in the a.m. I will continue to frequent this location for fresh, made to order options and good customer service. read more

i dont like coming here they make a problem out of every little thing. they cant accept coins but they can round up and give back coins . make it make sense. they dont offer milkshakes kids size but make a big deal about splitting it . havent had this problem in any other chick fil a and the majority of the employees give an attitude about it read more

I placed an order via the mobile app. When I arrived there was surprisingly no line. I have never been to a Chik Fil a that did not have a line before. I went through the mobile drive through and quickly received my order. The staff was very friendly and polite. The location appeared very clean and orderly. Even the parking lot was pristine. I took one star off because they were already sending me off with well wishes when I had to remind the staff that I ordered an icecream cone. They apologized and made my cone. I pulled off and was on the road when I realized that I had the nuggets and fries that I ordered, but I did not receive any of the dipping sauces I ordered. If I am in the area I would visit again, but I would just make sure that I check my order before I pull off. read more

I had a very disappointing experience at this Chick-fil-A location this afternoon. In the drive-thru, I was handed a drink with the lid not properly secured, which immediately spilled all over the front of my car, center console, and items in my passenger seat. When I brought it to their attention, the response was a quick "sure" and "sorry," with no real urgency or ownership of the situation. I had to ask four separate times for napkins before finally receiving any help--and the drink was never replaced. Accidents happen, but the lack of awareness and basic service recovery was disappointing. I expected much better from Chick-fil-A. read more

A nice, clean, pleasant place to get some great food in the Chantilly, Va area. As of December 17, 2024, Chick-fil-A operates 3,164 restaurants across the United States, with the highest number of locations in Texas, Georgia, and Florida. While parking can be a bit challenging during peak hours due to the location's popularity, the overall experience is worth the visit. There is plenty of parking around the stand-alone building. The restaurant was clean. The Staff was very pleasant and helpful. As with all restaurants in this chain, the menu features their classic, signature offerings, including the famed chicken sandwich, nuggets, and waffle fries. Additionally, they provide a variety of sides, salads, and breakfast items like chicken biscuits. You order at the counter and they bring your food to your table. The food is very reasonably priced and consistent with other locations. The food came out quickly and was delivered to the table. The food tasted delicious. Overall the Chantilly Crossing Chick-fil-A stands out as a good spot for a satisfying meal, having excellent service and the consistently high quality of its food. Whether you're dining in or grabbing a meal on the go, this location delivers a great Chick-fil-A experience. read more

Chick-fil-A - The Chick Fil A Story - Fast Food Near Me - Chantilly, Virginia

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Made a mobile order and there wasn't 12 nuggets. Only 10 that bs bothers me. Atleast the fries were correct because they were large.

Service was awful and food was cold. The girl taking my order was so slow that 3 cars in the line next to me that arrived after me were served first (I was ordering a nugget meal and a kids meal). Other times I've been inside the restaurant had been extremely dirty and the bathrooms were filthy . read more

very bad.....I had to wait for my meal more than 15mi. This restaurant only has priority for those who eat there, those we order to take away we have to wait read more

Stopped in on a weekday morning for coffee and an English muffin with butter on it... Service was just 'ok' compared to what I normally expect from CFA. The English muffin was a waste - hardly any flavor, the crown had no butter, the heel was soaked in butter and the butter had no flavor. Meh... read more

I'm usually not bitter about service at a fast food location however having to repeat myself six times because the person is talking with somebody else and laughing and then getting my order wrong just doesn't sit right with me read more

I love Chick-Fil-A! Very fast and great service. I usually order on my phone and pick it up through drive-thru. They make it very easy and simple to customize your meals. The employees are always friendly. Delicious food! read more

Have spend a good deal of money at this location. The last time I received such rude service while going through the drive thru. I asked for a four count box of strips and they input it as an empty strips box. I do not think I was being a poor customer. When clarifying the order the service person took an aggressive tone. I asked him to stop using that tone and to speak to the manager. He replied - he was the manager. He clearly was not. I asked him the difference between the red shirt employees and the black shirt employees, he lied again and said no difference. Very disappointed, enough for me to write this review. read more

I love the waffle fries. They are freaking amazing! BUT, I've been here two times and both times I ordered the spicy chicken meal and both times I've run into this problem. The problem is that I can tell that the sandwich has been prepackaged and left in a warming rack for too long. I understand the reasoning behind this, but if it's left too long the bread and fried portion of the chicken gets slightly soggy from all the steam. The pickles also leave soggy portions on the bread and chicken. I'm sure there is an easy fix to this, but it can't risk having another soggy sandwich. read more

Perfectly package food. Excellent cheerful speedy customer service. Clean environment. I will definitely be back and I highly recommend this establishment. read more

Need to know: 1. Not as busy as other CFA locations in the Fairfax area. 2. Not as efficient as other CFA locations in the Fairfax area. I got a small waffle fry and the peach shake. The waffle fries were a good portion. However, the bottom part of the container contained the bits of fries that aren't as good as the whole fries. I knock this location to 4 stars for their lack of efficiency. I went through the drive thru and ordered right away. However, after I ordered I had to wait to move away from the speaker because the people in front of me weren't moving. It took longer than I would expect from a chick fil a to go through the drive thru. Otherwise, good location. read more

Like everyone else here (minus the fake 5 star reviews from employees since chick fil a is individually owned and operated), I had a terrible experience at this chick fil a. This location SUCKS now, not just the food but the service. Don't listen to the fake 5 star review! I had a bad batch of tenders for a catering order that were undercooked and rawer then what i normally have gotten from them. I spoke with a rude and arrogant supervisor named Nick. He kept saying he didn't believe that the tenders were undercooked because "we have a standard of procedure" as if one random high school worker can't screw up a batch and undercook it. He doubted me even when I told him I had stomach issues from the order. He refused to refund me for the order! I even sent him a photo showing him I hadn't ate it and that I'd be willing to film myself dumping them in the trash just so he knew I wasn't trying to get free food. I've been going to this location for a while since it's close to me but the food has really gone down hill, the Reston and north point locations still have quality food. Will drive to those locations instead even if further. Not to mention that they treat customers like shit now. I thought chick filet was supposed to have the best customer service? read more

Eat more chicken! Despite the multiple chick-fil-a's in the area, this one doesn't disappoint either and probably isn't as crowded as some of the others in the area. I always come here to pick up curbside when I order from the mobile application. I simply park my car in any of the designated curbside spots and enter it into the app. After 5-8 minutes or so, they will come out with my order. They do a tremendous job with this and are very swift. Sometimes, the workers even put the takeout order in a box for me to pick up myself (this avoids some germs from spreading since the takeout order is in the box, and not touched by the worker). The only knock on this location is that it's a bit of a pain to get to. You have to make several turns just to arrive to this chick-fil-a. Luckily, the shopping center isn't super crowded, so there isn't much congestion. If it wasn't for the sub-optimal location, they'd receive 5 stars! read more

I love frequenting my local Chick-fil-A's for a quick bite on the run, the level of service I receive is always exemplary. The food is always fresh and hot, the restaurants spotless, what more can I ask for. read more

Chick-fil-A - Large Arnold Palmer - unsweetened tea, regular lemonade and light ice - yummy! - Fast Food Near Me - Chantilly, Virginia

For all the talk about the excellent customer service at Chick Fil A this location certainly does not live up to the hype. Manager refused to resolve an IT issue related to their app without double charging me and then offering a vague promise to refund my money sometime in the future read more

Terrible service - original order was messed up, valued at $14 - "my name" was put on a list for a redo order, I come with receipt and attempt to request a $6 order instead of original order - manager Kevin declined and refused to compromise in anyway. Demeanor wasn't necessary, and thinking from a manager perspective, if profit is an objective in your store/business - you would have won serving me what was requested as it was a cheaper alternative and would've resolved any discrepancy. This is not customer service - thank you Kevin for your great customer service, even has the audacity to provide me sarcasm with "my pleasure" at the end of our conversation. Not returning to this establishment after this experience. read more

5/5 November 2019. This is a standard issue Chick-fil-A. That means the chicken is good, the service is excellent, and the restaurant is clean (especially by fast food standards). Given it just recently opened I'm particularly impressed. Everything felt as it should be. Would recommend. read more

I recently started working in the area so this has been my go-to fast food spot. So far, I'll say that this place is very clean and they are very courteous. Quality of food is good, as expected from Chick-fil-A. Clean as expected from Chick-Fil-A. Courteous as expected from Chick-Fil-A. Would I recommend this particular location? Yes. I truly think that this location is a prime example of what Chick-Fil-A's across the nation should be like. I've yet to have a bad experience, but I will say in comparison to all the other locations I've been to, this is my favorite so far. Everything comes in a timely fashion, cooked well, and with a smile. I'll be sure to update if I find anything else to reflect on with this location, but so far it's been positive all around. read more

First timer. Delicious. Check for addictive additives. Makes me want to own and operate a franchise! Clean, helpful, friendly. I'm a fan.

Just a quick review, stopped by here Saturday went thru the drive thru around lunch time, 90 degrees outside, Jack Keleher took my order, could not have been nicer, excellent client service, meal was excellent. read more

If my daughter keeps coming back here just deserves a 5 star , tho always busy they can keep positive and I appreciate every single staff member read more

Great service at this chickfila!!! Manager asaisted me with large company catering order for 30 ppl. When I arrived, they were preparing the order and carried the platters to the vehicle parked outside. They assisted me with getting lemonade and sweet tea drinks and returned my cc when I forgot it. Chickfila has great service and multiple teams enjoyed eating chickfila sandwiches, wraps n drinks... 5-star level read more

Between this and the Air and Space Chantilly CFA, I tend to go to this one more because of its location to Aldi and Lotte where I do most of my grocery shopping. I normally like to go in rather than do drive through, since it's less of a hassle than all the turning you have to do to get in and out of drive through. I've never had a problem with my food- my sandwiches and fries come out hot and crispy, the staff are so friendly and polite as you would expect from a well-run CFA, and the place is clean. I've got no plans to go to any other CFA in the area! read more

I usually love the food at this chic fil a but I guess they were having a bad day. First I ordered the spicy deluxe sandwich and made sure that the girl taking my order repeated it back to me properly. Upon getting my food I checked to make sure it was correct it was not. I told them that the order was wrong in which the worker asked me was it that serious that the things on my sandwich weren't there after finally switching it out I started to eat my fries and noticed they had a stale taste to them overall it was a mid meal. read more

Camped out for the first 100, came for the free breakfast week in October, as well as the free chicken sandwich dinner. They are giving away so much for the community for a fast food restaurant, so props to them. Service might be a little weaker but I'm gonna overlook it for how much they give away for free. They are in a very tough location where traffic is awful in the mornings and evenings and everyone is in a rush. They are great for a pit stop but not very convenient if you don't live nearby. Eat more chicken! read more

First impression - This location needs help! We went through the drive-thru and ordered our meal. We had to repeat our order a few times as it seemed our chic-fil-a rep may have been busy doing other things and not fully listening to our order. There were only 2 cars ahead of us and it took quite awhile to get to the window. Once there we were told to pull around the front and wait for our meal. Still waiting. Frustrated, my wife got out of the car and walked into see what was going on. They finally finished our order (2 salads and a kids meal) and we were on our way. Not even a "sorry it took so long". We will never come back to this location. I would encourage others to do the same. read more

Have to give huge kudos to this store. I am a healthcare provider working the front lines of the COVID-19 battle. Tonight, I left work hungry and exhausted. I opened my chick fil a app and it showed that his store was opened. I placed my order and went to the restaurant. An employee came out with my salad. He advised that they had actually closed at 8pm (it was almost 830p) but they had the salad. However they didn't have the lemonade that I had ordered available, would I like a different drink. He ran back in and brought me a soda. I was very grateful for the wonderful customer service. Thank you from the bottom of my heart. From a very tired and hungry healthcare professional. And it was the best salad ever. I will be back for sure. read more

I literally ordered an frozen coffee and it was never made. There were 3 customers behind me that all received their orders before mines. When i asked where was my order the lady literally said she didnt know! Very disappointing. Never had this problem before! read more

The food was great as always and they're practicing safe measures during this time. They even hand your food to you in a basket and avoid any touching. The reason for 5 stars would be Samantha though. She took our order outside and was GREAT! So polite and welcoming- above and beyond any service that we've ever received. Thanks for bringing some positivity into our day, Samantha read more

The customer services in this Chick-fil-A store is great. I came here often with my two kids who love their spicy chiken sandwich. We have always enjoyed visiting here. read more

This chick Fil a sucks go to and the customer service is not good the attitude is ridiculous and they don't fill their fries all the way, like could I get what I paid for? read more

I am extremely disappointed with the service of chick-fil-a. When I requested well done fries, the associate working the drive through said that service would no longer be provided to its customers. When I asked why , she answered annoyed that for so called "safety concerns" they will not provide that kind of customer service anymore. I guess chick-fil-a is becoming to mainstream to actually provide top notch service to its customers. Then the fet up associate messed up my order and they double charged me in the line and at the window, assuring me the card did not run. They also filled a regular sized fries into a large package. Extremely disappointed. It's safe to say that I will never be returning to this chick-til-a. read more

Great food. Customer service is A+. Mr Kim is very engaging with his customers vis the app. By far the best Chick-fil-a I ever been to. Great location restaurant is always clean. Been there at 10am and at 9pm and there has never been a change in the appearance of the place. There is actually a play area for the little ones as well read more

i come here the las night the food dont tasted good service is bad yesterday the lady who was on the driver i ask what drink they have and she repeat to fast and she was laughing was wrong this is new but you need teach ypu workes to be profesional read more