This Wendy's is inside the pilot travel center off I65 exit 6 in Franklin Kentucky.. It has a spacious dining area and two kiosks where you have to place your order. Once you place your order, the food came out pretty quickly, and the workers were pleasant and helpful. It is a nice travel spot to stop if you are driving on the interstate. read more

Eh. Made a few online orders today for the drive-through only for my wife and daughter to drive up there and see that they put a trashcan in the drive-through to block it and they told us before that they were not allowed to do that anymore. So that was a surprise. We did the deals with the nuggets and we also had free nuggets and I got biggie meal with nuggets also so we had a lot of chicken nuggets to go with the meal and they were all overcooked. Borderline bitter. The bun for my junior bacon was almost stale. No idea if the procedure is the same as when I worked there 16 years ago, but the buns are normally steamed in the bag in a microwave. This is definitely past that point. You were just think a location at the interstate would be top-notch, but today they really fell off. Whoever is doing damage control for this Wendy's location, don't get all hurt and think negatively about me because I'm the customer. Take this constructive criticism back to management at this location and do better. What's the point in choosing drive-through on the app because it says it's open if somebody has to get out of their vehicle to come in? I'm handicapped so if it were me coming to the location, I would not have been able to get my order because I could not come in. Do better than you have been doing. read more

Holy Freakin Moly!!!! Why did I choose this place stop today for my thirty minute break and spend forty-five minutes walking back and forth to my truck because they couldn't get the simplest of simple orders correct?! I DON'T KNOW!!! I'm not sure if this is a franchise or a corporate store but it would be a good ideal to give it a complete management and employee overhaul!! After I left this location without any food after trying to get the order right I reflected on what could have been the logical explanation for the fuckery I experienced and I came up with a few reasonable explanations. Suffices to say.i will never ever ever go back to this restaurant again and sadly guilty by association the truck stop either!!! I know it's only fast food but the BS I went through today was like being in an episode of a Bad Comedy ' What Could Never Happen '!! read more

The Worst! Management needs to be replaced! Drive thru is always blocked off with a trash can and have plenty of staff to cover the walk up counter and drive thru, just lazy! read more

Are you kidding me? Stood in line to order (paying cash) for 12 minutes with only 2 people ahead of me. Rude. Took a while to get food. Asked for ketchup and salt. No salt or napkins in bag. Had to go back in. On a trip and trying to make time. Figured a Wendy's inside a Pilot station would have this figured out. ABSOLUTELY NOT! Never again read more

One of the most depressing Wendy's that I have ever visited. Forget about the customer service. But hey fastfood is alright. read more

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Cold food, and if you say it's cold, they say you're lying and pull some bully tactics. It's crazy. These people are ghetto AF and have zero customer service skills. read more

Wow! Wendy's is HILARIOUS! Order a lettuce wrapped burger, and see what chaos ensues! No napkins. No forks. Huh, who cares. You got hands & you got pants. Use your hands, and wipe your hands on your pants. Good. Help them keep their costs low, so they can continue paying employees the bare minimum and support the owners yacht fetish! Please! Who cares, its only laundry, and grease is good for your hands! read more

Stopped by after traveling. This wendys is very big and my salad was really good. Sweet tea kinda tasted old but other than that it was good! This Wendy is clearly understaff but it's not their fault, so the bad reviews saying it's slow don't understand how to use the computers to order and aren't understanding of the employees. read more

Wendy's - a salad in a plastic container - Burgers Near Me - Franklin, Kentucky

Because there food is always hot and ready but sometimes they can not have some stuff or might forget something

Connected to a gas station and convenience store you'll find truly happy pleasant and genuinely polite staff and cohesive teammates. I got the artisan breakfast sandwich which was in the to go bag in around 5 minutes or less. The sandwich is good. Crispy bacon. Hot eggs. Don't know what type of cheese but it was there and the bread was fresh, so "fresh and fast" did the trick. All this goodness under $3. Plus super nice kids at work. Panera watch out this Wendy's is nailing breakfast. I wish Wendy's offered some egg white only sandwiches and the fresh spinach and tomato like Panera does but there's hope! Maybe they will offer some lighter options like that soon or maybe they do and I overlooked them. They had 99 cent breakfast burritos and several other options. Thanks for breaking my fast we will stop here on our next trip to see the northern family. read more

The music was phenomenal. I love that a lady told me and my wife about God's Simple Plan of Salvation. The food was good- above average Wendy's. Hot and krispie! Epic! read more

12/10/21 00:00am The guy working by himself tonight working hard and fast. He's getting it done!!! Food was awesome.

Stop here for fuel and a snack about 7 PM on a Thursday night there was a long line waiting for food there was one person taking order one handing out food and maybe one or two putting orders together definitely not enough help. Tables in the dining area were dirty and not cleared. read more

After working a 14 hour shift as a travel home care service provider I stopped by Wendy's as it's one of the only places open at the time that I got off. when I tell you it was some of the worst service I've received in a long time due to the attitude I received soon as I walked in. Once I finally received my meal she along with other workers looked at me for at least 5 minutes wondering what I was waiting on... which was my drink that came with the meal. Mind you I got one of those crafted lemonades so I couldn't make my drink on my own as one does when you get a regular fountain drink. I gave it a 3 bc my meal was hot and correct so can't complain about that. Just do better with the poor attitudes and customer service . read more

It's a hit or miss , depends who is working . They have been making the chili pretty nasty last few times I tried it . Not as good as it was ! read more

The slowest fast food restraint EVER. Been waiting her 15 min for my food that I ordered from the kiosk. There is a poor guy here who was waiting in line to order when I got here and they still haven't taken his order. He's seriously the only person in line! I have never seen people this slow! read more

This is the worst Wendy's I've been to, bar none. I went for breakfast and the cashier seemed like she was on something. She had the most vacant expression on her face and it took several attempts to tell her my order. She then left the counter with several people behind me and showed up a couple minutes later. I don't know what was going on back there, but there was a guy on his phone and a few people just wandering. For the record, I ordered two meals, a breakfast bowl with bacon and one of the combos that had a drink, two biscuit sandwiches, and a hash brown. After about ten minutes I got the coffee and soda. The lady who was getting the orders together came out and told me that they were waiting on potatoes, which was fine by me, but the wait was almost 15 minutes when almost every other place like this will get it out within 10. I didn't even get the hash browns with the combo... The soda machine looked bleak, and the lemonade machine was down with standing filmy liquid in the back noticeable when you were ordering. Everything in the kitchen and the dining area was greasy. There was a post it note covering one of the sodas, so they only had a few options, but the neglect on the machine made me skeptical that it was even going to be properly made. When I got my food, me and my boyfriend had to leave immediately because we were late for work. We didn't look in the bag, and when we got to work we opened it to find only the breakfast bowl and the two sandwiches. I was starving so I just went into the bowl, but noticed a few bites in that the eggs were this brownish green with spots on them. It's been a few hours in since I threw it out, but my stomach is hurting pretty bad. Should have inspected the food beneath the cheese. Please, please don't go here. read more

Had a Pretzel Bacon Pub Burger. Food was delicious, hot and came out quick. I will be back!

This Wendy's is inside a truck stop. That should've been my first clue. It was busy with travelers and truckers. The order for my wife my nephew and I was delivered fairly quickly. That's the only positive. My home style chicken filet sandwich was the worst I've ever tasted. When I got it out of the bag It seemed light in weight compared to every other Wendys chicken I've had. As soon as I bit into it I found out why. It was dehydrated to the point of being tougher than the most overcooked chewy hide you might have had. It's the worst piece of shoe leather-like sandwich I'd ever attempted to consume. I couldn't even swallow one bite so I had to spit it out. Of course I was already back on the interstate or I would've marched back in and asked for a sandwich that had actually been prepared this week. I'm thinking of mailing the remains to Wendy's Corporate. They'd never believe that a "trained" Wendys employee would ever serve such a revolting piece of road kill on a bun. Anyone visiting here would be better off patronizing the adjoining truck stop and get pig nitrates on a hotdog bun instead, IMO. read more

we waited over 30 minutes to receive our food and multiple items were wrong and some were just completely forgotten

that one the greatest Wendy's or one of the worst Wendy's . this pilot often has a lot of problems with keeping things clean bathrooms are usually filthy unkept unfortunately however play reflects the area and the general work ethic unfortunately not only this one but many locations around are like that harbor for breakfast you really can't mess up biscuits and gravy so they were good and that was a nice quick breakfast and on my way. this Wendy's can be touch and go as far as how good your experience is but don't come in expecting great service just try to come and hold the average service and you'll be okay read more

Wendy's - biscuit and gravy and a bottle of cranberry juice I brought in - Burgers Near Me - Franklin, Kentucky

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This is the first time I've eaten at a wendy's and it was pretty good food here. Yeah I know , but I've never really wanted to eat at wendy's before but now I think I will eat at wendy's more often. Its actually pretty good food. read more

We stopped here because it is inside the pilot where I like to fuel up. The counter ladies were extra friendly and greeted us with a smile and fast service. We got take out and the food was hot and tasty. I will stop here again. read more

i would leave a zero if i could, i was one of 4 waiting in line to order our food, one of the employee's in the kitchen stated that if we were smart enough we could use the kiosk and stand there staring at them working,,,all 4 of us walked out i will not be back read more

My diet coke was flat and i got a bacon breakfast bowl and asked for no egg and i got egg. What if i was allergic?

Had breakfast that was okay but dining room was filthy. Food all over the floors and spilled something very gross. Makes me wonder how bad the kitchen is if the dining area is that bad read more

Wendy's - Good under tables - Burgers Near Me - Franklin, Kentucky

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Zero stars if I could. Ordered my food, standing there waiting, find out some of the folks waiting had been waiting 10-15 already. After waiting about 7 minutes for my chicken nuggets, with 6-8 people still waiting in front of me, I gave my receipt to the nice guy working the computer and told him he could have my order when and if it ever did get completed. Ridiculous. Literally walked in and gave them $5 for no reason. read more

Good place to eat... cook your food fresh. Very convenient and located inside the Pilot off of exit 6 on i65 franklin,ky. Inside the pilot gas station. Also open 24 hours a day. read more

Went in for breakfast and the service was painfully slow. There was one other person waiting for food and all I ordered was a sausage and egg burrito. There was three people working, but one was doing dishes, one was just walking around looking for something to do, and the cashier was making the food. It took almost six minutes to get my burrito. The only reason for two stars is because it was hot and tasted decent. read more

I am constantly amazed at the lousy service you get at so many fast food joints!!!!! Just a few minutes ago, I was in THIS abysmal loser, ordered a #5 combo, "HOLD THE ONIONS"!!!!! Before I went to wait for my order, I requested one more time: "don't forget to hold the onions'!!!!! The crap came with a slew of long, slimy onions. "Do you want us to make it over?" No!!!! I want to eat the damned onions!!!! Her excuse was "that's the way it comes"????? I asked for a refund and came home to eat a peanut butter sandwich. These are the dimwits who are arguing for $15.00 an hour? I am convinced the only way you are gonna get what you want, food-wise, is to make it yourself. It'll be better and it will cost 90% less. Wendy's can take a long walk off a short pier!!!!! I am over Wendy's !!!!! read more

If you have to stop at this Wendy's, co-located with a Pilot filling station, be sure to check your order 100% before leaving. We were given an opened milk that was used for the coffee and since we were traveling, there was no way to correct. Also, the oil used for the fries could use a refresh as they had an off taste. read more

Do Not Use This Wendy's! Let them go under and turn it into a public restroom where you'll get more service. Horrible Service. Terrible food quality and no actively engaged management. Only 3 cars in front of me at the drive thru. 25 minutes later I finally get to the window. I checked my food. The chicken sandwich was cold and flattened (like it was stepped on), the fries were cold and crunchy from being over cooked or scooped from the bottom of the frier. When I looked at the obviously uncaring girl working (that's an odd word for it) the window she actually laughed, shrugged her shoulders and said "well what do you want me to do?" I said "the same thing you've been doing...nothing". I pulled forward about 10 feet, dropped the bag of SLOP on the sidewalk in front of the door and drove down the street to McDonalds where the entire exchange took less than 4 minutes, was hot, fresh and delicious plus they actually smiled and told me thank you for choosing McDonalds. This is a management issue. No pride, no engagement, no oversight and no accountability. Go to McDonalds, or Hardees, or even get a gas station corndog. It will be faster and will taste better. Get ready for the carefully crafted, politically correct, bullshit corporate response. Cue the lies in 3,2,1...go. read more