I arrived at Wendy's just five minutes before closing, only to be told they wouldn't serve me any food because they were only taking DoorDash and online orders. I understand that it's close to closing time, but turning away a customer who is physically at the restaurant while still fulfilling online orders feels unfair. Very disappointed with the customer service. If you're going to keep your doors open, you should be serving all customers equally. read more

Store: 1006 Settlers Landing Road, Hampton, VA 23669. Entered store, used men's room. No water at sink. Unable to wash hands. Went to the counter. A first person mumbled something unintelligible. I told a second person behind counter about the lack of water. I asked for hand cleaner or something to wash with. He ignored me. A third person came out to take my order. Midway through the order, she belched. Did not excuse herself or ask my pardon. Ordered small fries and iced tea because these are the only things on the menu that are not swimming in cholesterol and saturated fat, including the salads. No product photos anywhere. The girl seemed annoyed that I was asking about the salads, so I did not order one. The iced tea had no ice at all, it was totally warm. Self service from an urn with flies buzzing around it. I Had the idea to use the tea to wash my hands, but spilled it in the parking lot trying to get that done. French fries are a finger food, you know. This is unsanitary. Got disgusted, and went back in the store and used the tea urn as a running spigot and washed my hands under that. Sugar instead of soap. Nice. Used copious thick stacks of napkins to dry my hands. Left the wet mess on the counter. On the way out, one employee was sitting outside the door, taking a break while all these things were being ignored. If you Google the address and look at the street view, you can see someone sitting there. Probably the same guy. OMG this is absolutely the worst Wendy's I've ever had the misfortune to visit. Never, never again. Also, the Wendy's website won't let you write to them about this. I tried chrome and safari, and neither would let me submit the form, which limited how much you could write to a short paragraph. They obviously do not want to be bothered with customer feedback. That is very apparent in everything they do. read more

We went thru the drive thru and thought they were closed. Say hello and no respond for the first minute and half. After for a lemonade and no ice in the cup. The women acted like she was slow. Asked us to wait three minutes and it's been over 10 mins. Please fire these people and get new employees. This is crazy. read more

Wendy's - Acting like they are closed. Light is also off at the menu selection. - Fast Food Near Me - Hampton, Virginia

My sister and I ordered through Grubhub. Normally, we prefer the location on W Mercury since we've had some not-so-good experiences in the past, but this time we gave this location the benefit of the doubt. That was a mistake. Our order was supposed to consist of a Bacon Double Stack, a Bourbon Bacon Cheeseburger, a Frosty, a salad (not sure what type she ordered), and two Pineapple Mango All-Natural Lemonades. Problem 1 - They didn't deliver the Frosty. Okay, maybe the delivery driver forgot it, things happen. Problem 2 - We got the wrong drinks. My sister got plain lemonade, which she described as being very watered-down. I got a cup of syrup with the same watered-down lemonade poured on top. I've seen the syrup in these lemonades settle before, but they clearly gave us lemonade from a fountain machine that was running out of lemonade syrup rather than the "all-natural" variety. Problem 3 - My sister did not receive the correct sandwich. What she ended up with was a Jr Cheeseburger Deluxe. This is looking less and less like an issue with a forgetful driver. Problem 4 - My sandwich is supposed to have two slices of cheese; I got one. It's supposed to have crispy onions; I didn't get any. It's supposed to have bourbon bacon sauce; it appeared that what little they gave me had been scraped off the top bun. They even used the smaller burger patties normally reserved for value menu items. In summary, literally every item was wrong except the salad, and even that they didn't give us a fork for, providing two knives instead - a very small error comparatively, but one nonetheless. I haven't had the pleasure of visiting this location physical, as we've only gotten food from them via Grubhub, but at this point I'm actually scared to see with my own eyes what's going on in there. I couldn't say what the problem is, specifically. Perhaps the employees haven't been properly trained. Perhaps they just wanted to be done for the night and threw the closest things they had already made in our bag. Perhaps this is a case of a stingy manager or store owner forcing them to skimp on orders. Perhaps they think it's okay to screw over online orders since we can't easily return our orders. What I can say is that this store does have a huge problem. I don't say this lightly, because as a former food service employee I know it can be a lot harder than one thinks, but whether this is a case of the staff being badly-trained, generally incompetent, lazy, or malicious, I feel like if this is the status quo for a customer experience, maybe the best solution is just to wipe the whole slate clean and start over with a new staff, new management, and/or a new owner. If you ever get stuck ordering from this location, may God have mercy on your soul. read more

Worst ever. Waited in a line to be told we're only taking online orders. it wasn't even 9:00 pm. such a joke. I will never try this Bs again. read more

They are lazy and act like they don't want to work, when they say they card machine is down, that's only at night because they don't want to take anymore orders. Somebody needs to let higher ups know so they can get fired read more

Worst Wendy's I've ever been to. Acted like it was a hassle to take my order AFTER 15 minutes of waiting for no reason. On top of that I get the classic excuses "our frosty machine doesn't work, we don't have any lemonade, we don't have any of that" management needs to re train and get employees who know what they're doing. I'd rather take the 10 minute drive further away and go to the other location on Aberdeen who have their act together read more

Wish I could give no stars. Ordered ahead on the app, manger was upset I got there 1 minute before lunch so I waited which was fine. Waited until 1030 and she gave me an attitude when I asked for my mobile order yet again. Told me I had to wait in my car to get my food she only handed me the drinks. Once I got my food it was someone else's order, went back inside for my food, no fries were in my bag. I got the incorrect sauce and it was just a shit show. She got upset I told her they were missing, rolled her eyes. Everyone there is lazy and have an attitude. read more

Worst service in world. 20 minutes didn't move. Thought they might be under staffed but no. When we got fed up and left You could see everyone just standing around through window. Same 5 cars lined up at order sign When we went all the way around to stoplight and passed a few minutes later and still no cars at drive through window. Never again. read more

Service is good, people are nice, but the food isn't being prepared right. We got way over salted fries the two times we've visited; couldn't even eat them. The burgers/chicken has seemed cooked way ahead of time (or possibly reheated) and dried out. Driest chicken sandwich of my life on Sunday afternoon. Makes you not want to stop. Hoping that they're just still in training? read more

Service is horrible. Me and my friend went to get some food so we walk inside and are ignored for about twenty minutes she finally takes his order and I wait quietly for another 10 and one of the employees start yelling that the inside is closed. I ask if she could possibly take my order before she leaves. She then swipes her nail across the plastic saying its locked now so. I just left. and my friends mad because I made a joke about them defecting in his food and he refuses to eat it. His day is ruined. read more