they just simply do not care, if you have an hour and 45 minutes to kill head over to your wendy's on thornton and maxiham! swear eight of them were walking around like chickens with their heads cut off lol poor service. read more

Right at this moment my husband is in line to get a taco salad and a burger combo. 20 minutes after pulling up to wait for his order, he's still there! Waiting for the burger combo! 5 more additional minutes later they are currently bringing the bag and have no condiments inside! And then had the nerve to have the lobby locked and closed! He blew the horn for five minutes trying to get someone's attention because they had the lobby locked. Then they sent a senior citizen lady out so he wouldn't chop her damn head off for keeping him that long! What a shame fast food can't even be fast. It already tastes mediocre as hell! I'm at work and have wasted my break waiting on Wendy's, when this Wendy's is actually in walking distance about 6 minutes and driving about 3 minutes away! How did this happen! Then he arrives back at my job , opens the bag, and guess what? Wrong damn food!!! So after 30 minutes at Wendy's drive thru I finally got the salad but he has to go back to get the damn burger! This is all happening right now as I type this review. I'm so tired of these fake food restaurants bragging about food and fast service when the food is Wack and the service is SUPER WEAK! Oh, and by the way, when he ordered this food 30 minutes ago, Wendy's drive thru was empty. Now the line is super packed!!! I just cannot deal with this! Terrible, terrible, terrible service!!! The only plus is that now I'll get to try some erroneous burger that they inaccurately gave us. I can also eat the salad, but now my damn 30 minute lunch is ended! I have eaten NOTHING! Arghhhhh!!!! I wonder how well the burger will taste when my shift ends at 5pm and I can finally eat it? STRAIGHT BS! Oh, I wrote this around 11 am and it's now 6pm and I STILL didn't get to eat this Wendy's! I want my monies back yal can have this wack ass salad and wack ass burger with the weird toppings! Good night! read more

It's nice that they hire special needs people here... but they shouldn't be putting them on the ordering/cashier in the drive-thru. Seriously slow service. Asked me to wait them forgot about me. read more

After waiting more than 30 min in the drive thru line the individual told us they there closed. This was 30 min before closing time. When we asked about closing time she said they had decided to close early. There were only 2 people working and they were ready to go home. I understand staffing shortages, but it would have been helpful to tell cars that before waiting in a line that circled the front of the building. read more

Wendy's is hands down the worst fast food chain out of all the mainstream chains. You get a poor attitude in the drive thru and get coke when you ask for diet coke. The lady argued with me when I told her it was coke and snached the cup from my hand. Attend college, get a degree and hopefully person skills. Good bye Wendy's. read more

I hardly come to this Wendy's location, but whenever I do, I'm always reminded of why I always bypass it: slowest staff, longest lines for no reason, and the worst customer service. 'Nuff said. #Yelp100 read more

The service was terrible! We asked for ketchup and they ran out of it, but before all of that the man at the window was going to give my mom a drink with soda dripping all off the cup and half full. Get it together Wendy's!! read more

They have gone way downhill recently. A month ago I ordered a large chili with onions and hot sauce. I got a plain large chili. Didn't bother since I got thesize I ordered and paid for. Two days ago, I ordered the same thing. I got a small chili. When I checked the bag it was sitting on top of my burger so I thought I got a large. I did get onions but had to ask for hot sauce. I called and left a message but nothing from the store. I also filled out the survey but I haven't heard back yet either. It's a small dollar amount, but the point is to get it right. Not contacting me? Not good. Between the order screw ups and the very long line, I'll not be visiting for a while. read more

Worst customer service ever! Be ready for them to mess up your order, not give you the correct change back and of course don't forget about the attitude every time. I've given this place lots of tries and i'm always disappointed. Surprised this place is still running with the type of employees they have working there. read more

I waited 30 mins in the drive thru for 2 meals...both were cold. I asked for everything fresh. Waste of money.

30 minutes and still no food. What is going on? Why is there no recourse for this ? If you are thinking about this location, save yourself the half hour and go across the street to quick trip. read more

I don't think I've ever been in line in a drive thru this long in my entire life. We were there at least fifteen minutes, with only three cars in front of us. That's just crazy!! Instead of having people with big orders wait to the side, they made all of us wait. At least three people behind me left the drive thru line before paying for their food. I thought about doing it too, but decided to wait it out. While waiting by the pay window, you could hear the workers talking and laughing. There was no rush on their part to give the best service possible to their customers. Terrible, terrible service. It looks like they have a very young crew here. It would benefit the Wendy's Corporation to bring an experienced supervisor to help them to be more mature, customer-service oriented, and to help increase their productivity We will never stop there again. read more

Terrible Terrible Terrible service! Drive thru long because they can't get your orders right. And don't care if they do or don't get it right. read more

They can never give me my order how I want it. I have asked for a spicy chicken sandwhich so many times and they never give me one. One time they gave me the completely wrong order and I had to go back so that they could give me a uncooked chicken sandwhich. Didn't feel like going back so I sucked it up. Have gone 3-5 more times and asked for a FRESH spicy chicken sandwhich never have they given it to me fresh however they haven't gotten me the worst. Today I went 12/14/16 and I got the driest oldest stupid chicken sandwhich when I clearly ASKED for it FRESHHHH. I am pregnant they have messed up on my orders so many times I have had enoughhhhhh. What's so hard about dropping a fresh Spicy chicken sandwhich? I'm pretty sure everyone likes their food fresh. read more

My food was hot and fresh! Fast service! Only downfall is the person who gave me my food didn't speak at all

I've left out of line here more times than I've actually had the patience to wait for my food. Every time I've come to this Wendy's, the line is ridiculous. The workers here are so slow and do not care to back up the "fast" in fast food. read more

Food is as expected for a Wendy's location, but service could use some improvement. They gave me ranch dressing without asking me what I wanted (I hate ranch dressing.) It also took an inordinate amount of time to get my salad. The table I initially chose was extremely wobbly, so I had to change tables. A little maintenance would go a long way. read more

Worst Wendy's ever. Longest lines and the employees could not care less about the customer

What the duck..... They have never once got my order right, and the little punks they put at the window are so full of sas, with not much brain... Bad even for a Wendy's. read more

yall please dont eat here!!! thesee people not washing they hands and touching yall food (salad n all)! they eating the food while making it! you've been warned read more

The girl at the drive through window was very rude and impersonal. She took my money and did not speak. When I spoke to her she briefly spoke and closed the window on me. I told her my food was wrong and she had a attitude about the entire situation. I checked my food as I was leaving and it was still wrong. I went on the inside and brought it to their attention, Still no apology.... The food was was nasty and the fries were cooked in old grease!!! I am highly displeased at how this was handled!! read more

The drivethru always take at least 10 minutes or more. I hate coming here but is the only Wendy's in the area. It makes absolutely no sense at all to have to turn your car off in order to save gas at a drive thru. They need a new manager and entire new team ASAP!!!! read more

Absolute terrible service. So rude, so inconsiderate, and disrespectful. Literally all I ordered was a side Caesar salad, baked potatoe, and Sweet tea. That was it. It took them 20 minutes to do that much. The lady at the window literally didn't say a single word to us at all!!! My boyfriend went it because they didn't even give sour cream, which I asked for twice!!! And when he went in, she told him they were out of sour cream and when he asked why we were failed to be informed of that she shrugged her shoulders and was like "sorry" WITH AN ATTITUDE MIGHT I ADD! Tea was NOT sweet and as if the tea tank has not been cleaned in a while. In other words, the tea taste old. Seriously, spend your money and time else where. Never will go to that Wendy's again. If I were the manager, I'd LAUGH if they asked for a raise! read more

Slowest Wendy's on the planet. I have been to this Wendy's on & off for the past 8 years as I live in the area. You would think I would've learned my lesson, but each time I give it another chance, only to be disappointed, yet again. No matter the time of day, you can expect to be waiting AT LEAST 30 minutes in the drive thru line. Not slow because it's a high traffic area or understaffed, but because the kids they have working there are too busy socializing, & when they do finally get an order out, knowing the location's reputation, you have to double check everything before driving off or you can expect to be waiting ANOTHER 20 minutes for it to be corrected, not knowing if they've spit in your food based on the general attitude they give you without even complaining. Tonight, I ordered a burger, baked potato, small chili & two drinks at 9:15pm. I knew it was going to be bad when the guy in front of me put his car in park & went inside, carrying his receipt. I highly contemplated leaving but had already paid. When I pulled up to the second window at 9:35pm, I could see that the employees were doing their usual socializing, too busy eating their Zaxby's in plain view (including licking their fingers) to acknowledge customers at all. When the young man overseeing the window finally did stop flirting with the girl with the green hair, he had to ask me to repeat the order I had just paid for. I patiently repeated it & proceeded to wait another 10 minutes, while the ice in my two drinks melted in the window. Finally, I watched him stuff my order into one bag & practically throw it out the window at me without a single word. Knowing better, I looked through the bag to make sure I actually had everything. No spoon. I guess I'm just supposed to drink the chili? I waved to try & get their attention, but ended up having to honk my horn before anyone looked in my direction. Took another 2 minutes for them to track down a spoon. Starving & not wanting to wait any longer, I didn't even bother asking for crackers, which were also missing from the bag. When I finally got home, I told my husband to remind me of this experience next time I ever consider going back to that location. When I handed him his burger, I joked, "Here's your burger. Or chicken sandwich. With them, who knows." He opened it. Sure enough; it was a chicken sandwich. The potato looked like it had been ran over by the dissatisfied customer in front of me & the chili was watery. Its fast food, so I'm not expecting Michelin star service, but no improvement in 8 years?! Come on! Get it together or shut it down. read more

30 minutes to cook me 4- six piece and 1 burger....just like this all the time. I hate this wendys

The food isn't bad, but the service is horrible! My husband and I ordered 2 of the taco salads thru the drive thru tonight. The woman looked in our bag before handing it to us and said to have a good night. Well we should've looked in the bag before we left because we got 2 differnt size salads even tho we ordered same thing, no meat! It's a freaking TACO salad! And only 1 salsa and 1 sour cream. Won't be coming back here anytime soon! read more

They served my a hamburger still raw and cold in the middle. Already left the drive thru or would have taken it back. Go there often and usually OK. Not that time though. read more