I placed an online order in advance for a bacon baked potato to go. It was ready when I arrived, and pick up was quick and easy. The food was hot, well packaged for travel, and was good. read more

One star won't even cut it. We pulled into the drive through at 11:45 pm. Online it says the store closes at midnight so when we pulled in we sit for 5 minutes and then the person says that they took their last order at 11:35. Okay so tell me why it says you are open if you are not going to serve us. Unbelievable. read more

Wendy's in Macedonia somehow manages to be both fast and disappointing. The food was cold, sad, and tasted like it had already given up on life. Honestly, this location isn't worth your time, your money, or the calories you'll regret later. If you're craving Wendy's, do yourself a favor and just keep driving. read more

Wendy's in Macedonia has terrible service, always missing items & things just thrown in bag. This location has been bad for a while. Keep giving them another try, but still just as bad. Will never go to this location again. read more

food and the facility was nasty food was cold and made poorly. men's restroom was nasty trash overflowing, smelled of weed and weed particles in the sink. As well as the walls having burgers all over them. I would have given it zero stars if I could. read more

When I walked in one of the employees was talking to a guy that had a bad experience the night before and was getting a refund because of HORRIBLE SEVICE. I stood there for what seemed to be 8/9 minute NO ONE, I MEAN NO ONE said 1 word. I'll be right with you, someone will be with you in a minute...NOTHING!!! AND i was the only other person in the resturant aside from the guy complaining and the workers. I left. Came back and asked the worker did you see me standing here while you were giving the refund he said yes. No apologie nothing i explained to him that that was HORRIBLE customer service. And his response was priceless..... HE SAID OK!!!! ‍ read more

Yesterday was the second time I've gone to the Macedonia Wendy's drive thru and no one was there. I waited for several minutes as did the car in front of me. During the times that someone has taken my drive thru order in past visits, the wait has been long and unexplainable. Just close up if you have no staff. Why sacrifice your reputation. I will not be rolling the dice on whether someone will be at the drive thru again. read more

I walked in 4 young men working, no customers, no one welcomed me, one guy looked at me then turned to another ans said something to him to make him approach me, his clothes were filthy (imagine the food), not that the others were much better, in a begrudged voice asked me if I was "doordash" when I said no he appeared bothered... so I left. I blame ownership, no training. read more

A group of 5 of us stopped at this location on a long road trip in hopes of FAST" lunch to eat on the road. It was far from FAST, the customer service was the worst part... we waited at the register where no one said anything to us letting us know they would be with us nor was anyone else waiting. We had to repeat our orders multiple times and make sure we received all of our orders and correctly. My double stack burger was missing from my biggie bag, so when I pointed it out the cashier, she looked at me dumbfounded like I was speaking another language. Then she turned around and grabbed the burger that was sitting on the assembly line. It was cold and made incorrectly. I saw the order on the screen as she was putting it in and it was to have No Mustard or Onions and add mayo. Instead it had no mayo and no pickles....?! Disappointing for the money you pay for Wendy's items. We don't live here, but I wish I had read the reviews before we stopped because I see these issues have been ongoing for years and don't seem to be improving. Do not go to this location! read more

The worst Wendy's ever. They are always out of items at the drive thru. "We ain't got no potato's" "ice cream machine is broke" . It's become a joke. We actually went in to order one time and were completely ignored for 15 minutes . The last 3 times I tried to order through the drive thru they were out of potato's. I'm done with this location . read more

Me and a friend decided to go inside and sit down to have lunch so shopping yesterday this location Wendy's as we had walked in there were flies all over flying around by the counter The young man that was at the counter taking orders was texting while taking orders Yeah well there's a lot about me We're standing there we had noticed that there was a black stain going across wait I'm sorry the ceiling When we had asked about it he giggled and said that that was an employee sauce fight that happened months ago how gross we were looking around on the floor and how the kitchen looked absolutely filthy There were so many employees there and nobody could clean that place so we decided that we were going to leave because if that place is that gross and flies flying around and nobody's clean stains on the walls and things for months absolutely gross somebody needs to call the health department I bet you anything if you hung out enough you would see mice because there was crumbs and food on the floors against the walls and under tables So we just left and did not order anything. read more

This place needs to close. No management. Food was inedible. Owners need to fix or sell to a group that puts out quality. QUALITY IS OUR RECIPE. read more

I'm pregnant and craved a junior bacon cheeseburger (that I haven't had in years). I unpack it and it's COLD! The meat is dried up on all the sides, the cheese is broken in pieces and not even slightly melted and the bun is cold... This ain't the first time we have had issues with this one - staff is never friendly just always short and kind of "what do you want so you can get out of here" attitude. Disappointing read more

The young lady working the drive thru has a HORRIBLE attitude and a smart ass mouth....she is very unprofessional and was very rude to me and a coworker who also frequented the restaurant today April 15th around 11:30 am.... she needs serious customer service training or better than that get rid of her and place someone else with a positive attitude in your drive thru window.....the lady in the purple shirt I believe to be the manager was very nice read more

Scuzzy. And the 2 people working in the drive thru ignored me at the counter long enough I walked out. They'd look at me then turn their heads. Someone came out the back, then disappeared again. No one was working the food! Disorganization. Lazy. Nope, not going there again read more

This used to be my go to Wendy's. I don't know what happened, but it went from 5 stars to a1 star lately. Repeatedly, things are not working, they can't get you a receipt, no Frosty flavors available, they can't scan your app. and on and on. They can't even give correct change. My change was . 81 cents , I got 8 dimes and a penny. These kids can't make change. It's pathetic. And it's every time. Now, the last time I got a Frosty, it wasn't frozen. It was a sloppy mess. I put it in the freezer at home, and you know it doesn't come out the same. Burgers are cold, fries are soggy. And they throw the bag at you like "get out of my face". God forbid you ask for anything and interrupt their conversation. I'm out. Never again. It's Chick fil a from now on, at least their polite. read more

I went through the drive-thru at about 8:15-8:30pm-ish tonight in the Macedonia Wendy's, and the girl who was taking orders had the absolute worst attitude. Each time I had more to add to my order, she would interject and interrupt: "ANYTHING ELSE?" Nothing was showing up on the menu screen, but it was still lit, so I think she was away from the register and going to ring up my order at all once before I pulled around to pay. After I was done ordering and after her last "Anything else?", I said yes, "What's my total?" Her response: "Pull around, and you'll find out." I replied: "I don't think so." And I pulled out of the lane and drove off. She was extremely unprofessional, unnecessarily rude and condescending. The service was disappointing and disgusting. Will not be returning to this location ever. read more

What a lousy Wendy's! I got there at 6:30 PM install a large line in the drive-through, so I went inside to eat, as I didn't want to eat in the car anyway. Upon going up to the counter, I was told that the dining room is closed. Henceforth making me get in the line which I saw wasn't moving anyway. Sorry, but there was no reason why they had to close the inside and make everybody go through the drive-through and rather than waiting in line for another half an hour. It was just easier for me to go to giant eagle and pick up a ready-made chicken sandwich, which though not as good as Wendy's, at least I didn't have to wait in line to get. read more

I placed a order online, my food was incorrect and I didn't receive NY 4 cookies I paid for, they said there was no more but couldn't refund me and I would have to go online to request a refund, which I did and still haven't heard back about anything read more

There were only three ladies working. The one lady said the manager told her no one is available to take front counter orders cause they were busy with drive thru. The manager REFUSED to come to the front. We walked out. read more

The employees on second shift are lazy as F*** they don't wanna take your order and complain if you ask for your food a certain way

was there today saturday 3/01/25. noone in line at drive thur i soon found out why. the staff was so rude and unprofessional. today's the day that i realized i will not pay money to support a business that hires individuals that apparently wendy's does. read more

The worst burger I have ever had... well I didn't eat it . It was a hockey puck with cheese that wasn't melted on a stale bun With cold fries.., I'm not even mentioning the attitude of the employees... very disappointing ... obviously will not go back. read more

one word...horrible. Horrible, Horrible, Horrible. This wendy's lacks and i mean LACKS proper customer service. There were two signs that said "one dollar any size soft drinks." With that being said, i ordered three large Dr. Peppers for my kids and a 10 piece, $6 nugget. After the completion of my order, the total was $15 dollars...doesn't seem right. So when i pulled up to the window i politely asked why it was $15 if the pop was $1 and the worker replied with, "oh it ended today." Again, keeping my tone polite i had suggested they took the sign down so they didn't get more complaints about it. But apparently she was a little too cranky to keep her cool because she replied with "well we are short staffed so unless you want to go take them down..." and shut the window. Absolutely unacceptable. So you know what i did??? I took the signs that she told me to take down myself, as a paying customer, put them in the back seat, and drove off. Next time don't tell your customers to do your job because you're "short staffed" and lazy. read more

Consistently mess up orders, the last 3 times we've gotten food from this location there's been at least one major thing wrong.

This is a very bad serves I have waiting here for like an hour all I ordered was 4 piece chicken nuggets WOW GRAET JOB DONT RECOMMEND GO TO TWINSBURG WENDY'S read more

DO NOT COME. There is a sign for a peppermint frosty outside so I ask for one. They don't have it so they give me a vanilla one instead. The frosty was already melted. I ordered a burger with no mayo and ketchup. There was mayo and ketchup on the burger and under the lettuce was a hair. Most Wendy's are good but this one was TERRIBLE. The people working were blasting a loudass speaker with the worst playlist ever. read more

Food cold and didn't taste right. The service terrible messed up order. I found a hair on my burger.

I would give this a ZERO if it would let me. I have never had good food or service here but tonight was horrible. I ordered a spicy chicken sandwich. I got home, opened it and there was a chicken breast that might have been cooked sometime today. I call to tell them and a woman on the phone keeps asking well what's wrong with it. I will drive all the way back there to show you. I return it and they give me a new one. It is worse than the first one! Are you serious!? They clearly do not do food temperature checks because I could have played hockey with these cold sandwiches. Disgusting! Horrible management. Needless to say I had a bag of microwave popcorn for dinner. This Wendy's needs a serious management and staff change...not to mention hair nets. read more

Wendy's - The second one. - Burgers Near Me - Macedonia, Ohio

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They pretty much never get my order right. Probably because whenever I try to order they cut me off halfway through and miss everything I said. Most of the workers are pretty cold towards customers and act like it's a chore to DO THEIR JOB. If you don't want to work in fast food then DONT. I love Wendy's food but the people at this location never seem to get it right. read more

YOU WONT LIKE IT, SAVE YOUR MONEY! Rude teenagers,clueless supervisors, and cold nasty food. Worst Wendy's I have ever been to in the US. FOOD TASTED LIKE IT WAS AT Least 3 hours old! I called the "supervisor " about the rude kid at the drive through and the terrible nasty ice cold food they were chucking out the drive through window. She offered no apologies for the food or the rude employee. Don't go here you will be sorry. Post pandemic excuse is old and played out. I have put this location on my permanent blacklist. read more

This location is disgusting! God awful! I ordered 3 chocolate frosty's and when I had removed the lids it was a bunch of foam and liquid. There's no way the employees didn't see the condition the frosty was in while filling the cups. I tried calling this location after arriving back to work and no one answered the phone. I will NEVER order from this location. I was on a lunch break and driving to Wendy's at this location was a waste of my time and money! Needless to say all 3 frost's were thrown out. read more

Employees were courteous and the food was perfect. Place was clean. I ordered a burger without the bun because I have to eat gluten-free and they added lots of lettuce and condiments on the side, making a perfect lettuce wrapped burger. Good job! read more

Employees are downright rude. They don't greet you at all when it's your turn to order. You approach the register and they just stare at you. When you pay, they don't say thank you. When you pick up your food they don't say thank you. I guess there's just no training of these young people by the manager and I'm expecting too much. I hate being treated like this and it's really too bad no one at this location seems to care. Pizza Hut and Steak 'n Shake right across the street have both closed. Maybe the owner or manager should read those reviews too and see that this Wendy's is quickly headed in the dumpster. read more

Very slow drive thru service and when I finally made it to the window I had to wait almost 15 minutes while the young girls laugh and joke with each other when my order was ready the girl literally pushed my food in my hand didn't say a word as she walked away. I HATE going to this Wendy's due to the consistently poor service today was the last straw! read more

Ordered two hamburgers and a grilled chicken sandwich along with fries and drinks. Everything except the grilled chicken was fine. I've always had good luck here but not today. The grilled checken was thin, burnt and dried out. It was more like chicken jerky. So disappointing. The problem with drive through is that once you get home with your food there is nothing you can do about bad food. Don't think I'll go back there until the dining room opens again. read more

Again, I ordered no cheese, mustard only. So, this time I got double cheese no mustard. I was in the outside lane, the inside lane, three cars to one on the outside. No wonder the order was wrong. Unfortunately, start giving reading and comprehension tests and maybe a personality test, why double cheese? can't eat the horrible cheese. I call, they say sorry, we will put your name down for the next time. Heavens, I have been going here so long I probably have at least two months of burgers for their errors. But they are close to my home. read more

always rude & drinks are ALWAYS flat. got a 4 piece nugget & only was given 3. ordered a crispy chicken wrap, was given a spicy crispy chicken wrap. read more

Every time i go there they are rude and something is always missing from my order . Sick of it . I know start hiring nice people !!!! The nice people are out there just not at this wendys.. only getting one star because i have to not an option not to give any stars read more

I'm really impressed with the service here. The cashier, Fred, was so much fun and told so many jokes.