Wendy's in Mayfield Heights is located across from a major retail plaza on Som Center Road. As a result, it's a very convenient location for eats before or after shopping. I have been to this location a few times with the latest being this weekend. RESTAURANT: I have not been inside the restaurant but used the drive thru. Lately, I found that the location is very poorly lit in the evenings. For instance, lights are pretty dim in the parking lot. Half the menu is not lit up. It just doesn't provide a feeling of safety. FOOD: I ordered a few things here over the years. The food is usually just average. During the last visit I purchased the Baconator (double) and Chili (large). The Baconator was much tastier this time, juicy, well put together, and fresh. Chili seemed to be different from the usual recipe. Usually the chili is much darker, meat forward, and has thick consistency. This chili seemed completely different - lighter color, very diluted, and not like the original. I haven't had chili in a few months so perhaps it's an overall recipe change. All I know is that I liked chili here considerably less than at other locations. SERVICE: I couldn't believe how good the service was for a drive thru during my last visit. I mean it. The service was very prompt, my food was up in minutes. The employee working the drive thru was incredible, very courteous and attentive. I can't remember another transaction at any fast food place that was as excellent. It's not the case every single time, most times the service is average. I look forward to visiting next time due to great service. I probably won't order chili again but look forward to experiencing other menu items. read more

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This is the worst Wendy's ever. I order online and when I arrived all the doors were locked. I had to wait in the drive through for an online order read more

funky asses threw the food at my friends as they ordered , and when they were ordering they acted as if they couldn't speak and treat them with customer service ...... DONT GO THERE IF YOU WANT TO BE ANGRY read more

1. Employees are dicks to everyone including there coworkers 2. Food seems to just be thrown and slapped down into their containers and then thrown in a bag 3.Prices suck but whatever 4.Employees FIGHT over who has to take someones order and complain and whine when they innevitably do so? 5. They lock the doors on purpose so that they dont have to clean the dining area 6.Disgusting bathrooms 7.Cold food 8. Orders take forever 9. Employees swear at you and get pissed if you order something that takes time and effort to prepare 10. Called me a bitch for not tipping them? 11. Disgusting Sticky tables 12. Everyone here is just really fucking mean. 13. An Employee yelled and quit mid shift and then stormed out after calling me a retard read more

Waited 25 minutes in the drive through because we couldn't order inside just to not get the food I ordered. The employees are lazy and sit on their phones rather than take our orders or give us our food. read more

Service: Slow, slow, S-L-O-W. Dining room: Sticky, unstocked. Food: Cold, tossed and just bad. Oh, Wendy! Wendy, what went wrong? read more

1. Drive thru slow as molasses 2. They forgot a drink and needed to be asked twice for it 3. They forgot to return credit card until I asked for it twice. 4. They jammed a large order into one bag smashing all of the food 5. They allowed the garlic dipping sauce for chicken nuggets to leak throughout the bag such that the bag started to fall apart and everything smelled like garlic. 6. Never again. read more

This is a review for whoever spent their Memorial Day drungry (drunk and hungry). Forget about the fact that all of our nuggets were spicy while some were supposed to be of the regular variety (I appreciate the classics) and the fries were just more than lukewarm-- thank you, Wendy. Thank you for supporting our American Dream: Fries Literally Wherever and Whenever YOU Want Them! Wendy, take the day off, you saved us in our time of need, as everywhere else was closed. Let your braids down.... I've got one of those head scratching things you might want to try... read more

The guy taking the order was VERY rude. his tone Needs work badly. i asked a question and he had an attitude. and then the fry's were COLD. We pulled up and were still very nice despite his rude manner. we told him to have a good day and he couldn't even bother to respond and or even look at us read more

Six. Pouring rain. Line around the building for drive thru so I parked and went inside. I looked at menu before stepping up to countee. I stood there for a few seconds before some older decided to notice me then she barked "cash only!" Excuse me you don't take cards? " again she barked "cash only. Our reader is broken. Get in line outside if you can't pay cash.". needless to say I left and went to 5 Guys across the street. I loathe this Wendy's. Always rude and always a problem with orders. But it is the only one in area. Go anyplace else!!!!! Should have put a sign on the door that stated cash only inside. read more

I LOVE Wendy's. We all know the burgers are square because they don't cut corners. But this Wendy's in particular leaves a lot to be desired. In probably 50 trips here over there past decade plus, my order is wrong at least half the time. And they always seek to have wilted lettuce and soggy tomatoes. Service is generally friendly, but very slow. If you are craving Wendy's, it's worth the drive to a different location. read more

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never got the chance to order food tonight because servers were too busy smoking weed and not taking orders. Disappointed

Let me start this by saying I used to work at Wendy's so I understand the struggle. But this was probably the worst experience I've ever had at any restaurant. I went to the drive through 5:30pm on a Monday and the man told me they were doing a shift change and that he couldn't take my order. I thought another person would take my order so I waited. A couple minutes later the same man came back on and said "so you're just gonna wait there for 15 minutes" and I said "I'm not sure what you want me to do, should I just pull up to the next window or go inside?" He said "well since you're so entitled I'll just take your order then." So if anyone else comes to this location and they tell you they're in the middle of a shift change that means you should go somewhere else. It would have been nice if the man would have just told me that rather than calling me entitled. read more

The sign states open late until 1, but when the workers feel like it, they only accept doordash/uber eats. That makes absolutely no sense to me, besides the fact that they are lazy and do not want to make food on the spot. The workers were hanging outside the establishment and in the lobby. I am calling corporate as well because every time I attempt to go here the service is terrible or not available. read more

This place sucks, when I tried to order through the app I got a 5$ off deal and then order was 30$ but when I checked back at the price it said 35$, and I tried to ask kindly do you mind giving us a 5$ bill back and they said there is nothing they can do about it. DO NOT COME HERE unless you want to have a chance of being scammed. read more

I asked what kind of Frostys they had. They responded only chocolate and strawberry. I ordered chocolate. They gave me strawberry. Then I looked at my receipt. It said "Vanilla". LOL It looks like they did everything wrong that was humanly possible! read more

The worker at the front counter was great and enthusiastic with every patron that entered the restaurant. The food was great and came out so fast. The dine in area was calm and clean. The cashier, Sylvester, was warm and welcoming! read more

There was no lettuce, the self serve soda machine was out of most of the products including Coke, and had no ice. The counter staff couldn't have been less interested in serving us. The trash cans were full and needed emptied. Several people in front of us had missing parts to their orders. The fries were fine but the sandwich was barely passable. I'll never go back to this location even though I'm in the area often. read more

If I could give them a zero, I would. The wait always takes forever, even just to order. There was barely any meat in their chili, just soup. The two women working the front paid no attention to any customers, just bickered back and forth and seemed super clueless. Their attitudes were/are super bitchy and negative. Honestly, spend your money somewhere else that deserves it. As someone who has worked in the restaurant and fast food industry, that's saying a lot! read more

whoever the old miserable woman working in drive thru was very rude. Nasty attitude for no reason, you filled out the application not me. never again. read more

If I can get half of the store I would be worse Wendy's in the United States. Employees standing at the drive through window scratching their private area with butt checks on the open ice machine. Bunch of young inconsiderate teenage kids. I wouldn't be surprised if they close. Do not waste your time. read more

It's hard to put into words how awful this location is. They seem to make one item at a time. They seem to only serve one car at a time. Always regret my choice read more

Horrible, stood in line for 10 minutes just to jet a "we are doing a shift change wait 30 minutes" like 30 MINUTES. Don't go here

Worst Wendy's - Maybe ever. Food is consistently made wrong, the line always takes at least 20+ minutes (inside or drive through) and the quality is bad as can be. They are slow, nobody seems to actually want to be there and there's a good chance they'll randomly close for no apparent reason other than they just don't seem to want to serve people. Stay well clear of this place. read more

DO NOT GO TO THIS WENDY'S the customer service is bad and I thought it was just me I had to roll down the window to listen to other customers make their order to see their interaction with the employees they always forget your stuff I have been going here for a couple of months and every time I have made an order something was always missing they lied to me and all they had to do is tell me that they didn't have it but they run me up anyway and now I am out of $30 of food that they forgot I asked for a refund and they were completely rude to me and laughed I tried calling corporate Inn corporate has done nothing about it I I really wish that Wendy's could respond more to their customers (photos are from a Google review) read more

Wendy's - Staff not wearing masks - Burgers Near Me - Mayfield Heights, Ohio

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By far the worst service I've ever received! Decided to try getting Wendy's breakfast for the first time today. I pulled in at 7:15 AM and there was no one in the drive-thru at all. When I went to take a moment to read over the menu options, I was greeted by a woman who told me that she was the only one there and she had things to do and didn't have time to wait for me to be looking over the menu. (Why have a menu if I can't take a sec to read it?) There was no one in front or behind me either. The only other times I have tried to go through this drive-thru has been for lunch and the line has been so long that I've ended up, pulling out and leaving. I wont bother trying to go here anymore. read more

might be the worst Wendy's in the Cleveland area.. food was cold and order was incorrect, wait was over 30 min in the drive thru and there was maybe 4-5 cars in line..? just a disgrace to the franchise as a whole.. hopefully their corporate does something about the quality/service of the restaurant considering other better options within a mile from the store.. read more

Wanted to try their breakfast for the first time before work. Went through drive-thru around 9:00am,and there was only one car ahead of me.I didn't know exactly what I wanted so the employee suggested the "breakfast baconator".I figured it looked good so I ordered it "without the sauce ". Pull through the drive thru and get to the window to find a man with a leather furry jacket on at the window...So I then receive my food after paying,and I usually don't check my food but because there wasn't a car behind me,I just did it.I noticed it had sauce on it..Told them and they pleasantly took it back.I didn't understand if they aren't busy and I simply asked for one thing to not be on my sandwich how was there still an issue!..But in a timely fashion they gave me a new hot sandwich.So I finally open my sandwich once I get to work.I'm biting my sandwich and I'm thinking oh it's not best but it's not bad.Something told me to just open my sandwich and look at..And Man I'm glad I did!..Because when I opened it,what I saw caused me to dry heave( gag without throwing up) My egg was completely Green and MOLDY! I contemplated on going back but I had a little time before work actually started and I didn't want anyone else to experience it,so I went back.Once I got through the drive through I was able to drive straight to the window because their was no line,so I showed the man who originally gave me my food,and requested my money back.He didn't say anything,he simply turned around and fiddled with the register and gave me back 4 dollars for the sandwich only, even though I had the potatoes as well...So he gives me the money and says sorry for that inconvenience,which was "nice" I guess..but before he closed the window he TRIED to whisper to the employee next to him " Throw the eggs out,they all green" Like wtf!?Yall don't make this stuff fresh!Yall don't look at the food before you serve it?!...This place is ghetto and a hot read more

Wendy's - Breakfast Baconator - Burgers Near Me - Mayfield Heights, Ohio

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Terrible customer service. We waited 5 minutes just for them to take our order, and they also did not label drinks

literally went at 12am and we saw the employees in the window and went to drive through. no response and when we pulled around we saw them hide from us read more

It's like this place tosses whatever they feel like throwing into the bag. I said clearly twice I wanted a CLASSIC chicken Sandwich meal and a Spicy One, these idiots throw a Spicy 99 cent sandwich in the bag and a Spicy large sandwich. The person taking my order had an attitude. I understand people make mistakes but it's almost guaranteed with the fools at this place. TERRIBLE read more

I wish I could give zero stars because this place is absolute dog water. The only good rating I would give them is 10/10 for never coming back. The store clearly needs new management or even ownership judging at the other reviews and needs a fresher set of eyes. read more

I only put a one star because it requires to at least put that. Today I went to the pick up line and ordered a combo meal. I payed and left. When I took a drink of my beverage it tasted like dirty water with a hint of diet. I ordered regular coke. I immediately called the store several times no answer. I drove back all the way continued to call the store and no answer. I waited back in the pick up line. By the time I reached the window again it had been 22 minutes so my food was very cold. When Leah answered the speaker I told her I received the wrong beverage and could they remake my food as it has been over 20 minutes and cold and explained I had called several times. She said yeah I'm on the speaker I can't always answer the phone. Then said you should have came inside no one told you to wait in the pick up again. Well little did Leah know I just had major surgery 2 weeks ago which is why I went to the drive through. I said well I originally ordered in the drive through so that's why I came back to the drive through and she again said well that's your fault you should have came in. I said well it's your fault I received the wrong beverage and she said o well bye! I said ok I'll call cooperate she said yeah go ahead call cooperate I don't care bye. I have never experienced such a rude person in customer service in my life. No manager there to help. Called cooperate number twice both times disconnected. Sent a live chat basically begged to speak to a live person and was denied said someone will contact me from cooperate. I have pictures of call log and entire chat. Wendy's, this store and cooperate has no clue on customer service. read more

i have been there and i didn't like there ,they have no respect and they are working tooo slowly.

This is the worst wendy's in cleveland. They take forever i mean it. Spend the extra gas and go to another one.

It used to be good. This Wendy's is really bad. It is very slow and they get the orders wrong every time. read more

I ordered two Pretzel Pub chicken sandwiches and two medium frostys. At the order screen I asked for the chicken to be put down fresh and the employee acknowledged. When we pulled up to the window our food was waiting for us. I thought this strange so I asked the employee if these were fresh. She Snarkily Stated "I didn't make it. They did." And then closed the window. We returned home to find that the sandwiches were missing ALMOST EVERY COMPONENT. They were missing: the pickles, bacon, cheese, pub cheese, crispy onions tomatoes. These sandwiches were a plain piece of chicken with a piece of lettuce and a tiny drizzle of honey mustard on a pretzel bun. Then our frostys were not filled all the way. Missing about a third of the cup. read more

Almost none of the employees are wearing masks, and those who are have the masks down under their chins or not covering their noses. Seems really disgusting, unsanitary, and risky.... :-/ read more

Update: covid Has hit the workforce hard here. You could tell they are chronically understaffed. I expect this location to go out of business within six months read more

This was my first time at this location and will be my last. I have two toddlers that were hungry while running errands, so I pulled in to get "fast" food. I waited in the drive thru for 20 minutes. The staff was rude and the girl that brought my food wasn't wearing a mask. My food was cold, I don't mean the fries were cold, I mean the entire bag of food and both kids meals were ICE cold. It's amazing they manage to stay in business. read more