Ordered food through the drive thru. Got home and order was all wrong. Called store to talk to manager and was forwarded to an answering machine. The message said they would call us back. No call back. Some of us didn't get our food and others food was all wrong! Won't get our service again! read more

Went here two days ago and had great service, however this time the cashier had no idea what she was doing. She kept asking the manager for help and he was negligent to help at first. However after we pointed out her multiple mistakes taking our order she insisted he help and she couldn't handle it. He fixed her mistakes and gave us a size up for the troubles. She apologized as well and said she's new and had only been there for three months. Three months? I hope it doesn't take three months to be able to help a customer by yourself. To make it even worse, Wes wasn't there. I'm sure if Wes was there everything would've gone smoothly. If Wes isn't there DONT go to this Wendys read more

Food is always cold even if you ask for fresh fries they say they will do it and give you cold ones cold burgers cold everything maybe the chili is hot but everything is cold every single time I go there my kids don't mind cold food so I go for them but I assume it's going to be cold and it always is if you try and use offers on the app they rarely know how to do it and It takes forever for them to figure it out.000000 stars!!! read more

Half filled fries? Niceeeee. Didn't realize we were having a shortage of potatoes! #savethepotato read more

Wendy's - a hand holding a cup of french fries - Fast Food Near Me - Menomonie, Wisconsin

Horrible customer service and immature behavior by the kids screwing around inside and slamming equipment around. Rude responses when ordering as if we were completely inconvenient to them. read more

Wendys is ok. This location is average. The bourbon bacon burger is their best sandwich. Sweet tea was surprisingly not overly sweet. Nothing special about this location read more

Wendy's - Wendys, now hiring - Fast Food Near Me - Menomonie, Wisconsin

Stopped here since I was in need of food while heading back to Chicago. I'm happy I chose this place over the Arby's. Had an accident with my order, the manager was actually very understanding and actually helped me when my order went wrong because Wendy's keeps changing their menus constantly. Food was good even though it took some time to cook. It's very quiet, if you come here late at night. Thanks Wendy's. read more

me and my family waited almost an hour for our food, and about 6ish minutes to order. they clearly needed more workers there and looked like they didn't know what they were doing. the food was like a 5/10. i think i've had better tbh. read more

Terrible service. Took 20 minutes to get our order taken and when they were behind the manager was standing in the back talking to someone else. Would not recommend. read more

Don't know why others are so harsh. Went in during lunch today and service was pleasant and fast. Bourbon bacon burger is delicious! Fries are hot and fresh. Dining area is clean. I couldn't find one complaint. I'll definitely stop back. read more

Messed up my order, couldn't hear what I was trying to say through the drive through, had to repeat myself multiple times, now my whole day is ruined. This place sucks read more

My husband worked here for a while and all I can say is that you should go to Wendy's in Eau Claire if you want their food. Do NOT stop here. The crew and managers had a "running joke" that the rats were the night crew. Yes, the shop has droppings and a rodent issue. Wait times are incredibly long AND the food comes out cold. I'm not sure how that's possible but in the time I've lived in Menomonie I've never seen a hot sandwich come out of this place. Screams contamination issues. read more

Thought the other reviews were rather funny, but it turns out they were spot on. Waited several minutes at the drive through order station and after no response simply rolled up to the window to let the gal know I would have been happy to order already, but she would actually need to use the headset she was wearing for that to happen. Absolute blank stare. "Can I just order right here at the window with you right now?" "Ummmmm... sure?" No smile. No apology. No courtesy. Just sort of glazed over dead pan stare. The food was exactly what to expect from Wendy's, so no complaints there, though at this point I would say it's totally worth the stop to see if that stunning lack of service is simply the norm at this place. read more

I stopped here for lunch at 1pm. The only thing good about my meal was the drink. The fries were cold. The nuggets were cold. My burger looked liked it had been thrown together and tossed into a wrapper, there was ketchup and mustard all over the outside. Definitely won't be back. read more

i am staying at a hotel nearby and came through tonight and last tonight, last night they didn't give me silverware or the correct sandwich and tonight they didn't give me 2 of my sandwiches i ordered and they can't hear a word I say. wont be coming again read more

Busy at lunch. Ordered 2 chicken sandwiches but got to the window and only received one. I said I was missing one and they informed me they only charged me for one. I said can you ring me up for another one? I ordered 2. They kid told me I had to drive around and go through the drive thru again. I said, "I'm not doing that". Visibly and verbally flustered he gets another team member to save him. They rang me up another sandwich. I should have driven away. No apology, no smile, no have a nice day. Just here you go and they walked away. read more

I will always give a place a few tries before making any kind of decision, but I have had zero positive experiences at this location. The one time I went inside it was so cold my hands actually started to go numb. The three times I've used the drive-thru, my order was messed up and the service seemed intentionally rude. I'm allergic to mayo and specifically ask for it to be left off and all three times I've had to go back / toss it. Just hit my breaking point with this place tonight. Asked for only ketchup, pickle, and cheese on a burger. Came sopped in mayo and the fries were already cold. We will never return to this location. read more

This is a typical Wendy's fast food joint. Nothing special, aside from it being convenient and having a multi-window drive-thru (whoooopdedooo!). read more

We waited in the drive through for 14 minutes just to get a 4 for 4 and a baked potato. This was on a Sunday around 12:20pm. Our meal was lukewarm at best. They offered us each a frostie in apology for the wait, which was nice. Unfortunately, this is the third time we have had to wait excessively for our meal, so we will be skipping this Wendy's as an option for our dining from now on. read more

Drive through staff completely mute and unhelpful. When at the window, I received blank stares, no smiles and not one word was uttered. It was the most awkward experience I've ever had at a fast food drive through. I won't be dining at this fine eating establishment again anytime soon. The whole vibe was off and weird. read more

Mean, i didnt get enough dipping sauce, terrible quality, mean stares, unwelcoming, the microphones didnt work, overall a terrible experience and would not recommend going there ever again. read more

Rude, rude and more rude. I could give you a long store about our visit here but rude customer service is all I have to say. They are losing good business if they continue this. read more

Went tonight for late dinner after a ball game and it was backed up 3 cars parked off to the side waiting for food. We ended up waiting about 30minutes for our order. I will mention the young man was very apologetic and kind about it and offered us free frosties or cookies but I think they need to get some better management on night shift to prevent this in the future. It was late and we wanted a quick dinner on a school night and it ended up taking far too long and lay off on the salt on the fries It was pretty intense. Let me also add that while we were waiting for our milk a young girl popped her head out the drive through window and in that loud obnoxious voice yelled "omg it's beautiful outside!" Mind you it was NOT! She was so loud and rude it startled us! If you had time to step aside and gaze at the sky then why was there 3 cars backed up and a wait on the food?! Lend a hand to someone else or somewhere else to get things rolling! read more

I'll just say this right now, the employees here are rude and slow as can be. The food is fine, but I have had many frustrating experiences. I have waited almost 10 minutes with no acknowledgment as the only employee in the front chatted with a friend. I have also had to wait much longer than I should have to for a small order during dead hours. Not a place I'd recommend, even though I enjoy Wendy's food. read more

My brother and I had lunch here in February 2016. Their credit card reader was out of order and there was only one of two registers working. The girl behind the register was having a hard time putting the orders in and her co-workers and managers were well-aware and not intervening as necessary given that there were 6-8 people in line. Everybody appeared clueless. After waiting in line for fifteen minutes and ordering our food, my brother and I finally got our order. We walked over to a table and it looked like it hadn't been wiped down in two years. There were fingerprints and food debris all over. It was also uncomfortably hot in the restaurant. The food was fine, but overall, a poor dining experience. I do not care to go inside there again. read more