I stopped in here on 7-3-19. They were out of this that and the other thing as I ordered. The hostess made decent suggestions on sub items. I made it to the fountain pop station and they were out of my soda as well. I felt defeated for a moment and decided this just isn't working today. I went back to the counter and requested a refund. The hostess Sheena already knew what was out and apologized again. She added they do still have some in the drive through machine and offered to fill me up from there. Sheena's customer service was so outstanding I decided to stay the course and eat my subbed meal anyway. I cannot do her justice with words alone. The food was decent, the service was outstanding. Sheena is the only reason I stayed and ate here and I'm thankful for her positive attitude. What a great employee this establishment has. If Sheena is a reflection on the rest of the staff and management of this restaurant, then I would say this place has 5 stars due to customer service alone. Thanks again Sheena!!! read more

Night crew specifically struggles on getting the food out on time. Especially a specific ginger haired manager and I'm not sure why that is. The food is never correct when dealing with the night crew. For example, my burger never has the add ons I want or my nuggets aren't spicy. Really confused why this only ever happens when he is working. read more

I usually only order breakfast. I'm frustrated by three things, the wait, it doesn't matter if you order ahead or not you always have to wait. 2nd, their app has listings for several different sweetners but they actually only have one. Also they run out of things lids for coffee, the oatmeal bars, not the big stuff but the others. 3rd their so things that they open at 10am when they serve breakfast starting at 7am. read more

Drive thru times have improved. Burger still sloppy. Cost are high. $2.39 for a small soda?!?! What the actual........ They did have a special on burgers. BOGO for $1. Ok so got one for $5.39 got one for $1. Then spent $2.39 per drink. That is not right. read more

wyatt the goat. he went out of his way to refund us some money that should have been saved from a coupon.

Gave us our food with no gloves on and the place was filthy. Spent 20 mins waiting for our food. read more

Worst Wendy ever the hamburger was like card board never again I've never had a Wendy's that was not delicious but Montrose needs new workers the worst I'm so disappointed read more

If you want to wait forever in line everytime you come in this is your place. I love wendys but this location also gets my order wrong half the time i come in. It looks like theyre short staffed all the time. read more

Pretty good Wendy's, they were doing a good job of handling an enormous crowd both inside and in the Drive-Thru Lane. Clean and organized. read more

Wendy's - the inside of a fast food restaurant - Burgers Near Me - Montrose, Colorado

Just arrived in Montrose today and needed a quick meal. Chose the Grilled Chicken Sandwich. Should have known better. The most awful tasting sandwich I have ever encountered. It came with salad mix. Tasted awful. I took a couple of bites and threw the sandwich away. Also, fries were cold, and drink had hardly any ice in it. Beware. read more

we got our order we dild'nt get everything went back though the drive-thu to tell them and they had us wait 30 mins and never got the rest of our food. Wendy's of Montrose suck ass. read more

I'm not typically one to leave a bad review.... I know they were training new staff, and quite understaffed... but this service was unacceptable. We went through the drive through and sat there for 5-10 minutes without even a "welcome sorry if we take a few minutes we're kinda busy and understaffed" no nothing...We ordered a south west Avocado salad and apple pecan salad. My salad (SW Avocado) had hair in the avocado. It couldn't had been my hair it was blonde and pin straight, my hair is brunette and curly. (At least it wasn't a finger in my chili ) but that's not it... my other salad (apple pecan) had no apples bleu cheese or cranberry's. I won't be coming back for sure read more

Wendy's - Hair in my salad - Burgers Near Me - Montrose, Colorado

We roll up after making an online order as we already know, it'll take 20 minutes even when we order at the drive thru. There are maybe 6-8 employees, and no one in line when we pull up. No one behind us or in front of us. We notify the clerk at the window we have an online order and wait for roughly 5-10 minutes. Female employees asks us to pull up to wait and we oblige, waiting about 10-15 minutes longer. At the 15 minute mark, the female employee comes out with our food and clearly hates her coworkers and her job. Personally I don't blame her as they obviously make her do the work to no appreciation. Get home, order seems right so no big deal. Son of a baconator has no bacon. I get it, it sucks and whatever but come On man. I've worked in the industry at the worst of the worst, but any chance you get to make it better, just flipping try. This place is always a disappointment, the crew is high, trust me I know, been there done that, and they literally screw it up every. Single. Time. Never fails. I don't write reviews, ever, but I just can't anymore. Get it together Wendy's. Montrose needs you. read more

Waited 15 minutes for a chicken sandwich and the they forgot the drink. Staff was rude. Sandwich tasted bad. Zero stars.

ZERO stars. possibly even negative 10 stars. The staff at wendys in montrose were, for lack of better words, gross. i watched 1 come from behind the trash can as if he were homeless and go in and start working, which good on him for trying, but people need to be clean to work around food. i watched Two more employees walk in from smoking without washing their hands and went straight to work And then there was the one that was so high, he couldn't even see straight. The overall cleanliness and appearance is just an absolute turn off. I have experienced extremely long wait lines every time I'm there and I have waited over 45 minutes at 1 point, i was giving them the benefit of the doubt but, this is ridiculous somebody's got to fix this. Where are the corporate people? Where are the responsible adult management? read more

I have literally wasted so much of my time waiting in the drive-through at this ridiculous restaurant so don't be fooled when it says on the front sign new management. It doesn't make a hill of beans difference what management they have they are not ready to serve the public you will not get fed you will waste your entire lunch hour to where there's no time left to eat. I have had to leave this business so many times I can't even count if there were better options in town that weren't backed up to heaven every lunch hour I would go to one of those establishments that are backed up. But this town I don't understand in this Wendy's I don't understand save your time just eat at home it's ridiculous around here read more

food was good until we were checking to make sure we had all the food and the bleached blonde girl in a pony tail was giving us dirty looks the whole time, Making us very uncomfortable and when we would look at her she would just glare at us. ( we were just checking our food because they seemed to be busy with other things for example one was on their cell phone) Needs a better night time manager to watch their customer service. read more

Someone needs an attitude adjustment. Walked in and dined in. Flies everywhere. Andrew let us stand there for 5 minutes and then finally barked "dine in or takeout?" Flies everywhere. We gave him our order and he slammed our cups and tray down, snatched the money and thrust the change. Two other workers with him. No one else as customer. Flies everywhere. Food okay, but too much sauce on both sandwiches. As he walked by us on the way to the bathroom, he was mumbling about something being "f-cking bullsh-t". I know it's just hamburgers, but expect at least courtesy. Flies everywhere. Last time we will go there. read more

On 5/19 @6:21pm My husband and I drove up to the drive through to order. We were promptly told by staff " We are in the middle of shift change. If you want to order right now go somewhere els!" So we tried to be understanding and waited, then after a min they asked what we wanted. We ordered then sat there with no responce to our order...so we drove away. As we drove away there staff that was 2ft from their back door smoking a cigarette, flipped us off . read more

I just want to say Wendy's Night Crew are the rudest people I've ever met. Me and my friend showed up to order food at about 10pm (mind they close at 1am) and we sat for about 10 minutes without anyone to greet us at all. We then drove around to see if they might have closed early and we see 4 workers just watch us drive around. We went back to the drive through waited a couple minutes then a women RUDELY says "we'll be with you in a minute." just say that the first time. They weren't busy at all. They had no right to be that rude when we were nothing but nice to them. We said thank you when we got our food and she wouldn't even look at us or say you're welcome. I don't recommend going at night. I hope the manager can have a good talk with them. If you don't like your job don't take it out on the customers. read more

I love the food here. Not only are they cheap, but the staff in the front is very friendly. Great food for a great price. The soda machine inside also has a great selection of drinks :) I think the Wendy's here is also very common among town, since it is in a very convenient spot. read more

I ordered a sandwich and they placed two orders for me without giving the receipt right away. I had no way to tel if the order was corrected. The restroom was nasty gross. There were at least 20 flies in there on top of the urine smell. I sat there for dinner. No AC. Just a fan to circulate the air in the dinning area. read more

Can't get an order right - I was only car in drive up and stressed I needed a double with NO cheese due to a person at home that has dairy allergies. It came up on screen showing No Cheese. When I got home it had cheese on it. Ridiculous! read more

Stopped here while passing through. Place looked newer. Workers were nice. Food was good. I would eat here again

If you like your fast food slow, this is your place. As I arrived I was behind only two cars in line at the drive thru. After several minutes the first car finally received their food. After another 10 minutes I'm still waiting behind the 2nd car. At this point I backed out and went to Sonic. Got to Sonics, placed my order and received my food promptly...fast, even. Pulled out of Sonic and drove back by Wendy's and the car that was in front of me was still waiting to get their food. Holy hell. read more

I stopped at the drive through on the way to work. The dining room was closed and I was the only person in the drive through. After I ordered 3 sandwiches, I was asked to pull forward and wait.. After 15 minutes, and still being the only person at the "fast food" restaurant, I backed up and asked if they forgot I was out there. I was advised they were still cooking the eggs. 15 minutes to cook 3 eggs? At 20 minutes she walked out and handed me two bags. I arrived at work and gave my co-worker her sandwich, which seems to be warm and good. My sandwiches were cold, the sausage was burned and generally, they were not edible. If I want this kind of service and food, I would go to Dennys. read more

I use to love to go to Wendy's. Since these guys remodeled their service has sucked. You will stand in line for an hour or more during non rush hour times. You will sit in the drive through forever no matter the time of day. Unless I see no cars in thw parking lot, I avoid Wendy's like the plague read more

Y'all take forever when it's not even busy and there are SO many flies in there, while we waited for our order to be taken for about 20 minutes kinda got grossed out so we decided to leave and there was quite a few employees working, just slow. read more

They are fast. We came for lunch and we got our food really quick. Not much else to say... It is after all fast food and like all other fast food places. read more

The place was just remodeled yet filthy The bathrooms are downright scary The service is slow slow slower This place is ALWAYS hiring ALWAYS short staffed And it shows read more

(Insert Texan accent) Brad from Wendy's was the sweetest man I've ever met. I went home and I told my husband that I was leavin' because brad made me want to live a better life. He showed me love that I've never felt in my entire life. BRAD. THANK YOU FOR YOUR KINDNESS. read more

Everyone I've always expected slower service here for years, easy pickup on the way home but tonight took my patients over the top. First of all 2 spicy chicken sandwiches and a large fry does not take 32 min. So I asked when to expect my meal, answer was were working on it, 5 more minutes I was called but with no surprise NO FRIES. Another 5 min as I watched 20 orders of FRIES go out the drive thru window that's when I asked for my money back, but were sorry throwing fry into the bag with now cold chicken sandwiches and I said could you please remake the sandwiches because I have been watching them growing cold for 42 min now. Now my wife is calling asking me where is dinner honey I said I'm working on it. They told me no they would not remake the sandwiches because they were to busy so I asked for a refund they said no. I asked to speak to the manager (sarah) answers with vulgar language I'm in training here I CAN'T DISH OUT YOUR MONEY YOUR EMBARRASSING MY WORKERS. I asked again just give me my money I'll go somewhere else Sara said do it give him his money and LEAVE, AND DON'T EVER COME BACK. Wow poor Sarah was having a bad night I guess, SO if your thinking about eating at Wendy's on south Townsend ave. Tonight or in the near future I'd go somewhere else. The whole buisness is miss managed in my opinion. Ron read more

To slow to wait, got my money back (7+ minutes for a single SIMPLE combo order). When I complained to the manager (Brent) he told me Wendy's is not a fast food place and he didn't care that I waited or would leave a bad review. Perhaps the Montrose CO Wendy's would do better if they found a manager who actually cared what the stores customers felt or needed. This Wendys is a tourist trap only, none of the locals will put up with such poor service and bad attitudes. read more