the food is great but one of the female managers (the tall one) she is very rude and nasty. gave me attitude because i didnt know the difference between a biggie bites or biggie bag. and she yells at everyone behind the counter and she talks about you while you're standing there. very rude and unprofessional someone needs to do something about that. read more

Went here w Grandkids Thursday to eat. It waS so cold inside we couldn't stay to eat. As a matter of fact no one waS seated in their very clean dinner room. Guess no heat is a good waY to keep room clean. On the flipside I used the ladies room w 2 stalls. Employee in one & the larger stall's toilet waS Soooooo overflowing with toilet paper it wS disgusting. I always thought franchises compete locally for business with one another. How then do these places remain open? read more

We drove by around 11am for a lunch and got Dave's double. No one was here so we didn't have to wait for ordering. We did however waited a while before our food was ready. About 10 mins for 3 burgers and 2 fries. Not sure what's so special about our burgers but 2-3cars pass behind us grabbed and left before we got our food. So service can be quick. Burgers are done right, fries portions are kind of small. We tried to go into the place to use bathroom but the whole store is closed? Couldn't get in, both doors are locked. read more

The manager needs to go or their franchise needs to be revoked if the owner isn't willing to fire them. They gave my dasher the wrong order, so the dasher returned to the restaraunt and the manager flat out lied to them and kept on insisting that the order was correct, even though the contents didn't even match the order the dasher was supposed to pickup. Instead of fixing the order the manager yelled at the dasher and kicked them out of the restaraunt. read more

How do you fuck up on a baked potato?? See the photo!! That's how! Straight BS. Wendys you can do better. Oh and what kid size potato is this? C'mon do better..give me break. No excuses. It was 3:30 in the afternoon. Can even say it was late at night. read more

Wendy's - Look at how dry it is. Like a used potato from yesterday. FOH!! - Burgers Near Me - Mount Pocono, Pennsylvania

20 mins has past and still only 2 cars have gone through the drive thru. Waiting an hour to even put in an order for fast food is not exactly FAST. Hence the term. Either they just buy the potatoes and make the fries from scratch or the staff doesn't care about service. read more

Charged me extra money for a singular sauce cup. Hire nicer employees!! Worst Wendy's I've ever been to.

Worst Wendy's - DO NOT EAT HERE! Ordered my food and came home to a rotten baked potato, hamburger size piece of meat in my chili. Drive through attendant wouldn't give me a receipt stating they stopped giving out receipts. How do I return my order or get my money back for food I have to throw out?! Waste of money! read more

Wendy's - a bowl of soup with a spoon in it - Burgers Near Me - Mount Pocono, Pennsylvania

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20 mins has past and still only 2 cars have gone through the drive thru. Waiting an hour to even put in an order for fast food is not exactly FAST. Hence the term. Either they just buy the potatoes and make the fries from scratch or the staff doesn't care about service. read more

I hate when I'm at the drive thru and I feel like I'm being rushed just for them to completely fuck up my order!!!! The customer service over completely sucks and they act like they're all slow!!! I would not be returning there ever again!!! read more

If I can give this place a 0. I would!!! Was suppose to be open at 10...said they wasnt going to be open till 11. What??? Are you kidding me. How are you running this place? Just close!!!!! read more

Really nice Wendy's, staff are very friendly, and the drive thru is VERY fast! Always get my food really quick, they never get it wrong, and its actually faster food than Mcdonalds! I really don't get why people are saying its slow, it's always fast when I show up. Or maybe it just feels fast to me compared to Mount Pocono's Mcdonalds. I'd like to see these other reviewers attempt ordering from Mcdonalds LOL, Wendy's is lightening fast compared to them! My only complaint and why I've giving it 4 stars instead of 5 is the entrance of the place. Its on a really busy and dangerous road, there's no light, and its EXTREMELY time consuming to get out of the place. They really should change location. read more

If I could give this a zero star, I would! I went to the drive thru and gave the cashier my order. She horridly took the order and of course when we got our meal it was wrong. We asked for it to be corrected and asked for an extra sauce. The manager came to the window and said we had to pay extra with a very nasty attitude. I asked her if I really had to pay extra for one sauce. She was angry because we asked her to correct the order. When I gave her the 25 cents for the sauce she slammed the window and I beeped to get her attention. I told her that this is not a good way to lead and she is a poor representation of the Wendy's brand. She stated that this is a for profit business, not a free for all. I am not sure what she was trying to say, but clearly this lady should not be in charge and should not be working in customer service. Wendy's get rid of this lady- she is miserable and is clearly not kind to customers. read more

We stumbled upon this Wendy's on a road trip, and I was expecting the worst as it was 9pm and sometimes fast food restaurants serve their worst food before they close. To our surprise, the sandwiches were steaming hot and juicy. The fries were fairly fresh and also came out hot! The only complaint that we had is that we were given one napkin at the drive through for a family of 5. Points for getting our order right the first time, though!! read more

Wendy's - Spicy chicken sandwich - Burgers Near Me - Mount Pocono, Pennsylvania

Worst Wendy's I have ever seen. Extremely long lines and apparently staff couldn't careless about it but got off work on time. Took 45 min just to get my food ordered. read more

The staff is super nice and friendly but there are flies in the store and the whole place looks and feels dirty. Also, seems expensive compared to other Wendys, probably due to the transit traffic they get from I-80. read more

Worst example of fast food that I've witnessed EVER. These are the people that give the fight for $15 people a bad name! One entirely inept ditz at the cash register, rude staff hollering at people WHAT DID YOU ORDER?!? I only ordered ONE item and it was incorrect. ONE ITEM. Management needs to fire this whole lot and start over. AVOID AT ALL COSTS!! read more

Slowest service ever. Going through the drive through or going inside always takes at least 20 minutes and you food is never right. Disappointed because I love Wendy's read more

This is by far the worst Wendy's I've ever tried going to... the past two weeks, they have not had the proper honey butter biscuit in the morning... what the point of offering it if it's never there read more

Very cute boy that works the register (receipt says his name is Tyree) but forgot our sauces making our nuggets very dry. Would like the register boy's snapchat for my friend. read more

My lunch there today was horrible! Their "fancy" drink machine was empty of EVERYTHING! The place was dirty, no one was cleaning tables, trash cans were over flowing, fries were burnt, and crappy customer service. read more

I've been coming here for quite some time and not only do the vents above the cashiers start leaking condensation on your food, the floors are slippery and they upcharge you for drinks when their machine is down. Horrible customer service. I'll be talking to the BBB. read more

Nice people for the most part and the food was ok a 7 out of a 10 its hard to get that out a fast food place but best of all they car about the little things like bbq sause read more

Ask for Pete and you'll get that 7-Piece chicken nugget 8-)

Dirty restrooms. No baby changing station. 1 poor girl at the register doing everything. It was slow and they still messed up my order. Luckily I checked it before I left read more

This is newly renovated due to fire and better than before. I don't think fast food joints are really worth talking about, except when you are in this area and the number if places worth going is so small you almost have to include this Wendy's. Clean and fast that is all I really need to say. read more

Angry customer service. Advised me that there are only two people working tonight as if that is somehow my fault

best service ever!!!! The crew are great the store managers are awesome ! they where training someone new on sandwiches and the guy got it wrong .. I went up and told them of the mistake and the manager took care of it right away! I have been to other places around the area and the0y would act like it was my fought if they had gotten something wrong read more

Slow service, drink machine was out of most drinks, no soap in the ladies room, no drink lids, and the ladies bathroom was dirty

About a year ago, it was very inviting, and very clean. As soon as the line would die down at the register, the employee will go to the tables and wipe them down and also sweep. Today I sat in there to have a late lunch and the tables were dirty, the place smelled bad and it was very cold inside. It is winter!(NO HEAT INSIDE) The food was ok but I had to eat it fast so I could enjoy the bit of warmth that it had. read more

Very old inside compared to most area wendy's. Very slow service all I wanted was a soda and had to leave cause the line moved so slow. All the blonde woman manager seemed to do was show frustration and yell and has no business being a manager read more

Waited 25 minutes in the drive thru for a cold JR cheeseburger and a chicken sandwich that was unwrapped in the bag. What a poor excuse for a Wendy's. They're either understaffed or mismanaged, believe it's the latter considering there were more employees (3) than there were cars in the line (just us). read more

Awesome place! VERY clean, great food and friendly staff! There were no flies or anything. Their 4 dollar combo was the BEST deal! And their frosties are to die for! read more

It was standard Wendy's food, and I'm okay with that. However, slow service and disorganization abounds. I was in there just BEFORE the weekday lunch rush, and it took an eternity to get in and out. The kitchen is visible from the cash register/order area. You could see confused employees, bumping in to each other in the kitchen, and a clear lack of communication. There is no organization and leadership here. read more

Management is awful. Four tires and my meal was still wrong. The heavy set manager was mad that I complained and said she is the "head honcho" so I have no choice but to deal with her. read more