I can see why there are a lot of low rated reviews if you're older. Lots of kids working there (inexperienced and not trained well) and dining there (loud, unaware of their impact on other diners). But it's a new site which comes with clean, bright, refreshing decor. Wendy's is a step above MacDonald's and Burger King in terms of food quality and options. The chili, baked potato and salad options are very good . . . I stay away from burger, sandwich, fries and other such options, so I can't say much about those items there. It's a pretty good choice when in a hurry where you can get a relatively healthy quick meal. read more

Manager that works there needs to get fired, she seems like a hard lady to work alongside if she simply starts to cock an attitude over a misunderstanding lol. If u can't handle conflict resolution without starting to yell and be sarcastic to costumer then you should rethink where you work. Kids working there were quick and easy though and food was good. I'm sorry for the kids that probably deal with a power trip manager it definitely shows. She has black hair and tattoos/piercings all over and is heavier set. read more

Food: 2 stars - Ordered a spicy chicken sandwich with a BOGO Free deal for a classic chicken sandwich. Buns tasted kind of stale. Chicken patties were pretty thin. It's really nothing special. I wanted to order fries and a drink but apparently the BOGO deal doesn't work for combos. So had to remove the fries and drink. Service: 1 star - Spicy chicken sandwich combo is $9.99 with the BOGO deal it came out to be just under $15. So I asked how that math worked. The manager had to assist the guy at the window (who seemed new), and explained she had to separate the fries and drink so the deal would work - which brings the total up from $10 to $15. So I ended up removing the fries and drink and just got the two sandwiches. Not a big deal but tell me why the receipt shows they charged $1.00 for the classic chicken sandwich when the deal was BOGO Free. I'll post the Wendy's app where it shows the deal is BOGO Free, and not BOGO $1.00. And a picture of my receipt with the $1.00 charge for the sandwich. When a chain restaurant of this caliber can't even get a 2-item order correct, they don't deserve anything more than 1 star. Ambiance: N/A - Ordered at drive through. Overall: 1 star - A chain restaurant that has offers on the app but doesn't register correctly in-stores is a scam. Nobody wants to be scammed. This isn't about the $1.00 overcharge, this is about principle. Nothing personal towards the people who work there. But nobody likes to be scammed; if it's for $1,000 or for $1. A chain restaurant that serves hundreds if not thousands of orders per day, if they scam each customer $1, that adds up. Not cool Wendy's. And I see this place has a 2 star rating out of 83 reviews, so I'm sure this isn't the first time this restaurant has failed their customers. Do better Wendy's. read more

Wendy's - Using the BOGO Free deal, they still charged $1 for the 2nd item. - Fast Food Near Me - Peoria, Arizona

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It's been about 2yrs since my last review. I still frequent this Wendy's. It's a great stop on my way into work when I don't feel like making food, or if I'm looking for a quick meal on my day off. The staff here has always been kind to me and I would say about 95% of the time my order is accurate hot and fresh. read more

Kids love the chicken nuggets, fries, natural lemonade or a frosty with a strawberry swirl.

I went thru the drive thru around 1130 and was greeted with excellent customer service from Layton and his coworkers. I highly recommend this location. The food was extremely fresh. I will definitely be back. read more

Wendy's - Spicy and homestyle chicken sandwich - Fast Food Near Me - Peoria, Arizona

Ordered 3 bacon cheeseburger combos in the drive thru. Live 1/2 mile away. Came home & Burgers were ice cold & looked like they had been sitting around for a long while. In n Out opened across the parking lot from this Wendy's, next time will choose differently. Do better Wendy's read more

Just ordered delivery and paid for 4 honey butter chicken biscuits. Paid extra for extra honey butter. Got next to NONE. I'll not be ordering from this location again. What a joke. read more

The manager at this location (Tracie) is useless. .Treats employees like crap..Instead of teaching them, She be-littles them and make them feel stupid..These are 16-17 yr old kids wanting to work and she makes them feel useless.. There's a reason there's such a hight turnover rate at this location.. It starts with management.. read more

Don't bother going into the location to apply. Sign out front says their hiring, when you talk to the manager... she says their not hiring. Already a RED FLAG for disorganization within management. read more

Stopped by here tonight, as my kids wanted a Salted Carmel Frostys. Every time we come we are always greeted with a smile and get a quick turnaround on our orders. With so many "fast food" locations to choose from around here, we usually think of Wendy's first. read more

I would like to say since this location opened, we have dined in and used the drive thru. Tonight, we went through the drive thru. I was told to pay at the first window. A young man ran in the room, ran my card and thanked me. At the second window, I was given my food. The peepsqueak at the window told me I didn't pay. I informed him I did. At his request I showed him on the phone the transaction went through. It showed Wendy's, date and time I was there. The young man was all, but rude and all, but called me a liar. He finally said you're clear, it showed paid. No apology or thank you. I will now drive by this Wendy's to another. It's worth the extra miles not give this one a dime. Good luck to those that do business here. read more

Great service and great food. Very friendly. Renes and Bobby both were very friendly, they always recognize us by name. Strongly recommend this Wendy's. read more

Somebody here has no patience and gets mad very easily. Somebody asked for a spoon, and this man through it at them and he will ask for a name for the order and will probably just give some random name. I would read it five stars but this man kind of ruined the experience for me read more

Wendy's - This is the man - Fast Food Near Me - Peoria, Arizona

It's amazing that they will have three people in the drive thru window serving drinks or mostly talking instead of working .... AND they constantly screw up your order. Tonight's example was she somehow forgot in 20 feet from the order board to the window to include my large mango lemonade and a small frosty. The food ain't that great - at least get the drinks handled. read more

I understand it's a Saturday night. But at least train your staff to acknowledge your customers standing at the register waiting to place an order. I swear this place is declining in customer service each day. read more

Drive thru around 1230 today, the lady taking my order was very patient with my inability to decide what I wanted to order, landed on the baconater with extra crispy fries, and a iced tea, which I then changed to Fanta orange. Food came out, hot crispy and very tasty. The customer service was outstanding, and they should all be commended for their efforts. Far too often fast food, restaurants in their employees are ridiculed and degraded, because people are in far too much of a hurry and have little patience for people that work in this industry, thank you for a good experience I shall return read more

Fresh fries and came here late. Came here because we had a flat tire and the food was fresh and the workers were very nice. Would recommend.

The best employee award should go to: Layton He was professional, very courteous, best at his job, helping others getting orders ...extremely quick and very efficient... anyone would be happy to have him work for their company..... love seeing this behavior in young adults! read more

Food was luke warm. Resturant was dirty with garbage overflowing and fly infestation. Attitude of cashier was great but manager was very poor. read more

hate it there so much. it awful. 1 to loud when kids are there 2 the food is cold and gross 3 the mangers are rude except for two cedric and cat are the best 4 the employees are not great except for layton that's all i have to say read more

Ordered the new Pumpkin frosty along with the regular chocolate. Got my order wrong and they were liquify and gross. Not remotely close to ice cream. More like whipped weird air with flavoring. read more

If there's an older lady taking your order you may want to tell her what it is 2 or 3 times. Waited around the corner for 15 minutes for 3/5 of my items to be wrong. Good thing you can't screw up a medium fry and Dr Pepper read more

Haven't been to this Wendy's in a long time the people were nice the food was terrible. No clue how you justify a $10 classic single meal when the food didn't taste fresh at all. The people were nice. Wondering how my food was cooked in 20 seconds. read more

What is happening to Wendy's? The new fries were so amazing the first few months they were open. Now, super soggy. burnt and 1/4 full container!! Charged .50 cents for tsp on onions on chili. Horrible quality. Get new management and turn this place around. Poor kids are so disappointed in the food here. read more

Well went here, obviously upon research, it was just before closing. Realizing now, they do not throw away 'previously' cooked food. Instead, they put it in the refrigerator for the next day. How do I know? Because the two hamburgers and fries and chicken nuggets we got were cold. Not sitting out cold, but straight from the fridge cold! We didn't understand why they didn't have frosties available. Well before actually closing, they start cleaning and putting stuff away. So, we will definitely think twice before heading to this location ever again! We ended up throwing the burgers and nuggets out after just a few bites. Didn't want to get sick. read more

This is a good Wendy's Great customer service, although I just go through drive through the staff is always friendly and I just love Wendy's burgers and Frys. It's nice to see one take pride in making sure they are fresh. read more

Very backed up and waited 30 min in line and the food was dry. I've came 3 times now and it is the same read more

I ordered the baconator and not much bacon. Fries were cold and a lot were brown. Not happy for the price you pay. I would have done the Survey but they didn't give me a receipt. read more

Wendy's - a cheeseburger and french fries - Fast Food Near Me - Peoria, Arizona

The last time we were here we used mobile points for a frosty. Drove to pick up and were told that they ran out of Frosty's and were unable to give us a refund. Today we stopped in, mobile app purchase only to be told the soda machines were inoperable. Avoid this location at all cost! It's not managed very well. read more

Food was perfect compared to many other Wendy's, just way too much ice in my drink but we can let that slide

Never really have any problems with Wendy's. Food is always fresh and hot. People are always nice. BUT I don't know why they are so down on giving out the Chili oil packet. I usually get a taco salad (has chili) and either another large chili or a baked potato and chili. And we will get ZERO to 2 packs if we don't ask. I could use 10-12 one the above 3 item combo. Why can't you have 3-4 per item? Are they that expensive? Maybe at least ask if we want chili sauce. I doubt those little delicious chili flavor pack with make or break Wendy's. I've even look online to see if I can buy them in bulk somewhere. People actually sell them on EBay. SMDH ‍ read more

screwed up my order and wasted my time. Didn't even offer any service recovery to make up for their mistake.

Every time I come here they always have great big smiles & greet with such happiness! The whole crew this morning made the day a lot better with such sweet smiles & pure kindness. Came here to grab some breakfast for my son, they offered to give him a free little book. It was a small gesture but it sure did make the biggest difference for my son, (and myself lol, kept him busy) he was so happy to have this little book! Plus the food was fresh & hot. read more

Wendy's - Fast Food Near Me - Peoria, Arizona

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Forgot the blt I ordered so my emo friend stole my nuggets because we was so hungry and sad

The food is always good, seems fresh, however it's always wrong. 3stars for fresh no stars for completely wrong burger. We ordered a Dave's double, no ketchup, extra lettuce and received this? I don't even know what this bacon thing is?! They really struggle with the concept of taking away and adding items... read more

Wendy's - I ordered a Dave's Double, no ketchup, extra lettuce ‍ - Fast Food Near Me - Peoria, Arizona

That cute little redhead with pig tails has remodeled the ol' homestead and it looks terrific. I would think even Daddy Dave Thomas would agree, Wendy's has grown up and this Nuevo location in the Home Depot parking lot just off of Lake Pleasant Parkway is a great little joint. I'm always interested in what fast food places are doing to drive sales to the next level. Taco Bell is the reigning champ in this area but Wendy's new 4 for $4 is a fantastic value. Choose your "main course" (double stack, jr. bacon cheese, etc. and then they add a four piece chicken nugget, drink, and small fries. Perfect size lunch! Although for my tastes, I'm not a big fan of Wendy's fries, would prefer Mickey D's or Freddy's Steakburger (shoestring fries that are the bomb). But I digress. Food here is close to the same as every other location and in my book, it's more than passable for a quick Saturday afternoon lunch with the Princess. This is a brand-spanking new location and they really outdid themselves. Self-ordering kiosks, upper end soda machine with 30 flavors, quick service. The seating is somewhat limited like they are expecting lots of drive through traffic and not as many inside orders. I enjoyed the long, community table (kind of like some Chipotles). Overall, nice job Ginger, er, Wendy. read more

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This place is literally ran by teenagers. lazy rude manager. My fries are always cold, bland, and dried out. Came in one night and a kid was running around in the back with a to go bag over his head. Another employee was standing on the customer side of the counter eating a burger, in uniform. I saw TWO young ladies working. One cooking and one at the window. The rest of them I could hear laughing and carrying on somewhere out of sight, while these ladies were working hard. Finally a heavier girl, who I believe was a manager bc she had on a different color shirt, walked up to the counter like she hated her life... "what would you like?" No smile, no greeting.. crazy how there is such a lack of genuine customer service. Another time I came through the drive through and had a pretty big order.. over $70 (which is crazy as is) and a much older guy handed me my bag and I simply asked if that was it and he totally snapped at me "WHAT?!?! YEAH!!!" I'd be pissed of I owned this franchise. Whoever does, you need a to secretly spend some time watching the way this place works! read more

Long time fan of Wendy's . But our experience yesterday wasn't one that made me want to return. It was National Cheeseburger Day and the Kiosks were down, the Wendy's app was overwhelmed, and the staff wasn't handling it in a curious manner. Close to yelling at my wife. When we received our order and opened it at the table, it was barely warm. Due to our experience while ordering we did not go back up to complain at the store. Hope they can turn service around, but based on a current rating seems it may be awhile. read more

Went recently and did a mobile order. I ordered the spicy wrap which was still available in the mobile order app but apparently discontinued at this store. Asked them to remove it from order, they wouldnt ("we cant change mobile orders..." mmmk but u charged me?) but did offer me an alternative item. That was nice. I wish Wendys would get their act together and stop this variation by store BS. Its inconsistent and unfortunate. Fries you could tell are not fresh. I have complained about this store in the past and their GM blamed the kids working there which I actually think is unfair. The buck stops with the GM. The "kids" will only do what they are told &\or are allowed to get away with, ie schedule a SUPERVISOR and PAY THEM to ensure things are done properly. The staff were not wearing masks during the pandemic like they are at Chick-Fil-A which has a much more robust operation. Think I know where I'm going to spend my $11 next time. Simple as that. read more