customer service was 1/10 didn't have the frosty we wanted 4/10 (i get it but cmon) must've been a hard night for them read more

The worst coffee I've ever tasted, if you can even call it that. It was pure white and tastes like shit. And of course the day I decided to order two. I'm vegetarian and ordered two cheese fries. Both came with bacon! I accidentally chewed some and almost vomited! I ordered this in hopes of cheering me up and it made me far more miserable. read more

This is a Wendy's and it's honestly been fine every time I've visited! The service is fast and the food is good. The fries I got tonight were hot and fresh. I don't know why people are expecting the best food on the planet from a fast food corporation. It gets the job done. read more

First off, the place is unsanitary, tables were un kept, floors not swept, and the counters were dirty. One of the workers had their shirt up and hang under their shirts handling food. Also customer service was poor, they all joked and laughed at my mom's name like they haven't heard of any other culture than white. read more

I'm leaving one stat because I have to. I have never been to a a place that had more rude of a staff. They didn't even greet us just said, what do you want. Stood at the counter for 7 minutes while staff looked at us. Ended up ordering at the kiosk. We stayed at the hotel right next door so we went twice and this happened both times. Absolutely abysmal. read more

Multiple times they have gotten my order wrong. Another issue is how they always don't have access to the register. The food is nothing extraordinary. Also the attitudes from the workers could be improved.. they act like they are the owners. read more

I rarely write reviews, but my recent visit to this Wendy's was so disappointing that I feel like people should be warned. From the moment I walked in, the staff seemed more interested in chatting with each other than helping customers. I stood at the counter for several minutes before anyone even acknowledged me, despite three employees clearly seeing me standing there. read more

This location has its ups and downs. However, my order is always correct. The employees seems to have fun working there. Food is always made properly. Bathrooms are sometimes kinda gross. read more

I just tired to get my chili at 1 am and they didn't let me. I yanked on the door and they locked it and tuned the lights off. I just said "I just want chili maybe a potato" you know who wouldn't do that..... Mr cornel sanders. #nochiliforme. #tripple dipper #fakegoldielocks read more

Bad bad bad...and dirty!!dirty restraunt tables floor bathrooms and windows..I didn't wanna even eat...

Hmmm...so much hate going on for this poor little Wendy's. I was driving through Larryville on the way back from work and decided to see if this location was still around and low and behold there it sat. Well, they said that you could only order from the kiosk. I was a bit worried about that if I would be able to enter options that I wanted with my meal from the machine, but they were all there. I successfully ordered all of my stuff. I had a large baconator meal with coffee. There was no actual milk that you could order for on the screen, but I just enquired about that when I went up to get my meal. They seemed to attend to my needs well. Heck, I really have no room to complain. You know what to expect with a Wendy's and they delivered a well cooked meal. I think that when in a pinch they will do for me. read more

If I could give a zero I would the food is horrible I caught on of the works smoking a vape around me food and it always smells like weed in the bathrooms also I found hair In my food as well read more

When you are in a jam or say for instance you skipped lunch at work, this will do. I can't really say anything new or astounding about the food because it is basically par for the course when it comes to Wendy's. What I can say is that this location looks out of place in this ever changing section of the city. Sitting on a corner of the busy intersection of Penn and 40th makes for a hard task of visiting during daylight and evening hours. However late night is pretty easy going. Especially if you don't mind getting your food at the drive thru and eating at home. I know there is probably minimal staffing at night. Even if this is the case, they were speeding at delivering service. It looked like they were rather busy when I stopped the one night. One thing that could change is how they process cards when using the drive thru. Get a reader for the register at the drive thru so that the worker doesn't have to go back and forth to the main counter. That was the only slow down here. read more

I waited in line for 20 min only to be told that they took their last order with the car ahead of me , mind you I arrived at the same time, also the store doesn't close till 12 am so they literally took their last order 4 hours before close , this place is very trashy and unprofessional and I'll never go back , also most the emplo have an attitude whenever I came , if you don't like your job then please go somewhere else smh if I could give a begs I've star I would! read more

It's clear that the customer is not the top priority at this Wendy's. While I was initially acknowledged at the drive-through by a team member, there was radio silence for 5 minutes. I ended up driving away without placing an order. read more

This location is disgusting. Entire restaurant was dirty; every table floor, condiment area. No humans to order from on stations. Can only imagine what the food area looked like. Others came in and left after trying to order. There were several works but none to clean or interact. What an embarrassment. read more

Showed up for breakfast one day after seeing advertisements for it out front for weeks. When we went to order they responded that they didn't serve breakfast and that they weren't open. It was 11am on a Saturday. Overall, it was a very confusing experience. read more

this location is next to my hotel i am at for work. i walked over & was apologized to that the lobby is closed but i could order online, it's 2022, that's fine ! i talked to 2 of the employees while i waited because they were outside as well. they were apologizing that they're under staffed and trying their best with the staff they have. we talked about how my hotel used to be the ones school and they were all over all very nice and doing as best and as quickly as possible. read more

Had never been to this Wendy's, but drove up and saw people inside, studying and waiting for food. Went to both sets of doors and they were both locked. People inside just avoided eye contact. I called the restaurant while waiting in a never-moving drive thru because I was confused about the doors being locked with people inside. The lady answered and said that they were having a shift-change, and the dining room and drive thru were closed. Said only the drive thru would open once the shift change was over. I've worked in food service before and never have we ever had to close during a shift change. Seems like an excuse to me. Took my business elsewhere read more

I swear people don't work here, like some days they just decide they're wrapping up shop at 7pm and go home. The funny part is that people will wait in the drive through line (multiple cars) and sit at the intercom waiting for an employee to return, but they never do. The bigger issue is that you can't even go inside the restaurant, they lock the doors so you can't call them out for not working! But food is average, it's a wendys. I've waited in the hopeless drive through a few times and actually made an order, they haven't put bacon on my burger since 2017 despite ordering a baconator. I would return with a complaint but it's never worth it to wait in th at line again, not like I can walk through the door either. Yelp won't let me do 0 stars so 1 star is the worst I can read more

Their frosties absolutely BUST and the customer service was top mf tier. Wendy herself came out to my car and polished the windshield and tires. I gave her sunscreen as a tip and before pulling away the whole staff blew me a kiss. I love Wendy's but only this location specifically thank you for changing my life and making my day. read more

Wanted to get a frosty at 7pm on a Saturday. They were closed inside - drive-thru only. So if you don't own a car you can't eat here I guess. read more

Now requiring you order via mobile and no drive through option. Learned this when I pulled up to drive through at 9pm. So, I downloaded the app (doesn't work particularly well) and ordered a meal. I pulled around to the window and the guy asked me my name. I told him and he goes you have to say your name at the drive through mic (keep in mind, I am at the window and the drive through mic speaks literally to the man I gave my name to and there is a big sign plastered over the mic that says mobile orders only, reasonably leading any half wit to believe they should pull up to the window to give their name for mobile orders). Confused, I was like well there's no one behind me and I'm telling you the name of the oder now. He then responded it didn't matter and I would need to go through the drive through again. So I backed up 25 feet and through the drive through Mike he goes "Name?". I honestly thought I was on candid camera. I'm like yo dude, we just talked, two seconds ago, but it was at the window, remember? Anyways, I gave him my name and pulled up to the window , again about 25 feet away. Pulling up to the window AGAIN he goes "Hi Sir, name?" At this point I'm CONVINCED he's punking me. So I give him my name again. He goes "you order thru mobile?" I wanted to be like YO this is the THIRD TIME we are having this conversation within 2 minutes. Instead I answered "yup" got my steadily declining in substance and quality spicy chicken sandwich, cold fried, and overrated nuggets and drove off. Yikes. This is why when I'm in a pinch and need fast food, I choose McDonald's. Obviously this is a ploy to exploit the pandemic and allow Wendy's to not pay one more drive through cashier. Absolutely no safety issues exist with someone being at the drive thru mic. It just allows them to overwhelm one worker at one window. Shameful. read more

Pulled up at 8:40 and they told us they were closed even though there was a whole line of cars in front of us that got served, really lame, I just wanted a frosty read more

Crystal was very rude. Have hella attitude. They gave me attitude when I tried to change my order, assumed my order was finished and told me "get on with it" to take the rest of my order. Crystal told her employees to "get her out of the window" speaking about me. Lastly, the total was incorrect, I never got a receipt, and an employee apologized to me for the way that Crystal was acting and speaking. Very bad customer service. read more

Person who served me was very rude and condescending. Apparently everyone on earth is supposed to know exactly how they do mobile orders.

I waited 45 minutes or so in the drive through to order since I had a coupon for a free lemonade. Don't make the same mistake I did, it wasn't worth it. I was at least fortunate to get my food though, as the line of cars behind me (who had also been waiting 45 minutes) got turned away since the Wendys had just closed. Hopefully this was just a staffing issue that night, but it was very off putting. read more

Pick the next fast food! It's anything but fast ! Came inside. Been standing in line to place an order for 15 minutes. The staff could care less. They are miserable. They are messing up everyone orders Now we are off to the side. One burger is done and sitting while it's now an additional 22 minutes for the rest. Good lord ! Do your job read more

I wanted breakfast baconator for three Sundays after Mass. It's four blocks away and I always show up 10:15 - 10:20. First time, they didn't put egg on. Next two, they warned me at drive thru that they ran out of eggs. read more

Good food, dinning area consistently closed. I work around the area stopping in to get food periodically. Breakfast was open, 4:30 closed and was told the dine in might be open after 5. Horrible read more

I don't think I've ever gone there one time and had them make my order correctly... The employees just don't care or else they are completely inept... The ONLY good thing about this location is that they stay open so late... read more

I don't often write reviews of fast food establishments or places with many locations but I felt the need to write this one. I stopped at this Wendy's simply because I was in the area and it was the only one on the way to where I was going. Upon entering this Wendy's i realized this was a slighter older location that hadn't been renovated. The bathroom was fairly disgusting and if I didn't have to drive 30 min I wouldn't have gone to begin with. I ordered my 3 items and let me just tell you I almost instantly regretted it. It was 12:30 on a Sunday at this point and when I ordered the grilled chicken Asiago sandwich she had to yell to the back to see if the grill was ready. How can your drill not be ready when it's 12:30 already? I ordered everything else and proceeded to wait for my order with 3 other individuals who had been waiting far too long for a fast food restaurant. I watched the staff working behind the counter and they were in absolutely no rush. It looked like they were just now getting things out for the day. Had they been prepared for the day maybe people wouldn't have been waiting forever. Even if you weren't prepared maybe you should chit chat a little less and get to work. When I entered the establishment one of the customers was already standing around waiting and after probably 5-7 min she told him it would be another 7min wait for whatever he ordered. Clearly because they weren't prepared. I watched the person up front have no manners with another customer. He thought she had his order ready and proceeded to the counter to get it. Instead of explaining it was someone else's she just pulled the tray away from him and said "no". She then chuckled so he thought she was messing with him and tried to take the tray again. She then finally spoke actual words and told him it wasn't his. Basic communication skills if you walk me. Needless to say I will never return to this Wendy's and I highly advise that you save yourself the hassle and go to another location. read more

I ordered 2 JBC's and they were cold, so asked if they could heat them up for second. This is what i got. There were at least 5 people working and nobody in line. #WORST WENDY'S IN PITTSBURGH You should all be fired. read more

Wendy's - Jbc (jr. Bacon Cheeseburger) i - Fast Food Near Me - Pittsburgh, Pennsylvania

Customer service is so bad I sometimes think Ashton Kutcher himself is back there and I'm getting punk'd..

This was the first BAD meal we have ever gotten from ANY Wendy's. The order was wrong, burgers were cold and dry (not even the cheese could melt). Ordered no onions (my wife's very allergic) got onions. Sprite tasted like dirty socks​ and the nuggets were hard like rocks. Won't eat there again. read more

If I could give zero stars I absolutely would. But this order was the last straw. The lack of give a fuck from this restaurant is mind blowing. I have never been anywhere like this. We order from here often and SEVERAL occasions they have messed up my order never something small either. Unless you want to waste money on food that will get messed up don't go here. Do y'all not realize people are spending their money here and you missing items on their order is their money being wasted. I order here because I have a toddler and it's convenient for our situation but NEVER again will I waste money here. read more

This was our second time ordering for delivery from Grub Hub at this location. The first time we ordered, everything was fine and on time. This time two items were missing, both of which were for my son. I called the location and the rude person answering the phone said it was the fourth time today someone called about a wrong order and that I should call grub hub. I won't be ordering or visiting this location again. read more

Literally each time my girlfriend and I order from here the order is wrong. One night they straight up cancelled my order for no reason

Drive thru open late!! The drive thru is always super efficient! I do not think I have ever been inside this particular store, but the outside is always clean. read more

Wendy's - Fresh lemonade! - Fast Food Near Me - Pittsburgh, Pennsylvania

This place is terrible. Pretty much every time that I have stopped by in complete desperation of hunger, I am even more disappointed and ripped off than I ever thought I could possibly be. Last week after forgetting half of my order (which I didn't realize until getting home (my own fault admittedly)), however, I promptly scoured the bag looking for the receipt so that I could 1) verify that my order was correct (even though I know it was given how much I paid) and 2) get the order number/phone number to call and let them know their mistake. After no avail I had to get online to find the number -- calling -- no answer. I should have expected this, they don't care about customers here. Then my wife calls the Wendy's corporate line -- in a surprisingly quick amount of time she talks to an actual human that apologizes for the mistake and says that a "case is opened" and the manager from this Lawrenceville location would be getting in contact with us. Yeah, that never happened. Screw this place. This Wendy's has made my wife and I stop going to other Wendy's -- that is sad. read more