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    12 years ago

    Horribly dirty slow service and terrible customer service, this place has gone downhill from its re-opening

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    A & K Lick-A-Chick - Two piece combo

    A & K Lick-A-Chick

    3.8(19 reviews)
    14.1 km
    $$

    A typical road side order and go establishment. The store…read moreis small with lots of parking. The doors are next to impossible to open to get in or out. The staff is super friendly. They ask lots of questions and helpful in every way. The store is really small and cramped when it gets busy. If eating in you'll have a lot of takeout order people standing around hovering over you. The food is just okay. Nothing great and not horrible. They use a good size and piece of fish and it was good just a little over cooked. The chicken has a lot of breading and is severely over cooked on many pieces. Any piece that wasn't overcooked tasted great. The breading has good flavor. The fries need SALT; add salt before eating. They are dry and tasteless. Not sure I'd waste my time stopping again, but I can see why regulars visit. There aren't many options I. The area.

    I'm not up Sydney way much, so when my wife and I were returning from Newfoundland, it was the…read moreperfect opportunity to try this area institution. The takeout crowd was steady, even well into the evening on a Sunday, but after a short wait we had our food and popped over to one of the picnic tables that line their expansive parking lot. I snagged a two-piece combo, and opted for a side of gravy instead of a side dish. The chicken was hot out of the fryer, tender and moist. The skin - arguably the best part of fried chicken - was nicely seasoned, and tasted similar to KFC in flavour and style. The crispness of Korean fried chicken is king in my opinion, but this old school style certainly has its place. I am glad that we had it on location, as time and steaming in its own heat would not do it any favours. I always enjoy the concept of crinkle cut fries, but the execution is often a mixed bag. Lick-a-Chick's were somewhere in the middle - not soggy and disappointing, but not crispy enough to be particularly memorable either. Just a decent, average fry that made for a good gravy-delivery-system. Long standing institutions like Lick-a-Chick are still here for a reason, providing tasty treats at reasonable prices, and becoming a part of the community that they serve.

    Photos
    A & K Lick-A-Chick - Inside with washrooms

    Inside with washrooms

    A & K Lick-A-Chick - Fish dinner.

    Fish dinner.

    A & K Lick-A-Chick - Inside front counter - cooler case

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    Inside front counter - cooler case

    A&W

    A&W

    3.0(3 reviews)
    1.8 km

    I don't usually write reviews, but this experience genuinely deserves attention. On July 21st, I…read morevisited A&W with a friend and had one of the most disappointing customer service experiences I've ever encountered--especially from someone in a supervisory role. We placed an order for two meals and an extra burger on the side. Strangely, the burger was handed over within just 1-2 minutes, even before we were seated. My friend took one bite and said it didn't taste fresh. I tried mine and realized both burgers were completely cold--including the patties. Even the fries and onion rings were cold. Not lukewarm--cold. We called the supervisor, Austin, and politely let him know. Instead of handling it with basic courtesy, he became defensive and insisted everything was made fresh. Still, he took the food back... and came back with the exact same items we had just returned. He told us he could only replace the fries and onion rings because he decided the burgers were fine. I repeated that the burgers were cold and asked for a replacement. His response? "Next time you want fresh food, just tell us while ordering." I was stunned. Isn't it standard to expect warm, freshly prepared food at a restaurant? Since when do customers need to request that their meal be made fresh? He kept repeating the same lines--"We don't hold patties," "We make everything fresh"--yet somehow our entire order came out in under two minutes. When I pointed that out, he just brushed it off. At one point, he even mentioned a similar issue happened a week ago, hinting that we were trying to scam the store. That comment was humiliating, insulting, and completely uncalled for. At that point, I was so frustrated, I told him, "Forget the food--I don't want it anymore. I just want a refund. I'll go eat somewhere else." Thankfully, I did receive a refund, but even then, there was no apology. No acknowledgment of the poor food quality. No ownership of how badly the situation was handled. I spent nearly $40 and walked away feeling disrespected, unheard, and embarrassed in front of my friends. The lack of professionalism, empathy, and accountability was honestly shocking--especially coming from someone who's supposed to be a supervisor. To the management: this kind of behavior drives customers away. I sincerely hope you take this seriously. People deserve better than cold food and condescending service.

    Staff were very friendly, and the service was amazing. my food came out 4-5 minutes after I…read moreordered. It was very quiet and clean in the restaurant, and the ambiance was low and smooth. Keep it up A&W!

    Wendy's - hotdogs - Updated June 2026

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