I Came here yesterday night and it was 11:00 pm one hour before they close and I had seen the car in front of me leave and when I approached the window the worker had told me she would be with me in a second then 10 seconds later she tells me they can't take my order because their system is down and machine was broken. I had then asked if I can order through the mobile app and she has said no. I had then seen the person in the car in front of me try to open the door and the door was locked. It was very clear to me and the other person the workers stopped taking orders out of pure laziness. Need to work on customer service. read more

There was a bite out of my crispy chicken burger... and the wait took 30+ mins. Also the service was mid

Place is always super nice and helpful, had to say something since i saw the rating was so low and im about to drive 30 mins just to eat here! read more

I love that when I go they will have vitamin water of all flavors, so delicious it makes my day and switches my mood!!! read more

Wendy's - Peach Vitamin water - Fast Food Near Me - Watsonville, California

I'm absolutely 100% disappointed with this Wendy's. I ordered a bacon and cheese potato with butter, sour cream and sea salt and pepper on the side. I got a dry ass potato with chives, one sour cream, one butter and no salt and pepper. I'm from Santa Cruz so you can imagine what it was like to get home and open the bag to eat my potato and I found this disappointing excuse of a potato. All dry and they only gave me one sour cream and one butter, no cheese and no bacon. I didn't even order on the app. I actually told the girl through the microphone what I wanted on my order and unfortunately I couldn't check it before I got on the highway. I had faith that she heard me correctly. I mean after all, I ordered a bacon and cheese potato with sour cream and fake butter on the side. I have absolutely no tolerance for these stupid mistakes. Food is too expensive. I wish I could take this potato and throw it at them. I'm that pissed. 0/5 stars. read more

Wendy's - A dry ass potato I didn't order. It's not even real butter to boot. I'm just so disappointed in this restaurant and this damn potato. - Fast Food Near Me - Watsonville, California

This location stopped serving breakfast so I left, then i came back for lunch and the employees clearly don't want to work they don't greet you when you pull up to the drive thru. I love Wendy's food, it's sad to see the employees acting like the store is closing need to hire new people w better customer service skills and bring breakfast back. If you're not making money then lower prices it brings in lots of people.... The corporate can afford to lower prices it doesn't have to be much read more

Employees close down dining room and lock the door at 8pm even on busy Saturday nights. Probably in an effort to do less work cleaning up. Food looks nothing like it's supposed to be. Sloppy tiny burgers. Drinks are 90% ice 10% flavored water. Fast food employees really looking to either be replaced with robots or shut down restaurants due to terrible work ethic. Parking lot looks good well lit. Can't say anything about indoors since there's no way to see dining hall since it's always closed. read more

Stopped by this location for a quick dinner. It was clean and empty inside, but there was a bit of a line at the drive through. We got two biggie bags, both were good! The staff were friendly and quick to prepare our food. There is plenty of parking and indoor seating. read more

Wendy's - a chicken sandwich and fries on a table - Fast Food Near Me - Watsonville, California

Wendys has got awesome food. I got one of the inexpensive combos today which includes a sandwich of choice( I got the small bacon cheeseburger but had them take the bacon off. Chicken tenders, fries and a soft drink all for 6 dollars and chenge.I got ranch dressing to dip my chicken into . The place is clean and the employees are very helpful. I recomend. read more

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The cashier is always incredibly rude. When we come in with coupons, he argues with us. He stated we can only use one coupon as it states on the coupon. The coupon states one qualifying order per coupon. Not one coupon per customer. I was ordering for two people; my mother is blind and does not go inside any longer. I chose to take my business elsewhere. This isn't the first time this worker was rude. Wish I had gotten his name, as the manager needs to be aware of rude employees. read more

It was a warm sunny day yesterday so I decided to go to Wendy's for a choclate Frosty. They are very thick and so delicious, I always order a medium just the right amount. I don't think I could eat a large one. Also their French fries here are always hot and fresh. This is a major detail and important to me. Can I just say all the negative reviews on here are just a shame. People it's a fast food restaurant?! And a busy one at that! I have been going to this location for YEARS!!! It is the best I've seen in a long time. They are always super busy and the staff is always trying their hardest to get people in and out despite so many difficult people they deal with. When I get my food they always get my order right. So I don't care what others say, the staff here is doing fine. read more

Wendy's - Medium Choclate Frosty - Fast Food Near Me - Watsonville, California

Fyi ASK FOR MORE SAUCE, they only give you two either/or. But the place looks all brand new, they seemed to hire a new worker as of Aug 5th 2021. Same service too. Sometimes the indoor dining is closed assuming It's just under staff is all. But the food isn't all that great especially when they don't make it right or forget something. read more

Wendy's - Sauces come only in two? - Fast Food Near Me - Watsonville, California

I wouldn't want to give this place a star at all, literally the employee wasn't understanding what we ordered. We said it 6 times to him and he repeated it to us at the window and charged us another drink when we didn't ask for it. I also went through the drive thru and all we saw was 5 employees at the window, i went on 1/27 at 5:46 pm. As we drive off and take a sip of our drink we noticed the lid was not placed on right. Miguel was the employee that served us our order, unsatisfied with out meal. read more

Horrible found a piece of yarn inside my sandwich. So disappointed just to get three sandwiches the wait is 30 minutes.

These people take way too long to get you your orders and they leave people standing in line like dumb ass chickens. There's one person even from DoorDash left their order from two hours ago. How pathetic is this year I would not recommend coming here at all. I'll give it a zero*Y* don't come here and never there's no choice to come and any people even the read more

Second time coming were they mess up my order first they gave me a chicken sandwich with raw chicken now they gave me the wrong order plus trying to charge for sauce after just purchasing food worst Wendy's I've ever been to read more

After a long day working, my kids and I decided to go to Wendy's. I usually enjoy the food and have been going to Wendy's since watching the where's the beef lady in the commercials. Well today in the drive through I was placing my order and the young man at the window who was taking my order was very professional. My daughter ordered a lemonade that wasn't from there apparently and on the speaker was another person saying go to so and so restaurant. Then first young man was still professional and gave me the names of what they do have. Well to the other guy on the speaker, we will be going to other restaurants instead of Wendy's. If your customer service is that bad, it will be assumed you don't care of the customers food orders either. 1 customer lost. read more

Went to Wendy's hungry and tired after a long day of work only to be greeted poorly and had the glass window closed on my face while asking for sauce. Overheard the employee at the window saying they should charge me double. Super let down that this is the service being provided. Please do something about Wendy's Watsonville staff, needs new management training badly. read more

This place sucked when we were ordering the girl was not listening and talking to other people. She got our drinks wrong and all our food wrong!! read more

I had the worst customer service from a young lady with glasses. I don't know if she was a manger, but she needs some training. Won't ever go there again. read more

After driving from Sacramento all day it was time to settle my hunger. Driving up and down I see nothing but Mexican food places so I decided to come back and settle at Wendy's and got the Baconator, the fries were a mixture of soggy and old and the burger was just shit no that would explain it just shit one Star would not recommend read more

Today my wife and I were on our way home when we noticed that the window at Wendy's said "dining room opened " so we decided to grab some food since we were both hungry. When we tried to open the door the doors were locked. Why put up a sign saying there dining room is opened when it isn't! read more

Very disappointing!!! Service was awful. They were rude and uncaring. Gave me packets of crumbled crackers for our chili. I Asked for unbroken packs and he tossed them on the counter. Asked for catsup and that also tossed on the counter. No drink carriers offered with multiple drinks and this was a to-go order! Our burgers were UNDER cooked and the fries were cold! Very unhappy! Management needs to have a closer eye on these boys! read more

Employee who was preparing my burger was walking around talking to people holding the cheese that went on my burger with her bare hands.

Manager was yelling at employee while I was eating lol.. the fries were good tho and burger was okay

This location is a travesty to Dave Thomas's name. Terrible service, terrible food, and dirty. They got my order wrong and the food was under cooked. I'm glad I didn't order a soda because my co-worker did, and he ended up with food poisoning. There is no way they have cleaned that ice machine.There is no way to save this location. This is a S.O.S. to Wendy's Corp. Bulldoze this location to the ground. read more

Longest drive thru I've ever sat in. Lobby was closed, therefore I had to wait for 20 minutes in their drive through.

Paid for a large and when I got there gave me a medium and then asked why I was receiving mediums he said he would do any job he was very rude ask for the manager the manager explained and blamed it on his district manager that he didn't have any more large cups so instead of giving me something else he was trying to take my money extra money so I asked for my money back for the money that paid for the March so Wendy's is trying to rip people off be aware if you do any mobile orders read more

Always check your order before leaving. They always forget part of my order. Food is good. Employees seem unhappy.

Been going here since the 80's.This place is a shadow of it's former self.Food could be as good as ever but the management on down to the ass clowns taking orders ruined the Wendy's experience. read more

Yalls food made me throw up on my period, but it's yall´s lemonade still good and yall´s fries also but Wendy's girl, why yall made me throw up like that-_- read more

Exceptional service superfast excellent food this place is bomb. This place would make Dave Thomas proud!!!

We went here because it's been awhile that i tasted Wendy's burger. Surprisingly, they gave us a burger with a burnt patty and bacon. I asked them if they can replace a new one with a normal cook patty. They said it's normal and they don't even care of replacing a new order. Their fries were as cold as their soda. Hey wendy's watsonville staffs, people went here because we're craving for the taste of wendy's burgers. People are paying for what they're eating. Please serve your food well cooked not OVERLY COOKED and BURNT. And please, train your people on how to show proper customer service. read more

Wendy's - a hamburger with a side of fries - Fast Food Near Me - Watsonville, California

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When ever I am driving through town, I stop by here for a frosty. Nothing to rave about, but conveniently located and always clean. read more

Do not go to this Wendy's the building is very old and dirty inside and out I suspected they have a bacteria infection in there for you to do the cleanliness of the kitchen please look when you're there, last two times I went there the fries were soggy and tasted like old grease like the chicken nuggets, the burger wasn't much better... No joke I got food poisoning from this place read more

I ordered a number 1 and the burger only came wit meat patty's and pickles . It was dry . And they will get your order wrong even if you review order. Check your burgers before leaving guys! read more

Went through the drive through, no cars in front of me and placed my order, when I drive up to the window, I was not greeted or even looked at. Just took my money and walked away. When I got my food, it wasn't even what I ordered. Not coming back here. read more

Tastes like a very delicious restaurant if they are lucky in making good food. I found a toe nail in my chili one time I went. I don't know who's been clipping their nails during work time but that should be saved for break or after work. Of course I couldn't have avoided going here without finding a hair in my burger. When I found a hair in my burger I was very disgusted and didn't want to continue eating my burger. Let me tell you this hasn't happened just once but 5 times. The servers are nice people but horrible food. I want to give it a second chance but I'm not so sure. How can I trust in you all if I can't get food. But I still want to send some blessings! read more

Wow. Extremely slow service with no apology or excuse as to why. Just alot of hurry up and wait. Took us 5 minutes to order and then more huury up and wait. Then our food order number was called. Yeah...... Auh food order is wrong after 15 min. Of waiting. Went back to correct our order.........another 10 min. I think most people like my self would be ok with letting customers know, WE ARE SHORT STAFFED. Communication goes very far for a lot of people. read more

Cold food 3 times in a row!!! NASTY!!!! not good for the food temp danger zone... never going back