I've been a member since 2003, and it's really disappointing to see how much Wescom's customer service has declined over the years. Several Months ago, I came into the branch to inquire about borrowing money. After waiting for several minutes, I was simply told they couldn't help me because I didn't have an appointment. There was no effort to accommodate me or even offer alternatives beyond that. More recently, I came back to open an account with my son, expecting a better experience. Instead, I was told to just go online and do it myself. Again, no real assistance or willingness to help in person. Wescom used to go out of their way to support their members, which is why I stayed loyal for over two decades. Unfortunately, something has clearly changed and not for the better. Customer service now feels impersonal and dismissive, which is very disappointing for a long-time member. read more

The ATMs here constantly have problems. They took out the coin machine since they made a deal with Coinstar. Time to find a better credit union. read more

I've Been trying to get assistance over the phone for a loan, I called and they said they would call me back but never did. I scheduled an appointment with them in the morning and till this day I'm still waiting. I'm afraid if I call again they'd just tell me that I'll be receiving a call later which means I'll never be helped. Do these people not want to work anymore? read more

Sterile and professional, I do like the bank and they are always friendly here. They do what needs to be done and that is just fine with me.

I am not a member but have frequently come to make deposits and my most recent visits here have not been good. There is a specific teller that I've had to interact with twice and her customer service could improve. read more

We visit the branch today because we needed things done that can't be done online. We were greeted by Connie who helped us right away. However, all of the sudden her manager came over and whispered that she had been locked in with us for more than 5 minutes and telling her what to do. She then told Connie to tell us to step aside so she can help other customer behind us. We ended up having to wait around while Connie finishes up with the other customer. It made no sense. I went to talk to the manager to expressed that I was not pleased with what she had done. She started to explain that Connie should not have helped us and we should have gotten help from someone at the desk. Then decided our conversation was over and walked away. The manager made the experience we had very stressful and unpleasant. If her explanation was that we should have been helped at the desk then why didn't she direct us to get help from the other representative? It felt like she was picking on her staffs. If not for Connie I would have put a one star on this rating. read more

Great bank with great customer service! We've dealt with many of the employees here, and all of them have treated us very kind. We appreciate Wescom and will continue to use them for our car loans, everyday banking, notary services, and kids bank accounts. Thanks Wescom Credit Union!!! read more

I went here to use the ATM because they came up as surcharge free ATM for my credit union. When I went to use it I found that I'm unable to use the if ATM because it takes cards on the long end - my card is a chip with the numbers printed on the back so it isn't able to read it. It was very frustrating and I had to drive further out to find an ATM I could use read more

I have been a Wescom member for 25 years. When fraud has taken my money, they were able to help like no other bank would. Only bank I trust.

Went to my bank that was used to be Bank of the West but is now BMO. Been a good customer for over 20 years. Took in a check and new BMO acted like I had never been there before and wanted to put a one week hold on a check. I decided to compared against Wescom and it was a night and day difference. Connie helped me and it was so much better than the bank experience. Took care of my requests in a friendly way and explained things to me that made sense. Might just close out BMO and do everything with Wescom. Thanks for being friendly and professional. read more

Hi, I am a 26 year member with Wescom and I just want to take a moment to share how grateful my husband and I are for Randal. He has been incredibly helpful with all of our banking needs, and he is always friendly, professional, and easy to talk to. We truly appreciate his support and don't know what we'd do without him. read more

Randel was super friendly and relatable. He made sure I got everything I needed. He gave me a bottle of water. Worked his magic when he needed it to and got the job done. I recommend him if you want to set up an appointment! read more

The fact my so. Use to bank here is the only reason why I come here I have LBS credit union this is my second bank I HATE IT !! Customer service stinks !! Trying to reach them omg is so f up I can't stand it I want my money out now I can't use my card it's say I have no money when I have money in my account !! So bc the merchant never take the money out 4 pending transaction actions one I do not know about It's too much with this bank I'm taking my money out I seen a lady who did the same thing that was a sign for me not to bank here read more

I love this branch... led by the top notch manger Dina, they're literally the best staff top to bottom. Brenda was so helpful today and gave me all my available options and provided in-depth financial information that I'll take with me forever .. not gonna lie, I went into this morning feeling sick to my stomach & in a financial rut and Brenda made me feel a lot better. Thank you to Jason for your past help. God bless you all . read more

So a year later Wescom had a chance to redeem themselves. My atm card got hacked, 2 week later my wife's card was hacked. I reported the incidents (6) on the same day. Now it's 6 days later, still waiting for Wescom to decide if they will replace the funds that they let someone else have. It's a PITA (for me) to transfer funds within my account, mostly charged for it. (credit union) It seems that Wescom can't or won't keep people from taking money out of my account and they make it so DIFFICULT to get it returned. First reported it 5 days ago, was assured the money would be replaced immediately. Now 5 days later we are wondering: 1. When/will our money be replaced? 2. How much will it cost us out of pocket? 3. Why does Wescom make it harder for me to access my money than someone that's trying to steal it? I'm actively looking for an entity that can safeguard my money. I have 4 grandchildren visiting from out of state, ages 1 year to 6 years, still wondering if I'm able to use my card to get groceries for them, how much will WESCOM penalize me for them not safeguarding my money and how much they will charge me??? Got 2 BS calls from them today, don't know why, just bothering us I guess, but no solutions..... WESCOM IS NOT A GOOD STEWARD FOR MY MONEY! read more

I absolutely love this credit union. They are there for whatever I need and that goes a long way with me.

I typically go here once a month. During quarantine, they are taking caution and enforcing social distancing. The staff is very friendly and they do their best to provide the best service. There's plenty of parking outside, the establishment is clean, and they provide many different banking products that I utilize. They are strict on their loans but their interest rates are pretty good. I'm glad to have Wescom as my credit union. The only down side is that it's limited to SoCal only and their daily limit is low. If you're looking for a credit union, you should consider this bank. read more

We have been with Wescom since it was Telephone Employees Credit Union, recently Wescom allowed a $1300 hack on my wife's atm card, 2 weeks after they allowed a hack on mine. After 2 days of not understanding the BS they are feeding me, no money back into my account. WESCOM has drawn money out of balance plus account when it says I have $1300 in my account! Whenever I try to talk to someone, they don't understand, can't figure it out, can't transfer to someone with a brain. The only thing Wescom can do is let whoever STOLE my money keep it for as long as Wescom can let them! It's harder for me to transfer money to another account let alone log into my account!, but Wescom let's anyone who wants access to my account have it! I spent 20 minutes talking to some TSA reject and kept asking for someone who could do SOMETHING, but, he could not. WESCOM IS NOT A GOOD STEWARD OF MY MONEY!!!! read more

I wanted to thank Connie who went above and beyond the call of duty to assist me with a transaction that was both troublesome and difficult. She literally made calls and extended herself past what was required. It's this type of service that keeps clients coming back. I would give the company a 5 star review, however there were other employees that got involved and only gave attitude and the standard we can't help you with this. Connie over heard and picked up the baton and went the distance. Thank you for your exceptional and inspiring service. You are an all star !!! read more

It is refreshing to know that customer service and process improvement is valued by Wescom! After successfully re-applying for my auto loan using their "Loan by Phone" service, I was approved within 24 hours and I am now ready to complete my lease buyout transaction. While processes and tools are still cumbersome, the assistant manager at the Signal Hill branch took a genuine interest in my feedback/frustration and has committed to sharing these concerns with internal departments in an effort to improve. I appreciate the personal contact and outreach. read more

I have been a member for over 50 years. The service has declined considerably. The Signal hill branch has had a broken machine for debit cards that never gets fixed and they will tell to go to another branch (probably to find out their machines don't work either). It takes forever to get a response, I was left waiting over an hour for a rep who went to lunch without telling me anything. This place is a mess! read more

The worst ever, do not bank with these people, the worst customer service ever. Rude, mean, unprofessional. Came in to get my bank statements that they charge $5 per statement . I got my statements from Bank of America , chase, Wells Fargo, Southland credit union, Orange County credit union and have never seen this . First they said we can't get your bank statements, then they said it's gonna cost you $5 per statement. Took the couple of days and $240 . read more

Kevin and Amanda and Connie was amazing and helpful. Answered all questions and worked hard to make the experience easy.

I been with Wescom over 15 years love the service everything about the branch especially employees 10 stars if I can

Worst customer service, they told me to pick up cash on Thursday keep in mind I live about 40 mins from the bank and told me they didn't have my money. Couldn't pull out no money whatsoever. A bank without money is not a bank. Just wanted to pull out one thousand dollars lol. Had to schedule it 3 days before this is insane. read more

This bank is so amazing, wasn't having a good day. I was help by a banker by the name of Connie. She was so helpful and really put a smile back on my face. Thank you so much!!!!!!!. read more

This branch is amazing! This is exactly what I was looking for. I had to leave a review. I've been with Wescom Signal Hill for a few years now about 5. Signature member and never had any issues. I converted my whole family to join. I've never been in this lobby and felt uncomfortable or had an unfriendly teller. Even during Covid I experience has been superb! This staff really seems all on the same page if there's a line , don't feel discouraged it goes by fast. And I've been able to apply for my credit card during Covid as a walk in because they had an available time (: I am very content and am unsure why the other reviews are low read more

Khoa Diep is wonderful to work with. He made the sale/purchase of a car as smooth as possible. If you need to bank here, make sure you get to work with Khoa. He's the man! read more

5 Stars to Connie. I came in yesterday and greeted by Connie, sweet and friendly. I was glad to see this location had a large, accessible, clean, soft toilet paper, restroom, finally lol. Glad to see the nice renovations. Proud of my preferred Wescom. Thanks again Connie read more

I have been a member for over 20 years and when I first got this visa card I didn't have great credit so I accepted the credit card at 17.5% interest rate. I never really had to use the card much until some unexpected life things happened in 2014. After divorce and getting into nursing school all at the same time, I lived on all of my credit cards during nursing school. After graduation, prior to starting work as an RN, I was in two different Wescom branch offices literally crying and asking them to lower the interest rate so that I could actually make a dent in my debt. They just said "we are sorry, there is nothing we can do!!" All my other credit cards lowered my interest rate, some even froze interest rate for 6 months, one even made a deal for me to pay 50 cents on the dollar. All of these big banks. Amex, Chase, Wells Fargo, and Bank of America helped me! ALL THESE BANKS HELPED ME EXCEPT MY OWN CREDIT UNION! Yesterday I finally paid it off and cannot wait for them to open at 9am so I can walk in and have them cancel this card and my account!!!!!!!!! read more

I recently became a member and so far, it's been a great experience at this credit union. Even though they have a limited number of locations(like most other credit unions), they're very well, strategically located for me... They're in the process of renovating their Signal Hill location, should look really nice when completed read more

I've been a member since 2007 but have moved out of CA and need to close my account. After many calls and even writing a letter.. they make you stay on the calls for hours waiting.. waiting ... to close the account. read more

Even though I only go to this branch location when I'm in the area for work, they never cease to impress me! Being the first and only bank I belong to I might be a tad bit biased but I really like this credit union. The tellers who work here are always extremely professional, friendly and helpful. Really nice people who seem to enjoy their job because they actually smile! :) Getting in and out of the parking lot can be a little difficult depending on the time of day but you'll survive. Just watch out for those drive through ATM people and "Do not enter" sign since it's one way traffic only. read more

I've had Wescom for over 10 years, I even kept my checking account as my primary account while living abroad for 5 of those years. They've always been responsive, their App easily competes with apps I've seen much larger banks have (Wells Fargo, BofA, etc.). I've never had an issue with ATM fees abroad or with my card being locked. I've lived in the Bay Area for a few years now and I've kept my Wescom account, even though there are no branches here, because they've made it so easy for me to manage my account without ever having to visit a physical location. I'd give them 6 stars if I could. I would recommend this credit union to anyone! read more

If you are going to use Wescom CU in a mortgage purchase transaction, please reconsider. They have lead the sale purchase of my home into a terrible, irresponsible direction, because they have zero urgency and contractual compression. read more

I'm switching banks. We have been at member for over 20 years. We have money pending in the bank and they charge us $30 fees constantly . I'm done!! read more

This branch never fails to disappoint. Not only are the staff apathetic and disconnected, but they've given me erroneous info on more than one occasion. Yesterday I went in to see if a bank administrator could witness me fill out an I-9. The hasty woman at the desk at the entrance barely looked at my papers, or at me for that matter, and told me they could supply a notary, and said all of that while walking away from me. I truly believe that the customer service can only be as high of a level as the branch feels. One glance at this branch and you will see it has not been paid any physical attention for quite some time. I love you Wescom but I will go out of my way to not have to interact with this branch or its staff. read more

One of the best credit unions I've ever belong to customer service is outstanding and the building is very clean

This was my first visit to Wescom. I walked in to open an account this morning and was helped by Dee and Marilyn. Both were SUPER sweet and helpful. They explained everything in detail to me and I truly felt great being there. I was expecting to spend hours there to open an account but they had me in and out in 30 minutes. Great branch, great people and great vibe going on over there. read more

Been with these guys since I was 17 honestly love them I have recommended them countless times I have two car loans with them. They are great my only con is there isnt alot of branches which is very inconvenient you can use different atm though as long as its a credit union you dont get any fees to pull money out. read more

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