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    West 100 Cleaners

    4.5 (2 reviews)

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    11 years ago

    Helpful 16
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    Love this 18
    Oh no 0

    15 years ago

    Helpful 1
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    PLEATS Cleaners - Friendly service!

    PLEATS Cleaners

    (25 reviews)

    $$$

    Last week I unexpectedly met the delivery driver as I was leaving and he was arriving…read more What a super Polite and Professional person. Up to this point I have only interacted via technology with Pleats. They make everything so easy. Place the bag outside twice a week get perfectly cleaned and pressed clothes back. It was nice to see the people are first rate too.

    Terrible terrible customer service. My husband dropped off his suit to be dry cleaned for a…read morewedding. He specifically chose Pleats because their website says they are open on Saturdays from 10am - 2pm, and he knew he would need to pick up the suit the same day as the wedding (on a Saturday) because we had been out of town. Their website AND Google listing said they were open on Saturdays. Lo and behold, he gets there Saturday morning at 10am sharp, and they are closed. Multiple other people arrived to drop off clothes because they were also under the impression that they were open. My husband ended up having to go to three suit stores to try to find a similar suit (he was a groomsman) and spent $350 on a new suit. The suit did not match perfectly and he looks out of place in the wedding photos. He also missed the groomsmen lunch. It was an extremely stressful morning to say the least. I also looked at the reviews, and the owner was aware that the site is incorrect and didn't bother to change it! It has been a month since this occurred, and the hours are still not updated. We contacted the store, and they said that the hours are correct on desktop, but not on mobile devices. I would say that the majority of people looking into the hours for a store are probably doing so on their phone. We requested a reimbursement for the suit and they declined. Horrible, horrible service, especially considering they knew their hours were misrepresented before this even happened to us and they had an opportunity to correct them. Will never, ever go here again.

    Olive Cleaners

    Olive Cleaners

    (65 reviews)

    $$

    I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

    I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

    Greentree Cleaners

    Greentree Cleaners

    (2 reviews)

    This business will be moving to 10028 Manchester Rd, #217, at the corner of Sappington, because…read morethe building they have been in will soon be torn down. Their new location will not be as convenient for me but I will keep going to them and here is why: Once, about 10 years ago, I went to this place with my son's favorite teddy bear, which he had soiled as part of a "toileting accident". I was hoping they could dry clean it so the fur would still feel soft after it was cleaned. The lady working then told me that sometimes the dry cleaning chemicals destroy the eyes of stuffed animals and recommended I try washing it in one of the oversized washing machines at the laundry mat instead. I did that, and the fur came out kind of stiff but it was clean and still had its eyes intact. She didn't have to be so helpful to me with my problem and I really appreciate how she was conscientious enough to be so honest and not take my money for something she thought not might have a good outcome. Since that incident I have t all my dry cleaning to this place and feel good about giving my money to real people who care about their business and care about doing the right thing instead of some big chain which.... Who knows where the money they get goes?

    They did a great job for me and got it done next day. Very friendly staff and they accept credit…read morecard. A bit more pricey than some other places, but I'd gladly pay a bit more for quality care and good service, which can be severely lacking at many of the big chain dry cleaners (i.e., American Cleaners).

    West 100 Cleaners - laundryservices - Updated June 2026

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