Walked into PetSmart expecting basic help for a child who had just gotten a turtle. What we got…read moreinstead was a clear display of indifference, laziness, and zero accountability. We approached an employee (dark hair, very pale complexion) for assistance, and she outright refused to help. Not "I'm busy," not "let me get someone else"--just attitude and dismissal. In a store built around animal care, that level of apathy is unacceptable. If employees can't be bothered to guide a child on how to care for a living animal, then what exactly is the standard here? The checkout experience was worse. The cashier was leaning against the wall, engaged in a casual conversation with another employee, completely disengaged from customers. No greeting, no eye contact, no professionalism--just the feeling that we were interrupting them by being there. This wasn't a one-off bad moment. This felt like a culture of low standards, where employees are comfortable doing the bare minimum because no one is holding them accountable. That reflects directly on management. What should have been a positive experience for a child turned into frustration and disappointment. If you're looking for knowledgeable staff, basic courtesy, or anyone who actually cares about animals or customers, avoid this location. I will not be returning.

I've been bringing my dog here for years and I'm so happy with the hospital and the groomers. I've…read morenot had one bad experience. The staff is always so friendly and the groomers are always willing to make some accommodations for my dog since he is very allergic and sensitive in his ears. I also get RX food for him here as well and never had an issue not being able to get it. 10/01 my favorite grooming and the prices are also very fair.

I have gone into here a couple times and always have in stock what I need and the employees are so…read morehelpful! One employee was amazing and provided me with some samples for my very picky puppy!

I'm really disappointed with my experience at the Pet Supplies Grooming Salon…read more I brought my dog, Chloe, in for her first grooming appointment on Saturday, January 3. As soon as I walked in, their computer system was down and the overall vibe wasn't welcoming. I tried to explain that this was Chloe's first appointment and that I had her rabies certificate, but I felt dismissed. A manager (or someone in charge) took me back to an office, and I had to re-show the rabies paperwork again. They also couldn't give me a clear timeframe for how long the grooming would take, yet Chloe was ready within about two hours--so the uncertainty felt unnecessary and unorganized. When I came back to pick Chloe up, I was told I had to pay before I could take her, which already made me uneasy. Then, during checkout, they triple-charged me for the grooming appointment. I caught it and pointed it out immediately, and they said they needed help because their barcode/computer system "wasn't the best." That's not something a customer should have to worry about. The worst part: after bringing Chloe home, I noticed she had a gash between her nose and another wound in her ear. No one mentioned any injury to me at pickup. The wounds were significant enough that I had to treat them right away to prevent infection. If an injury happens, owners deserve to be told--immediately and clearly. I also contacted Pet Supplies through their customer portal afterward and never heard back, which is why I'm posting this review now. Between the cold attitude, disorganization, billing error, and the fact that my dog left with untreated/unreported injuries, I won't be returning--and I would not recommend bringing your pets here.

i def get positive vibes here. love that they carry fromm! and the folks are very friendly and…read morehelpful.

This place is absolutely fabulous. I can't believe I waited six months to get here. I have a…read morethree-year-old standard poodle that weighs over 90 pounds. We have been moving heaven and earth to try to find a harness that properly fits him. We called the shop and spoke with the owner. We described the problem and he said he thought he had one that would fit him. We went down to the shop and the owner patiently went through the options with us until we found one that fit. It was made in America and uses astronaut suit fabric so it stays cool in the summer. The shop is full of delightful options, including top end dog food, fish based treats, honey bully sticks and even has shoes that will cool your dog in the summertime. We are definitely coming back to this gem of a local establishment. And if you're in the area with your canine, I highly recommend you check it out. Five paw review!

This is my dog's favorite store, the clothes and accessories are for small to big pets. Always…read morefinding new items rotating in, new styles for different seasons! So fun!

The cutest dog clothing and accessories! Many designs hand made in Tucson. Clothes, dog shoes and…read morehats for everyday and special occasions.

This is a really great business. I prefer this dog washing station over others in the area- waaay…read moremore conducive of a set up for a very unsure, skiddish dog like mine. My girl is deathly afraid of baths. She will literally disassociate and shake with fear, then all 60 lbs of her will try to escape the tub. Even if it means breaking her neck doing so. It's usually a two person job, but I had gone solo today and really needed help. The two guys working were incredibly kind, easygoing, and so helpful. I was embarrassed to ask for so much assistance getting her in and out of the tub but they provided excellent customer service- did not make me feel like I was asking too much ever. Also, the vibe of the place is GREAT. My girl was able to settle into her bath pretty quickly actually. You know it's a calming place when you overhear other customers coming in saying "I've never been here so sorry if my dog barks a lot" and there are no doggo barks or whines. There's music playing in the back at a good volume; no one is vacuuming or creating extra loud noises; the booths are in sections. I will definitely be back!

First time bringing our 60 lb dog here. It was so convenient! The employee explained the process…read moreand off we went. It took about 25/30 min to bathe and fully dry. She smelt and felt so so good several weeks after. Highly recommend!

I got my 8 week old labradoodle from Animal Kingdom and I am so happy!! The employee who helped…read moreme-- Cassandra, was the absolute best! I am a first time puppy owner and Cassandra helped me pick out everything I needed before I brought him home. She sent me pictures and videos of him while I prepared my apartment for his arrival. She kept in contact after I brought him home, answering a million and one questions. One month after bringing him home, I have a happy, healthy, well behaved fur baby named Charlie. He is smart and playful, and has slept through the night since the day I got him. Beware giardia in new puppies when brought home from this store. I had to take him to the animal hospital a few days after I got him for diarrhea. My friend who also got her puppy from Animal Kingdom said the same thing happened to her. Overall, I had a great experience at Animal Kingdom! Everyone was super friendly and helpful.

Since the time I walked in the door my family and I were greeted. We already knew what baby we were…read morelooking for. I had recently lost my soul baby of 14 years so my heart was in pieces. I wanted a baby but was so unsure. Andrew and his staff understood my pain and gave me time to sit with my new baby. They answered all my questions and concerns, even though I was somewhat a mess still at this point they were so understanding of my tears. I can say they made me feel like family. I strongly believe that with a great leadership that Andrew shows, this why his store and staff are all so amazing, just watching the way they interact with not only puppies but there customers as well is a BIG reason why I would recommend this exact store to anyone looking for a soul baby. I have to add while in the store there was a regular in there that was just a young kid, the way they treated him is a big reason of why I would go back, this kid was part of them you would have known no different the respect they showed him and he showed them melted my heart and the story behind him being there touched my soul, I am a mother of a special needs child and it was so great to see the love they all showed for this kid, I could see the love in his heart. Andrew you and all your staff are not just a 10 but a 10+ keep up the Great work. You all encouraged me to love again.

My dog Ruby visited the grooming salon today; Michelle was great, did a fantastic job! Ruby's nails…read moregot a top grade pedicure at no extra charge!

Been going to this Petco for eight years because location is convenient, but nothing else about…read morethem seems convenient or positive anymore; Horrible Vetco vaccination process and as others have said, I left because of the chaos. Half of the time the products I need aren't available and are higher priced. Very mixed results with grooming and dog always super stressed after his visit. Mixed results with staff interaction too, they sometimes seem disinterested, and I have had to wait quite a while for service.