I have been to west Coast Auto Body several times in the past 25 years for repairs through Mercury Insurance. They have always been thorough and done an excellent job. I drive quite a bit. In the last 20 years or so I've had 5 cars that I drove over 200k miles. Driving that much you come across some bad drivers. Fortunately the crew here has always gotten me back on the road quickly with high quality repairs. They won't let you down. read more

First of all, the staff were so friendly and amazing! Mike was great and went above and beyond, adding a few special touches to my vehicle. They even made sure my car was freshly washed before I picked it up. Excellent service all around -- highly recommend! read more

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Great service. They really take care of your vehicle. And the employees are very helpful and friendly.

10/10 experience, took my car in for repairs after a collision and they were more then accommodating with a quick turn around for the work needed to be done. Would recommend to anyone needing service on their vehicles, no matter the job. read more

My family and I have taken all our cars to Frank & Mike for well over a decade now. Every time it is the quickest work compared to other horror stories I hear by others at other shops. I try my hardest to always recommend them! The one star reviews have to be first time customers(who unfortunately are probably very picky, understandable) but Frank & Mike have always done quality work, fast service and best bang for your buck! They make sure to fight for you and get you the best part under the scope of your insurance company. I recommend them to everyone! Give them a try! You won't regret it! read more

I had work done on my 2021 Toyota Corolla Hatch back a few months ago on the exterior near the front of my car and the service was speedy quick and simple to get done, got a time frame quick of when it would be done and it was done same day. Thank you to the staff there that took care of me, I recommend this place if you need help with your car because the staff was super professional and caring ! read more

The owner replied that there is no guarantee on vandalism. I don't know where that comment came from, considering there was no vandalism involved nor did that word ever come up. This was just plain refusal to honor his guarantee on the paint job read more

Everyone was nice and they explained the repair process well. I was also happy they dealt with car rental place as well.

My insurance recommended a few shops including West Coast Auto Body and I'm so glad I chose this shop to get my bumper replaced! Frank explained the process very clearly to me and they handled the paperwork with the insurance too. I dropped my car off Monday morning and picked it up late Thursday near closing. Throughout the repair time, I received calls and emails with updates about the repair. When I picked up my car, they even cleaned the lights and body of my car (my car was really dirty). Outstanding service all around. Frank is super nice, professional, and I would absolutely recommend this place to others. Go tortoises! read more

Just picked up my 2022 Porsche Taycan, Frank and his crew did an amazing job. I was so happy to hear my car was ready sooner than the estimated date of completion. I will refer all my friends and family to this place. read more

Amazing service. Frank has a lifetime customer for real! I took my 2008 Hyundai Tucson in for repairs on my side door after a minor collision. Let me tell you! Frank fixed the door and the side panel to perfection! Even paint job and super glossy. He went beyond what I asked because on top of the door he installed the panel that had fell off on the other side. Fixed the broken lock on the passenger side door that had been broken for the entire duration of time that I had the car. And then topped it off with a fresh wash and wax on the car and rims. I've never had such exceptional service from an auto repair place. If you're thinking about taking your car to Frank don't think twice! read more

The overwhelming amount of excitement and relief I felt after coming into this auto body shop was awesome to the point that I forgot the name of the gentleman who helped me and I want to say his name is Frank because that's what the paper he gave me says. I unfortunately drive a car that basically doesn't exist anymore, and upon a generous act I ended up getting backed up into in my hood of my car can't open . and the other local body shops refuse to even look at my car as soon as I gave the make and model. Given my age and sex is very stereotyped and has given me a lot of concerns about mechanics taking advantage of someone who doesn't know what they're doing Frank (hoping that's his name) who answered my call this morning. Gave me a lot of helpful advice when it comes to insurance and gave me a route in recommendations on how to proceed from here on out. It's very refreshing to get service from a company that is legitimate and actually recommend what's best for the customer Thank you . For my first experience in a mechanic shop ever, you have fully earned my trust. And Officially my business. read more

Frank and the people at West Coast Auto Body are really great. They did such a great job on my front bumper. I have a Lexus HS250H and he got the parts and matched my black paint. I will definitely go back for other body repairs. read more

I am so thrilled with West Coast Auto Body !! Excellent service with friendly knowledgeable staff. I highly recommend using this body shop. FRANK the manager explained everything in detail and even provided me a ride home. He made sure I had it ready in 24 hrs so I won't have to miss work. My Car looks brand new! read more

West Coast Auto Body - Body Shops Near Me - La Puente, California

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Made my first contact with West Coast today due to my car recently being rear ended. Michelle greeted my once I entered and was very cordial and helpful. I explained my situation and she provided information regarding how the repair process is handled when insurance is involved. I received a follow up email shortly after leaving the location, very nice. Now, I am waiting until next week to have my car taken in and getting the repairs started. Three stars so far...for professionalism, courtesy and helpfulness. I will be updating this review as the process moves along. Sadly my car was determined to be a total loss. But, I was fortunate to have made a great connection with West Coast. They were informative, punctual, friendly and helpful through the process. Frank and Michelle were splendid...Thanks West Coast. read more

This body shop was not worth taking my car too! After 2 months of waiting which is understandable for the amount of work needed to be done they never called me to give me updates I always had to call. I had finally picked up my car may 5,2023 and I drove off and heard the weirdest noice and called the body shop immediately after. They said oh just bring it in Monday which I did and the supervisor Frank test drove it supposedly not hearing anything. He recommended we take it to my car dealer which I did and low and behold they heard the noise FRANK couldn't hear ended up being the transmission. Don't take your car here! read more

Thank you so much Frank for doing such wonderful work on my car. Really appreciate you working with me. Love the way my car turned out .you rock read more

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My family has gone here several times for our cars and this last time had been the worst experience. I took my car in and they give me 2 weeks hk when I can pick it up but nope it gets delayed ray by day for about another week and by then I had to return the rental I had. They fixed everything but the panel in the back that g it shifted from impact and when I asked them about it even tho I did point it out they just hurriedly drill it tighter and it ends up cracking. I show the manager and he said there's nothing they can do. Okay whatever a small part cracked I'll get over it. But months later when I try using my spray for the windshield it doesn't work. I call immediately and they tell me there's nothing they can do I should've pointed it out earlier. How can I point it out when I did not expect something to be broken still even tho I took it to get it fixed from you guys. I take it to another shop and get a cheaper quote to get it fixed and they confirm with me that it looks like it was damaged from an accident and whoever worked on it missed it. My family had brought so much business back I this shop for about a decade but no more I am so done with the attitude they always give and lack of effort to make sure everything is fixed properly. They do a half effort job especially for the amount of time they take read more

Our car and another car were backing up and had a scrape fest. Have insurance and got estimates at a few places but we're impressed that West Coast treated us as though they valued our business. read more

Been going to West Coast auto body for years. They do a great job ...Any issues they will fix it.

This place was recommended to me by my insurance company and this is the third time I've used them to repair my vehicles. They are very professional, helpful and friendly. I picked up my car yesterday and it was repaired perfectly and also cleaned. I would highly recommend this place. read more

I had a car accident and West Coast took my car in right away. Repair results were amazing. My car looks like new. The staff was friendly and helpful. Thank you West Coast. read more

West Coast Auto Body - Before - Body Shops Near Me - La Puente, California

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I was sent here after my accident and when I picked up my car my driver side lock wasn't working. When I sent it back Frank was able to fix and fix my other locks that were unrelated to my accident. He even dropped my car off at my house, overall good experience. read more

Went to West Coast Auto and had a great experience, Frank the owner explained every thing to me and was able to provide transportation to and from my home ,much appreciated, They did a fantastic job on my car ! I would definitely recommend them. read more

The employees are very professional, courteous and polite. Mike was the one who handled my vehicle. He really did an excellent job to my car. He fixed everything that was affected by the accident. I highly recommend this auto body shop. read more

I was referred to west coast by my insurance company. On the phone they were very friendly and professional. My car was fix as promised on the day they gave me. However they dont really call you to let you know the progress of your vehicle. When I received my car it had some oil left on the paint. They did clean it. I gave 3 star because, after 1 month getting it back i took it to my mechanic for an oil change, and he notice that my air intake was missing. He inflated the spare tire in the trunk and there it is. My intake was in the trunk. So be careful. Check to see that they put back all the parts in your car. Plus my horn wasn't original equipment. It sound like a squirrel. 4/12 Hi Frank thank you for your response, my car was service in February it was a white Lexus rx 350. One of your guys forgot to put bak my air intake so he toss it in the trunk. My mechanic show me the part in the back before he put it back on. read more

DO NOT TAKE YOUR CAR HERE. I went to them for services and was quoted a month by, MIKE. There was a complete lack of communication. It took me to contact my insurance and ask where else this shop could pick parts from. That's not the worse part. They kept my car for SEVEN WEEKS. They told me it was done but then went back on their word and kept my car an extra 1.5 weeks. The general manager, FRANK, is extremely arrogant and rude. The icing on the cake was when this shop, FRANK and MIKE, tried to pass off my car as complete but NEVER completed the alignment they charged us for. If I hadn't asked for a proof of service for the alignment. They would have let me leave with undone car. VERY SHADY BUSINESS. Also.... Apparently their credit card machine only accepts 1,000 max. They only feel the need to share that information with you TEN MINUTES before the banks close... on a Friday. If you need your car done in a realistic time frame, frank and his boys ARE NOT THE SHOP FOR YOU. They should be reported to the better business bureau for their SHADY SHOP!!!! read more

Terrible customer service!!!!!!!!!! Frank and Mike have no idea what they are doing. They gives excuses on why vehicle isn't completed in time. Nothing but the run around and having to pay more out of pocket because it. do NOT recommend. read more

Frank and Mark were fabulous and professional! They took care of our car making it look like new with a paintless dent removal job. We are so happy to have brought our car to this shop. We highly recommend their work....and I consider myself of being extremely picky. Thank you guys! Great job!!! read more

West Coast Auto Body - Fabulous job....thank you West Auto Coast Auto Body!!! - Body Shops Near Me - La Puente, California

I needed the right back light fixture on my Jaguar replaced after it was damaged. Sam was amazing. Once he had the needed information about my car he ordered the fixture and when it came in replaced it in about 10 minutes. Perfect communication and efficiency. And the staff couldn't have been friendlier. Thank you so much read more

I have taken my car here twice and they have handled everything for me. They talked to my insurance, my dealership, communicated effectively with me and have always gotten my car back to me quickly and looking brand new! read more

Amazing experience overall since the moment I walked in. Staff is extremely professional & helpful! Would definitely recommend

I went in to get a quote and was helped by Frank right away. Very friendly and very knowledgeable.

Such a terrible place ,these guy took 1 month to repair 2 wheels .After they done I still found lots of problems inside my car and paint they didn't fixed very well also.Now when I slam on brakes I can hear noise come from my car. They are cheating and careless. I don't know how many problems will appear in the future. Just let you guys know don't choose them, especially A guys named Frank. Remember that. read more

West Coast Auto Body is absolutely SUPERB, in every sense of the word!! Getting in a car accident is never a fun time. Recently, I was in need of an auto body shop. The first thing that came to mind was to Yelp for one. Having a career in Procurement, I naturally sourced it out. I attained 5 estimates and WCAB was honestly not the cheapest (they were not that far off from lowest), but I believe that you get what you pay for, in most cases. When I was reviewing the estimates, I kept thinking of my encounter with Frank Alejo, the General Manager at WCAB. I could not get over how honest, friendly, courteous, helpful and informative he was with regards to my need at the time for car repairs and general questions. It was so refreshing to speak to him and get honest answers. Based off of this amazing first impression and the clear indication that Frank really does care about his customers, I decided to award WCAB the business. THANK GOD I did! The job they did on my car was magnificent! Not only did my car look better than ever before, it was done in 3 days in comparison to a minimum time-frame of 1-2 weeks everywhere else. I was at a lost for words with the job Frank and the team at WCAB did on my car. This place is a well run oiled machine. The team is full of knowledgeable, friendly people who are great at communicating with you. Frank's amazingly professional and caring demeanor truly rubs off and trickles down to everyone else at WCAB. I am very fortunate and lucky that I decided to take my car here. Not only was my car repaired to perfection, but Frank and the team understand the value of "the details." It was washed and waxed. My headlights also had built up corrosion from not cleaning them over the years. Not a problem, WCAB took care of that for me as well, at no extra charge. What more can I say... Unbelievable experience! Plain and simple. Please, please do yourself a favor and only go to WCAB for your car repair needs. Frank and team will definitely take care of you. Wish I could give 10 stars for this review. West Coast Auto Body is absolutely SUPERB, in every sense of the word!! read more

This is the best auto body shop I've been to. Frank is so nice and makes you feel completely comfortable leaving your car in their hands. They truly put the customer's interest ahead of anything else and getting an estimate is quick and efficient. I was out of there in 15 minutes! I could not rave more about West Coast Auto Body. A great plus is that they are a Mercury approved repair facility!! When I got my car keyed a while ago, I brought it in to West Coast Auto Body. Frank offered to buff it out for free to see if it would at least help so I don't have to go through my insurance. I was so thankful! Unfortunately, the buffing only got rid of 80% of the damage so I decided to go ahead and let Frank fix the damage. I got the car back in no time and they did a wonderful job. read more

I've dealt with Frank directly to help get my car fixed here a few times. He's always been helpful and professional with me. I've always felt taken care of. They arranged my pickup to the car rental place every time and it's very quick. I've had to recently take my car back for a paint job that was covered under warranty. It had been about 6 or 7 years since I had been back but service had not changed. I was treated courteously and they helped get my car fixed up pretty quickly. Frank said my car would be ready by Wed night and he called me that day, it was ready by noon... way ahead of schedule. This worked out great for me since I was able to go around lunch to pick up my car instead of get it after work and hit major traffic. I was so happy and glad. I came to pick up my car and the car looked awesome. I was very happily pleased. The car was washed too and wiped down on the inside which really made me feel taken care of. I would come back again if I needed to! It was a great experience for me all around. Thanks Frank! read more

Recently ran into some problem with my driver side door latch, got a quote from another body shop and then West Coast. The amount quoted by West Coast was slightly cheaper, especially the price for the part. And Fernando took the time to explain how the repair would be done. Once part was ordered, brought the car in and was fixed in the estimated time. read more

I got into a stupid stupid car accident involving my accord and a street sign that says slow down -_- the irony. Anyhow, I yelped around and found this place had pretty good reviews. So I took my car here and Frank told me he needed to take it apart my front bumper and all that for $40 to access the damage. Thankfully it wasn't too bad and I told Frank I really needed to save money since it was all cosmetics stuff that I needed replaced. He did his best to help me save money on parts as well as gave me a discount on the labor. Even though my car did end up staying at the shop for two days longer than what he told me, it came back to me in great condition and I couldn't tell I ever got into an accident. They know what they're talking about are extremely knowledgeable about their line of work. Frank is quite friendly and make sure to tell him exactly what you want, he'll try to help you the best he can. Thanks for fixing my car! read more

I got into a car accident on march 26th , frank said my car wouldn't be done for about 2 weeks and it was actually done a little earlier ! Mike is great at communicating and returning calls and messages , my car looks brand new ! I had a fast and pleasant experience with west coast auto body ! read more

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