My husband and I drove out from sumner (about an hour away) with the intent of purchasing a vehicle he liked. We asked to take it for a test drive and were told they do not allow test drives with out a credit check... umm really?! I right away was done with this place, after 5 minutes of my husband telling them we don't buy cars with out driving them they finally let us drive it around the block but I was so put off by the way they treated us that we left. I took my husband down the street to Castle auto and bought a better car with a better company. If you like a car at west coast keep driving and go to castle auto. read more

DO NOT....I repeat DO NOT buy a car here! I would give a zero star if that was possible. They are unprofessional with terrible customer service. They sold us a car without disclosing it had problems. Two days after buying the car the transmission went out. After 6 weeks we still have not received our license plates. Everyone I talk to has a different story. They even hung up on me when I asked why we did not have them! Please don't make the same mistake we did! If you pull in just turn around a drive away! read more

I purchased a truck about a month now in Edmonds. the salesman promised me to fix the broken tailgate handle. But he is lying. Now the transmission oil starts leaking, and no AC, the power window doesn't work properly. So upset. STAY AWAY FROM THAT DEARLERSHIP read more

Avoid at all costs. Dishonest and lazy There are so many reputable dealers all around WestCoast. Go to one of them read more

I give the Everett location a negative star(S). Finally found a dually with a good price, really good t, ruck solid Cummins for a great price. First up, rough part, i live in the Spokane area, work full time, kid's in football etc... So i just can't pickup and go. Salesman's I was working with absolutely amazing working out a deal, was also looking at buying another vehicle for commuter while I was there, ran me and my wife's credit, getting everything together. Made and set a date for 17 September early morning to come out to get this deal wrapped up and golden. I bought some stuff to do oil change and other things ($250+ spent) to get ready for trip and trade in. Was at a varisty football game Friday night received a text at 8:15PM (4th qtr) that the truck I was set to come trade and buy was sold. These sons of bitches sent him (salesman a text saying it was sold) knowing this was setup and I was coming to get this thing. Who the hell does that? This didn't set right with my wife , so she finally actually talked to the Manager of the location, and she said he was sincere and apologized and stated he was out on vacation for the week and wants to make right. So we shall see if they come through and make this shit right. Talk about royally getting fucked over both myself and the sales guy. read more

West Coast Autoworks - Truck I was suppose to buy. - Car Dealers Near Me - Edmonds, Washington

Vehicle was NOT inspected nor any of the vehicles MAJOR mechanical issues disclosed. For example: rat feces throughout the car; rotting animal smell, visible fluid leaks from the head gasket, oil pan, valve covers and air conditioner; bubbled and cracking paint, chewed wires from nesting rodents and a myriad of other mechanical and cosmetic issues that should have been obvious to their on site mechanic....of which they don't have. read more

0 stars if I could. We violated every thing we knew about buying a used car and trusted Eric, the salesman. BIG MISTAKE! He wouldn't let us take the vehicle to our mechanic to be checked out, but we could buy a warranty to alleviate our worries about the power train and suspension, especially as the vehicle was sold as-is. Once our mechanic inspected it, it was deemed unsafe to drive and now needs almost $12,000 of repairs. Turns out the warranty (ASC) is almost useless and won't cover a fraction of the cost of the repairs. Hopefully I can get a refund for that expense. Between what we paid for the vehicle and what we'll have to pay for repairs we would have been better off buying a brand new vehicle. Also Eric noticed the following morning that he hadn't returned my wife's driver's license. He was good about it and called to tell us. He then promised to mail it to her right away. It's been almost a week now and we still haven't seen it. Now I have to worry about identity fraud;-( read more

Horrible dealership bunch of crooks do not buy a car from them only if willing to spend more on fixing the car than what car is actuallywork, all their cars have problem and will break down on you in a week or two they are shady people and the stuff they do to their cars , they probably don't service the cars , don't be like me and get scammed go to any other dealership except this one read more

Issue has been corrected. I will learn to be more causious when buying a used vehicle.

**RUN!!! RUN VERY FAR!!** These guys are crooks! If you like being lied to, cheated, and practically stolen from. This is the place for you! If not, NEVER EVER EVEN CONSIDER BUYING A CAR FROM THESE GUYS!! Last month a close friend flew out of state to pick up a car he was reassured was in fantastic condition. He was fooled. They sold him a car that needed a motor. He drove it to a local shop where it was confirmed. They drained the oil, and found metal in it. Not only that, the oil that came out very was of very thick viscosity. Definitely not the factory recommend oil. This logically means that they put that oil in the car intentionally to hide the knock from the engine. After pleading with them back and for for weeks, they finally agreed to pay for to have the car shipped. That's it. They took no responsibility whatsoever. Coming from a career in the car industry, a good business would have either unwound the deal, or payed to have the car repaired. Instead they told him to eat dirt and get lost. DO NOT DO BUSINESS WITH THESE THIEVES. read more

Purchased a vehicle le through this dealership, was told the vehicle ca me from the bosses collection, not even a month passes and the vehicle more error codes on a readout than anything iv'e encountered online. They didn't disclose a flood title damage brand, also refused a Carfax. Refused a computer reading, this was all after I handed over the cash for the purchase. I was told that the carafe would be given with paperwork, did not receive even that. Also was led to believe that if any repairs exceeded over and beyond $500 dollars, that they would cover the cost of parts if I was willing to do the labor, that is if anything major occurred within the first 30 days of purchase. I have spent over a thousand on parts alone at this point, not counting the time spent on the repairs. Upon reaching out to the dealership multiple times, I finally received a call back in which the dealership representative stated that, we are not an officially licensed dealership and do not have paperwork for a shop, so they do not have to a bide by state law, which they have on their property. Therefore we cannot repair the vehicle, this is while they repair vehicles on that lot themselves. If they would have connected the vehicle for a diagnostic checkup as they promised before their mechanic conveniently decided to go home when I asked for a diagnostics checkup, I would have never purchased this vehicle.also the refusal of giving me the title, when I paid cash for the vehicle, and they had the title on hand is also a questionable tactic. not disclosing a brand qualifies for a complete reimbursement of the vehicle buy back program. which the dealership has made no attempt to resolve anything other than, we can send you to a shop and you could get our price on repairs. This is a verbatim review, non personal feelings involved, and the things mentioned about the dealership are also quotes that were made by the representative. Hopefully this review helps others from making the same mistake I made with this dealership. read more

As many have stated, if zero stars were possible, I'd do that! Such an unprofessional, slimy dealership. No one knows what's going on and they do NOT back what they say at all! They are demeaning to women and talk down to you. Very vulgar language was used to me and then I was laughed at. My boyfriend and I bought a Jeep SRT8 and was promised the headlight would be fixed. It wasn't! Trouble getting our plates, we called several times and was told something different each time. Extremely unprofessional! When I went in to finally get the plates I asked the Danny the manager about the headlight again and he said he couldn't help me now. He didn't care about the demeaning comments his salesman said to me. What happened to customer service?! You won't find it here! They are clueless, rude, demeaning, and incompetent. Save yourself the stress and find a car somewhere else! read more

I did not want to write this review, but as a mother, i cant in good conscience not leave it. If it stops just 1 creepy incident like I witnessed that is more than worth it. I don't want to involve the police as I do not want this to come back on me or my family. About a year ago despite a friends advice to not go there because of a bad motorcycle deal with them, I had run out of options as i had gone to all the other dealerships i could make it to being a single mom with out transportation. i was weary cause of my friends advice but not weary enough for what i witnessed. there was what looked like a mini carnival out back (bounce house and pony ride). like in the very back. Larry said it was a joint birthday party for one of the employees children as well as some customers children. We continued on but my daughter was now crazy with pony fever after seeing the small pony ride in back. I thought it was odd i didn't see any children there and Larry seemed pretty re assuring when he interjected that it was fine if she went back because there was an adult back there at all times he said. he kind of put the pressure on a little thick to let my daughter go back to the pony and even made me feel like i was being to overprotective and if i let her go we could concentrate on the car deal and get it over with much faster. i agreed but my gut was telling me i shouldn't after a few min i couldn't take it and i ran back to my daughter despite Larry now yelling at me. When i turned the corner i was shocked to see the other employee kicking the pony and my daughter crying and the man went from a threatening demeanor to a car salesmen smile and hi how are you.... i didn't listen to anything after that i grabbed my daughter and as i did i noticed her underwear fall off her feet because they were down around her feet when i picked her up. i kept my hustle up and never looked back. please do not support these people. If they are this brazen during business hours . . . read more

****DO NOT PURCHASE FROM HERE UNTIL READING THIS REVIEW PLUS OTHER YELP REVIEWS***** Last month I bought a BMW 135i from West Coast Auto Works. The carfax was very good and the car was very clean. The dealership told me the only thing wrong with it was a squeaky belt. I mistakenly took their word for it and didn't get a PPI. I traveled from Utah to Washington and picked up the car. I drive off the lot and notice the squeaking of the belt and a faint knocking sound. I assumed both sounds were from the belt so I stopped at a local shop and had them replace the belt before making the journey back to Utah. After the belt was replaced I started driving off and noticed the knocking sound was still there. I turned around and went back to the shop where the mechanic immediately told me the engine was knocking. We dropped some oil & checked the oil filter and found metal shavings indicating the engine was bad. The mechanic also noticed how thick the oil was, which did a very good job at hiding the knocking sound. So I contacted the dealership & they couldn't be bothered to give me a straight answer for a couple of hours. Finally the manager told me he needed to contact the owners to see how they could help me and couldn't get me an answer until Monday, this all happened on a Saturday. So I rented a car and drove 14 hours back to Utah. Monday rolls around and I finally get a call back from the manager telling me they confirmed the car needed a new engine. He also told me that the car was traded in with a knocking engine and that they didn't really look over the car that well. After telling me this he says his boss is only willing to offer $1500 towards the replacement of the engine.(that is going to end up costing $8300 to replace.) They did pay for the car to be shipped to Utah but that still doesn't make it right. I wouldn't recommend these guys to my worst enemy. They are dishonest and have no desire to help you. A good business owner would offer to at least purchase the replacement engine due to his own companies negligence and not charge full price for a car with a knocking engine and then not disclose that to the customer coming almost 1000 miles to purchase the car. This has been a complete nightmare. Learn from me and save your time, money & energy and look elsewhere for your next car purchase. A lot of their reviews seem fabricated, refer to yelp reviews, I am not the only one that has had issues like this. read more

If I could give zero stars I would. My fiancé stopped by to take a look at some cars and to ask if they would take a trade-in. The young gentlemen named Andre apparently didn't think our business was legitimate enough to go get a manager to ask, and he let my fiancé know that. Nevertheless it was awful customer service, and shame on you Andre because you missed out on a potential customer. read more

Bought my car from here about a month ago. They were very reasonable in their pricing and were willing to meet me at a price that I could afford. Their cars were not only very clean and nice but after getting my 150 point inspection done the dealer found nothing wrong. I would recommend talking to Marvin if you go here! read more

Don't trust this dealership. We bought a vehicle May 4th 2011 and we told that it was in great shape and that mazda's run forever etc, etc. We asked if we could take it to our mechanic and they said we could bring our mechanic to them but could not take it to be checked out. Stupidly, I bought the car anyways. I was told that I would get a call in about two weeks to come pick up my Title, Tabs and Registration. One day after having the car, it died. We took it to our mechanic and it had a blown head gasket. We called several times in the next week and left voice mails and heard nothing back. We fixed the car and thought we were done with this crappy company, but we still had not received any phone call or anything in the mail for our Title, Tabs and Registration. I called June 29th and spoke to someone about sending them to me and they said I would have it in a "couple days". Today I got the registration only in the mail and they registered it to the wrong name because they typed my partner's name as the registered owner section, even though she never signed any paperwork. My name is on all documents as buyer, registered owner etc.. I just called and talked to Nate the salesman who originally sold us the car and acted confident in the car etc, only to be told he can't help me and to call back at 2:00pm.. Typical used car salesman, they know everything and have an answer for everything when your there, but the minute something goes wrong, they don't return your calls or seem to know anything. It was bad enough being lied to and screwed by the original sale, but I signed off the sale, so shame on me.. It is beyond wrong to have to wait two months for paperwork and then not receive it in full and have it be wrong. Buyer Beware read more

I honestly would say to look somewhere else when going to buy a car , this dealership is very unprofessional horrible customer service , they literally don't know nothing about the cars they sell and when something happens to the car they say fix it yourself even if it's been a day of the car breaking down . I called to the dealership for help and they would just hang up or forward me to a finance Manger that doesn't even work there . If the car looks to good to be true it probably is and it will be a horrible mistake. read more

This establishment SUCKS as does EVERY SINGLE STAFF MEMBER there, on a personal level. I want you all to know that YOU ARE BAD PEOPLE, YOU DESERVE TO GO TO HELL IF YOU THINK ITS OK TO TAKE ADVANTAGE OF OTHERS. It is beyond me how these people can live with themselves knowing they are screwing over every person who walks in the door. The truck didn't last more than a couple days, it was a safety hazard, and I'm out $5K with no recourse. the person who sold it to me, ALEX, the pathetic loser who clearly isn't good enough to get a better job, that bastard knew that this would happen and looked me in the face lying to me the whole time. I was hung up on today on a phone call, I wasn't even upset during the call but he hung up on me because he knew he had what he needed from me. They clearly manipulate the SEO to hide these shitty yelp reviews, and con people into writing good google reviews, like they tried to slime me into doing. Fuck you, alex, no fucking way I would write a slime ball like you a good review. read more

I DID NOT buy a car, but called in the hopes of buying on. First dude treated me as if I was bothering him so I asked for the manager... Answer, "Uh, I'm the only salesman here." Then he got the manager Marco who said he'd check out the car I was inquiring about and call me back. Don't bother... read more

We live in Boise Idaho and we traded our beautiful 2018 ZL1 1LE in for an amazing 2010 GT-R, we made the 8 hour trip and The experience there was amazing. They already had all our paperwork ready for us and we got there at 10:30 and was out in less than 45 minutes. You all are rock stars and we will definitely be back if we are ever in the market for another car!! So anyone looking to buy a car I would definitely go here and let them take care of you. Thank you all we are absolutely in love with our GT-R!!! read more

Drove from well out of town to view a car and tried to get as much detail as I could to make it worthwhile. I ended up buying the car but they showed me the wrong set of tires and the ones on the car were worn out and underinflated when I drove back. They also mentioned that it would include all items-owners manuals spare keys and fobs which also was not true. Now I have a discrepancy over amount financed that needs to be changed. Buyer beware. read more

I have never seen such a joke of a dealership and if I could give negative stars I would. My boyfriend and I found a pickup on Craigslist, put apps on it, chose to finance thru my credit union, i offered to put a deposit or give them the down payment to hold the pickup, because of the time it was taking, George assured me it was fine and he would hold the truck, suddenly communication seemed to get bad, I would call the dealership number, leave messages with no response, so I would call and text George and get no response call the other location they said they would call over to Edmonds and then I would still never here from anyone. I told George in a message since he didn't answer that we were approved for the loan, then the next day he sends a picture of another pickup wondering if we wouldn't rather have it, we said no, and he said he would get back to me on the original truck...nope never did until he called and said they sold it!!! I have never been so furious, until then he proceeded to tell me the first one to the lot with money wins..He was rude and so was the manager when my boyfriend called, they hung up on him...its the worst dealership I have been to, horrible customer service,rude and dishonest, sneaky and shady...Do yourself a favor and stay far away from this place!! read more

Looked at an Infiniti g35 and a Mitsubishi Lancer Evo there, the the g35, the interior Was covered in mold and the gears ground in 2nd and 3rd after the salesman claimed the transmission was in "perfect" condition. We came back to look at the Evo and we got a different sales rep, who ended up calling my fiancé and I "kids" and didn't take us seriously at all, well, we were serious, a week later, I found my dream car, an Mitsubishi Evo. Don't assume people's intentions just because of their age. Also form the way they take care of the cars on their lot I wouldn't touch any of them in with a ten foot pole. Do you know how gross it is to test drive a car when their is mold on the seats and seatbelts? read more

both locations were incredibly helpful when i was searching for a used car recently. i didn't end up buying from them, but they were one of the only used car dealerships that didn't stick their noses up to me when i explained my budget. they were able to show me several vehicles within my VERY low price range that actually fit my parameters. when the salesman from one location advised me to go to the other to see more options, i accidentally arrived at their other location within 5 minutes of their closing time thinking it was an hour later. they still allowed me to stay past closing & allowed me time to test drive the vehicle, even though i didn't end up purchasing it. i would give more stars if i could. thank you guys so much! (-luna, y'all showed me an older silver hyundai at the Everett location & a bright red kia at the edmonds location) read more

Salesperson Erick Kelley is awesome !!! So impressed with his level of honesty and integrity. There was no pressure , did not feel rushed. Good communication, quick and painless process. I had a great experience buying a used car here, Highly recommend ! read more

I visited West Coast on 2/16/15 with my 9yr old son who has Autism. We're looking at Corvette's and West Coast had two in stock. Immediately upon parking (which is to be expected when visiting a car dealership), we were greeted by Larry who asked if he could help with anything. He got the keys to the Vette we wanted to look at and with ZERO pressure set us up with a test drive. Before we went on the drive, my son asked Larry to start a big F-350 powerstroke diesel as he wanted to hear the sound, even though we had no interesting in purchasing a truck. Without hesitation, Larry ran and grabbed the keys. As with a lot of vehicles that sit on lots, the battery was weak and the truck didn't start, leaving my son fairly disappointed. It's what Larry did next, while we were out driving the Vette that prompted my taking the time to write this review. He went out of his way to get the truck running before we got back so my son could listen to it. This absolutely made my son's day (as did test driving several Corvettes). I was very impressed with Larry and his willingness to answer my sons barrage of questions related to a vehicle we had zero interest in purchasing. While we didn't make a deal on a Vette at West Coast, I was more than impressed with the level of service above and beyond that typical of most dealerships. Thanks, Larry! read more

Highway 99 is known for being lined with dealerships but sadly, I didn't have the budget for a brand spanking new car. I was skeptical & nervous at first to even consider used car lots because of the bad reputation, and the potential of having to deal with "sleazy and greasy" car salesmen. Thankfully, the guys here weren't fat or balding! My friend who recently bought a car earlier this year from them recommended West Coast whole- heartedly. They're definitely on top of their game, and were very helpful in guiding me with the financing. I came in scared but left happy, driving in a shiny almost new car I got for an amazing deal! They weren't pushy, but are genuinely nice, upfront guys. They also didn't mind staying long after hours to help me with my search of a car, which I greatly appreciated! There was NEVER a moment I felt pressured or uncomfortable (where other dealerships I had been to prior made me feel)... I highly recommend Westcoast and thanks again to Kristian (the sales manager) for his patience & effort as well as Matt (the manager) for answering my questions & concerns!!! P.S. While I disagree with the negative reviews below; as long as everything is within their fair contract, payments made on time, etc then it should be nothing but smooth sailing! It seems like these folks didn't read the contract or small print before signing and got what was coming unfortunately. read more

What kind of dealership gives out fake titles, fails to register AND gives you a plate for a completely different vehicle? One that wants to lose their GD license apparently. read more

Quick simple easy to buy a car thanks to Marco I drove off with the car I wanted ! Satisfied , happy , he was straight up front about another car similar to the one I wanted and right away told me it had been rebuilt titled twice so I'm glad to see he wasn't hiding anything and I could trust this place would recomendable to my friends and family ! read more

Although I didn't buy a car from West Coast, they did point me in the right direction when I didn't find what I was looking for. These guys know cars well, and recommended me to other dealerships as well. I also got the chance to test drive a few different rides. Overall, it was a great experience & would tell others to check this place out! They're usually known through word of mouth, which is how I found out about this car lot! read more

We got to work with Eric Kelly, a really nice guy. No pressure sales, and really worked to get us a good deal on the Saab 9-3 Convertible. I was kind of surprised when he didn't jump in the car for a test drive, just handed us the keys and said have fun! These guys had a lot of really nice cars on their lot. I might just go back when I'm in the mood for a corvette or something. read more

Bought a Ford from Andrey last week. Such an easy and quick experience, definitely would recommend. Hopefully we'll be back to buy my wife a car soon! read more

If I could give them zero stars, I would. I worked with salesman Mike on a car I found online. I specifically asked if the vehicle had 5 specific features (I've been researching this vehicle for quite some time, and know that the specific features I wanted are on two separate packages). He just called back and said, "It's loaded!" Asking about the tire tread, he said, "Not too bad!" Now, remember I'm purchasing this vehicle sight unseen. I asked him to be my eyes, but he was very vague. My husband called him and asked him to let us know what the lowest possible price he could do, and he never called back. I called him again, and he told me he'd have Tony at their other location take photos of the entire vehicle. Again, he didn't know that I already knew that the vehicle was located at HIS location, not Tony's! A minute after the phone call, he texted me that the vehicle had been sold! Only to find, a week later, the vehicle surprisingly showed up again online for sale! These folks are deceitful and dishonest. Do NOT buy from them, especially if you're an internet buyer. The car was great, but even now that it's suddenly available again, I don't trust the shady sales approach these people have. BTW, called back to actually see if the vehicle was for sale again. Asked a different salesman for the features I wanted, and it DOES NOT HAVE REMOTE START! So, once again, beware of this place!!! read more

Sleeze-balls! I went and looked at a car in their Everett location with my wife. Test drive, bargain, then decided to sleep on it. Next day we texted and called and said we'd take it. Said we'd be by in the afternoon to pay and pick up. They said great! Then out of nowhere early in the afternoon they called and said, "Sorry, we sold the car to someone else." When I complained to the manager he said did we put "hold money" down. I said no, didn't know we had to and the salespeople never said anything. So essentially "too bad". Don't go here. Should have looked at Yelp reviews in the first place and see they were only 2-stars. Hopefully this review will drive away multiple customers and their behavior will cost them something. read more

Overall, this was an experience. Andrew & Marvin were the only two I really worked with at the Everett location and were great. Not too pushy and very real about the car. The only reason it's a 4 is because the paperwork took a long time to get sent over to me and they said they would fill my tank but didn't. Small things was all. Thanks Andrew! read more

I purchased a 2015 mustang GT on 09/30/2020 and there was a due bill for two things. 1. Having them fix the cluncking noise that comes from the rear end at low speeds. Marvin gave it back to me saying that no one else could hear the noise, but the car is still making the same noise and it's very noticeable. 2nd was replacing a driver side rear tail light that was broken. I'm Paying over 30k for a vehicle and was very clear that I was not buying it without it being addressed. He wasn't happy about promising to fix the tail light and even said he's words " FUCK IT! GIVE HIM HIS FUCKING TAIL LIGHT AND LETS GO HOME ALREADY!" Throwing the paperwork back down and storming off. Now it's 01/17/2021 and they have not done what they have promised. The GM (Marvin Roehrick) kept dragging on the tail light saying it was order and should be here soon. Lies after lies, even with made up stories about it being in the back room and really not being there! Using COVID as a excuse! Now he is back tracking and saying he never promised that. This man has no word and can't be trusted for anything he says. No loyalty and definitely not a man of his word! I then received my plates and Registration and the total fees were $414.75 and was charged $700 for title and registration fees. Got the plates 11/13/2020 and they also failed to return me my refund me the remaining balance. So if you already bought a car make sure to check if you over paid for your titles fees because they don't refund it if you don't bring it up Marvin Roehrick is a horrible GM and now he took a business issues into a personal issues for no reason.. read more

Absolutely horrifying customer service. They'll treat you like trash without giving it a second opinion. Was trying to square away business and was asking questions about a vehicle I wanted to purchase and was treated very poorly by the brace-faced manager who was 'helping' me. I wouldn't recommend this business to anyone looking to buy a vehicle. read more

I've bought a couple cars from these guys and they usually have pretty cool cars at a decent price. Team is easy to deal with and makes financing a breeze. The owner really knows his hotrods and is easy to deal with. The one time I had an issue he was approachable and appreciated the opportunity to help work through the problem. Which wasn't even their fault. read more

Went to test drive one of their cars and the sales guy brought the keys out and handed them to me. He asked, "Are you going to finance, do a trade in or pay cash?" I said, "I'm here to test drive the car, we haven't even decided on a price yet". He said if I couldn't answer his question, I couldn't test drive the car. I handed the keys back to him. What would you do? OH, and when I first went inside the office, it smelled like someone had just taken a bong hit. read more