Came here for a routine blood draw and the overall experience was a bit better than I had expected…read more [Parking]: Gated parking lot with one hour free with validation. The first 30 minutes = $2.00 and each additional 30 minutes thereafter = $1.00. Daily maximum = $10.00. Don't forget to stamp the ticket at the Quest office counter before leaving. Otherwise, there should be plenty of free street parking if you come early enough and don't want to worry about parking validation. [Process]: There were no receptionists at the counter at 8 AM. Visitors can use the kiosk to check in or use the online check-in link provided in the email. I clicked the online check-in link and it took less than a minute to complete the process. I arrived at 8 AM and was done in less than 10 minutes after checking in. To my surprise, I didn't have to make a fist and the phlebotomist was still able to complete the blood draw within minutes. The waiting room also has a screen showing the number of customers currently being served and the number of customers with scheduled appointments within the next 60 minutes. [Lab order]: I forgot to bring a physical printout, but the phlebotomist was able to locate a digital copy by searching my name and birthday. Otherwise, customers can email a copy to PSCCWK@Questdiagnostics.com. [Conclusion]: A fairly efficient process when everything aligns from having an appointment scheduled to having the lab order ready.

I usually go to Labcorp for bloodwork but had to go to Quest because of the paperwork I was given…read more After creating an online account and setting an appointment, the process was very smooth and everything was done efficiently and professionally. About the only thing I don't like about this medical center is that you have to take a ticket when entering the parking lot and need to remember to stamp your ticket before leaving the office in order to avoid paying for parking. This is the only medical center in the area that tries to charge people for parking. Not the fault of Quest though.

Today my wife and I had an appointment for our blood draw. Our Dr sent over my lab orders but not…read moremy wife's. Laura the technician was wonderful. While she drew my blood (which was painless) I was calling our drs office to resend the lab orders for my wife. Laura had us wait in the hallway while she took care of another patient. Instead of telling us to come back another time she checked again and saw the drs lab orders for my wife. She said "I didn't want you to have to come back". Laura is a wonderful asset to your team and I wanted to let you and others know about this.

We waited as walk-ins for almost two hours, and the time management at this facility is terrible…read more They recommend making an appointment, yet when some scheduled appointments didn't show up, they still refused to accommodate waiting walk-in patients. After waiting more than two hours, my husband was turned away without having his blood drawn because they claimed our medical insurance was inactive. That information was completely incorrect. I had seen the doctor the day before, had my blood drawn, and even picked up my prescribed medication using the very same insurance. I immediately called our insurance company, and they confirmed our coverage was active. Instead of taking a few minutes to verify the information with the insurance provider, the staff simply told my husband his insurance was inactive and sent him away. My husband even explained that I was outside and could have clarified the situation immediately, but no one made any effort to help. Now we have to return and go through the process all over again. Unfortunately, we will not be returning to this location. The office appeared to have only three employees, and while I understand staffing challenges, the lack of organization, poor communication, and unhelpful attitudes made for a very frustrating experience. Patients deserve better customer service, better time management, and staff who are willing to verify information before denying care.

The Vasek Polak Breast Diagnostic Center is as good as it gets. From making any appointment, to…read moreenvironmentally friendly paperless process, to a patient model that includes education, empathy, kindness and state of the art equipment. If you have a biopsy here, as I did, it will be painless. If you have a mammo, you notice the decor (very beautiful), the check in process, etc. If you need a biopsy, it's a different world. You notice the thought that went into the video that explains the entire process in detail, the person that comes in after the video and discusses how you feel and if you understand the process completely. You notice how patient they are during the biopsy - kind, comforting, my hand was held by the assistant during the biopsy (the entire time). The doctor gives as much information as possible. You will appreciate the marked they place in your breast so that exact spot can be monitored over the years. You notice that it only takes 2 business days to get your results, and those results are delivered by a woman who is obviously cut out to do just that work. Every individual is well trained, professional, and compassionate. If the receptionist seem hurried or busy, its because IT IS A BUSY office, and their is a reason for that. However, I have never had an excessive wait time.

I want to start by saying the radiologists, imaging techs, and nursing staff at Polak are…read morewonderful. This review is specifically about the front desk, and I hope this helps other women so they don't go through what I did. I am under 40 with a documented benign breast lump, prior biopsy, and a family history of breast cancer. I had a scheduled diagnostic mammogram and ultrasound appointment. Because screening mammograms are not covered by my insurance at my age, I coordinated carefully with my doctor and United Healthcare to ensure everything was coded correctly as diagnostic. My doctor even submitted the orders in December, months ahead of my April appointment, because on previous visits my orders had repeatedly "failed to arrive" despite always being sent. None of it mattered. I showed up and was told there was no order on file and that I could only get a screening. When I tried to explain the insurance distinction, the front desk staff became combative and dismissive, made me feel stupid for asking, and told me 'We probably can't do anything for you.' I left in tears. I'll be the first to admit I am not an expert in medical coding or insurance, and a calm explanation of the process would have gone a long way. Instead, I was met with impatience and dismissal. I can't believe that someone would treat a patient clearly in distress like that. I always try to live by "be kinder than necessary, everyone is fighting some sort of battle." You would think that folks that work at a Breast Diagnostic center would be kind. Missing orders has been a pattern. Every visit I have been made to chase down orders my doctor already sent, despite my physician being in the same Torrance Memorial network as Polak. If you are under 40 and need diagnostic imaging coded correctly for insurance purposes, prepare to advocate loudly and call ahead to confirm your order was received. You should not have to, but based on my experience, you will. I have submitted a patient feedback form and I truly hope it gets taken into account so no one else is treated like I was today.

I just tried to go in to leave a simple urine test. I didn't make an appointment. I was told not…read moreneeded by my doctor. This place sucks. I was put on the stand by list. And people were going in off of it. I was the next to go. I waited over an hour and then I saw them put another name over mine. There's no one to talk to. They ignore you. This place is terrible. Don't go there.

I'm not really sure why there's so many negative reviews. I'm here every month for blood tests for…read morealmost 2 years. I've NEVER had any issues. Ever since the height of covid many labs are appointment only. It's been such a nice change! No wait times!! I've never had to wait for my appointment. I think a lot of people try to walk in and it causes negative feelings because they get turned away. But of course they are! It's appointment only. Please book in advance to avoid disappointment. It's a really simple process on their website. The staffing at this location are so kind. They always treat me with dignity. I'm a very difficult stick and only Karina can get me with one poke. The nurses at Little Company of Mary always leave me bruised up! I live pretty far from this location but I make the drive all the way here just bc I love the staff. Check this location out! Just make sure to make an appointment online first :)

This was the most unprofessional lab experience of my life…read more Opens at 7:30, but you cannot use the text waitlist until 8am. I had a 45 minute wait but folks after me had a 1:30 wait. Phlebotomist did not introduce himself, confirm my DOB, explain what would happen, how long it would take, or confirm all the labs he was drawing. He did swab my arm with an alcohol swab, but inserted the needle immediately after, causing a more intense stinging sensation. Additionally--He did not let me know when he would be inserting the needle/explain what he was doing. Inserting the needle immediately after sanitizing scared me, so I jumped, and he scolded me for moving. Horrible, not in alignment with UCLAs CICARE standards.

My wife and I frequently visit this location as we are patients of Ucla, Ronald Reagan, in…read moreWestwood. That being said it is quite a drive for us so this location is more convenient. unfortunately, there's usually a long wait but thankfully, you can check in over the phone before you arrive. When I visited this morning, there was about an hour and 20 minute wait but got through in about 45 minutes. once I sat down for my draw I informed the technician that I did get anxiety and sometimes dizzy, when my blood is drawn. So I used my phone to distract me and she was quick as a gunslinger. I was done in no time with not a bit of anxiety, and when I got home and removed my bandages, I had no bruising. These people are our ninjas. Thanks again for the awesome service and experience.

* I've been using this draw station & laboratory for several years now, & have found them…read moreprofessional, timely & efficient. * During today's visit my technician was Kristen who was helpful, friendly, professional & very customer centric. * I didn't have an appointment but was still received graciously & with care. * They are now in a much larger office space & as a result the service was even quicker, well organized & highly effective. * They're easily the best managed lab I've been to in the Beach Cities community, & I highly recommend them for the speedy service & professionalism.

Very small office but quite efficient. My dad's doctor is in…read morethis building. He has his blood work routine done in this facility. You do not need an appointment, but it can get busy. Since his doctor is part of the Torrance Memorial network, they automatically have the doctor's order in their system, and you don't need to have a copy of it. The staff here is efficient and fast compared to LabCorp and definitely no comparison to Quest, which is a nightmare to deal with.

I've been going here for years . The staff is great , they are helpful and kind. Highly recommendread more

This is my 3rd time I've been here. Everything went smoothly. Actual calcium score scan procedure…read moretakes about a minute. In & out of their building in about 15 minutes with appointment! And in case you are wondering, my score is still at ZERO!

Needed to have my blood drawn for my annual physical . This was one of the options on my sheet to…read morehave blood work done. So i went in here i was a walk-in they don't take appointments. Staff was super nice. They got me in right away took my blood and out the door I went 10 minutes . Waiting area was nice and clean. Lots of seats for everybody. Nice and warm inside. Will definitely use this location again.

I have used this pharmacy 3x now and each time they have been friendly and efficient. It's not…read moreconvenient to where I live, however they make it worth the trip! Thank you!

The sweetest pharmasict and nicest staff very quick turn over !! Love this pharmacy and the best…read morecandy !!

** Update on the bill ***…read more Recently I received a bill for a routine abdomen ultrasound and I was completely dumbfounded by the bill. This imaging facility charged $2.6k for an ultrasound service and I ended up being responsible for half of the remaining balance. Later I found out that Cedars-Sinai (Torrance Memorial is an affiliate of Cedars-Sinai) charges some of the highest rates for abdominal ultrasounds (CPT 76700) in Los Angeles County for standard PPO plans and the median negotiated prices in Los Angeles County are lower than four figures. I did send a message through their feedback portal ( http://torrancememorial.org/patientfeedback ) and honestly I was not surprised that they didn't respond even after I had left my contact information and asked to be contacted regarding this matter. I ended up calling the billing department and the staff simply said that's how it is billed & the only action they took was mailing the itemized charges. Main takeaway message - only come here if you have HMO insurance. If you have PPO insurance, get a price check on the Torrance Memorial website on price transparency ( https://www.torrancememorial.org/patients-visitors/billing-insurance/price-transparency/ ) by reviewing the machine-readable file that provides pricing information before committing to an imaging service at this facility.

I've been experiencing some vision problems due to what seems to be a clogged tear duct. Before…read moreseeing an eye surgeon, they required a CT of the orbit. Most of my doctors work with Torrance Memorial so I've been to Polak Imaging many times. Pre-check in online makes the process much faster and easier once you arrive. Appointments are kept in a reasonable amount of time. Staff are predominantly friendly and efficient. The whole procedure was completed quickly and they had me out in less than an hour. Never a problem having tests done at this facility.