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    West Coast Motors

    4.3 (56 reviews)
    Closed 9:00 am - 5:00 pm

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    tire

    I can't say enough good things about Robert at West Coast Motors!! first of all I had taken my tire with the rim to 7 different places to see if I could have a mounted and not one of the shops in citrus Heights, Orangeville or Folsom could manage it. Robert handled it like a pro even down to heating it up, tack welding it, the whole works he made this tire work for me!! So impressed with the skills at West Coast Motors!! I would recommend them to anyone! Thanks Robert! Danielle Andrew

    My bike that Rob says was a piece of crap right in front of me.
    Maverick A.

    I came to West Coast to see Rob for years. Those years he was friendly and did fast and quality work. Unfortunately I no longer recognize him or the shop anymore. He has become extremely crass, rude, temperamental, and unfriendly. The shop and work have become dirty and sloppy. I recommend just visiting the shop BEFORE you drop anything off. It's disgusting, disorganized, trashy, and dirty, garbage everywhere, chemicals and oil and soot in every nook and cranny. A shop that looks like a train wreck is usually a very strong indicator of what the owner values and the level of work performed. Lack of care, pride, and attention to detail. I needed to swap some tires out on a very nice, clean, and excellent condition KTM 690 SMC Supermoto. Even the guys at KTM who saw it a week prior were loving it and commenting on how it looked showroom quality. Usually Rob has me come in and within 30 minutes of waiting in the shop he can swap tires. First thing he said was to go get something to eat and come back in an hour and a half because he has more important jobs to do. Sure, I might understand that, but why give me an appointment time or not tell me first over the phone I was going to be waiting for an hour or two before coming down? He knew I was riding the bike over so would be out of a ride. An hour a half later I come back, and Rob is literally grunting frustratingly and cursing at my bike in the back of the shop, saying what a piece of sh** KTM bikes are and how they always turn down dirt bikes because they are such pieces of crap. He went on about their crappy design. He apparently couldn't get my rear wheel off due to some tight clearances on the bike. A grown "professional" man throwing a frustrated tantrum over a wheel?! He threw his hands up at me and said, "You're in a holding pattern until further notice; I've got phone calls to make and tire orders to take care of." He walked away and went into his office. I've already waited almost 2 hours. I walk back to the bike. Another worker is in the garage and doesn't even say hi to me or ask if I need help or even look at anything. It's as if I don't exist. What doesn't exist is any sort of customer service or friendliness. I'm no motorcycle mechanic yet within 30 seconds of going to an online forum and checking the KTM manual, I was able to see that the way to get the wheel off was simply to take the brake cable out of its plastic clip on the swingarm to give it a little more slack so the caliper could be removed. and to remove the chain guard for more clearance. Another 20 minutes went by, he finally came out again. I told him people usually just take the brake line out the clip and that taking the chain guard off would probably yield enough clearance. "Do you know how much money I've lost today because of this?" Rob snarkly asks me. Sure enough, my 30 seconds on the forum proved correct because he now was able to take off the wheel and continue the wheel swap, cursing and complaining the entire time of what a hassle tubed wheels are and what roaches KTM bikes are. He finally calms down after the installation, I ask if he can hold the old tires and tubes for a day or two so I can pick them up. He snarkly says that I need to get them or he'll throw them out, that everyone says they'll come pick them up and then doesn't. It took 4 hours to change tires. I'd have paid triple to not have to deal with the wait, terrible and unprofessional attitude, and rude comments and demeanor. Some jobs are Mickey Mouse in a motorcycle shop when you'll barely clear $100 vs a $500 or $1000 job. However, never at any other shop was I made to feel unimportant because of it. Never at any other shop has the owner made blatent negative comments about my bike. No other shop put me on the backburner for 4 hours for a simple tire job with an appointment. I left with a bad taste in my mouth. To make matters worse, my phone falls out on the freeway on my way back and a car runs it over! I'm out a phone for a week, and same day my girlfriend ends up in the hospital!!! When I get a new phone 6 days later, Rob had sent me a very snarky text: "See, ur just like everyone else who doesn't come pick up their tires. I'm throwing them out." I almost lost it with his rudeness. I called him out, explained the phone and hospital situation and told him he was an ass. I think anyone would agree. He immediately started to call my cell phone over and over. I was really angry and he wasn't worth talking to after his rude comments and absolutely no apology. He never ONCE asked if she was ok or anything about the situation. He then called me a coward for not picking up my phone and to find another motorcycle shop. I'd be appalled, disgusted, and embarrassed if I was Rob. I honestly don't think he even cares or even realizes how he is. Either way is disturbing. Is this the kind of guy you want to give your money to and leave your bike with?!

    Sherif A.

    Best service fast honest good price you can depend on them even if it is emergency last minute call Saturday afternoon u name it I serviced 3 bikes there ninja 250,500,650 never left without a big smile I ride from single springs to go to the shop . Thank you guys Great job Bob

    The G.

    Wanted to say thanks to the guys at WCM for quick service today! If anyone is looking for quick, honest, quality service hit them up also pricing on parts and service hands down the best!

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    5 months ago

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    5 years ago

    I was very pleased with the work that was done at West Coast MC . The price was reasonable and they completed the work quickly .

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    10 years ago

    All the guys there are top notch. Honest good people with more than fair pricing. Could not be happier with the results.

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    Review Highlights - West Coast Motors

    Robert handled it like a pro even down to heating it up, tack welding it, the whole works he made this tire work for me!!

    Mentioned in 8 reviews

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