Dillon from sales and parts has been extremely helpful. I purchased a car through them and he offered to help source parts etc... even if they didn't have it, he'd send links and spots that do. Super awesome guy and a great representative of their business. Would 100% do business with them again read more

AutoGator Auto Dismantling - Auto Parts & Supplies Near Me - Roseville, California

I found door assemblies for my Prius at the Autogator website at a much better price than I had seen elsewhere. All of the employees I met were courteous and very professional, especially Jay, the person I dealt with. The website warned that there were some dings on the front door, but the dings were so small I could hardly see them. I appreciate their honesty and clarity. Phil read more

Very rude front desk. The moment I entered the front door absolutely no body wanted to assist or ask why I'm there. There was minimal conversation as they acted like they were doing me a favor by selling me an over priced headlight that had a broken tab. They wrapped the headlight in shrink-wrap and lots of tape that I couldn't open it to check out the actual condition. When I asked about the return policy they didn't want to tell me, then when I persisted that all used parts should have a return policy, they ranged it from 5 days, 7 days or 30 days but again no actual answer. Then I overheard them speaking bad about a customer that was older that had a son which I thought was very unprofessional of them. Very shook that this place is still operating. read more

*buyer beware. I called and spoke with Jay about parts I needed to purchase for my BMW. I arrived from LA and called to check on my parts. Jay informed me that my parts were sold, lost or misplaced. He acted like this happens all the time. I asked to speak with manager or owner. He laughed and hung up. I called back and spoke with Ben. I explained my situation and he informed me that it was not his sale, so it is not his problem. I asked to speak with owner. Ben said owner doesn't deal with petty/small issues like this. In a nutshell. Absentee owner has Poor Communication, Rude, Insensitive, Mean and Unprofessional staff. If i could leave 0 stars I would!!! read more

They have a standup bunch of guys and gals who showed through their actions that good people still exist. I got in a car wreck months back and the car was totaled. Car passed through a bunch of hands and ended up in Auto Gator's possession. They happened to stumble across my wallet and they went through the trouble of getting a hold of me. They used my ID to call me residence (live in an apartment) and they got a hold of me through apartment management. I drove up to Roseville happy to be re-united with my wallet but had low expectations for the contents therein. We exchanged pleasantries and they gave me my wallet, not a dollar short. I couldn't believe it I wanted to make it right but no one would take a dime. They just wanted to return it to me. Big shout to everyone on the team. From the top down and everyone involved, I really appreciated your efforts, honesty and integrity. I hope in the future to pay it forward and also hope to return possibly as a customer. If you're honest with me on this I can only assume the same about your business and practices. Thank you Auto Gator team. read more

I used AutoGator years ago and always found them to be helpful and priced fairly. I just spoke to someone named Jay out there and told him about my dilemma with a motorcycle. They do not handle the situation I have but he went way above and beyond to help me find a solution. That sort of customer service just doesn't seem to prevail these days but it sure does at AutoGator! read more

Very rude and unprofessional staff especially that pony-tail guy. They won't let me see the part, citing safety and insurance concerns, but after purchase, they let me go inside to pick up the part. I will never buy anything from this garbage place again. They do not even deserve one star. read more

Ordered a radiator, arrived earlier than expected. Price was decent. Arrived looking better than expected. Very happy and great communication and easy processing especially that it had to be shipped to a different state. read more

Easy well informed. Bought my daughter's Jeep there. It's still running great after20 years.

you are not able to see part that you are purchasing, you must pay first, then they pull the part. no photos either. once you purchase they show you the part. if you dont like it, there is a 20% restocking fee... terrible policy and poor customer service. read more

Good place for auto parts. Most of the staff is great. Had major customer service issues with the guy with the ponytail - I think his name is Will. He has zero customer service skills while ironically being in the business of customer service. He needs to be replaced with someone else. Other than that, great place for parts. read more

I came early one day at 9am to get a bumper they had available. I payed and they told me it'll be an hour to hour and half tops. So I leave run around town and kill some time. I came back two hours later and they said it'll be another hour. So three total. I left again and then came back at 2pm. Thinking it'll be took off already. So I ask the person in the front counter. Now it was someone else and they radio to the back and I hear the parts puller say that no one had asked to take the bumper off. So after five hours they had not done anything. I found this very unprofessional. I came in early so I wouldn't be here that long and it was worse. The service is horrible and some of the employs at the front counter have an attitude. I would rather pay more for a part next time and have better service than ever go through this again. I came again a few months later to get a part they said was still available. I walk in and stand in the counter and the person asks me if I need help with someone. Well of course I'm not going to stand there just to stand. I come in and they don't have it anymore. They have others but are $50 more expensive. read more

I was pleased with the order and cleanliness of this business. Staff promptly guided me to the correct location for the wheels and I noticed everything was well organized and safe. I will be back. read more

Dillion was very helpful....bought a tail light for our 2000 kai soul....great price a d friendly service...he needs pay raise.....thanks

DON'T BUY PARTS HERE! They are scammers that will sell you defective merchandise. They wouldn't let me on the yard to look at the car. They said they had one that would work for me, they had to pull the seatbelt and when the retractors didn't work and I told them they said there's nothing they can do. I did buy the part a few months prior and didn't get a chance to get it installed until now, and he blamed me for taking too much time. They had no ownership for them selling defective merchandise, broken parts. Fuck these punks! read more

Great clean professional place They know there cars The parts inventory system is second to non And the price is great. read more

I called today and spoke to someone named Daniel, and they were super helpful, super polite, answered my billions of questions. This company was recommended to by a friend of friend and I am very happy with their services so far. read more

Ordered from their website was easy to search. Found the seat I was looking for that was $900 cheaper than from dealership. Made contact with the company and picked it up a few days after it was ready. They loaded it into the truck and all employees I dealt with were friendly. Great experience. read more

AutoGator Auto Dismantling - Auto Parts & Supplies Near Me - Roseville, California

Jay was great he helped me get the parts I needed and at the end included some parts I was not aware where part of the assembly required. He was very patient and took the time to send pictures to make sure he was sending the correct part. Shipping was fast and parts fit in vehicle perfectly. read more

Five star ratings are hard to come by but Jay took care of my issue. Even though the issue was unbeknownst to us he took care of it. Superb conflict resolution skills. Definitely will be back because he went the extra mile to take care of me. Jay thank you! read more

AutoGator Auto Dismantling - Thank you Jay and Alex! Jay took care of the issue with the first engine. - Auto Parts & Supplies Near Me - Roseville, California

Best place in the world the front desk is amazing we had knowledgable friendly people aid us in getting the exact parts we need.... We will be here often! ****Thanks Ben for making it a wonderful first trip up there!***** read more

AutoGator Auto Dismantling - Auto Parts & Supplies Near Me - Roseville, California

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The staff at Auto gator was friendly and helpful. I would definitely recommend them and plan on using them in the future read more

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Don't come here, very rude employees and unhelpful. I called to order parts, they said it will be ready to pick up at 9am, I came at 9:30am, they said not ready until 12pm, then I let my friend to pick up at 2:30pm, they said it's still not ready, and they don't even know when I can pick up. DO NOT WASTE YOUR TIME HERE. read more

Came here for a running board for my SUV.They gave me the wrong Runningboard didn't find out till I got to my shop have to come back again and buy the matching ones they sold me. Once I came to buy the second one they gave me a different style again I told the guy working upfront by the way his name is Will very unprofessional with trying to up the price after he gave me the wrong piece never coming back here again horrible experience and if you do come here make sure will doesn't help you. Save yourself the headache just go to Rancho Cordova reason why I came here it's more closer rather take the drive now. read more

AutoGator Auto Dismantling - Auto Parts & Supplies Near Me - Roseville, California

I don't think of this place as AutoGator, I know it as Jay's place because he is the only one I would work with here. If I walk in and see the sad reality of him having a day off, I'll come back when his beautiful mustache is behind the desk. I hope he never leaves as I would hate to have to move closer to where his next dismantler job would be. Always friendly, respectful and keeps his word. Go Jay!! read more

THE MANAGER KICKED ME OUT OF A CAR I WAS TEST DRIVING. I realize I showed up close to closing but you'd think a business that sells cars would be willing to hangout for 10-15 minutes to let a person make their own decision on how a car is running. I like the car but I'm not going to start it with a jump box and then say looks good and drive away without at least getting what I came to see. Basically wanted me to buy it or get out. That does not feel very inviting as a customer. Maybe the owner will read this and look at his teams customer service. I guess my money isn't wanted at this place of business. read more

One of the best places around Autogator has most stuff I call for and the prices are Amazing ( now I'm not saying go ahead a raise them lol). But they have great customer service Jay at the front fest really knows what he is doing and who ever put him in that spot, well they know what they are doing also cause that boy needs a raise. Every time I call he knows exactly what I'm talking about and what I need how much it will be how long till I can pick it up and so on. Just about everyone I have worked with at AutoGator is friendly and knows their game. So kiddos to the leadership team at this place they really know what they are doing. Great job folks! read more

I needed a certain part and this place had it for a reasonable price. I also went online to their website to look at the part in the car too. The thing here is that they pull the part for you and bring it to you at the counter. This is a big convenience factor who those who don't want to go digging around with tools they might not have. I can see how it also protects the business from unscrupulous customers. Go to any Pick N Pull and see what he mean. My complaints are how small the parking lot is especially since they park their junkers for sale in many of the spots leaving few left for customers. Also the previous reviews here about the counter guy "Jay" I think is his name are somewhat correct. He is a straight talker and shooter (no filter) which many people in today's PC society are not used to so they may get offended by. Can you say Trump? read more

Although the cars are salvaged, I felt better about going there than to a clean title, used car dealership. They told me everything that they knew was wrong with the cars I was checking out. All of the men there were nice and helpful. When searching for a head light cluster, I was told that they did not have one there for me, but they referred me to two other dismantling places in Rancho. I was given the name of the places with their phone numbers on a sticky note. I like it! I have had to take care of some body damage with the car and have had to take care of regular maintenance issues, but nothing out of the norm. Overall, I am very happy with my purchase and don't feel I have been cheated one bit. I originally opted for AutoGator because I have been low on cash, but I'll probably check them out for my next vehicle purchase also. read more

I've never sold a car so when I ventured out to do this I am so glad I came here because the customer service was on POINT. Let's start from the beginning. My car was on it's last string and it was only a 2008. However with all of the problems it gave me, my husband and I decided it was time to let the car go and buy a new one. I got quotes from a lot of places, but AutoGator has a very user friendly online service. At first I was hesitant because I didn't want to receive phone calls from them and other yards inquiring about my car. However, their site allows you to message a customer service representative directly! You can up load pictures and see your quote! Completely hassle free and user friendly. So I got two quotes, one for pick up and one if I drove the car to them. I decided that I could make the drive and just uber it home. I made it literally a BLOCK away before my car just died. I called them and told them the situation. I forget his name because at this point I was so frazzled with life ... but he was so helpful. He hung up with me and was able to get in contact with the tow truck to help me out as he was coming back to the shop. The tow truck guy got me running and I was able to get the car in the shop. Of course there was one more disaster before that happening but to spare everyone the details... I got in was able to talk to the same representative and I thought for sure he'd deduct money from my quote for the whole debacle but he gave me the original quoted value. Made it SUPER easy!!! Thank you guys so much. Today was one heck of a day and everyone made it so much easier for me. read more

doug wouldn't let us start a truck without showing him money first. how do you expect to sell a vehicle without starting it...

I was a little hesitant about the idea of selling a car to an auto dismantling yard but AutoGator put all my fears to rest! I used AutoGator based off of the positive reviews on Yelp (and the not-so-positive reviews of others). It didn't hurt that they also quoted me the most money for a non running car! The quote process was great, they have a web-based system that allows you to upload pictures, exchange information with a representative, and set up the pickup. Dan was extremely helpful and courteous and the process was super easy. The tow truck driver showed up with a check and took the car away with no problems. I would definitely recommend AutoGator to others and already have! Thanks guys! read more

This place is awesome. The people who work here are straight forward, polite and too the point. How business should always be done. They are also extremely reasonable with their prices. Bought a used transmission from them. I ordered it over the phone and they held it for me for 24 hours without taking any payment. I drove over the next day, paid, they had already removed and cleaned the part for me, and all I had to do was help push it off a fork lift into the back of my car. Easy as pie. They also gave me a 3 month warranty and so far (after installing the new transmission) my nissan is purring like a kitten and driving better than ever. 'Will definitely be returning here if I ever need too. read more

Yesterday my Boyfriend and I bought there Jaguar At first I was upset because we couldn't test drive the car on he open road but considering the condition of some of the vehicles and the title the liability and issues that could happen make sense. After me being a jerk the gentleman was still very respectful and calm through the entire ordeal they let us know as much as they knew about the car let us feel it out on there property only 5MPH but atleast it gave us an idea on the car and honestly we will be back I have already recommended this place to several friends and I have an awsome and affordable body guy so the small dents on the Jag are already out and the car is like new already. read more

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Just got a 2000 Dodge Stratus here and was able to get it a a fordable prices with quick service to answer all my questions.

I dont want this to reflect upon AutoGator for I found them to be extremely kind and helpful through a very difficult time having to sell my car! After having my car picked up, I encountered a problem with the towing company itself, specifically the dtiver who was totally unprofessional. I decided to call the owner Don and talk to him about this problem, for I didnt want this to happen to anyone else. Don could not have been more professional, kind and so willing to address this situation which I know he was extrememly uncomfortable that one of his customers was treated this way. We talked for awhile, and I felt assured that my concerns would be addressed! DO NOT HESITATE TO GIVE HIM YOUR BUSINESS! I WILL DEFINITELY recommend him to friends and family for their needs should it arise, and if down the road, I need anything I WILL DEFINITELY USE THEM AGAIN! read more

AutoGator made it easy to do business and staff was friendly. The tow truck driver was personable and knowledgeable. Couldn't of asked for a better experience selling my broken car. Thanks auto gator read more

Bought a straight car with intentions on working on it to restore to original quality. Service was awesome. Guys helping with the car are very friendly, but didn't know much about the vehicle. Only reason not 5 stars is because it said bypassed heater core and will need a part to stop coolant leak. Well it needed aaaallllooottttt more than just a hose to stop coolant leak, 38hrs work/$600 later in misc. parts and counting just to get it to run and idle. It is my project so cant complain much. Great place to buy a donor car or a rebuild project vehicle for experienced, motivated person. NOW the tow driver OLEG is the best dude everrrrrrrr!!!! You ever need a tow his number is 916-257-3330, only accepts cash but shouldn't be a problem, price matched 3 other tow trucks and they wanted $100 from Roseville to N.highlands, Oleg= $40 BAM!!!! read more

For a business that has been around since 1981 they're customer service is horrible. I called about a motor for my 2009 Toyota Corolla (2zrfe) asked them if they had one. I saw there motor on eBay for a 2013 Toyota Corolla (2zrfe) and asked about it the so called customer service representative just laughed at me saying it's not compatible. But if I want to still buy it no warranty. Funny thing is I ended up buying a motor from another dismantler that knew what he was selling and sold me a 2013 motor and vehicle is up and running. Oh and the motor was $200 cheaper. Thanks for the horrible service read more

Got an air bag for 2013 GMC Sierra, price was $200, everywhere was over $300, I paid over the phone, came there to pick up, part was in a " Will Call" as promised. Great customer service! Thank you guys read more