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    West Coast Security Systems

    3.7 (3 reviews)
    Open 9:00 am - 6:00 pm

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    Services - West Coast Security Systems

    Security system installation

    Security system repair

    Security monitoring services

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    4 years ago

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    3 years ago

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    12 years ago

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    Direct Protection Security - Adt Authorized Dealer

    Direct Protection Security - Adt Authorized Dealer

    4.8
    (377 reviews)

    Seniors beware My equipment is over 6 years old and…read moreequipment is paid for. I pay over $60 monthly. I have to pay for a technician to do anything. ADT has also leaked my personal info on the dark web. Bye you corporate scam artists.

    I had no issues with the alarm service itself. But I do have major issues with shady business…read morepractices. I do realize that ADT corporate is different from installers like DPS and my complaint is more with corporate, but I feel it is my duty to inform potential DPS customers what it is like to work with ADT. DPS did my initial install and while they have been professional and courteous, they are attached to a deceitful company. Last fall, I decided to sell my house. I wanted to upgrade my control panel to an all-digital panel as part of sprucing up the house for sale. A tech came out to check out my equipment. He quoted me a price for the new panel and came out the next day to install it. I have now moved and called ADT to cancel my service. I was informed that when I upgraded my control panel, I signed a 2 year contract. Well, I was not informed of this by the tech. Did I read the purchase document for the panel? No. I'm admitting fault on that - but I was told it was just for the panel. Again, I told ADT (both in my initial reach out and in person with the tech) that I was doing this to upgrade for a MOVE. I made it clear I was LEAVING. Why on earth would I agree to a 2-year contract extension? After more than an hour on the phone with ADT trying to get it canceled (I was transferred 5 times) I was told I got the penalty reduced to "$22/month for 12 months." Before I signed (as I was in a hurry as I was at work and had already spent more than hour trying to get a simple contract canceled), I asked the account manager if there were any other hidden fees associated with the contract. He said no. Imagine my surprise the next day when a self-install unit arrived at my door with a pricetag posted to my account for ~$400. Once again, the account manager knew I was living with family and did not want or need an alarm. I do believe I was intentionally set up twice - and fell for it. That is on me. It's on ADT that I was set up. Nefarious business practices. I reported this to the BBB and a day or so later, I got an offer from ADT to reduce my penalty by $500. (The penalty was originaly showing as $1,300.) So now it's down to $700 but I am not giving up on principle. I was a customer for more than 8 years. I paid every bill on time every month. When I buy my new home, you can bet for certain it will NOT be with ADT.

    San Marino Security Systems

    San Marino Security Systems

    4.8
    (236 reviews)

    San Marino Security Systems installed both an alarm system and a camera system. After a brief,…read moreunpleasant encounter with the other security company P--t, we realized that we needed a security company that would "not just send a sales person " but a company that would do the job. After all, we are talking about home protection, not selling shoes here. The alarm installers showed up on time, introduced themselves, and were very easy to work with. Thank you, Ulysses, Marlin, and Edison. Then we had San Marino replace our old camera system. They did a fantastic job of getting all the cameras to cover the strategic areas. I was impressed! Thank you Dennis, Victor, and Chris. I will soon replace my alarm system and cameras at my business, and recommend San Marino Security Systems to anyone who may be serious about protecting their home with an alarm and camera system. They are the best in the business!

    We couldn't be happier with San Marino Security Systems. The level of care they provide is…read moreunmatched. Connor walked us through the entire process and answered our hundreds of questions with patience and like a pro. A huge shoutout to Martin and Adan, as well. They were so patient, communicative, and helped us make decisions when we were stuck. They also shared their strategies for where to place cameras and how to hide cables. Anytime we asked for a new addition to the system, they did it happily and without any pushback. They know exactly what they are doing and they are pros. Their office staff are also so friendly and willing to help. There was a lot of coordination that needed to be done and they were proactive and communicated with us daily to help us and answer our questions and to ensure everything went smoothly. They never tried to upsell us; they worked with the existing San Marino security equipment the previous owners left behind, updated the batteries, and added some new equipment - it was all seamless. The quality of their wired cameras are amazing. We will never use another Security System company.

    West Coast Security Systems - securitysystems - Updated August 2026

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