never thought I'd leave a 5-star review for a storage unit, but Westward Storage has earned it…read moreeasily. From the moment I arrived, I could tell this place was different. The entire facility is spotless and well-maintained. You can tell the team takes pride in every detail from the clean grounds to the secure, well-lit units. And speaking of the team everyone here goes above and beyond. They're warm, professional, and genuinely helpful. Every interaction feels like you're being taken care of, not just processed through a system. Now here's the tip I give everyone: Go for one of the units with a Keyless Smart Lock. You can access your unit with your phone--no keys, no codes, no hassle. It's super convenient and adds an extra layer of security. Once you've used it, you won't want to go back. Prices are fair, access is easy, and the location is perfect if you're near Walnut, Diamond Bar, or Pomona. I've already recommended Westward Storage to close friends and family and I'll keep doing it. If you care about clean, secure, and stress-free storage, this is the only place to go. They are the best self-storage park in Pomona and the surrounding cities. Cal Poly Pomona student friendly too.

Good rates, nice people and great security. Coffee and treats in the office for everyone who comes…read morein.

Friendly staff Least expensive in unit I could find for the…read moresize I needed Good move in specials Clean facilities

Nice people and great service. The place is super clean they have those flat bed carts to help…read moreunload. They actually care about the customers and not just about get them in. Would recommend 100%.

This review is a bit overdue because of the busy holidays, but I received the best customer service…read morefrom Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia!

Someone cut my lock and stolen all my package and at least 16 boxes last November. The thief used…read moremy identity to apply a lot of bank loans. It took me several month to solve this issue. The problem is they don't have camera in each hall. So they can't know if someone cut and changed your lock. They say they will have camera next week in the hall but the police told me they won't have camera forever if they say so. And I really can't believe their manager never apologized and feels like it's not their responsibility. Planning to sue them. If this doesn't happen on you, you won't feel how terrible their service is. They earn money so easy that they even can't guarantee your lock won't be cut. Believe me a storage service should have camera and monitor system. Instead only having one camera at the gate. Although they provide a little cheaper price, I really regret choose A-America storage at Pomona. The last thing is the thief has passcode to enter this storage so I'm pretty sure it's their customer or their own people. Who is the next victim? Have you checked your lock has been changed already?

I asked to find out about leasing warehouse plus office space. They were very slow to respond and…read moreonce responded even slower to follow up. Never received the price sheet or the contract.

Excellent professional staff. Great service and caring team. Easy communication. Would 100%…read morerecommend.

Erica is the best! She is super attentive to her customers needs and is so friendly. Every time I…read morego to my storage unit, I make sure to go say hi because she really is just the best! She is very friendly and efficient. She also is very knowledgeable on the policies/best practices as well. She was able to answer all the questions I had and offer me more valuable insight. Thank you Erica!!!

Chris is an amazing guy, very helpful and informative. He answered all of our questions and…read moreconcerns. He even took us on a ride on his golf cart to our storage on a very hot summer day.

I have had numerous storage units over the years and AAA Self Storage is by far, the best of them…read moreall. The entire grounds are well maintained, staff is always avail during normal business hours, all the units are climate controlled and entire property is closely monitored for security. Rates have gone up slightly over the years but they are still very affordable. I am definitely a happy customer.

Place is meh. They'll give you good service at first . Once your their client seems as if they…read moredon't want to be bothered when you ask them questions . I'll be moving on soon .

We were told this location was climate-controlled, but it's not. The first day was horrible. After…read morea 12-hour out-of-state drive and under a time crunch since they close at 9 PM, we were delayed an hour because we weren't given the access code to the second floor and couldn't reach anyone by phone. Thankfully, another customer came by and helped us. The second floor is hot and has no ventilation. On top of that, we realized we were assigned the unit at the very end--so make sure to confirm which unit you're getting, because there is only ONE access door. So imagine having to walk and push your cart from one end to the other multiple times. They're quick to call and answer when it's bill-related, though.

If I could give zero stars, I would. My family had several units there, since before it was Public…read moreStorage, and we had no problems. As soon as PS bought the facility, we had nothing BUT problems. Our units were robbed continuously, and management (on-site and district), refused to help. When they would find our u it's "unsecure," not only would they NOT contact us immediately, but they put on THEIR locks, and refused to remove them, when we had new locks in hand. This gave them ample opportunity to continue to rob our units. The other complaint is the constant raising of the rent, with absolutely NO JUSTIFICATION, to do so, (no upstairs ventilation, stairwells filled with spider webs and dust), except to price the unit's out beyond affordability, so they could "auction" whatever items remained. The auction house they used to finally empty my family's units were rigged so that the storage personnel would gladly pilfering through whatever was left, before selling it for ridiculous fees, and then having the audacity to try to charge US, for the cleaning g fees, when it's the responsibility of the auction 'winner.' DO NOT rent here. There are better storage places to rent from in the area, that are also more secure, and have more restrictive access to not only the gate, but the upstairs indoor u it's, as well.

Honestly, this was one of the easiest sign-up processes I've dealt with. We handled everything…read moreonline and it took maybe a few minutes, no back and forth or confusion. The pricing is what really sold us. With the 50% off for the first two months, it ended up being the best deal we found nearby. Customer service was also helpful when we reached out with questions, which made the whole thing feel even more solid. So far, no complaints. Simple, affordable, and straight to the point.

Best pricing around the Pomona area that was clean and well maintained. The customer service was…read moregreat also! Kept us informed and communication was so easy.