Had a phenomenal massage experience with Ann (sp?); I had so many knots on my upper back and shoulders and I walked out of there feeling 10 yrs younger, limber and no longer tense. They accept walk ins which is great because I wouldn't have been able to relieve my tense muscles last minute. The only small drawback to that is that they have to tend to the incoming inquiries and other walk ins as well, which happened twice during my session. She was quick to come back and was apologetic so I didn't mind at all. For those who are nit-picky about the "area" or location, it's no high end massage parlor, but it's clean, and you get your money's worth and my masseuse was super friendly. read more

Horrible Service!!!! DO NOT GO!!! Did a walk in...said no. Called again over the phone told me to come in right away?? Made an appointment at 8pm, for two people. She demanded us to pay before service which makes ZERO sense, i've been there before and have never been asked to pay prior to service. When I asked her why...she refused to answer. We booked for a 60 min appointment...and she kept saying 30 min please...45...please, when we specifically requested 60 mins. She took both of us in at 8pm, started one appointment at 8pm...the other one didn't start until 8:25pm. The owner left the room MULTIPLE times 10+ minutes claiming to use the bathroom conveniently when another person would walk in... Would constantly walk in and out of the room which was distracting. Did not complete the entire 60 mins for both of us. As we walked out we gave her a generous and pitiful $10 tip since the service was awful. She demanded for more. Do not waste your time going to this place! read more

This is a terrible store. I have been here twice. Every time is the runaround. Made an appointment with Mia, and she was very rude and told me to see someone else. Before she saw me. I was recommended to her by another employee. I would recommend avoiding read more

I really wanted to like this place, but my first experience was extremely disappointing. I had a 3:00 PM appointment, but they didn't start my massage until 3:10 PM. I paid $70 for a 60-minute massage, plus a $5 fee just for using a card which was never mentioned upfront. Midway through, the massage therapist left the room for about 10-15 minutes with no explanation, only to return later with a quick apology. That time was never made up, and I definitely didn't receive the full 60 minutes I paid for. To make matters worse, the massage itself felt rushed and lacked any real effort or care. At the end, they insisted on a tip. I offered $15, which I thought was generous considering the service, but the woman immediately pushed for $20 which felt completely inappropriate. She finally accepted the $15 but added another $1 card fee without explaining why. This kind of service is unacceptable, and I won't be returning. First and last visit. read more

If you like strong deep tissue massages that really get the knots out, ask for Selina or Jenny. They are amazing.

I just happened to be in the area and found this place, it is amazing. They have very good customer service, The therapists are very nice and friendly. I like the decor, The therapists have professional massage services. Also, the price is very reasonable. I felt truly refreshed after my massage. I will definitely go there again soon and recommend friends try out this place. I really like the atmosphere and the service. I have constant back pain from an accident. All the therapists are excellent. They just know how much pressure to use to make me feel relax. They are totally professional and very skilled. I am addicted to this place. I had back pain now it's gone. read more

Was looking for a place With space for me and two of my friends on a Friday night(much tougher than it sounds)and was lucky to find this gem. The ladies here are super sweet and friendly. Very strong and checked on me multiple times if pressure was good Even asked me beforehand if I had any areas to focus on (if you go to other Asian massages, this rarely if ever happens read more

This is the first time for my boyfriend getting in a massage this is the worst place to go the lady that was doing my massage would be coming in and out when she was massaging me she went out to the front to greet her customers how is that a service.. read more

I was look for a place in my neighborhood to get a full body massage and I decided to give this place a try . I work out several times a week and I always have issues with my back so I needed a reliable and honest place to get my service done . I purchased the 90 minute service and honestly it was a really good experience up until when I was finished, I was going to give the masseuse a tip and I pulled out 30$ to give it to her she said to me that I need to give her more money as a tip , she saw I had more money and she I she insisted that I tip her 50$ , now I am also in the service industry and I know about percentages and what is customary, but as a business person I think it's extremely rude to insist on a large tip especially since she doesn't know my finances or anyone's finances for any future clients. A tip is a gesture and if I get tipped even 5$ I appreciate it so this attitude and expectation is unacceptable. I was looking forward to going regularly to this business for my service but I will not be coming back here again. I felt taken advantage of . read more

Kind of a hidden gem found while traveling for business. Clean, great ambience, young and friendly staff, nice music (better than some other Asian spas imo), reasonable price. The plaza seems safe and abundant parking. They have hot stones, which is my favorite, when requested. Will come back again. read more

They are open! Check-in was a breeze. The rooms are clean and cozy. The atmosphere is soothing and I felt very comfortable coming in for a late massage. Hands down the best massage I have gotten in YEARS!!!!!!! Masks were worn (by me and the West Coast Spa team) and with other hygiene measures that they also took, I felt safe. My therapist was professional in deep tissue massage and she was very . She checked in with me on pressure level and my comfort throughout my entire massage. I feel relaxed and my body feels better following this experience --- which was my goal! I also recommend to try to their amazing hot stones and astonishing table shower. After every appointment, I've left feeling better then when I came in. I already booked my next appointment and can't wait to go back! read more

Just went to West Coast spa. I had back pain now it's gone.Really like the atmosphere and the service.

I was driving 6 hours from Bay Area and really want to get a massage. This place is nice and the girls are very friendly and professional. Feel extremely relax! read more

I was in the area and decided to try this place out. The staff was friendly and helpful. Very knowledgeable. Clean place. It was a little bit more pricey than what I usually pay for a massage but they really do a good job. I had neck and shoulder pains coming in. I left feeling a lot better. Perfect amount of strength and pressure. I would come again. read more

Pro: Strong massage. Seemed fairly clean inside. Cheap Con: This place is in a run-down-looking strip mall, located between nail salon and a bar. All men on the waiting list in lobby... make your own assumptions. Just a small towel to cover yourself during massage. No discussion of problem areas, pain, previous injuries, etc. makes me question the training. read more

I have very much enjoyed my massages here. I have constant back pain from an accident. When I am at my worse Lili is the best. She knows just how much pressure to use to make me relax. I have only tried one of the other therapist and I will stay with Lili. She is totally professional and very skilled. I am addicted to this place. read more

I loved my experiences here. I've been back several times because the atmosphere is very tranquil, the staff is professional, and the facility is clean. The therapists are friendly, but I'm not talkative during a massage and they seem to pick up on this. Everyone who has massaged me is skilled to the point where I'm floating a few minutes in. I've never felt so comfortable during a massage. Management must do a good job because the experience is the same with each therapist. I'm hooked; in fact, I think I'll make an appointment now. read more

Celine did a fantastic job (: My husband and I went to west coast spa massage center for the first time. It was amazing! I highly recommend it. Ask for Celine she's the boss (: will be coming back again! read more

Great massage and a great price! Hidden gem. Great massage at an affordable price! Calming music plays and a wonderful atmosphere.

I've been here once before and the girl I had was great (forgot her name). I don't judge a spa by the looks of it (although aesthetics are nice) but really I judge it by the masseuse. This time I went and the front end girl was rude and it was also hard to communicate because she didn't really know english (which I never have an issue with). Then the girl that did my massage, Mimi, was just not into it. She splattered oil on my back viciously, like she was annoyed or something. She was also wearing sandals that kept slapping about as she walked around the massage table. I kept trying to relax and I just couldn't. It was horrible. Needless to say I left this place disappointed and still wanting a massage Beware this place is a hit or miss. read more

1 word to describe this place. Joke. I went cause it was close to work and I threw out my back recently. All I got was some light weird half massage cause all I wanted was 30 mins which was 40 dollars, not worth it. My "therapist" burped twice during the "session" the lights were on max and normally I close my eyes to relax but I didn't trust her. All she was doing was pushing on my arms and legs while looking at the clock the entire time so she didnt even notice I was making sure she wasnt just poking me with a stick. She then said that gratuity for 30 mins is 10 dollars when I gave her a 5 (cause the massage sucked) so i gave her 20 expecting change since I just didnt want to deal with it but she tried to take my 25 dollars. So I managed to get my 5 back and determined I already wasted enough time here. I didnt even say bye, just left. She didnt even offer the usual water. It was a disgrace and usually I am pretty forgiving since I've had bad massages that at least a small part was helpful. Gratuity is optional the fact that they have a so called requirement is probably against the law since it isn't advertised. Go somewhere else it's as bad as it looks like on the outside. Terrible. read more

Came here after a long day of work to try to relieve my back and neck pain, all I got was a weak pat/rub on my body. And she harassed me to tip her more when it was all over. I definitely will not come here again and do not recommend. read more

I've had massages done in the Placentia/Fullerton area at different establishments but I have to say I'm very pleased with this location. I especially recommend asking for Linda. She has done numerous massages on my body and I always come away feeling extremely relaxed and I certainly feel much better than when I came in. The stress relief just melts away when she gives me a full body massage. I really appreciate her technique and commitment to making sure I'm rested,relaxed and refreshed. P.S. Her foot massage is heavenly read more

Amazing!! My husband and I came here in hopes for a decent massage and it was the best massage I've ever had. Linda was amazing and my husband loved his masseuse as well. Definitely recommend. read more

Bad experience/customer service + decent massage = not worth it. My friend and I decided to do a couples massage here. She called and made an appointment and we showed up a little bit before our time. When we walked in, we couldn't see anyone at the reception desk. A moment later, a lady came out and said that they couldn't take us because they were busy. My friend informed her that she made an appointment and asked if she could use the bathroom. The lady told her she could not use the bathroom and that we could wait. She returned after she made a phone call confirming our appointment. Then, she let my friend use their bathroom. She led me into the room where we would get our massage and when my friend returned, she immediately asked for us to pay. We were so confused by the whole exchange, but still gave her our payment (which was higher than advertised and not itemized). Then she left us to get ready for the massage. My friend was in the middle of undressing when the lady came back in. My friend had to ask her 4 times to step out so she could finish undressing. Then when she returned, she began my massage. I wasn't thrilled by it. I almost asked her to stop and just give me a refund. She was wearing heels to do a massage! She didn't ask me what I wanted to focus on or any questions, which bothered me. But it seems like her English was very limited. I let her keep massaging me and it wasn't until 20 minutes later that we heard the front door open and another lady walk in to give my friend her massage. They talked to each other a lot while giving us our massage in another language. We did not enjoy our experience and won't be returning. read more

Literally worst experience of my life. If you have a Groupon deal avoid this place at ALL costs!!! My boyfriend and I walk in and the receptionist came out picking her nose.... (I immediately wanted to run) Then she started sucking on a piece of candy and told us they were really busy. When we told her we were there for a 1:00 appointment she blankly stared at us for a good 20 seconds and replied, "Oh... we thought you already came in, we gave your spot to other customer, they said they had 1:00 appointment". At this point I'm in shock at the level of customer service (if you can even call it that). My boyfriend, obviously upset, asked politely if they asked to check I.d or anything and of course she just stared at us..... It was SO bizarre. She then preceded to tell us that they were really busy, and chuckled (maybe she was uncomfortable, but c'mon). Finally I looked at my boyfriend in relief because there was no way I was even walking in the back of this place, I couldn't even imagine what was waiting for me on the other side of those disgusting looking shower curtains. I feel like this may sound harsh and that's because it should, it was such a bad experience I don't want anyone else to waste their money. read more

Great place with new experience!! Really enjoy the massage treatment. The male masseur is really nice and friendly. The price is kinda lower than average , maybe it's the promotion period. But still worthy to try ! Strong recommended !! :) 5 star read more

Really needed a massage today so I searched Groupon and found this place. Not the nicest shopping center but inside is clean and relaxing. Daisy gave me an amazing massage! Plenty of firm pressure to help with all my knots and tight muscles. It hurt but I needed those knots gone and some are and the rest are much looser. Great place to go for a massage! read more

Enjoyed my massage here. Definitely a good idèa to get the groupon. I like the fact that they spent a lot of time on my back because that Is my main area of soreness and discomfort. I went here with my wife and they have a couples room which is nice. The location is not the prettiest but they helps to reduce rent which makes this place cheaper than most Fullerton places. I'll be back in the future. But because I'm cheap i only use group ons for massages. read more

I had a wonderful experience here! The therapist was professional and very very kind. Pleasant atmosphere, professional staff and fair prices. read more

Despite the location, this place is heaven once you step inside the doors. Super friendly staff, amazing prices, and superb deep tissue massage. Will definitely be coming back! read more

I wish I could give it -5 stars if possible! This place is the exact same thing as the $15 foot massage place you find in China Town! Why pay so much more for the same/worse massage? I found their new client 50% off promo on the website (they are still posting it on their website at this moment!!) and called to confirm before I went. Lady answered the phone said yes but obviously she didn't understand English. When I got there and asked for the discount, they just denied the offer and kept saying they didn't know anything as the manager wasn't there. I gave up arguing and found the yelp offer ($45 for $70 value) so I went ahead to purchase the deal. HUGE MISTAKE! I should have walked out at that point but I really needed a massage that day. Rate card on the counter said "$75 for 90 mins so I asked the lady that I wanted 90 mins and I'd pay the $5 difference. WRONG! Why?! They said the rate card is "special" so they couldn't double dip w/ the Yelp offer. Oh really? Then you'd better put "Walk In Rate" on that damn sheet! Anyway, after a good 15 mins arguing with the lady and the manager on the phone, I settled w/ 60 mins Yelp offer. The manager said hot stone can be free w/ the Yelp offer so I tried it. The stones are not even warm at most. I stopped the lady right away and stuck to traditional massage. Her technique was non existence; simply just rub oil over me w/ some force. I've had 100+ massages in the past and this was definitely the top 3 WORST experience. I feel bad for the lady because at least she was very polite. Stay away from this place if you want a real massage! read more

I had a big knot near my scapula, and decided that i should go in because i don't want to go to bed in that shape. The therapist asked me where to focus, then went to work. I appreciate how strong she was, and that she asked if I was okay. Very professional and I enjoyed my massage very much. read more

Strong Thai massage. Nothing fancy about the place. Went with a Groupon deal...not sure if I would go back. Was a nightmare getting there with all the construction on Yorba Linda. read more

Love it. Best massage received in a very long time. Mi was my therapist and she listened to where I told her I was feeling pain. She really took her time work those problems spots out. The perfect amount of pressure bc she would check in on me to make sure it was what I needed. This is my new spot. The place is very clean and good temp in room, relaxing music and very clean. Worth it. Now I'll be able to get a good night of sleep. read more

Excellent massage given to me by Coco. I've been back 4 other times. You can't beat the price

Great, great,great experience. Clean and comfortable, even has a electric heating pad that keeps you warm! Staff is well trained and provides a great massage. The rates are the best in OC. Took all my headaces and tension away. Going back soon! read more

Extremely unsatisfied. The place looks unclean, it smelled like cigarettes I swear. The massage was painful, the lady doing it did not know her techniques well, she hardly used any oil so a lot of times it was dry rubbing. $60 for 60 min not worth it! I've had excellent massages for $20 per hour in riverside. On top of that I tipped $10 and the lady says, umm usually it's $20. I didn't even look at her, signed, and left. read more

I am fortunate to have found this place. Clean, professional, EXPERT, mastery of the art/skill of massage here. I too have suffered from multiple injuries..and the masseuses at this place have always made me feel great...I go back as often as possible. I love this place. read more

Stopped in last night because I work across the street and my back and shoulder were killing me! The manager was very friendly and helpful. My masseuse was incredible! She really focused on the spots that needed the extra attention while still giving me a full body massage. I highly recommend it! read more