I'm unfortunately unable to give this pharmacy a 5-star rating due to the way I was treated by one of the technicians, "Jinny" or "Jenny" (I'm not sure of the correct spelling). I understand that working in a pharmacy can be stressful and that dealing with customers all day isn't always easy. However, that should never be an excuse to speak disrespectfully to patients or make them feel belittled. I was calling regarding medication for my daughter, who is only one month old. Naturally, if I'm calling to follow up on her medication, it's because I need assistance and want to make sure everything is handled correctly. Unfortunately, the technician seemed unwilling to properly take down the information I was providing and spoke to me in a very rude and dismissive manner. When I asked for her name and let her know that I would be leaving a review about my experience, her response was, "Okay, good luck." I found that response extremely unprofessional and unnecessary. Thankfully, Kathleen, the pharmacist, was incredibly helpful and professional. I had to call back, but she took the time to address the situation and even apologized for what had happened. I truly appreciated her professionalism and willingness to help. In the end, my issue was resolved, but I wish the situation had been handled that way from the beginning. A little patience, respect, and proper customer service would have prevented the unnecessary back-and-forth calls and made the experience much less stressful. read more

If you get an email that your photo IS READY , call before going in otherwise you will get hit with " its in my work-q that email is an estimated time it will be ready " Clearly not my email states to swing by the store & my order will be waiting. They need to get a more organized way to find photos , the first girl that helped me basically told me my orders werent ready .. 1 of them being from MARCH. Then called in some other lady to help who seemed like she worked on photos . She found the march order . Then the order i placed today that i got an email about saying it was ready was clearly not ready. Under new management said the sign outside , someone needs to look into getting better customer service in here ! & maybe people who actually do their job read more

Walgreens - My order READY to pick up - Drugstores Near Me - Fullerton, California

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Reviews for this pharmacy will probably go nowhere nor will do they do any good but I regret coming here to pick up medication, every single time. The pharmacist does not listen and always tries to fill prescriptions I do not ask to be filled or out of order. She also calls for unknown reasons without leaving a message, and then acts dumb when I call her back when she didn't leave a message with any context to begin with. Additionally, there have been times where I had to wait for her for more than an hour (outside of their lunch window) because she took an extended break/lunch before I could even pick up my medication. The pharmacy techs (other than the Asian guy, he is really nice and knowledgeable) are rude AF. It's like they have hearing problems (both at the drive through and inside window) and are always telling me to speak up to the point where I'm shouting my personal information for other people to hear. I pick up at a different Walgreens on the other side of Fullerton now (it's worth it, the pharmacist there is so kind and caring and actually listens) as well as CVS down the street where normal human interactions are far superior. read more

Walgreens, PLEASE FIRE YOUR PHARMACIST. All of your customers, including me, are going to CVS up the street now. Look at all the reviews on here and Google and it's ALL about your abusive pharmacist. People are hurt, suffering, dying and rely on medications to keep them alive. Instead, your pharmacist is literally making people sick. All we want is help, our medications and all we get is someone making excuses for her inability to do her job by yelling at us about how many other customers she has to help. Meanwhile she doesn't answer our questions BUT WE ARE YOUR CUSTOMERS!!! WE SIGNED UP, WE WAITED, AND NOW WE CAN'T GET ANSWERS TO SAVE OUR LIFE AND GET TOLD WE'RE BOTHERING HER. IF SHE IS SO BUSY, GET HER HELP. I HAVE NEVER EVER SEEN A PHARMACIST SO OUT OF LINE AS HER. GET HER THE HELL OUT OF THERE. read more

This is for the photo department...I was trying to make a photo anniversary card for my husband and was not familiar with the process. Art was very helpful in giving me instructions and was very patient with me. When I had completed the card he quickly printed it out for me. I was very pleased with the way it turned out. I really appreciate Art's assistance and the kind customer service. read more

Went into this store today and let me tell you it smelled horrible! I think someone is using an old must , moldy mop on the floors. If you know what that smells like. I mentioned it to the young lady when I checked out, she seemed to be aware but not much care. I got a headache by the time I left I'm not sure how the employees can tolerate that for an entire shift. Doesn't seem healthy. read more

Ooof, where to start. First I came in to do a last-minute Mother's Day photo order. I sit down at the kiosk and start selecting my photos and while I'm sitting there, I get to hear these two young coworkers, bashing and talking crap about a coworker named Linda, who apparently is really old. I heard many very nasty comments regarding this woman, and they were quite aware that I was sitting right there and then I proceeded to pick up a few items and walk to ring up my items and an older gentleman by the name Alex probably in his mid 50s proceeds to bring me up and I saw the machine spit out a $10 off coupon and he grabs it quite quickly and shoves it down below and so once he gives me my receipt I said oh that's quite interesting. I always get coupons he goes. Oh yeah you didn't get any this time it would've printed out. But he pocketed my coupon. I feel really sorry for this lady named Linda. These two young coworkers obviously hate her, the one guy was a young white guy, and the other coworker was a young African-American woman. This is completely unprofessional behavior... And this kind of conversation and behavior should never be happening in the workplace read more

I came in here to deposit cash into my CAPITAL ONE. This smart alley cashier Ashley said their max amount is $500. I said I have input my app and it tells me my max amt of deposit. They insist that their limit is $500 I asked for proof none was provided. She called her manager and said "Chime" I said I do not have chime. They insist their comprehension which is "chime card." I am not sure they have a very good comprehension. I showed the app. So I am not sure, if they understood me at all. This walgreens has awful customer service. What is worst is the way they speak has no professionalism. Upon reading from previous comments I agree been coming here for a long time either store or pharmacy has not been good. I moved to CVS on state college & chapman due to their poor customer service. Hope management will look into this. read more

Walgreens - Limit is up to $1000. - Drugstores Near Me - Fullerton, California

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Only giving it five stars for the older ladies that work there and some younger guy. Whoever the heck is the manager or owns this place step it up with hiring more people. ONE person doing cashier then running to help with photos then running back to ring people up. This place needs to do better stop overworking your employees. read more

Came here to get vaccinated. I made an appointment via the app and arrived at my allotted time at 5:40 p.m. and checked in via the app while in the parking lot. To my surprise there was a minimal line and they called my name about 5 minutes after I arrived inside the store. Best vaccination experience ever. read more

Pharmacist here are incredibly rude. I show up 8:15 for 8:30 appointment They ask you to show up 15 minutes early When I arrive they act like I'm bothering them. They were just incredibly rude and short with me. Smiling and being polite is free . Every time I come here the p read more

I found some Nacho Cheese Takis. They're really difficult to find in other stores. Small parking lot. I got myself a Black Stag Vanilla Iced Latte. Total came out to six dollars and some change. Cashier did not seem to be very happy working there, but he was pretty kind to me and customer before me. The chips and iced latte were easy to find. Overall, I'm glad I found those Nacho Cheese Takis, and I enjoyed my purchase. read more

Walgreens - Takis (Intense Nacho) - Drugstores Near Me - Fullerton, California

This Walgreens at least is a prime example of why they are closing stores. If you provide horrible customer service people will stop shopping at your store and you'll have to close it. On Saturday we had friends over for a barbecue. My fault, I didn't check my propane level earlier in the day. Halfway through cooking I run out, major bummer but not a big deal because Walgreens is one minute away and I've done this so a dozen times it takes five. I just disconnect the tank and run down to the store, there are several people in line with one register, OK that's fine. I get to the cashier and ask her for a propane tank swap, she talks into her microphone about it and then asked me to sign. I say can I please pay for it I'm in a hurry, and she replies she's not sure if we have any. OK, after a few minutes, the manager comes over and says to the cashier do you know where my keys are, she doesn't say anything to me then start slowly walking to the back of the school Now I'm getting very frustrated. While she's gone the 6 to 7 minutes looking for her keys another cashier comes in, who looks like he could be someone in charge, I ask him if he has keys for the propane, and he says no only the lead does. I tell in case she can't find her keys, and he kind of rolls his eyes and says he's the only one this isn't the first time has happened. I didn't see her slowly walk up to the other side of the store and stop at the photo area to help someone else. I know I'm fuming, and stay out loud now she's helping someone else. A man cashier talk into his microphone and she comes over. We go out front paige, she again says she doesn't know if they have any. I can look right through the cage and see two shelves of clean bottles with the blue cap on which I point out to her and say those are obviously failed. She spends at least five minutes, trying to find the key to open the lock. She's trying keys that would not even come close to fit into this block, I'm standing there saying seriously. After five minutes of trying, I just give up grab my bottle and tell her never mind this is ridiculous and walk away. something that should look out taken five minutes, I spent 20 minutes at the store and didn't even get what I wanted. I went someplace else and did get it in five minutes, my mistake. I will go there next time. Walgreens, you have completely lost my business, I don't expect you to give me a response to this, but if you do great. The story is more me venting and maybe give somebody a little bit of a heads up. read more

Please let me start by saying, I've been going to this location for over 11 years. I have no issues or problems with the pharmacy. They have always been professional and kind, even when there are things that don't go correctly. This is the situation though. I ordered prints online yesterday with the 60% coupon code. I get to the store this morning to pick up my order and half of them were correct but not done well (photos were falling off the wood panels), and the other half were done in a completely different style than what I ordered. The kid (Anthony) just stared blankly as I explained that they all have to match as this is for an event. Now I have to go home, re-order and come back. Fine. Several hours later, I return. I pay for my new order and ask for the refund in the online order that was messed up earlier. He told me he cannot refund me (even though I have the receipt) without the items that I did end up purchasing. He said there is a barcode that he has to have to refund me. That doesn't make sense, it's an online order and I don't recall seeing a barcode on any of the blue boxes. But I have no choice because the kid just stands there. So I again return home to retrieve my first order. As I told him, there are no barcodes on the boxes the pictures are wrapped in. There are no barcodes on the pictures inside either. I now return to the store for the third time and asked to speak with the store manager so I can finally get this finished. She approached and I began to explain the situation and frustration of the 3 trips. Kat (from what the clerk up front told me) proceeded to cut me off and give me attitude. I'm sorry? Didn't this happen because your stores employee(s) messed up my order? I'm sorry? Didn't I have to drive to your store 3 times today? During my work day? I'm sorry...Don't you owe me a refund? Funny how everyone wants more money to do their job but they don't do it well. Train your employees on how to read an order. Train them on how to process a refund for a custom item that doesn't always have a barcode. Called and filed a complaint and I still haven't gotten my refund! It's about $63!!! read more

The pharmacists apparently likes to take random breaks and cause customers to wait an extra 30 minutes or more even if your prescription is ready. Also their texting system is broken. They dont have the capacity to text you if your order is ready. read more

I've gone to this Walgreens Pharmacy for years because of the professionalism of its staff and, in particular, its manager. Excellent care and customer service. read more

No help at all in the pharmacy! Too long of a story to tell on yelp. Either way no medication was received. Waste of a week.

This pharmacy location by far has the worst customer service the individuals working in the pharmacy area the pharmacy area seemed to be very unhappy. As a consumer, I do not appreciate how I was treated and talked too...when I had simple questions regarding medical lingo, pricing, and overall breakdown of how Walgreens went about doing things. Area or regional manager that oversee the pharmacy department should definitely Take the time to retrain retrain staff such as pharmacy techs and/or pharmacist, so that they have a better structure and more empathy and sympathy when it comes to possible patients/clients. I left speechless...NO respect! Taking my business to CVS read more

RUDE RUDE RUDE! First, I had an appt for aCOVID Test. I literally got there 5 mins before and they the rude pharmacist tells me in a rude and irritated tone, that I was too early, that I needed to wait, and to move out of the way for anyone who is pulling up behind me because they *might* be picking up a prescription . I did not move. I am in line. This is what lines are. You wait behind the person who is before you. Second, the other pharm tech or whatever, comes to help me with my test 2 mins past my appt time. I asked her if she could please give me a receipt to confirm that I was there and took the test in case results are delayed, I can show my employer that I did get it. Let me preface and say that other Walgreens have given me a receipt to confirm the date and time I came to take a test, without any issue. Well this pharm tech tells me they are too busy to provide that to me. And that I can drive back later to come get the receipt. This was HORRIBLE customer service. Good job hiring rude people, Walgreens! read more

Its so sad that i have to follow the one star rating as its reasonably true from my parents experience. This staff Kathleen N. is very unreasonable turn them away just because they do not speak fluent English. Check yourself again, im sure you are who they are and one day you will need help just like them when you get older. Please work with your sympathy and the eager to help, you are the cashier you are supposed to help. Did they pay you not enough or someone just broke up with you and you personally bring them to work? Just quit and find other jobs let the better-person replace you to seriously helping people.... It is very sad that both of them got there late under heavy rain due to missing the bus schedule during this peak hours and she totally turned them away. (No customer is waiting, no line, nobody keeping her busy - well maybe her cell phone.) Im typing with sorrow and anger at the same times. Please have a quality staff please audit please do all you can to eliminate the bad apples. We go to Walgreen because we think its the American-way and it should be better than W....mart! Comeon. This is just very terrifying to find out. I hope the next elderly customers wont get turn away anymore as they are old and they NEED YOUR HELP! read more

If I didn't need to buy Walgreens eye drops for my chronic allergies, I'd avoid this place altogether. Unfortunately it's the closest one to my house but I try to go to other ones if I'm in the area. Every time I go, one particular cashier named Yvonne has an extremely large chip on her shoulder. Like others have said, customer service is completely void here. I've smiled at her and asked how she's doing but she ignores me and every sentence she speaks is soaked in disdain and attitude. I figure she doesn't like her job, but the negative energy she puts out is off putting. I don't like writing bad reviews, especially about people, but I am extremely uncomfortable around her, which is why I only go here if I absolutely have to. read more

Terrible customer service. Went to pick photos and two people behind the counter refused to help since they were doing something else or not in charge or something. There were 3 of us waiting in line and these staff (they were wearing IDs) didn't even call their colleagues. After 10mins I asked them again and that's when they started calling other people. In the end, the guy who helped me was the first guy I saw behind the counter. Never ordering here again. read more

The pharmacist "consulted me" and gave me incorrect directions on taking a steroid after she was annoyed that I asked her to explain further. She just said "read the label". She told me to wait until the next day to start when the package said the opposite. Retail pharmacies are the worst.... I held off on reviewing after several bad experiences here and I will just be going to the other side of town to go to rite aid. read more

This store is not as bad as people are making it out to be. They have decent prices and selection of items here. I've never used the pharmacy so no comment there, but for other things like snacks and general meds they are pretty good. read more

Don't use the pharmacy here to get COVID tested. The rudest workers. I'm a healthcare worker and having to be sick and drive myself to the pharmacy to get tested was brutal. When I arrived earlier than expected to my appointment the worker turned me away and said come back in 20 minutes...to a sick individual who probably shouldn't even be driving. I asked her if there was anyway I could get tested right then and all she said was "no" Honestly so sad how people can treat others. Use common sense next time and be empathetic. read more

If you are making it a point to stay home to be safe and having your medications delivered, you need to really read this! The "so called" 2 day free delivery is a fars. I had a prescription called in on a Friday and recieved a text on the same Friday that it was ready for pick up. I opted for free 2 day delivery. It is now Friday, 7 days later of the following week and still no medication. I called and the item was picked up from Fed-Ex 7 days later and will be delivered the next day. Seriously? Good thing these meds are not LIFE SAVING meds or I would be dead! This has happened numerous times and the store is a few blocks away from my home. Ridiculous! If you have life saving medication be aware that you will have to wait 7 days for pick up then 2 more days for delivery! You have been warned!! read more

One more review for just the terrible, rude lady at the pharmacy. Not sure if she's a tech or the pharmacist herself but just all around unpleasant person. Skip this place and head over to CVS down the street. read more

I spent 5 hours of my day trying to fill a prescription that my Dr immediately sent over the minute I got to Walgreens. The lady behind the computer was so unbelievably UNHELPFUL it was shocking. I told her I needed to fill this asap and the pharmacy received my prescription and the lady told me the address on the prescription was wrong and she couldn't help me. So I immediately called my Dr and they immediately sent over another prescription with the correct address (It happens). Then she told me it would be at least an hr till it would be ready, which I found strange because there were absolutely no customers coming in to the pharmacy while I had been waiting in there for the previous hour, so I decide to leave. An hour after leaving I received a text alert saying they received a prescription from my Dr and it was pending, and it was my mistake to assume pending meant it was being worked on. So I wait another hour or 2 before looking at the text again and noticed there was a link I could click for info on my prescription. And when I looked it said pending - medicine NOT in stock. So I called and after wasting 5 hours of my morning and now it's after 3 and I am without my seizure medication all day thus far I ask this same lady if they are out of my medicine why on earth had she not told me that when I first came in HOURS ago??? - being treated like this in as serious a situation that this was is totally unacceptable - there was absolutely no customers at the pharmacy it was literally dead - I live across the street and my wife and I go in there often and usually there's not even another person in the entire store - I went to another pharmacy after and was helped and out of there with my medicine in less than 10 mins If you are seeing this DO NOT GO THERE they won't help you, they simply don't care read more

It's quite funny that there are so many reviews about the pharmacist Kathleen. Super rude service. If you need your prescription filled, go elsewhere because this place ain't it! read more

I waited an hour for my prescription to get filled, but that's not the issue at all. While sitting in the waiting area next to the counter, I could hear every customer's names (spelled out), phone numbers, address, and even them mentioning that they were leaving on vacation and the dates. When I finally got my prescription, I told the Pharmacist how I could overhear all this customer info and that I didn't think they they were protecting customer's information from stranger's overhearing it. They said that some customers were old and hard of hearing so they had to speak louder. I told them when they ask for your phone number or address that they should have a piece of paper for them to write it down so it remains private, and why don't they implement that or some sort of of privacy measures to protect customer info. One of the brighter employees suggested they would have to move the waiting area farther from the intake line and I agreed but suggested that they use the privacy booth they have next to the intake line to talk to incoming customers since they use that to give confidential info. The customers in line behind me all thanked me for pointing out this egregious security flaw and said I was a hero for speaking up to try to protect the rights of others I didn't even know. I signed the receipt and took my prescription and left. A couple days later I got a call from the pharmacy saying that I had not signed my prescription receipt and I needed to drive back to sign it. I told them I remember signing it and this was all BS. I knew if I didn't return to sign it they would try to bill me for it (I am a Medi-Cal recipient) so I told them I was coming back to sign it and tell them what I thought of their service. So I gathered up my receipts and Lo and Behold, I had the signed copy of the receipt. When I got there a half hour later, the Pharmacy was closed and there was a sign saying they were closed for a meal break. Of course they didn't tell me that they closed for lunch, so I would have had to wait until they all returned to show them that they had given me the signed receipt. I asked for the manager, who was nice but never apologized until I asked for one. I guess they were so flustered and embarrassed about exposing customer info that they gave me the only signed copy by mistake and then insisted I return to sign the receipt. I left the receipt with the manager and left, never to return again. Is this just incompetence or retaliation for pointing out bad security practices? I'll let you decide, but I will never shop in another Walgreens if I can avoid it. And to reviewers like Brian L. who say they have decent prices, I must ask why a bottle of Vitamin C would cost $49.99???!! I implore all shoppers to never shop at Walgreens, it is a rip off, they don't care about you, and they blame YOU for their mistakes. read more

A friend of mines deaf girlfriend was turned away by the pharmacist, who I hear is absolutely horrible, just because she couldn't communicate with her! This is absolutely disgusting to me. A pen and a paper could have easily and quickly solved any misunderstanding. That pharmacist needs to go! read more

My wife and I made appointments for our COVID shots for today, through Walgreens' website, more than a week ago. We showed-up for our appointments, this morning, and they refused to give us the shots, and even refused to scan my wife's appointment email, to try to resolve the issue, because in their system, they reverted to her name being her maiden name, and claimed that the name on her ID didn't match the name on the appointment. For more than TEN YEARS, Walgreens has dished-out her birth control prescription, and any other prescriptions she's had when she actually got sick, and charged our insurance, EVERY MONTH, and they've given us annual flu shots, all using the correct name, but when we showed-up for our COVID shots, this morning, they insisted that the name on the appointment was a name that she hasn't used for ten-plus years, and turned us away. As I mentioned, they wouldn't even scan THEIR OWN CONFIRMATION EMAIL, which had her name correct. You could tell from the smug look on the (alleged) pharmacist's face that she was having a bad day, and she was VERY HAPPY to spread her misery around. I hope it was worth it. read more

This is solely about the pharmacy. The location is walking distance so I had my hospital send the prescriptions there. First time I went in and pharmacy was closed, during the hours said to be open; there was a sign up but I forgot what it was for (break or lunch I assume). Went back later and the lady working at the pharmacy said she couldn't give me the prescription because the pharmacist was at lunch and to come back in half an hour. Went back again a day or two later and the same thing, pharmacist was on a break, wait 15-20 minutes. I called the hospital and asked if I could pick up at their pharmacy which I did. Second time, was coming from a root canal. Had my dentist send pain killers and antibiotics tho Walgreens; get there...pharmacist in lunch and she couldn't give it to me. I was in pain and pissed but my dad had given me a ride said let's just wait even though I didn't want to...THIRTY minutes later they give me the prescription and the pharmacist tells me to take one pill every six hours for pain and the other three times a day til pills were gone...literally what was printed in the label. :-/ Latest experience. Hospital was out of what I needed so they asked where to send...I figured this time it's gotta be better right? Nope. 3 hours after my appointment ends and it's not ready yet. Get a text 30 minutes after that saying it's ready. Go back? Closed during business hours..for a break maybe? Go back and pharmacist on lunch...like wow. These are not sane times I'm going, how are they always in break or lunch. I get the need for breaks and lunches as a worker myself but how out of so many times (and different times) an I always showing up at that time. Wow. I get a call over the weekend saying it's a courtesy call to get my prescription; I said I wasn't feeling good, they said they'd see if they could deliver and get back to me, never heard back. Went back today to pick up and they said I never picked it up so they put it back but they could refill it and it would take a couple hours....but hey I think the pharmacist might have been in. Lol. I will drive further to get my prescriptions elsewhere. The gal working at the window didn't seem rude like others say on here she just seemed like she could have cared less whether I got my prescription or not..and really why should she, but I'll go to a location that is more customer friendly. I do love the store and the people in other parts of the store have always been super nice to me and I'll continue to go there for that but I'm done with that pharmacy. read more

This pharmacy is a total mess They are slow, not very friendly and call you when only 2 of 3 prescriptions are ready. Had to make 2 trips. Totally ridiculous. Don't waste your time here. read more

Very helpful and knowledgeable staff at the pharmacy and friendly cashiers. I have been going to this store for years and have always been happy with their services. read more

So unfortunate that this happens to be my local pharmacy, these people are rarely kind and even after years they robotically ask to confirm my address, and I know its required but if I leave out zip code, they will hold my order and give no smile.They are so robotic I don't even look at them any more. Andis it's an opioid, they become heartless read more

Lousy service and uneducated pharmacists that are over paid and lousy at customer service. I do everything I can to avoid this location. I had to schedule a Covid-19 test and it took an hour to get to the window and they said I was late to my appointment and said I had to reschedule. Lousy employees. Just 100% lousy. read more

I frequent(ed) this Walgreens until today. Went in to take some cash out at the atm. Asked the cashier if she could break a 20 for me and she said sure, hold on (she was helping someone). A second cashier (an older lady) walked up and said "I can help you". I told her I just needed change and she said "oh you're supposed to buy something". Shame on them. To lose a frequent customer over something so petty is bad business. I recommend you take yours elsewhere. The rite aid down the street made the change without an issue. read more

Pharmacy counter area is filthy and disgusting. They never sanitize or clean the cloth at the counter. Look at photos. This has been dirty for many months. Tell staff and they dont care read more

Walgreens - Disgusting dirty table cloth at the pharmacy - Drugstores Near Me - Fullerton, California

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I went in to fill a prescription. I asked a question, and the pharmacy manager, Kathleen, answered me with an attitude. When I asked why she was being rude, she snapped at me and said she wasn't. She said that she was just answering my question. I told her that it wasn't her answer that was the problem. It was her attitude I asked for my prescription back and went around the corner to Ralph's pharmacy. There was no attitude there.... read more