Amazing service and the staff really understand how to take care of customers. Beyond happy with…read morehow they have taken care of me; from day one of purchase to water testing and helping solve problems. Recommend purchasing a hot tub or getting help with chemicals.

First let me say the sales clerk was incredibly nice and fun to deal with. She told us there were…read morenew owners and a transition was in place. a month ago I spent 359.00 on all the items we were told our pool needed to be up and running. they said they were out of almost all of it but the order would be in the next day. we were told we would get a call when the shipment arrived. a month later we have gone in and called and have not gotten anywhere. we have only received excuses and reasons why we need to call back later. this includes being left on hold for 30 minutes and counting (yes I'm on hold as I write this) my credit card company will be my next call to dispute this charge.

Western Hot Tubs and Supply is great! Family owned and operated business and they absolutely go the…read moreextra mile! They have a great selection in their store and also have supplies for all your barbecue needs!

Very knowledgeable, friendly and personable family owned business. I definitely recommend them!…read more Andrew knows his way around a hot tub, not only did he fix our hot tub, he took the time to explain, and show us exactly why it wasn't working properly. Top-notch service! Honorable mention: the delivery team is amazing! Very friendly and easy to work with.

Just took Mel's women's self-defense class at Battle Creek Courthouse Fitness and it was amazing!…read moreMel was super informative and I surprised myself by being able to keep up. Definitely going back! Highly recommended. Erin

When I was signing up for membership a couple years ago the employee who was doing my application…read moremade no attempt to hide my personal information. It was displayed on the computer screen, which was easily viewed by ANYONE walking past. Since I had been a member previously, my personal information was on the computer: Driver's License info (which I did NOT provide) insurance info, social security number, address, phone number and more. I was shocked and concerned about the lack of respect for a member's information. When I asked about corporate security in place against breech of information there was no reassurance. I did not return to renew membership.

The workers here seem to be so departmentalized that they can't answer questions. They get…read morefrustrated at their customers and can't help come up with solutions. The employees will admit that they "don't have the best system" and can't seem to get to the screens they need to help answer questions. In other news, their repairs are only temporary and they try to upsell to new systems even though they putting the older system. We've used them for way too long but there just isn't anyone else in town to do the job. At the end of this transaction the worker was nice enough use his hand truck to take the chemicals out to the car.

I sent photos in for a delivery weeks ago. The driver called me before my delivery to talk about…read moreit, despite trying to coordinate in advance. Delivery took over two weeks, which was disappointing. I was told it would be first thing in the morning and received a call the day of the delivery and they said they were on their way. It's only about 45-60 minutes away. Nearly two hours later, they arrived. I wouldn't purchase for here if not for their contract with Costco. Employees gave me conflicting information and the one who worked at the Costco event seemed to not even care about what he was selling and did share much info. I ended up driving from Costco to the Emerald store to get better and more thorough information.

I only give this 1 star because there is no lower option. We were sold on this store to buy our…read morehot tub because it was a local mom and pop shop and the salesperson touted their customer service, well, it ended up being a nightmare, whatever you do, do not buy a spa from this place. The second day we got the spa, the LED light went out. Spas and More said they would have to order me a new one. A week or so into it, the spa completely shut down, no power. Spas and More said I had a bad power cable and gave me a new one. I went to install it and found the entire circuit board was fried and burned. Spas and More were perplexed but almost 2 weeks went by before they could send someone out after I called frequently. Who did they send out, the salesperson's grandpa, who by the way, was not an employee nor had ever worked for a spa company and was not a certified tech. He installed a new circuit board with and replaced the light and assured me none of this was my fault and it was all covered under warranty. Right after Christmas, spa was cold and the pump would not work. Weeks went by again after I called repeatedly. I was continually told to reset it, unplug it, drain it, hop on 1 foot and push this button etc all with negative results. Finally, after a couple of weeks, the salesperson told me that they were not going to come out and fix it because they already replaced my circuit board and said it was my fault and that I would have to talk to her Dad. Dad never called and I have a brand new broken hot tub. I ended up calling the manufacturer and telling them my story. The next day I was magically called by the salesperson who said a repair tech would be out. I was contacted by said repair tech who was a nice guy. I asked him if he worked for the company to which he said no and that he just helps them out. He said my pump was broken and ripped it out and swapped it out for another pump on a floor model. It still didn't work. Then he realized it was a simple fuse on the circuit board and he had to run to the hardware store to get a fuse. Finally, it worked. The manufacturer actually transferred my Warranty to Emerald Outdoor Living and they came out to check Spas and More's grandpa and helper friend tech's work. Emerald found that Grandpa had wired the circuit board wrong and the spa was using the pump at only 1 high speed and not the 2 speeds it was supposed to run off, hence blowing the fuse. They fixed it and I've had zero problems. It really is the worst customer service experience I've ever been apart of. My wife and I were nothing but patient and understanding and the opposite of needy "Karen" customers recognizing these are all first world problems. However, the flippant kiss off we got was disturbing and to this day, we've still never heard from them. Buyer please be ware.

This family-owned biz was easy to work with, even though we had to wait a month for delivery (which…read morereally wasn't that bad, all things considered). Danny, his daughter Alissa, & their team made purchasing to installing our tub flawless.They made sure we were happy every step of the way. We would recommend them. They care about their customers, are professional, & have decades of experience. Suggestion: Do 220 volt so that your tub can stay warm & toasty those cold Oregon nights!

Scammers got h2o tested here they said high metal count. Sold me 3 bottle at 28.00 each and told me…read moreI needed to buy a new filter. They would sell and install for 1500.00 and before that they wanted to rent a filter to me at 125 a day. I spent 200 for the metal problem. Same day I took my water to Leslie pools and they tested it and my metal was fine just an algae problem. I bought 30.0 worth of stuff from Leslie pools and three days later we are swimming. I don't trust northwest pools at all and the female that works there is very crabbie

I made an appointment, which he forgot about, and then he ignored all of my subsequent attempts to…read morereschedule. Very unprofessional. Don't waste your time.

We worked with Arne Jensen Landscaping in the summer of 2025 to install a new fiberglass pool in…read moreour back yard. Aren and team, and his foreman Travis were simply amazing to work with. They completed our entire project, which in addition to installing the pool, included regrading the lawn, building retaining walls, a new irrigation system, and a complete landscape design, in roughly 3.5 months. Aren has a great eye for design, and came with a lot of great ideas, while also listening to us closely to understand what we wanted and what was important to us. Travis made sure all of the details were handled, and that everything was done with a high standard of quality. Once the project was completed, they followed up as needed to address any issues we had. The result was a collaborative effort that turned our boring patch of grass into a backyard oasis.

Very professional and accommodating. Worked to stay in our budget. I would highly recommend them…read more Also they had the best price in the valley. Swimming pool installation, concrete work, retaining wall and sod work.

The outside of this business is so inviting! You will find colorful tables and signs that say "60%…read moreoff!" You walk into a showroom with some exciting and inviting items for your backyard oasis. My boyfriend and I just bought a house and it came with a hot tub-a first for both of us. We were excited to find a store that specialized in pools and spas! The most *unfortunate part is the owner. We went in to simply buy hot tub test strips. We were side swiped by the owner who was going to 'help us' She treated us as though we were being screened for adopting a child. She was anxious with a superior tone that would make anyone feel scolded. It was uncomfortable to be around her. There was no browsing or space to look for the supplies-because she definitely owned the room. We wore masks and were respectful to maintain social distance. We simply were quiet and stayed on task asking for test strips. She went on and on about how she 'always has to educate people about their spas.' He voice was loud and she would eye each of us-looking us up and down. At one point my boyfriend said, 'so do you not want to sell us the test strips?' After we were scolded and schooled on our spa we left feeling just icky. Why would anyone ever shop there? Best wishes if you dare to enter....

Our family has been customers since 2012. The staff knows our names and has helped us in a variety…read moreof ways, such as solving pool chemistry problems, emergency pool pump replacement when we were out of town, and figuring out the best way to enjoy outside living in the Pacific Northwest.