Amazing service and the staff really understand how to take care of customers. Beyond happy with…read morehow they have taken care of me; from day one of purchase to water testing and helping solve problems. Recommend purchasing a hot tub or getting help with chemicals.

First let me say the sales clerk was incredibly nice and fun to deal with. She told us there were…read morenew owners and a transition was in place. a month ago I spent 359.00 on all the items we were told our pool needed to be up and running. they said they were out of almost all of it but the order would be in the next day. we were told we would get a call when the shipment arrived. a month later we have gone in and called and have not gotten anywhere. we have only received excuses and reasons why we need to call back later. this includes being left on hold for 30 minutes and counting (yes I'm on hold as I write this) my credit card company will be my next call to dispute this charge.

Spa (Marquis Crown/Spirit): 27 Mar 2022…read more With a doctor's prescription and the need to acquire the spa - we started our research. It took months - and after going over a dozen models, we thought we finally found a spa that would do the job. We ordered the spa in April of 2021. It took over 2-months - but when it finally arrived, we thought this purchase was worth waiting for. What we had not bargained for were the issues that arose after installation. From leakage, to lights working intermittently or not coming on at all, and side panels buckling - we must have called Homecrafters at least half a dozen times. Homecrafters: Let it be known that the owners and employees of Homecrafters were very accommodating - but, the thought of having to put their number on speed-dial was not my idea of a well-made spa. It's sad that they were the ones to carry such an unreliable item. Marquis Spa: One would think that this spa company would have done a better job at the quality control department before selling it to the public - especially when one has to fork out close to $10,000. It seems they missed the 'quality' during their check..

We have had a Marquis Envy spa since 2009. Worked fine with the exception of a new pump…read morereplacement in early 2020. One of the directional wall jets fell out and I could not get it back in. Tab broke off. After talking with Gary....he said he would send me 1 or 2 free of charge. He sent me four (4)....no charge. Howzatt ! You might consider Marquis Spa if you are in the market for one.

I called the owner for information on warranty service for a spa we bought at a dealer in Eugene…read more The owner gave good and honest advice to help. He took his time to help and we recommend him.

Western Hot Tubs and Supply is great! Family owned and operated business and they absolutely go the…read moreextra mile! They have a great selection in their store and also have supplies for all your barbecue needs!

If I could give zero stars for Blue Mountain Pools I would. Nothing but trouble due to one issue…read moreafter another. We had to threaten a law suit to get them to refund us money for faulty concrete. Today we had a contractor try to fix faulty concrete around the pool and discovered that the electrical conduit for the pool cover was only 1 1/2 to 3 inches below the surface of the concrete. This is a major code violation!!! The code requires 18" below the surface. When we called Blue Mountain Pools to cover cost of repair to reroute the electrical conduit - they denied responsibility.

This company was so wonderful. I was dealing with a waterfall feature in our new Portland home…read morefrom thousands of miles away and nearly all pool contractors in PDX did not want to have a thing to do with it (they like the big jobs, new pools from scratch; understand, but really, no time for smaller jobs??; wait one year before coming to give an estimate; really???). Well, Blue Mountain and Roy and Jim came through with flying colors and best accolades. They gave a great proposal for tearing out the unserviceable 'Frankenstein' double pump system and putting in a totally manageable single pump with variable speed drive and timer and new chlorinator and new single pump/filtration system. Our family is so incredibly happy that they fixed this messed up plumbing job in record time and only used the highest quality materials and equipment.

I only give this 1 star because there is no lower option. We were sold on this store to buy our…read morehot tub because it was a local mom and pop shop and the salesperson touted their customer service, well, it ended up being a nightmare, whatever you do, do not buy a spa from this place. The second day we got the spa, the LED light went out. Spas and More said they would have to order me a new one. A week or so into it, the spa completely shut down, no power. Spas and More said I had a bad power cable and gave me a new one. I went to install it and found the entire circuit board was fried and burned. Spas and More were perplexed but almost 2 weeks went by before they could send someone out after I called frequently. Who did they send out, the salesperson's grandpa, who by the way, was not an employee nor had ever worked for a spa company and was not a certified tech. He installed a new circuit board with and replaced the light and assured me none of this was my fault and it was all covered under warranty. Right after Christmas, spa was cold and the pump would not work. Weeks went by again after I called repeatedly. I was continually told to reset it, unplug it, drain it, hop on 1 foot and push this button etc all with negative results. Finally, after a couple of weeks, the salesperson told me that they were not going to come out and fix it because they already replaced my circuit board and said it was my fault and that I would have to talk to her Dad. Dad never called and I have a brand new broken hot tub. I ended up calling the manufacturer and telling them my story. The next day I was magically called by the salesperson who said a repair tech would be out. I was contacted by said repair tech who was a nice guy. I asked him if he worked for the company to which he said no and that he just helps them out. He said my pump was broken and ripped it out and swapped it out for another pump on a floor model. It still didn't work. Then he realized it was a simple fuse on the circuit board and he had to run to the hardware store to get a fuse. Finally, it worked. The manufacturer actually transferred my Warranty to Emerald Outdoor Living and they came out to check Spas and More's grandpa and helper friend tech's work. Emerald found that Grandpa had wired the circuit board wrong and the spa was using the pump at only 1 high speed and not the 2 speeds it was supposed to run off, hence blowing the fuse. They fixed it and I've had zero problems. It really is the worst customer service experience I've ever been apart of. My wife and I were nothing but patient and understanding and the opposite of needy "Karen" customers recognizing these are all first world problems. However, the flippant kiss off we got was disturbing and to this day, we've still never heard from them. Buyer please be ware.

This family-owned biz was easy to work with, even though we had to wait a month for delivery (which…read morereally wasn't that bad, all things considered). Danny, his daughter Alissa, & their team made purchasing to installing our tub flawless.They made sure we were happy every step of the way. We would recommend them. They care about their customers, are professional, & have decades of experience. Suggestion: Do 220 volt so that your tub can stay warm & toasty those cold Oregon nights!

My tub is a little older but you couldn't tell if you ever used it. My main panel decided to go out…read moreone day. Just a cold tub. Adam was able to get the new version of my old one and I was back in business in a relatively short time. I also got a new cover and if you sat in my 10 year old tub today. you would think it is only a couple of years old. Precision really is the best and Adam REALLY know his business inside and out. Thanks PSS!!

We purchased a refurbished hot tub from Adam at precision spa about 6 years ago. The hot tub is…read morestill running strong and have had nothing but great dealings with Adam. We would highly recommend and purchase again.

This is a great business. We worked with Jack. There was no pressure to buy, no attempt to…read moreupsell, and no selling us things we don't need. Jack arranged for delivery and installation, and walked us through the set up. He encourages us to call him with any questions - and we do, as this is our first hot tub. I cannot imagine a better working relationship. Highly recommended!

Really disappointed with the service. These folks care about 1 thing - the almighty dollar. 1 month…read morelater the spa is still sitting in the yard, with parts not hooked up and installation incomplete. I notified the salesperson of an issue with unlevel patio the day before delivery (no reply). Also notified the mover (separately contracted company). Mover opted to deliver and said they would be back for final installation - they didn't mention that it would be an additional $450 fee. I would shop elsewhere.

if you like good customer service you will not find it here…read more Absolutely terrible parts guy. Even threatened to charge me more because I called for an approval for repairs. Very rude Go anywhere else to buy. No follow up on anything. Not even future sales. They will be losing tractor sales thanks to me.

This place takes customer service to the next level. I bought a tractor from them in the summer of…read more2016, they have been there at every turn to help me with projects, answer questions, offer sage advice, set me up with the right equipment and make sure that my equipment is receiving the right maintenance. Probably the best measure of customer service is how a business decides to deal with a problem. I ordered a backhoe attachment on June 1, 2017. Kubota back ordered the equipment and that was going to put me behind schedule for my project. Dave at OVS pulled some strings to get me a loaner excavator that I could use until the backhoe arrived. Chris and his team in the shop even came out and fixed the excavator after I slipped a tread. OVS, you've made a customer for life!