I am very satisfied finally I sleep well and nothing hurts from me and my wife the rating is super! read more

Very bad customer service and experience. Place is always empty so kinda shocked they'd be so aggressive and off putting to a potential customer especially a woman one but someone's people are just trash read more

HORRIBLE SERVICE!!!! STAY AWAY! There are plenty of places to buy mattresses or beds. DO NOT go to the American Mattress in HIghland Park!!!! After buying a bed set, we needed a different box spring.....that was on March 2nd. Since then we have received DECEIVING calls saying the new box spring would be delivered in a week, the next two days, you name it. ALL LIES! Now they don't even answer the phone!!! BAD CUSTOMER SERVICE LYING MANAGERS/WORKERS TOTALLY UNRELIABLE! MINUS 10 STARS. read more

Super nice sales guy but either American Mattress logistics is really off or the sales guy just doesn't care about helping to push a delivery through. We ordered a full size Serra mattress (not American Mattress like he was pushing) and he was not able to adjust the delivery time frame to accommodate for a vacation we had planned the next week. The mattress kept getting bumped back repeatedly until after a month we finally canceled. No effort was made to get the mattress to us sooner other than trying to pressure us to receive it the week we were not home. Very disappointing read more

Buyer beware you are about to fall victim to a costly sales con job!!! The same mattress online are almost half the price!!! Don't buy before you go home and do a Google search !!! I posted pictures of American Mattress vs online store prices so you can be the judge. Google an Article: Mattress store want to rip you off. Here is how to fight back. This is how the sales con works: Someone will politely welcome you to the store. They tell you they are running a great sale this week. The company is a local family owned business. The sales person will tell you they are not in sales, but the manager filling in for someone one this week. They will tell you he can give you free delivery on your purchase today and a great deal. He will try to build a relationship with you finding some common ground. The customer now feels special! Once you find a mattress you like. They will offer you 10% discount. If you don't buy, the sales person goes back to the computer than they offer you 20% discount for friends and family price. He will tell you about a 60-day pricing guarantee so you can shop with confidence. The sales person will keep dropping the price of the mattress you like until you purchase. They will tell you they have the mattress in stock and they can get it to you in 2 days so you have less time to change your mind. Lucky for me I was able to cancel my purchase the next day. When I went to cancel, the sales person offer to drop the price by 45% to match the online prices!!!! I thought you were giving me an incredible deal yesterday? At the end of your purchase they will give you a free $10 mattress cover and say it retails for $60. You will be treated well, thank for your business. The reality is you just been ripped off and paid hundreds of dollars more for a mattress than can be purchased online or at a small local furniture store for much less!! Please let my experience be a warning to anyone who wants to shop here. read more

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Purchasing a mattress didn't seem like it would be easy. But thanks to Jack Eisenberg who assisted my sister first. I decided to see for myself. I was able to make a great choice as well as amazing service. He helped me stay within my budget. Don't think I didnt look at the out of my price range.. Lol. He kept me focused. I recommend American Mattress in Glenview. Make sure you ask for Jack. read more

American Mattress - Northbrook - Mattresses Near Me - Northbrook, Illinois

I bought a mattress here today after shopping around at 3 other places locally. I chose American Mattress because the salesperson was straightforward and knowledgeable, there was a good selection, and the prices were reasonable. I was treated to a hard sell / used car salesman vibe from the other places, so I feared going here too, but I confidently bought a mattress within 20 min of walking in the door. A happy customer and would recommend this place to friends and family. read more

Staff was very helpful, low pressure, super friendly and not condescending. Went in with my boyfriend and the salesman spoke to both of us, asked questions and made suggestions. Delivery was set up a few days after the purchase. We shopped in a store nowhere near our home so I was worried delivery might be an issue, but NOPE! The delivery guys were AWESOME! It only took about 15 minutes which included set up and haul away. We upgraded from a full to a queen and they even broke down our cheapo Ikea frame and brought it to the trash (just outside my back door). Very happy and would recommend. This is the second time I have purchased from an American Mattress and would definitely recommend again. read more

On May 29 I ordered not inexpensive mattress from American Mattress Northbrook for delivery on the 12th which was roughly 2 weeks. On Friday the 11th at about 6 o'clock I received a call that the mattress isn't available maybe Tuesday. They'll call Monday. They never called on Monday. I went in on Tuesday got a credit but the salesman or whatever he was was the rudest I've come across in 81 years of doing business. I wouldn't take my business to American again and I was a repeat customer. read more

My in-store experience was very good. Salesman didn't try to up sell to a higher price mattress. Everything fell apart on delivery. My "window" was 1-3, and the driver was to call 30 minutes before arrival. Having heard nothing at 3:15, I called the store. I was told they were running "a little late", and there were three deliveries before me. Said they should be here by 4:00. On my third call, I asked that the $29 delivery charge be returned, which was agreed to without question. Driver, who was very nice, arrived close to 6:30. Never once did anyone in the store say the magic words:"I'm sorry", or "we screwed up". They did say we were placed on the wrong route, "which never happens". I asked to speak to the manager, who was out until Saturday (this was Thursday). Waited until today to review, Giving the manager a chance to call. Didn't happen. read more

Great sales service by Louis - easy and professional. When the guys delivered the mattress, box springs, and frame, I couldn't believe how fast they got here, brought it up three floors and put it together. Would definitely recommend. read more

We bought a mattress from Jeff last weekend, and it could not have been an easier or more productive experience. He guided us through the testing/pricing process and also happily gave us space to think and talk on our own. It made the idea of ordering a mattress online seem like such a stab in the dark, frankly (ours was delivered 3 days later with the same return guarantee, FYI). I couldn't share a stronger, more positive recommendation. read more

Not as personable as one of the other mattress stores I went to. I agree with MA that their salesmen seem a bit to slick. The experience was akin to car shopping. We did get to test as many mattresses as we wanted though. The beds didn't seem organized very well. There seemed to be no reason as to where anything was placed and it was somewhat hard to compare. read more

Pleasure to do business with. A+ Service. Greg was very helpful, bought 3 mattresses for all members of the family.

i had a 10 warrenty on my bed. Just after the one year mark it needed to be replaced. i called Bryan at the store, who membered me, and he got the ball rolling on getting replaced. Three week went by and i called Bryan at the store and he said the replacement was approved. I went 2 days later to pick out a new set nad was delieverd the next day. This is the 3rd set we've bought from this store and the first warrenty we needed. This will remain our go to store. read more

If you are in the market for a new mattress, this is your store. We had the pleasure of having Greg give us information on a mattress that worked for us. He was honest, personable, and never pressured us to look for a more expensive mattress. Delivery, removal, and next day delivery was available at an amazingly low Memorial Day price. Thanks so much, Greg!! read more

The Northbrook IL store is a breath of fresh air. Honest, straightforward, fair and excellent follow up. You definitely get the "family" feeling. Highly recommend! read more

My dad purchased two king Serta mattresses from Greg and John Saturday. Service was excellent and personable. Delivery was fast and on time! Both were extremely knowledgeable and helped us find the perfect mattress for our needs. Would highly recommend them! read more

Greg, his supervisor and everyone who works at this location are awesome. Not only do they listen to what your needs are, they find it for you and give you prices that no one can beat. I had to get a bed for my 94 year old mother and they were more than helpful. Courtesy, friendly and extremely knowledgeable in ways to help you sleep. I also purchased an adjustable base for myself and when my current mattress gives out, I will head right here. Keep up the good work and thank you thank you thank you! read more

Bought a mattress yesterday from this store. Louis was very professional and helpful. No hidden fees in the pricing (delivery and removal of my old bed included). Mattress was delivered today right in scheduled time window. Delivery guys also very courteous and professional. Very good experience and no high pressure tactics. Highly recommend purchasing your mattress here. read more

Let me preface my review by saying this is the 2nd mattress purchase I've made at American Mattress within 3 years and it's also the 2nd time I've had the pleasure of dealing with the manager Louis. Louis has always treated professionally, kindly, made me feel that my business is appreciated, and he always takes great care of me. The Louis/Greg team at this Northbrook store is absolutely wonderful. Greg took the time to make sure I was getting exactly what I wanted and Louis stepped in to close the deal. Got such a great deal that I ended up talking my mother and sister into buying the same mattress I bought on the same day!! Highly recommend buying here, you won't be disappointed! read more