West End salon goes over and above to make sure their clients are satisfied and receive excellence in care and service. As you can see from pictures, attached, nail services I had with them were less than satisfactory. It bears stating that the dermaplaning procedure I had was excellent. West End salon has since then bent over backwards to make sure I receive services that are commensurate with their standards. It is unfortunate that I am unable to go to Provincetown this summer (). Nonetheless, I can highly recommend the management and staff at the salon for doing their best to make an unfortunate situation right again. Much gratitude! read more

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Came here for a haircut with Dougie and couldn't recommend him more! He listened carefully to what I asked for and offered multiple options. Had some wonderful conversations and everyone in the salon was super friendly. I arrived a little early and the staff offered drink options and let me wait for my appointment inside. Thank you, will definitely come back again! read more

West End Salon And Spa - Final touch ups! - Hair Salons Near Me - Provincetown, Massachusetts

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I paid for 90 minutes of services and the nail tech provided 45 minutes. The person who ended up reducing the fee to the appropriate fee for services was not polite. There is nothing worse after what was supposed to be a spa treatment, than to be made to feel used and confronted. They knew about my online double booking instead of the $20 gel removal, and made it seem as though I had put them out when asking about not recieving a 90 min treatment. I made a review in Fresha of 4 stars, owned my mistake and their unclear directions and "Dougie" named me confused. You might end up with a Blow Out here when you only paid for a Trim Kitty. Buyers beware. read more

Thank you, Dougie. A great cut (long overdue) and blow out. I found my salon on the Outer Cape!

My buddy and I went here for pedicures. Probably the most fun pedicure I have ever had in my life but also the worst. And not the manicurist fault. It was a make shift pedicure. Buckets of water, no running jets. It felt very low class for the price they were charging. I was shocked. Maybe NYC has spoiled me but this is Ptown. Like hello. The staff however is why I'm giving this place 3 stars. They were just so funny and made it all worth it. read more

Extremely dissatisfied with the business practice at this establishment. I accidentally booked an appointment on August 23rd, thinking it was the West End Salon in Gloucester Mass. As soon as I realized I booked and paid for an appointment at the West End Salon in Provincetown Mass I tried to cancel on line, and the to ensure it was cancelled I called the Salon immediately , and spoke to a staff person who said the manager wasn't in till the next day. She said she would relay the message to him. The next day I called and he wasn't available to talk. I ask when he would be available, and was told to call at a specific time. When I did he still wasn't able to take my call, after numerous calls he finally took my call. He told me I needed to contact the web site company "Fresha" in order to settle this issue. After several emails, the company Fresha informed me that I need to get refunded by the salon directly. They would reach out and ask the Salon to honor my refund of $35, with no guarantee that would occur. As of this date 9/6, the manager has yet to return my messages nor has he refund my money. EXTREMELY POOR BUSINESS PRACTICE!!!! NEXT STEP IS TO CONTACT THE ATTORNEY GENERALS OFFICE TO REPORT THIS INFRACTION ON THIER PART. Add fuel to the fire the manager gave me miss information, that he himself should be aware of. I am an honest person, and do not like to be taken advantage of. It's the principle of the matter!!! Because of this poor business practice I am giving a below the lowest rating for this so called establishment. read more

Scottie went above and beyond in all areas of service & quality. He's very passionate about his work and gives %

I always hold off on my haircut, when I know I am coming to Ptown. Love this shop!! Not only do I get a good haircut, I have lots of laughs.

This guy is a dick. Stopped in and asked for highlights he said $500 for him to stay late. Ok how about tomorrow? He said $150 and I'll squeeze you in. I said that sounds a bit high. I'm a guy with super short hair. Highlights would be 20 minutes. But ok we're in ptown. Fine. Whatever. Then he said I don't need the business. But all day I see him outside on Commercial St handing out flyers looking for customers? WTF?!! No thanks pal. read more

Two years ago we had the best experience at West End Salon and Spa. So wonderful, in fact, that it was active conversation amongst us for the entire two years. This year, we sought to repeat our experience (with new folks). Two of us, the original two, popped in to the salon to say we'd be back and we loved them, when, instead of joy and welcome, we were met with rudeness and hostility. We were informed we could have the henna tattoo we were requesting for free, if we'd remove our previous reviews, and make the rest of our group remove their reviews as well because this is a "family business" and we cost them "$30,000." Yeah, okay, we are horrible people for wanting risque henna in P-TOWN. It not really the interaction itself that was so bad, it was the tone and aggression. My friend and I were actively verbally attacked for our prior reviews. Our prior FOUR STAR reviews. West End did not get our money this year (review of the awesome salon that did coming soon) and will not get our money in the future either. The owner DID send a message asking for my original review to to removed today (two years later - if it was such a problem you'd think it would take less than two years to address), which would have been well received if he'd bothered to apologize for yelling at us in his shop (but he did not). However, out of courtesy, I have removed the content in question from that original review. I was tempted to change my rating to one star, but, the fact is, my original experience was great and the entire salon should be be penalized (pun intended) for the attitude of one man. If you're uptight conservatives looking for a salon that understands your needs in the otherwise liberal risque P-Town, West End Salon is the Salon for you. read more

No no no. Find a real salon! Do not go to this place. I got my haircut here and had to go to my stylist at home to get it fixed to make it look somewhat normal-all this happened right before a wedding. I later found out the stylists are still in "cosmetology school" and have no experience! Trust me. Run in the other direction. read more

Great experience with a pedicure by Scottie. All the staff are casual, relaxed, and calm. Toes were pampered and unlikely most times I get a pedi, Scottie listened to me and cut them as short as I prefer. He took extra care to make sure all the edges were trimmed. The salt scrub wash and lotion finish left me feeling special. Definitely recommend this place for personal care and next time I'm in Provincetown, I'll book ahead! read more

West End Salon And Spa - Pedicure by Scottie! - Hair Salons Near Me - Provincetown, Massachusetts

I was in town for bear week, and wanted to treat myself to a pedicure. West End with the closest to where I was staring, so I thought I would give them a shot. I made an appointment and got Stephanie, and she was the best I told her that I've had a pedicure before and they did the nails too short, and she was very mindful of that. For my second ever pedicure, this was the best read more

West End Salon And Spa - Mint foot rub - Hair Salons Near Me - Provincetown, Massachusetts

I came in for a pedicure, $50 and okay. Everyone is nice and friendly. Definitely call first and make a reservation. read more

West End Salon And Spa - Storefront - Hair Salons Near Me - Provincetown, Massachusetts

Finally a real reason to go to west end spa!! Dennis is amazing !! Fresh men's cuts and beards . I hope he keeps this as his home for many years . He listens and delivers . The locals told me he was the best and that was the truth . Treat yourself! read more

My bestie and I had full mani-pedis with Scottie Mobark who we'd *highly recommend *. He made the experience a treat for us: very warm and inviting. Loved the Nexflix videos of soothing nature scenes and music. He was also highly knowledgeable about caring for hands, nails and toes. The entire staff was helpful, courteous and friendly. Will love to come back again next trip to Ptown! Thank you, Scottie! read more

One of the worst experiences ever. Waxed areas are burned, nail polish was very poor quality and applied inexpertly (too thickly) so it smudged. Pedicure with no polish charged at full fee. Place is run down and not clean. Overpriced and awful! Update... The manager reached out to us and was very apologetic and sincere. Our charges were completely refunded, which was completely unexpected and very much appreciated read more

They fit me in day of for a last minute pedicure. Nice lady, who also does tarot readings and has a radio show. Was a bit pricy for the level of experience at $45, but I was happy enough because they fit me in. read more

NO! I have been a regular visitor to Provincetown for many years now. If I had reviewed this place earlier, I would have given them a MUCH higher rating. However, the owner has chosen to take a low road and attempt to degrade his patrons even though they have given the salon glowing reviews. Maybe he should take a moment to reflect upon the salon itself. Let's discuss. So, personally and verbally attacking patrons that had nothing but great memories of visits there may not be in the best interests of your establishment. The staff was very fun-loving and silly. I will give you that, but the visits that followed really freaking sucked. Why are you attempting to blame the decline of your business on the public?! Take responsibility. You try to place blame on all but yourself. Let's look at the facts. There are half naked, airbrushed representatives of the salon forcing coupons upon passersby and an unlimited amount of gimmicks that are employed in high-pressured situations when people walk by the salon during their leisurely strolls down Commercial Street during their vacations. Yet you still have the nerve to accuse a group of supporters of costing you $30,000 based on reviews on Yelp?! Family business, yeah right. During the Summer every year, I take a large group of people on a wondrous journey through this amazing town filled with such creative, welcoming, and friendly people. This establishment shall never again be a stop on that tour ever again. Unfortunately, West End Salon and Spa went from a four or five star rating to a one star rating in my book. It is probably the only place that I wish I could give a zero or negative star rating at this point in time. read more

I went here two years ago and had a great massage, so I thought I'd try it again. Sadly, the service was bad that I never even got an appointment. I stopped in around 10:00 to book a massage and was told that the massage therapists usually call in around 10:30 to set their schedules, and that they would call me then. They finally called back at 11:40 to ask what time I would like to come in. I said 3:00, and they said they would call me back in a few minutes to confirm. Unfortunately, they never called back... Not even to say that they couldn't find a therapist to take the massage or to give me the opportunity to go the next day. I will not be going back. read more

When you waltz into a salon with 8 people and demand henna tattoos of the perverse persuasion, normally you find yourself immediately on the business end of a hissy fit. But not in a gay man's salon! If you ask for a penis, uncircumsized, to be drawn upon your back, it'd be likely that you'll find yourself thrown into the street with no art work in sight. But folks, this is P-town! Home of the henna penis. And some nice, feminine artwork, too. $5 coupons will help, as most of the bigger designs are around $40. Don't believe the hype about how long this salon claims theirs will last though (3 weeks?!)...it's been about about a week and mine is but a fading memory! read more

I went to this Salon with a friend of mine and ended up getting a haircut as well. I absolutely loved the stylist. He saw that I was a bit hesitant about getting a new style and soothed my nerves with his detailed description of what he planned to do. Here I am a week later and I can't stop smiling because of all of the compliments that I am getting. Thank you Dougie from the bottom of my heart. I will definitely be back again! read more

Four stars for the body painters One star for the poor business practice They quoted us one price and charged us double. Get your quote in writing. read more

I absolutely cannot say enough about this salon and how fabulous they made me look/feel on my wedding day. Thank you especially to Andres (hairstyle), Scottie (makeup) and Dougie (much needed champagne)! You all nailed it! read more

West End Salon And Spa - Hair Salons Near Me - Provincetown, Massachusetts

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Avoid this dump at all costs! The work is mediocre at best and the staff is RUDE! You can get a better cut anywhere else on Commercial street! read more

I saw this salon on an episode of Tabatha's Salon Takeover" sometime ago, and I said I wanted to go here when we had the opportunity to go to P-town. The opportunity came up and here we are in P-town. I then find out the salon is literally just steps away from the resort I am staying. BONUS, so I thought. I arrived at the entrance with great anticipation of seeing this salon because it was featured. I didn't have an appointment, but I am here for a week so I was prepared to have to come back at a later time. I just wanted to get my name in and know I was going to be able to get my hair cut. I got to the counter and spoke to the woman behind the desk, I ask if I could get an appointment for a haircut? She looked on a camera that was facing a white board that had times and names on it. She told me to go downstairs and put my name on the whiteboard for 11:30. It was 11:00 and I was thrilled that I could get in so quick. The wait was fine because I was just next door. I went downstairs and was pleased by how nice the place looked. I noticed the white board and Dennis looked up from a client he was working on. I explained that I was sent down to put my name on the board for 11:30. Dennis was visually not pleased by me saying that. He said "Well, I guess I'm not getting my break"! I said I can come back another time and he replied "No, put your name down". I put my name down and said thank you. I left the salon feeling like I just ruined someone's day. I went to the deck and saw my brother who was sitting out in the sun. I said I got an appointment, he was the one the found the salon for me. I explained the whole event to him. He was dismayed as well. Then I went online and found SNIPS. I called to try and make an appointment, they were busy so I walked to the salon. It was maybe 5 minute walk. I got inside and am so glad that I got such shitty reception from Dennis. Had Dennis not said what he said I never would have gotten into SNIPS. I should have gone there from the start. I was "pampered" and made to feel that I was important and time was NOT brought up. I didn't say anything about my experience with this salon. I just wanted to share my own story. I thought because the salon had some publicity from this show, it is probably a really great place. I was fooled. But, again I never would have gotten to SNIPS. So I guess everything works out the way it should. read more

OK, absolutely LOVE Scottie! BEST MAKE UP EVER! No joke! He's funny, super helpful and every single picture I took I look fabulous thanks to him! Go Scottie!! Hair, however, not so much. The stylist (Stacey) that helped me was rough and braided my hair like a 7 year old. Scottie could see I was unhappy and took it upon himself to speak with Dougie to get it fixed since I had a wedding to go in the next few hours. Dougie said to come upstairs to have it fixed WITH THE SAME GUY THAT MESSED UP IN THE FIRST PLACE!! At that point I just let him do his thing knowing that I would have to do something about it before the ceremony. He tied my braid with this HUGE black elastic, claiming he didn't have any small ones. What kind of hair stylist does not have a decent hair elastic?? Luckily I was able to fix my braid back at the hotel before the ceremony and saved the day. So, if you need make up go see Scottie, he's the man!! And the only reason I'm giving 4 stars. But I would not recommend Stacey to my worst enemy. read more

Get a massage from Scottie Mobark!!! He is new to the salon this year. He does a fantastic combination of strong trained massage to work out any sore muscles and a light touch to relax you. He isn't afraid of your body like a lot of massage therapists seem to be. Easily one of the best massages I have ever had. On the other hand I had a friend get a pedicure and it was horrible. So my stars are only for massage from Scottie. Check out the person before booking a service. read more

A true staple and representative of what PTown exemplifies, the West End Salon is fun and fabulous. With an outrageously eccentric and skilled staff, the West End Salon & Spa will give you an experience you will never forget. I stopped in for a mani/pedi and Scottie and Steph were absolutely fabulous. Stacey gave me the best short cut I've ever gotten in my twenty-two years, and Dougie is a masterful artist when it comes to color. Everyone made me feel welcomed and I enjoyed laughing my entire time there. Compared to every other salon in town, the West End is your best option, hands down! I'll be back soon to visit my favorite town and favorite salon! read more

As a child I had always gone to the West End Salon with my mother. But as I got older and rebellious I went to various other places. A couple weeks ago, I made a spur of the moment decision to get my roots touched up, but couldn't get an appointment at my regular salon. I called the WES and asked if they could fit me in (this was 7pm at night). The man on the phone told me to come in at 9pm. When I did, the place was packed with people getting henna tattoos. My hair was done by Sandra Ladenburger. She made me feel very comfortable, and talked with my the entire time. It has been over 6 months since I have gotten my hair dyed. I have been dying it blonde since for about 5 years, and hate it when my roots grow in. But I also hate how it always costs over 100 dollars to get it dyed, so I try to wait as long as I can stand it. I informed her that the last time I had gotten my hair done they burnt through my skin, so she was very very cautious. She put various lotions and oils onto my hair and skin to protect it, which made a big difference. She clearly knew what she was doing. The whole procedure took about an hour (I was expecting at least 2!). I saved a lot of money by not getting it cut, or blow dried. When my hair is wet you really can't tell the color, so I had no idea if she did a good job or not! The next day when I woke up and looked in the mirror, my hair was PERFECT. In the past 5 years of getting expensive dye jobs, this was by far the best one I have ever received, and at a fraction of the price! I completely trust Sandra with my hair, and can't wait to go back in a couple months to get it dyed again!! read more

The West End Salon and Spa on Commercial Street is a landmark onto itself. Know for henna tattoos and blowing bubbles on the street, it's quite festive. In my opinion, they are long over due for a makeover! The inside of the salon is dated and they are expensive. $25.00 for a soso men's manicure is crazy! New York City only charges $13.00 and I get clear polish. This is not the only salon in town. Check out the many other locations. read more

Great blow out. Ptown is expensive but I was happy. Very comfortable salon. Nice staff. I even saw a fashion show of drag clothes which was very entertaining. Great location. It's hard to usually get last minute appointments. I would recommend the salon. read more

My time at the West End Spa was the highlight of a 5 day R&R trip spent in P-Town. The owner Dougie was warm and friendly without being overbearing. I had a full body salt scrub with Scottie and my 70 year old skin feels like velvet! Scottie also gave me the bar none best facial I've ever had. Scottie is a true professional, up on everything new and improved in the skin care biz. He is a magician! My face, neck and decollete have not looked this well in 30 years! Andres one of the very talented stylist at the West End Spa washed conditioned and styled my hair to perfection. Honestly, I cannot recommend this Spa highly enough! read more

Scott gave me the best pedicure I've had in a long time. He has superb. I highly recommend him.

Well organized in regards to covid. Friendly staff and easy to schedule an appointment.

I was in Provincetown for the weekend and was dying to get my hair cut and colored. I walked past the West End Salon - it seemed friendly and had a few people in there - it's a very small shop (until I walked in). They took me right away - the owner Dougie Freeman cut and colored my hair - I am VERY satisfied - with his work and the whole experience. Staff was friendly and very attentive - they offered me cappuccino! Dougie asked me what I wanted and LISTENED - not my usual experience with hairdressers. He gave me his opinion and I listened and I am glad I did. Also, it turns out they do massage, facials and some other spa treatments downstairs in a very nice, calming setting. I'll try that the next time I'm in Provincetown. This is a winner! read more

My husband and I were walk in's for a quick cut. We were welcomed and seated immediately. Got a nice cut, wash, and blow from Charliee for 25 bucks. Dougie Freeman, the proprietor, is apparently a bit of a legend in P town. He is great fun, and very welcoming and attentive. If you need some attention while in Provincetown, this is your spot! read more

Scottie did my spray tan and even though we had trouble getting it to stick and finding a color that worked for my skin tone, Scottie was so nice and helpful, and offered to reapply multiple times throughout my week there. I'd definitely go again next year. Totally worth it! Thank you Scottie! read more

Dougie is the best hair dresser I've ever had and I've lots of hair dressers in my past. Perfect combination of listening to my needs/wishes/requests and having great ideas about what hair style would be best for my features. Could never imagine walking out with a hair cut that I Ioved so much!!!! He is a miracle worker. read more

I have walked by here for years but never stopped in. I was a bit hesitant simply due to some of the reviews on Yelp, but after realizing most of the reviews weren't for what I wanted (haircut) AND after two friend's rave reviews, I decided to give it a try. I am hooked! Dougie's service was second to none. Not only does he offer a great cut, but the stories and laughs that came via our banter was just as great. I would not hesitant to go again when in town. read more