Since my cousin lives around the corner from this Overground Station I have used it a bunch the past year.
It's on the Stratford to Richmond/Clapham Junction line and, like most of the Overground trains, has a good on-time record so you know when your train will get there and when you need to arrive at the station to catch it.
Whether you're heading to the East or the West you can take an Overground train from here and even transfer to Mainline or Underground trains with the use of an Oyster Card.
There's usually both someone in the booth here at this station as well as someone else near the ticket/card reader. read more