This is a solid little place. The decor in the rooms were decent. Some of the details I question,…read morebut nothing horrible. The pillows are horrible! They're like marshmallows with covers! Sounds great, but if you have a big, heavy head like I do, it's not comfortable! Everything else was fine, and pretty convenient. Overall a pretty nice hotel. Clean and convenient.

We chose to stay at Home2 Suites by Hilton for our Team Building Event. For the most part…read moreeverything was fine. We did run into a few hiccups along the way. Upon arrival we had 2 of our rooms not ready for check in, which was not a big deal, we could put their stuff in others rooms until we were done with our dinner plans. Upon returning to the hotel in the late evening 2 of our executives had to get their rooms now that they were ready. One was assigned an already occupied room, which made a really award situation for one of our team as he entered a room after 11pm to find someone else in bed. The rooms were clean and well maintained, they had a nice patio outside the lobby and a snack area at the front desk where you can purchase.

Nice hotel that served its purpose on our recent visit back to Roseville Ca to see family. Quiet…read moreroom, and the property itself was quiet and not too close to freeway or busy streets. My only complaint about the room was the limited amount of bathroom counter space and the bed pillows were not very comfortable leaving me with a jacked up neck. Overall it's a nice property and I'd only stay there again if I brought my own pillow.

VERY overpriced in my opinion. I typically pay in Hyatt points, and have stayed in similar hotels…read morefor 3500 points. This one was 15,000! I have no idea why. The room was okay, the ac unit in room made loud noises. Carpet felt gross. Pillows were icky. I was overall NOT impressed for the price at all. Room was outdated with no place to plug phone in. Just very mediocre for the price. I paid 20k points a night to stay in a luxury Hyatt in Spain with Michelin star restaurants. Not sure what this place is thinking on their pricing. Nasty coffee. No water in water dispenser and they wanted to charge me 10.00 to check out at noon as opposed to eleven am. lol I've never heard of such a thing.

Good location and nice comfy room. Didn't receive welcome gift points. They said it's on there but…read morehad to call in to actually getting it. Overall it's ok.

Disappointing. $12 parking. No complimentary coffee in morning. I will book elsewhere next time in…read morethe area.

VERY friendly gal at check in. Nice gal at checkout also. Hotel is dated, but clean. Would stay…read morehere again!

Unfortunately, this was one of the worst experiences we've had at a Hyatt property…read more The issue stemmed from our interaction with a front desk employee named Sue. My boyfriend is a Hyatt employee and was booking a stay for his brother and his brother's girlfriend to celebrate her birthday. Prior to their arrival, he called multiple times regarding a Friends & Family discount reservation that he was having issues with on his portal and needed guidance because the portal wasn't working correctly and not letting him book. There was another front desk agent (Not sue) who he spoke with and the other lady was incredibly helpful, answered all of his questions etc. However, when he called a third time to let the hotel know they were on their way, Sue answered the phone and immediately came across as dismissive and rude. Rather than taking the time to understand the situation or speak with the employee who had been assisting us previously on the phone. And sue repeatedly implied that we were lying and stated that the previous front desk agent would never have provided the information we were given. What made the interaction especially frustrating was that my boyfriend is also a Hyatt employee and is very familiar with Hyatt's standards of customer service. We have stayed at many Hyatt properties over the years and have never experienced anything like this. Instead of working toward a solution, we felt accused, dismissed, and treated with unnecessary hostility. This is a situation we don't take lightly. We have call logs documenting the multiple conversations that took place before arrival and would be happy to provide them if needed. This experience fell far below the level of hospitality we have come to expect from Hyatt. We hope that future guests do not have a similar experience. The only positive aspect of our experience was the other front desk employee who initially assisted us and was professional, patient, and genuinely helpful throughout the process. Unfortunately, that level of service was overshadowed by our interaction with Sue. And to be honest this was just completely embarrassing for us to have his brother stand there with the girlfriend trying to make her birthday night stay good to just be experiencing this all when they arrive.

Solid hotel Amazing staff…read moreShout out to Jason and Michael (evening shift sorry if I forgot your name) Great place and free computer in lobby for a stock market dude like me Anyway overall score 4.67 out of 5 easily

Courtyard By Marriott Roseville Galleria Mall/Creekside Ridge Drive has been my preferred hotel for…read moreseveral years whenever I visit Roseville. The hotel's location is ideal, as it is conveniently situated near all the amenities and necessities one might require. However, I encountered an issue during my recent stay. While waiting for my turn at the front desk, I overheard a woman complaining about a potential intruder in her room while she was away. Upon her return, she discovered that her door was propped open by the latch. After she departed, it was my turn to check in. The front desk attendant failed to recognize me as a Marriott Bonvoy member and neglected to provide me with the welcome bag that members receive. Upon entering my room, I conducted a thorough inspection and discovered that the latch securing the window was broken, rendering the window unsecured. Additionally, the television, which typically displays a welcome message for Bonvoy members, was absent. At checkout, I received a physical copy of my receipt, which was a positive outcome, as my stay was not recorded in the Marriott App, nor did I receive my points. I subsequently uploaded my receipt to the "Missing a stay" section of the app in the hope of receiving credit for my stay and points.

The number one reason to stay here is 100% the staff. From the moment I checked in, the service was…read moreoutstanding. There was an issue with the room's door lock, and while it was being worked on they immediately offered me a snack and water. When they felt the delay was taking too long, they didn't hesitate to move me to another room. I was on a conference call and wasn't in a rush at all, but they were incredibly apologetic and clearly went out of their way to make sure I was taken care of and happy. That level of customer service really stood out. As for the room, the furnishings are more lower- to mid-tier for what you'd expect from a Holiday Inn, but I was genuinely impressed with how clean everything was upon check-in. Overall, the service alone makes this place a standout.

I travel often with my daughter for club volleyball, and we have stayed at numerous hotels and…read moreAirbnb's over the years. I found the bed at this hotel the MOST comfortable ever!! The bunk beds were a great thing for my daughter to have her own space in the room, and we found everything incredibly clean. While it is true that there is a lot of outside car noise, we did not find in too annoying in any way. HIGHLY RECOMMEND!!

If you're in the area for a concert at Thunder Valley Forum or taking the family to Golfland…read moreSunsplash and Topgolf or if you're here for business with Oracle or HP or for whatever reason, this is a great hotel. The rooms are just like studio apartments with full kitchens, full size couches, huge workspaces, comfortable beds, large bathrooms and all of the amenities you could possibly ask for. The staff was very friendly. The breakfast was quite nice with a waffle machine and pretty decent oatmeal as well as a selection of fruits and breads as well as eggs and sausage. They also accept pets and there are plenty of places to walk the doggies. Do rememeber that parking is an additional fee that needs to be paid for through a third party app! And yes, I read the negative reviews here too. I suggest you do as well. I find some of them interesting, but none of those individual's concerns ever applied to me.

This is my favorite hotel to stay at in the market. I have to travel for work and can stay either…read morenear Cal Expo, or in Roseville, due to my business needs. I had to stay in the Cal Expo area all summer and was very excited to get back to this hotel, since it was always my favorite, due to amenities and proximity to activities I enjoy in Auburn. I am not sure when it began, but they now want us to pay an external parking service when staying here. This is the first time I've encountered this. It is already wild to pay for parking in an area like Roseville, with a huge surplus of parking spots, but I never took issue. I booked this room, even though it was $75 more a night than the other Residence Inn I stay at in Sacramento. Finding out that I need to scan a QR code after a long day of travel and work seems like more work for me, as a consumer. I look to stay at places that ease my burden, not add to it. I won't stay here again. I must say, the manager, I believe her name was Monica, tried her best to accomodate me on this and future visits, but again, it all seems like more work and communication from me, which I am not willing to do. Multiple hours of travel and often 12 hours of work before I can check in, the last thing I want to do is pay on an external site and need to upload another receipt for my business expenses. Your greed outsourcing parking charges, or even chargin at all when a room is close to $300 when there is ample parking all around, is a dealbreaker.

I've always had a nice stay at Larkspur Landings. The suites are cozy with plenty of room to take…read morecare of business, cook a meal, or unwind after a long day. They offer a convenient workout facility to break a sweat, a laundry room to keep up on your wardrobe, a business center and exceptional customer service. Breakfast and coffee are set out each morning and they even offer treats for your dogs! This location is convenient to dining, nightlife, Golfland Sunsplash, the Galleria Mall , the Fountains as well as UA Movie Theater. It's also just a short drive to Thunder Valley Casino. Great place to stay if you're in Roseville.

The place is old and super dirty. Nothing is updated. It's is a disgusting mess. The entire…read moreplace is dated and gross. My key needed to be replaced 3 different times, the amenities are super old and the cleanliness is terrible. Do not stay here unless your choices are sleeping outside in the rain with the rats or here. If I could give this review -stars I would.

Attended a concert at Thunder Valley and instead of paying the ridiculous prices that Thunder…read moreValley wanted for the night of the concert, chose to stay here and just Uber over. We pulled in to the parking lot and instantly thought "hmm this looks nice!" Nice area and just off the freeway. Next, we checked in at the front desk and the ladies who checked us in were very nice. Got up to the room and was really impressed with the very spacious room equipped with a fridge, microwave, large bathroom and seating area. I will say...pillows are terrible, and the bed was pretty hard, but would we stay here again? Absolutely, we will just be sure to bring our own pillows next time! ;)

WHY WE WENT HERE: - staycation from attending a concert at…read moreThunder Valley Casino Resort (within 10 minute drive) but for a fraction of the price of the rooms at Thunder Valley THE LOOK (FROM THE OUTSIDE): - located in a plaza off Blue Oaks Blvd and Fairway Dr - located in the same plaza as TownePlace Suites by Marriott Sacramento Roseville - decent amount of parking shared by the hotels THE LOOK (FROM THE INSIDE): - you can tell it was a bit on the older side, but it did the job CUSTOMER SERVICE: - check-in took quite a long time because the system was down, but because of it we were given a late check-out of 4PM - make sure to check-in at the front desk if you're parking a car overnight, you'll need a parking pass

Hubby & I utilized a free night award last Saturday as we attended a concert at nearby Thunder…read moreValley casino. It was our first time staying at a TownPlace Suites. Given a choice of 500 points or a free item like a package of Oreos, I selected 500 Bonvoy points. Pros: * Our suite was on floor 4, the top. Room in the corner. * it was quiet even though there was a volleyball team also staying at the hotel * 24 hour free coffee, tea, and hot water * complimentary breakfast- both hot and cold items * free outdoor parking. Shared with SpringHill Suites. * easy check in and check out. Cons: * housekeeping was minimal. I noticed food particles on the carpet and strands of hair in the bathroom from previous occupants. * my top sheet had a lipstick mark. Made me wonder if the sheet was reused or not. I'd consider staying here again if I'm on a quick weekend getaway.

Customer service made this hotel :) my sister and I were driving all night, and our original hotel…read morenext store did not take Apple Pay we came here and Quincy helped us. She saw us struggling with our bags and the tired kiddos outside, helped us in. They also did not take Apple Pay but she figured out how to help us. Super grateful for her kindness and wonderful customer service. We then woke up to their complimentary breakfast (fritata was awesome) and Becky was their helping with the breakfast service. Becky was also super kind, welcoming and super sweet to the kids. Very grateful for this place and the wonderful hospitality.