Great customer service! I had an amazing experience Momo was so detail in explaining my situation. I will most definitely recommend the clinic. Thanks ! read more

My experience at West Medical was that the business is more interested in over-charging insurance companies than treating patients. I went to both the Long Beach and Irvine facilities a total of seven times for vein treatment. After multiple ultra-sounds and two sessions of the same photos of my leg, follow-ups, etc., my leg looks exactly the same as it did before my first appointment. There is absolutely no improvement in the vein situation in my leg. I will say that everyone was very professional and the attention to detail regarding cleaniness was excellent. Unfortunately, that didn't eliminate the spider veins in my leg. I never knew what was going to happen at the next visit until I was in the room. I kept going back, but only three small veins in the back of my leg were treated. A varicose vein was cauterized (not sure of the medical term); other than those things, nothing was done. The woman who did the ultra sounds should work on being more personable. There was little communication on her part. The owner of the business keeps apologizing to patients who give the clinic low ratings. Instead of apologies, it might be a good idea to work on improving your treatment of patients. My insurance company paid you thousands, yet I have no results. read more

Writing this review for G. Mosqueda: Doctor and staff were very professional, I really appreciated the help from Sam, she is very helpful & went above and beyond to make my experience smooth read more

West Medical is amazing. The office is clean, well-maintained and the staff, especially Sam, are great. I'm very pleased with the outcome of my procedure. Thank you Sm and West Medical Long Beach. read more

I had an amazing experience at the Veins Department, and I have to give a special shoutout to Samonia in the back for her outstanding customer service. From the moment I walked in with my sister, she made us feel welcomed, informed, and genuinely cared for. I recommend visiting the Veins Department -- and be sure to ask for Samonia. She truly goes above and beyond! read more

Every time I come to WestMedical on Atlantic in the Veins department I'm always met with a friendly smile. Samonia is super friendly, welcoming and attentive. I recommend West Medical but come to the Atlantic and willow location. Clean and and quality care! read more

Sam & Letty and Dr Sarabi are so knowledgeable thorough and helpful! I have felt confident from the start, that my legs are going to look amazing after my injection treatments are finished, and I have already started feeling less pain being on my feet for work all day. Thank you for all your hard work, I appreciate you all so much read more

I would give West Medical ZERO stars if it were an option. My wife scheduled a SURGERY with West Medical 2 months ago. Her & I both took time off work so she could do the surgery and I would be here to drive her home. Less than 24hrs from SCHEDULED surgery time, West Medical calls my wife and was unable to make contact with her so they canceled her appointment time. We were in the office for mapping at 9am this morning...WHY NOT GO OVER EVERYTHING WHILE WE WERE IN THE OFFICE or at THE LEAST mention the surgery would be canceled if you miss their call. WHAT A JOKE. Makes us believe this place is a complete JOKE and we are safer going elsewhere where surgeries are taken a bit more seriously. read more

Front office is great. Sam and Janet, Damaris and Yarali are all so helpful and nice. Worked with my insurance. Far drive to valley for procedure, but Alma and staff there also kind. Great experience with read more

Shiesty business!! Don't trust them!! They told me consultation would be covered by my insurance because I only got one leg with the ultrasound. Then I get a bill for $200!! They don't actually take insurance. Very dishonest, very disappointing. You've been warned‼ read more

This place is great to treat varicose veins. The doctor has a lot of experience. The staff is very friendly and helpful. I recommend this place if you are looking to treat varicose veins. read more

This is the worst.. I waited 1 1/2 hrs. I didn't feel comfortable with west medical doing my procedure.

I had a varicose vein consultation recently at the LB location. The physician recommended a vein procedure, followed by cosmetic injections. I was hesitant to do the vein ultrasound but Janet the coordinator explained how important the Ultrasound was to determine the correct treatment. I'm glad I got the ultrasound done. Janet helped me set up the whole treatment. I'm scheduled for my procedure in 2 weeks. I'm looking forward to it! read more

Do not come here! Read the reviews and proceed with caution. The staff and the entire office are unorganized and lack structure. I've been coming here for months. As a patient, I expect for them to number one, respect my time, properly educate me as to what is being done at every visit, and bill out to Insurance accordingly. That is not what has happened. I have been seen here for months for my Venous Insufficiency issues. I had ablation done in both legs as well as follow up injections. Nothing helped. I have continued to swell. I have continued to have pain and discomfort. It's like they did nothing. I have received no paperwork or treatment plan documentation . They scheduled me for a postop. I go in and they tell me I now owe $345, we are almost 6 months later from the time that they started. Don't you think that if I had a coinsurance that would apply to these visits , you should've explained that to me from the very beginning when you pulled benefits? That's not what was done here. I was only told when they sat down to explain what my out of pocket would be, that only copays would apply for each visit. I was told everything else was covered. I always request full disclosure so I can plan accordingly. Every single visit they run late anywhere from 45 minutes all the way to 3 hours behind. Scheduling is always improperly managed. Very unprofessional staff who sit outside the rooms and chitchat about what they did on the weekend and what alcoholic drinks they enjoy. Not to mention I spoke to three different staff members who also told me the staff and the office are very unorganized, management is terrible, that they are looking for other jobs. They confided that they understood why as a patient, I feel the way I do and why I am always upset during my visits. if you are having circulation issues, you need to go to an experienced, professional office where your needs are going to be addressed and pain resolved, not where you're gonna be moved around from provider to provider, be moved from room to room during visits, and have unclear awareness of charges being presented after everything has been completed. Providers come and go there as well as staff. High turnover. There are new faces each time I come. My provider left the office halfway through my treatment. This place is a complete joke. I'm surprised they're even in business at this point. When I have mentioned their name to providers, nobody has heard of them, and it makes sense. I will be restarting my treatment elsewhere, and I will also be reporting this to my insurance, filing a grievance , as well as contacting the insurance commissioner as I do not feel comfortable that these claims were billed out appropriately. read more

Always welcoming friendly staff! I had my veins done because I had some ugly ones popping out and some ugly ones behind my knees. My legs have completely healed and I'm very happy with the way it looks and would definitely recommend ! read more

I wanted to get a vein consultation and made the appointment for 10:00. I got here 15 minutes to fill out paperwork and was told there was a few people ahead of me. At 11:00 I asked the receptionist how much longer and she tells me there is still a few people ahead of me and it will be 15-20 more minutes until I even get called into a room. Get called into a room at 11:15 and was told the Dr would be seeing me in about 5 minutes. 15 minutes later the Dr comes in and briefly takes a look at my legs and then orders an ultrasound and leaves. The nurse explains to me that the only way insurance will cover a vein. Treatment is if there is an abnormal mean underneath the skin which is why they need an ultrasound. Ultrasound is not covered by insurance and cost $100 per leg. At this point I had enough and said thank you and left. What a waste of time! read more

I had a consultation on the 21st and was told I would have EVLT treatment which is covered by my insurance. I had to schedule follow up appointment on the 27th for another ultrasound before scheduling the procedure. This time I was told I'm not a candidate for EVLT and if I wanted to treat the vein it would be out of pocket. Ridiculous that two doctors within a week have two different diagnosis and recommendations. I would not recommend West Medical read more

I walked in and although I needed to wait for another patient in line... the other person in the front desk never looked up and greeted me. Then, a friendly face helped me with paperwork as the patient left ahead of me. No one knew i was here for a consultation only and when I told the girls, they didn't relay to doctor. I was being photographed in a room that girls were going in and out of..it was strange, less than I would expect. I didn't care for the doctor, he didn't try to build rapport..I was just a number. My gut told me.. leave. It felt like a county clinic. read more

The quality of the care and the professionalism throughout the whole process is outstanding. In addition to the high quality of service, Dr. Sarabi is just overall exceptional. Thank you to the wonderful staff and doctors at West Medical, Long Beach. read more

Overall I have to say I've had a fantastic experience at est medical. The Dr. is personable and and knowledgeable, even recommended a different procedure at another office because he thought it would benefit me most. But I really want to complement the office staff. The front desk is courteous and quick. And the back office MAs, particularly Monica and Cheyenne are top notch. Very friendly, anticipate my needs as well as the physicians. Best of the best. Office manager Jeanette is also very personable and professional. Final comment- Monica, go to nursing school. You can do it! Thanks everyone read more

Wait time was way too long. I'm in healthcare. I understand that there's a wait, but it was almost as if they overbooked themselves to see as many people as possible. From start to finish it took 3 hours for my entire appt. AND to top it off, while I was waiting for the doctor to come in my room, I can hear her telling the ultrasound tech to do another patient first because he was in a hurry. Mind you, my appt was before this patients because he walked in 30 min after me in the waiting room and I knew exactly who they were talking about cause I recognized the voice from the waiting room. Once the doctor got in the room she was talking very fast, I felt rushed. They also charged me a $35 office co pay. So much for a FREE consultation. I recommend going to a private vascular surgeon if you are seeking vein treatment. I will say, One good thing about them, is they sent me my medical records via mail upon my request so I don't have to repeat my ultrasound ($200) when I go see a vascular surgeon. Also, my ultrasound tech was amazing. I wish I could remember her name. She took her time and explained everything she was doing - even explained the ultrasound results as she was doing it. read more

The staff and Dr. Sarabi are the best. They are very thorough and truly care about their patients well-being.

Dr. Sarabi is the best! What can I say. Hands down Dr. Sarabi is passionate about what he does. I inherited varicose veins from my beautiful mother and Dr. Saradi helped me get rid of them. He cared about how well my legs looked as much as I did. Whenever I had a concern Dr. Sarabi and his staff were quick to act and put my mind at ease. He was always friendly sharing a witty story or joke. He seemed to have a good time modeling and quizzing his assistants to do a great job too. Keep up the good work West Medical Long Beach Atlantic ave.! read more

I just got a bill from my insurance company for almost $12,000 .. AND THAT WAS JUST THE PRE CHECK! I've done nothing yet! They took some ultrasound!! That's it! read more

Quiero comentar del servicio de West Medical De Long Beach, especialmente del Dr. Sarabi , me hizo la cirugía de mis dos pies e inyecciones , por lo que ampliamente los recomiendo para que se animen las personas hacerse a sus tratamientos del varis, ya que cuentan con un equipo de enfermeras profesionales . Sinceramente se lo dice una paciente Isabel Tovar read more

Dr Mikhail and the entire West Medical staff were so amazing during my varicose vein treatment! Believe me, I was not excited about getting this procedure done, but after meeting the entire team that would help me with my treatment, from abalations in both legs, recovery, and follow up visits, I was so happy I had it done. Don't even get me started about the kind, helpful and compassionate team at the Tarzana medical center! I was given so much information, had all of my questions answered, and felt catered to and pampered all the way during an uncomfortable procedure. And now, my legs are pain free and looking gorgeous!!! read more

I signed up for vein injections (preventative care) and had my fourth session today. My insurance didn't cover the procedure but the consultant allowed me to make 3 payments. I was very pleased with Nurse Gracie, who I believe tended to me 3 out of the 4 times. She'd let me know when to expect a little poke, which helped me brace myself. She would also massage the area after each poke, which made the area feel better. The four sessions were spread out and in the meantime, I saw results between each session. Thank You! read more

So I came here with my mom for a cosmetic vein treatment. Appointment was at 11, we got there 10 min before, they called us back for a one time consultation 1.5 hours later:/ they were super busy on a Thursday at 11am.The dr came in said her veins weren't bad that 1-2 treatment would be ok... later a woman comes in with pricing said more than likely 2-3 treatments each leg, and said we have a sale of 300$ each treatment per leg. So my mom decides on coming in and at least twice to three times per leg (if all would go well). Fast forward one week later we came in at our appointment time, where they took photos and measurement of her legs then they took us in the back of a room where we found the Nurse Julie and her assistant Ámber were ready to complete the first treatment(syringes,medicine, etc) They were nice and attentive, they explained what would happen first and While Julie did the injections, Amber would massage her leg to stop blood loss (everything was good. 2 weeks later my mom came in alone for the second leg. Julie had no help from Amber to massage,she felt she lost a lot of blood!! Where was the help?? She was in the front office due to short staff. My mom was in pain and something didn't feel right. So the next appointment we went together. As I'm driving her on schedule Amber calls and said we were late(super bad attitude) telling us we were late and she has a lunch so she was going to ask Julie if it was ok to push their lunch back. As a patient my mom felt pressured and unwelcome. She felt like LUNCH WAS MORE important than she was. We get there about 5 min later and Amber is in front with the office lights off, saying don't do this again, you need to be here 20 min early or we will cancel, and she had a horrible attitude. My mom and I felt un important and decided to reschedule perhaps at a time Amber and staff were in a better mood and had already had lunch. Needless to say we didn't keep an appointment due to the low customer service toward the end. Not sure why they were so upset this day but they lost a lot of money with us and recommendations. I would never recommend this company. I believe customer service is prime and should be genuine. When it's not, then it's fake, and work is not done properly. I would say stay away! Research! Look into a dr performing the procedures, not just consultations, and find the right price.... read more

Horrible service, made an appointment at 11:30 and wasn't seen until an hour later. The receptionist blamed it on patients having lots of questions. I should've heeded the reviews. Their tardiness had nothing to do with COVID. They over book and can't maintain their schedule because of it. read more

HORRIBLE CUSTOMER SERVICE: They leave you wondering if you qualify for services through your insurance because their staff is too lazy to check for you. I went to Association of South Bay Surgeons in Torrance and they checked, provided excellent service and I had my surgery there. The ridiculous meetings are held in the lobby/waiting area where they schedule way too many people at once and honestly it was a waste of time! read more

Horrible customer service. You cannot get in touch with anyone. They send you to complete appointments that you've already done & sent in the paperwork for. they sent me to numerous appointments & the funds were taken out of my HRA account and I completed the 3 month weight management that is required w/ my insurance & then nothing. silence. crickets. No follow-ups, no contact at all. very unorganized. they pass you around on the phone and no one knows what's going on or where anyone is. read more

Love the all the staff here . I got a lot of my vein treatments here. I'm very happy with my legs' results. The staff is very productive and very courteous . Nurse Julie and nurse Vee are amazing ! Julie is so gentle and knows what she is doing. Vee makes sure you are always comfortable. The clinic is clean and comfortable. If you can get through the circle of madness around the roundabout you will be home free . Just be super careful driving there because the roundabout can get pretty crazy during the morning commute and between 4:30Pm-6Pm. read more

Unfortunately my experience was disappointing. I arrived 10 minutes early for my appointment to fill out paperwork as I was a new patient. 35 minutes later I asked if they were running behind because I had to return back to work to Downtown Los Angeles and the receptionist told me there was a patient in the room with the doctor and I should be next. Then she asked if I was informed the consultation would take 45 minutes from the time I entered the room with the doctor. Shouldn't it start from the time of my appointment? What's the point of making a appointment!? Although this place was recommended I left disappointed. read more

I called West Medical/Long Beach for my Varicose Viens problem, I made the right decision!! The staff, Sonya and Doc are very nice, and very professional. My questions were answered, and they are very accommodating with my appointments to fit my schedule, it assured me that I've chose the right place. Its been about a month and things are looking good, I'm very happy!! read more

I definitely recommend this place! The doctors here are knowledgeable and caring. Definitely ask for Natasha to do the injections. She has an amazing bedside manor and is detailed. She is informative to help you recover effectively . The medical assistants here are very nice and are helpful. Both receptionist s are friendly and knowledgeable. read more

I had the sleeve with west medical and I have lost 100lbs. I could not have done it with out the west medical team. Dr Sal and Dr Hooman are the best. read more

I was really enthusiastic about taking this step into better living. After the consultation I knew I was ready for it. But whom ever take care of insurance verification just took that enthusiasm way. I never heard back from them, I've text, email and talked to the customer service people and they keep referring back to Pamela which is the person I've been trying to contact. I hope that this bad service doesn't reflect on how they do their surgeries, very unorganized read more

Very bad customer service. I will not trust my life with this company. They don't respect you or your time at ALL. Get your money and run as far as you can! read more

My sister's procedure could not have gone better! It's been about 6 months now, and the results are really showing. Her procedure is called the sleeve gastrectomy and West Medical really took care of her, especially Dr. Hooman! Over the course of 6 months she lost OVER 3 dress sizes and has made better life choices. Her confidence is to the roof. It's so great to see her smile, be healthy, and happy. The team here really left a positive impression on both of us. Their staff and hospitable customer service was helpful and could not have made everything easier and comfortable. read more

I went to this clinic to have the orbera balloon inserted. The staff is wonderful, however the program for the balloon under this clinic lacks sufficient support. When you get the balloon, all of the beginning stages of the process are great. Once you get the balloon that is when you need the support the most. What you're offered is a phone call from a nutritionist once the month and a 10 minute follow up with the doctor at the clinic once the month. There are no menus, exercise, eating regimen or guidelines provided. This procedure is way to expensive for you not to receive program tools. They do give you a badly copied 20-30 page manual, that lacks professionalism. I'm sure this is what their idea is of a program tool, but if you saw it you would laugh and change your mind. Unfortunately you're given this crap after the insertion. This program needs much improvement for an $8000 procedure fee. Save your money and find a doctor/ clinic that will provide you with a more supportive program, which will assure you with better results. I lost 20lbs of the 50lbs I wanted to lose. Waist of money read more