I would recommend this Orthodontic! Dr Heiner is super friendly and polite! I feel comfortable…read moreattending this practice and the staff is friendly as well. I'm so glad I am getting my teeth worked on through him. I have definitely seen improvements with my bite.

Sadly, I can no longer recommend this practice. My kids have been treated here for about 10 years…read morenow. My daughter's treatment went great and she finished about a year ago. My son's treatment/service has turned into a nightmare over the past year. Here's what we've been dealing with: -A high staff turnover rate. There is never the same workers when we go in. The ones we've interacted with seem very unfamiliar with my son's treatment plan. Heiner seems very impatient with staff at times even making comments to me personally about his frustrations and it makes for some awkward vibes. It was never like this until recently. - We drive 40 minutes each way to go here and have had 2 appointments in the last 2 months where we drove there for nothing. One, he called in sick as we were pulling in the parking lot for our appt. They couldn't even call me, they text me. The other, we went to the appt and they said they felt bad they should have called me and cancelled because he wasn't in and they couldn't help us. There was no respect for our wasted time what so ever. - They no longer answer the phone. I had tried to get thru several times in one day and instead of answer they text back (obv have caller id) and say they will call back. So weird and unprofessional to do biz like this. -Heiner has become frustrated with my son's lack of progress on closing a gap. Has made the comment numerous times that we are causing him to lose money because my son is over treatment time. This made me mad after about the 4th visit hearing this comment so I told him nicely to just remove the braces. He and staff were not happy about that. I was told by a worker there today that we are termed "non-compliant" now so if we need anything further they will "charge us whatever". I have no idea what she means but I don't really care anymore. We are done. -They've been telling me Heiner will call me for 2 months now. No call yet. Today I was told she can get my son an appt to just get his final retainer and end treatment but warned me of a high probability we still won't get to talk to him. To be honest, I don't really know what's going on here. Whether it's just a bad staff with bad communication or if Heiner just isn't into it anymore like he used to be I don't know. But the past year has been really bad for us and I look VERY forward to completing this treatment and being done with the place all together. The vibes are all bad and uncomfortable these days. And it makes me sad the way it is now vs. what it used to be.

Dr. Tony Nguyen is the absolute BEST there is. Dr. Nguyen…read moretruly has his patients best interests in mind and he is very gentle making sure you are comfortable through out your procedure. We have been patients of Dr. Nguyen for the past 17 years and will continue to see him for as long as he is practicing dentistry. In addition to a great dental experience his office staff is always friendly, pleasant and are great at communicating and do their best to work with your schedule when booking appointments.

I recently had some dental work done at Bluewater Dental, filling some small cavities, some bonding…read moretouch up, and a crown for one of my upper front teeth. Based on my experience with a hand full of dentists in the past, I can confidently say that Tony Nguyen, DDS, and his staff are at the top of the list when it comes to patient care. His chair side manners are impeccable. I have never had an experience where the dentist has been so professional. It was clearly apparent that his utmost priority was customer satisfaction and a positive experience. Whether it comes to patience, listening, caring, communication skills, or quality of work, Dr. Nguyen and his staff have earned my confidence and trust as a grateful patient. Thank you Bluewater Dental! -Marlon

Thank you for the awesome service Dr West. I couldn't be more pleased…read more Very professional, polite, and caring. My children are in good hands here. I highly recommend Dr. West. 5 stars is not enough.

If I could give a ZERO rating I would! Scheduled the appt in January 2025, confirmed insurance…read moreinformation twice and nothing more was said. Then received over 50 text messages advising me to confirm appt, which I did and to fill out online paperwork which did as well. MORNING of my appt receive a text from another number advising me to call the office as my insurance was not valid, which knew was not true. Actually they are no longer in my network as of Jan 1, 2025 PRIOR TO ME MAKING THE APPT AND RECEIVING THE 50 TEXT MESSAGES confirming everything. When called the office the accounting mgr Kathy I believe was rude and talked over me avoiding why was I not told this information when making the appt. She was very rude and said "it is not our problem to confirm insurance", uhm yes it is! My teenager is now back to the drawing board, I have to pay for another scan at another office and he has SR pictures just months out but will have to deal with teeth issues in the pictures. I did my part to confirm everything and this office did not do theirs. RUDE RUDE RUDE RUDE! I would never recommend this place ever.

We decided to change dentists and went to Bright Dental . They are very professional and nice so…read morehappy we changed to them .

Came in a little while ago for a scheduled procedure. Was told when I arrived the person assigned…read moreto the procedure was not coming in that day and they needed to reschedule. Arrived a month later for the rescheduled procedure. Unbeknownst to be I was also scheduled for photos for a teeth aligner. They eagerly started that procedure I was unaware of as soon as I sat down. I eventually declined after about 10 minutes to just move on to the procedure for which I was scheduled since this was the middle of my work day. They said no problem and that it should only take about 5 minutes. I sat in the chair for about 20 more minutes. Nobody attended to me. I just left. I can tell the owner tries very hard for a positive review score on Yelp, which most of us business owners do and I'm sure improvements will be made in the future. Maybe staffing is difficult right now? That's the impression I got. Going to have to pay out of pocket to go back to my old dentist until re-enrollment.

I just completed my treatment with Dr. Pezoldt. I am absolutely thrilled with the results. The…read morestaff is fantastic and professional they thoroughly explained everything during the process, the facility was always clean and comfortable. They worked around my availability for my appointments. I would definitely recommend everyone seeking orthodontic treatment to go and see them.

Office experience was great since the start. Very friendly and informative about treatment options.read more

The best orthodontist. Everyone is so friendly and helpful. My teeth are looking good. They offer…read morea good payment plan. Highly recommend!

My daughter has been a patient of Dr. Swatman's for years. He was always kind gentle and his staff…read morewent out of their way to make her always feel comfortable. And now that I am a patient of theirs as an adult I get to experience with my kids went through. Braces are difficult for adults but when you go to a knowledgeable caring orthodontist who truly cares and his staff that is outgoing and kind it makes a huge difference. Thanks for being a great office guys.

Quality, throughout and caring. Champion was my ortho when I was a child, he remembered me and took…read moregreat care of my kids.

Finally, braces off! Dr. Champion - you rock!…read more It has been a fantastic experience with Dr. Champion and his team of staff. Everyone has been so professional (from the phone to front desk receptionist and orthodontics' assistants at the back). This place feels so warm with full of happy faces. I highly recommend this place. From the bottom of my heart, Dr. Champion thank you so much for giving me the smile that I've always dreamed of. God bless!

Superb, staff amazing as well the dentist. They make my worse fear and nightmare a smooth …read more Thank you all...

Him and his assistant were the roughest treatment in my mouth that I have EVER experienced!!! I…read moreleft his office with an ice pack provided by his front office. The instrument he was using chipped one of my teeth and he blew me off when I went back for my follow up to receive my crowns. He did nothing to fix the problem. Never again will I go back and the sad part is I really liked all his office staff and my hygienist that cleaned my teeth was wonderful.!

I have been with NEW SMILE for about 9 months and they have been so accommodating. Staff are very…read morefriendly & knowledgeable, they inform me well so I never feel lost with my visits. I am satisfied with the progress I've had so far since transferring here, with this care they have given me more confidence with my smile. I am very excited for the final results. I definitely recommend them

This dental clinic is terrible. Last time, my son and daughter had braces, and when they finished,…read moretheir teeth were crooked and not aligned. When we went to ask, the doctor said it was due to the jaw. I proved it wasn't the jaw, so the doctor switched to saying it was the teeth. I showed him that before the braces, my children's teeth weren't like that, but the doctor blamed it on the fact that they had suggested extracting teeth earlier. I told him that he had said he would see if it was impossible to do it, and if not, he wouldn't. That's the dentist's job; he knows what should and shouldn't be done. He's still ignoring it and hasn't made any adjustments. After the braces, their teeth look worse than before. The worst part is that I had both of them treated at the same time.