I rented a Jetski for my sister in law and I from this company while on vacation at crash boat beach in Aguadilla Puerto Rico for an hour, thirty minutes into my ride a wave came over us and knocked us off the jetski and into the middle of the ocean the key to the jetski that was suppose to be attached to my life vest was not attached properly so when we fell the key fell to the bottom of the ocean and the jetski kept rolling on, my sister in law and I were stuck in the middle of the ocean for 30-45 minutes no one from the company ever came looking for us luckily a fisherman was driving by and saw us and picked us up and towed the jetski back to shore. The young lady that rented me the jetski told me that she would have to call the owner since the key was gone none of the other 2 employees ever asked if we were ok except the young lady who told me she would have to call the owner I got on the phone with the owner and her only concern was the key that was lost she told me that I would have to pay over 1000$ because she could no longer rent the jetski out the rest of the day because the key was gone. She never asked me if I was ok never asked how I was doing. I had a argument with her because I'm telling her every other place i have rented from on the island has 2-3 employees in the water on jetski's checking up on the customers but not here. I had to explain to her that we could have died in the middle of the ocean and she could have cared less. She then proceeded to charge my credit card a 470$ fee for the lost key without my knowledge. I really suggest if you value your life do not rent from these people..... read more