Horrible experience with this brokerage! Beware their agent will fraudulent mis represent you and…read moreintentionally deceiving clients for personal gain. One of their agents also breached Fiduciary duties! I'm not sure if this is what they teach at the brokerage or if it's just this agent! Beware! They will also tell you false information with intent for you to believe it again for their own personal gains! Their agent went behind my back for their own personal gain! This brokerage is very unethical! Beware!!! The agent also committed fraud! Use EXP realtor Kelli Kim she has great ethics and won't mislead you as a client!

Unethical. Unprofessional. Umcommunicative. Breanna Smith, the realtor of our buyer permitted…read moremultiple third-party vendors to enter my home without any prior notification, approval, or scheduling coordination with me. This constitutes a serious breach of trust and professional responsibility, as the realtor facilitated unauthorized entry into my home on three separate occasions. The complete disregard for privacy, security and professional conduct is beyond alarming! These blatant actions demonstrates a clear disregard for my rights and raises significant concerns about safety, liability, and ethical conduct. In addition to the violation of my privacy, this situation has caused considerable distress as a pregnant mother to young children. We brought this to the attention of Brenna Smith, Isaiah Melendez her the team lead and the office. Both Brenna and Isaiah are at fault for this. Isaiah was aware and apart of all communication. We are filing a formal ethical complaint with West and Southeast Valley Association of Realtors.

Great service! Brian help us find and manage a rental property. He placed quality tenants in our…read morehome. He is always looking out for my best interest while doing what is right for both sides of our transactions. I've been using Freestand Realty for about 5 years now and wouldn't dream of going anywhere else. Brian is great with the numbers, if the ROI is not good he tells me. You have to have a realtor that can tell you truth whether the numbers make sense or not, for your transaction. Brian does that.

We have used Freestand Realty, specifically Carlos Dorame twice now. Once for buying a house, and…read moreonce for selling. Carlos is an outstanding realtor! He walked my mom through every step of buying a home, was always available to answer questions and was very communicative every step of the way. Not only did he seek out houses he though she might like, he had no problem meeting us all over the city when we found one she wanted to look at. He helped get my mom into the perfect home! During this process we also worked with Mei Lan for financing. She is also extremely helpful and very professional. She was always willing to answer our questions, and broke things down into simpler terms so we understood exactly what was happening. After the great experience we had with my mother's house, we used Carlos again to sell my daughter's home. Once again, he was excellent! He assisted in getting the house "show ready", and kept my daughter and son-in-law informed every step of the way, even though they had already moved out of state. We thought the fact that they were out of state would make things more difficult, but Carlos is a true professional and their house sold and closed in a little over a month with no issues. We couldn't be happier! Carlos, Mei Lan, and Freestand realty really exceeded our expectations even during these difficult COVID times. If you are looking for a realtor in the Phoenix Metro area, don't hesitate to use this team!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

Kori and LJ managed our property in Phoenix until we recently decided to sell it. Their…read moreprofessionalism, responsiveness and attention to detail was second to none and their rates are highly competitive. Finding a solid property management agency to handle a very expensive investment while you are in another state is never easy - it involves major trust and wonderful communication. Kori and LJ have this down pat and their office staff are incredible, I don't think we had a single billing error in the whole time they managed our property. As busy people, we don't have time to chase every detail of maintenance and home care. Peace properties made it easy for us to be successful landlords. Thanks guys!

This company is a complete Joke!! Lie after lie after lie. Kori and LJ are useless and have…read more horrible communication, and just too much more to list! The property I rented was completely mis-represented and because of this, I was let out of my lease. After which, I was threatened with exorbitant fees and other repercussions simply for calling out total BS! They took my deposit too! Kori, the owner of Peace Properties should seriously consider a new line of work. The tenant reviews clearly speak louder than the landlord reviews. Not ONE positive tenant review!!! I received multiple after hours phone calls from one of their agent who was very clearly intoxicated!! If you want an amazing experience... The team at Legacy Real Estate knocked it out of the park for me and my family!! I highly recommend them! Stay very far away from Peace Properties!!!

If you are looking to purchase a house call Vivian she is the best realtor I have ever used. She…read morewas patient despite the fact that we walked away from two different houses and even at one point gave up the search completely. Vivian was always professional and accommodating to both my wife and myself. If you are looking to buy a home call Vivian you will not be disappointed.

Vivian is the BEST of the best! She's the smartest yet also the most thoughtful realtor I ever…read moreworked with! She's very experienced in her field (I bought, sold and rented places out with her), but she always, always, thinks for you first. She went all her way out to help me arrange contractors, staging my house while I was out of town, my place looked totally polished when it's listed - all thanks to her! When buying a property, she never rushed me and was super patient and helpful on finding the right home for me. One major character I noticed from Vivian (other than her promptness) is she's extremely strategic and efficient on every move. You won't feel like you're wasting time with her, b/c you know everything was well thought-through before she brings it up to you. I can't say enough of how much I appreciate her great work! Highly recommended!

Absolutely Perfect Agent ! I've known Michelle for about 8 years always with the promise she would…read moresell my condo some day. That day has finally come ! She was patient and kind beyond what is expected. My condo sold when others were sitting , and she worked together for a good solution. Very pleased with the end results. Thank You Michelle from the bottom of my heart. Ronald Oakes

We are so pleased with the service we receive from Elizabeth and her team. They are great at…read morecommunicating with us and we love that they have a great response time. We find that they are fair with their fees, and they are very clear with what they charge and when. We would highly recommend using their company whether you are tenant or a landlord. They are very professional and very knowledgeable.

Unfortunately, my husband and I had the furthest thing from a five star experience with Cynthia…read more(Cindy). I'm at her at a property near the Biltmore that she has the property manager for, and she was accommodating as I was running late from a work meeting, which I appreciated. From the get-go, she was not friendly or pleasant at all, but honestly, that wasn't a big deal because I knew we wouldn't be interacting that frequently once the lease was executed. After applying for the property, she spoke with our references and immediately sent us a lease to sign. On that lease, the security deposit was more than what she told us, there was no outline of the utilities breakdown, a weird section calling out my husband's employment. We asked for clarity to which she responded "we will not be responding." And then she never answered a call, email or text again. Completely inappropriate and unprofessional.

I would give this business and the owner Cindy Stockwell a zero. She is rude, extremely difficult…read moreto communicate with, and very dishonest. I rented a house from her for 3 years in Ahwatukee. I paid my rent on time every month. I took very good care of this house. I took care of it as if it were my own. I paid for many repairs. A new screen door that My dog had broke. Which i left in the garage. I had a painter come and fix all walls where there were scratches and damage. She charged me to repair. There was a shelf in the fridge broken and a handle to one kitchen cabinet broken upon my departure. Cindy Stockwell deducted over $1400.00 from my deposit. This was completely dishonest and excessive. She charged for cleaning of curtains because they had dog hair on them. Well when you allow 2 dogs to reside, sometimes there is dog hair after 3 ys. she charged for the screen. She said a cabinet in the bathroom was broke....this was a blatant lie. She said paint needed touching up. The house needed to be painted when i moved in which I have pictures of. She kept a $300.00 cleaning fee which i agreed to but that was not enough for her. I warn anyone who considers renting from her. not to. Really sad that people like her continue get away with this conduct. A real shame. Pls do not ever rent from her. You will be sorry like me. I have many witness to how the home was left including pictures and receipts but she would not even answer me when I contacted her and called out on this. Beware or you will be sorry!