UPDATED REVIEW AS OF 3/3/2016:
I regret that I must update my review, but I feel that it is necessary as this establishment caters to children.
First and foremost, if your child is high needs, highly spirited, or has special needs, this daycare cannot handle your child. I have first hand experience in this and I don't wish this burden on anyone else.
My child was going to this daycare for approx. 2-3 years on and off as it is reasonably priced and I thought my son was being well taken care of. As it turns out, he was not getting the care he needed.
My story:
My son started going here again in December 2015. (He was out of day care for a while before that as either my husband or myself were not working and we couldn't afford the tuition on one paycheck.)
When he started going again, I noticed that the care wasn't as good as before, in fact, it had gone way down hill. Over the following weeks, I noticed my son would have scratches on various places on his body. I got no verbal or written reports on any of these scratches. I brushed it off as scratches from playing, etc. But then around mid February, I saw a huge scratch on his face. No one gave me any written report about it and when I asked about it before I left, they said they didn't know what happened. I even called the next day to ask about it, and Ms. Jewel, the director of this location said, "A tree outside scratched him." I personally highly doubt that is the truth.
Starting in mid-February, I began the LAUSD Special Needs Education Assessment as I suspected my son may have developmental delays. (No one at the daycare noticed any delays in my son as far as I know. If they did, they never told me.) I kept the West Valley Montessori staff, Ms. Jewel, (location director) Ms. Sue, (daycare owner of West Valley Montessori and Casa Dei Maria Montessori in West Hills and I believe a third location as well) and his Ms. Barrin (spelling?) in the loop as I believe in open communication. At the end of February, LASUD confirmed that he needed special needs preschool assistance which was available for mornings only.
Since I work full time, I still needed afternoon care. I asked the owner of West Valley Montessori, Ms. Sue, if he could attend the daycare in the afternoons. She agreed. I spoke to her several more times after my initial inquiry, and each time she agreed. The last time she agreed that she would allow him to stay in the afternoons was on Wed., 3/2/16.
Then on Thursday, 3/3/16, a bombshell was dropped on me. I called the daycare that afternoon to confirm that my son could still go there in the afternoons and update them on the bus drop off schedule. The director Ms. Jewel advised me over the phone that my son could no longer attend the school anymore starting the next day, Friday, 3/4/16.
As you could imagine, this took me completely by surprise because the owner Ms. Sue told me the day before that it would be fine and that he could still go there.
When I got to the day care to pick up my son, Ms. Jewel was very hesitant to talk to me about what happened. Eventually, she claimed that my son threw a tantrum and his teacher tripped over him and hurt her foot and so they cannot allow him to stay at the day care anymore. This teacher could have been the one that scratched my son for all I know or she could have hurt him when she tripped over him.
To be clear, not one person told me about this tripping incident, I was not given a report of this event, and I had no idea that there was any issue whatsoever that my son's behavior escalated to that point because no one told me.
Apparently, she claimed that he acts out regularly and they cannot control him anymore.
I begged Ms. Jewel to allow me a few days to find a replacement day care. She refused.
In short, it was completely unprofessional of them to just kick us to to the curb without any warning like that, especially after I asked them repeatedly and each time before this bombshell, they said yes, they'd take him.
Because of my treatment my family received from this place, I cannot in good conscience recommend this place to anyone, ever.
I am very active with many local mom groups and play groups, and when anyone asks for daycare recommendations, I will be advising all of them that this place is no good.
Other observations:
The teachers always seem overwhelmed and most of them are hard to understand because they have heavy foreign accents. I think it is very important to be able to understand people that take care of your children so that communication is clear. Moving forward, that will be a requirement for me whenever I look for a place to take care of my child. read more