I made a passport appointment for 10:00 a.m. and arrived 10 minutes early, as instructed on the…read morewebsite. The clerk never showed up for work and didn't even bother to call in. According to her coworkers, they weren't able to get in touch with her. This was extremely unprofessional and a complete waste of my time.

This review is strictly for our passport appointment. I can't speak to the other services. But I…read morewant to say that I was impressed at how efficient the woman handling passports was. We slid all of the required paperwork over, and she did her thing quickly for multiple applications. Within 15 minutes, we were raising our hands for the oath, and then she even gave our two kiddos lollipops. (Bonus: even without paying to expedite, we got the passports two weeks later.)

Came here for my passport appointment and the process was super quick. The lady who helped me, I…read morebelieve her name was Toni (she had blue hair), was very kind and had great energy. She was helpful, efficient, and made the whole experience smooth and easy

Avoid coming here at all costs. Slow workers, no urgency. Both times I've come here I've waited…read moreover 25 minutes in line. Having one worker is torture. Value is horrible, all I needed to do was ship a depop package and ive sacrificed an hour of my life.

It's right across from the USC campus. It has it's own small parking area. The parking spaces are…read moresmall, tight, and narrow. I didn't go inside the building but the have an outside mail box for drop off.

Never thought picking up a package could be so painful. If the option is available, I don't I will…read morebe selecting the USPS as a shipper for all future deliveries. United States Postal Service, step your game up. Good luck everyone.

Forget the lie you read on here , I just walked out and I am speaking for my self I really did like…read morethe service period .we are here to mail our latter not sleep with them or live with them ..

DONT GO HERE. wish I could put -1 stars Went to the United States Postal Service location at Fig &…read more51st on May 29th around 11AM just to drop off a prepaid package, and the experience was terrible. The woman working there was rude and dismissive from the beginning. I asked for a receipt after dropping off my already labeled package and she told me they "don't give receipts there." When I mentioned other USPS locations do, she responded with attitude and told me to "go back there then." What made it worse was she refused to even scan my package or place it somewhere secure. She told me to leave it in a clear box near the front. I politely asked if she could scan it and place it in the back so it wouldn't get taken, and she refused saying, "No one will take your package." Completely unprofessional customer service and a very uncomfortable experience for something that should've taken less than a minute. After looking online, it seems many other people have had similar issues at this location. USPS seriously needs to address the customer service here.

I really didn't think it was possible to come into a post office and be treated kindly and…read morerespectfully anymore. I am happy to say that this post office proved me wrong. I have never had a long line and there was actually a parking lot. Keep up the good work. LUV THIS PLACE!!

Employees are rude and don't want to process shipments out. Employees need retraining on providing…read morecustomer service.

Monday 2/9/26 I arrive at the United States Post Office at 4:47pm and was STOPPED at the door by a…read moreUSPS employee telling me they are closing early!!!! Meanwhile there is 3 customers in line and 2 employees at the counter tending to customers. I got off work early just to get there to send off a certified check that required a dated post mark and priority tracking. Nothing difficult, typically a 2-3 minute transaction and move on. So I went down the street to UPS store and had to pay a premium. Look, I'm not outta bounds here when I remind people that USPS isn't some independent retailer in our communities providing shipping services. They are a GOVERNMENT agency that should follow the basic rules of morals and ethics. At a minimum provide a "SERVICE" within there hours of operation!!! Is that too much to ask for? BTW i was only one of a half dozen customers being turned away and most of them let them know they were not thrilled about it!!! Shame on the mid 40's looking gentleman who identified himself as the supervisor for being disrespectful to those elderly women who were refused service that afternoon.

When did it get so Expensive!!! I'd rather pay UPS and have…read morethem pick up my package from my home! I feel sick..I paid more to send my Granddaughters gift than the gift itself, I would have just given her the money. My fault, I shouldn't have sent my caregiver..I would have Not used USPS.

I went to the post office on Vermont to pick up a package and had a mixed experience. The location…read morefeels understaffed. The lines are long and the service moves slowly. I honestly do not know if it can ever get much higher than 3 stars because the overall system feels broken. The young lady working the counter was very nice. She had a good attitude, a smile, and did her best to help me. The issue was not her. I came to pick up a package that had this address on it, but the package was not there. She told me where it was supposed to be picked up and gave me the information she had. The bigger problem is the postal system itself. It is hard to figure out where things go and what you are supposed to do. Trying to track down mail and packages can be really difficult. So while the person helping me was kind, the overall experience was frustrating. I am giving the post office on Vermont 3 stars.

It has become extremely difficult to get mail picked up where I live there is no box for outgoing…read moremail. Besides that they can never keep a regular mail carrier and our mail at times don't name it to are address. This location gets busy, it serves it's purpose. Parking is available

The five stars are for postal clerk Shay, who saved the day! Shay was polite and provided detailed…read moreinformation about the service I was requesting--professional all around. Staff like her should be promoted so she can assist with training the others (see below). As for the other two postal clerks working the same shift (whose names I wish I'd noted--one may have been "Clerk 29"), they get **ZERO** stars. They were rude and snapped at me when I explained that the USPS online system indicated that postal staff would print the required form at the post office if I couldn't print it myself (not sure why a printout is required anyway given that my information was in the USPS online system, but that's a rant for another time). They also snapped at me because one of the documents I was presenting was not acceptable. The overall interaction felt hostile, like they were looking for a fight rather than helping a customer. I have empathy for employees who are tired and ready to clock out. But when this kind of behavior happens, it creates an unsafe environment for everyone. After working several government-level jobs, I also know that many employees stay in roles they don't enjoy because it's hard to leave (limited alternatives), and/or because union protections can make it difficult to hold people accountable--even when performance is not at the level it should be. And now, after reading some of the other reviews about this specific post office, I guess I'll be worrying about my mail getting stolen! :D The above interactions took place on Tuesday, June 9, 2026 between 4-5pm.

This is not just a lost package--it's a full-scale exposure of corruption inside USPS. If bad…read moreactors are intercepting financial mail, this could be part of a much bigger fraud operation. This inside job should be exposed, fullly-investigated and under public scrutiny. My "SENSITIVE" mail got moved swiftly (within 3 minutes) from 90058 to 90045 and arrived 90045 within 3 hours. 90045 (Westchester, near LAX) is an international mail center. It has NOTHING to do with domestic Priority Express. 90052 (Los Angeles) is the correct mail hub for processing domestic mail--so why was it bypassed? Previously, I've received all my mail (including checks) from the same sender without issues, the most recent check received was Feb 2025--but the moment a cashier's check was sent, it mysteriously vanished after passing through USPS 90045. USPS Tracking #ER183435080US confirms it was in transit. USPS Informed Delivery showed it was scheduled for March 5, 2025 (this was an overnight package sent on the 4th of March). Delivery NEVER happened and being "INTERCEPT" at 90045 since March 4th 2025. WHY was this package rerouted to USPS 90045 Westchester location? This was mailed March 4th from USPS 90058 and scheduled for delivery March 5th, per my USPS Daily Digest. Instead of taking the direct route (90058 -- 90052 -- 91755), USPS bypassed 90052 (DTLA location) entirely and diverted it 90045 (Westchester near LAX). 90045 has NO reason to be in this route! There was NO REASON for it to be in 90045--especially for an expedited delivery. "USPS 90045 is geographically OUT of the way from the sender (90058) to the recipient (91755). Why did my cashier's check (overnight delivery) get routed to Westchester (near LAX) & mysteriously vanish? This post office has a history of sensitive documents going missing. Even worse, 90045 is notoriously known for mail theft-HUB and handling "sensitive" packages incompetently (just check their 1-star Google reviews). 90045's 5-star reviews smell FAKE, masking theft. #USPSFraud. WHO decided to reroute this package to 90045 and WHY? Investigation and accountability is long over due. I have filed complaint to: - USPS - FTC - USPS OIG - OIG (Office of Inspector General) - X post - Yelp review - Google review This isn't just a delay--this looks like mail theft or interception. The USPS facility at ZIP 90045 is NOTORIOUSLY incompetent. A quick search reveals numerous 1-star reviews on Google detailing how this location repeatedly mishandles "sensitive" packages and important documents. Why is this still happening? - How many cashier's checks have disappeared at 90045? - Time for a full investigation. #USPSFraud" If this has happened to YOU, speak up! "See my X/Google reviews for 90045's theft scandal" - Time for a full investigation. #USPSFraud" If this has happened to YOU, speak up!

WORST, CUSTOMER SERVICE EVER!! Retaliator, bunch of disrespectful, ghetto a$$, buffoons!! This,…read moreplace acts like they're not even here to serve the public! They, try to make it "difficult" to ship your packages, provide you with receipt paper that fades in a matter of a FEW DAYS and you lose your packages or mail just because it! If, THAT isn't enough, then when you call them with the time you and day you went there to pay, they pull the date and time, give u the AMOUNTS YOU PAID! YET, STILL REFUSE to provide you with you with the tracking number for your packages!! This, post office SHOULD NOT EXIST! There, are MANY OTHERS that supercede their customer service! If, you can even call it that! I hope this one closes down! Because you make complaints and the Manager over seeing them, doesn't take their behavior seriously! Instead, he does his BEST to downsize their WHOLE PROBLEM! Which, MAKES HIM THE PROBLEM! RODERICK BENNETT! I have NEVER had an ENTIRE GROUP of employees at ANY USPS location act the way THESE PEOPLE DID towards me when I shipped baggage! I filed a complaint about ALL OF THE STAFF at the Crenshaw location except for ONE MAN. Who initially came out to take my luggage I was shipping. He, was the absolute ONLY ONE who didn't behave in an ignorant MANNER about shipping my bags! I'm, looking for a district Manager to speak with to see if I may get what I need. Because I called the location to try to recover my tracking number from the location, since the receipts they gave me FADED IN FIVE DAYS and by the time I arrived to my location NOTHING was on them! How do you track your packages when the receipt they gave has DISAPPEARED?? PLEASE, AVOID THIS LOCATION LADIES & GENTLEMEN! I PROMISE YOU WON'T REGRET THAT YOU DID! Making, a complaint about them won't matter because their Supervisor will NOT TAKE IT SERIOUSLY! I know because I told him about how ALL but ONE of them behaved unprofessionally towards me! Yet, HE STILL INSISTED TO SAY he spoke to ONE LADY about her behavior! SMH RIDICULOUS! #GHETTOPOSTOFFICE!

I've been going to this PO since 1991. Over the years, I've seen staff that was not-so-nice because…read morecustomers warrant those actions. Personally, they've been nice to me and very helpful especially when the manager had to step in a few times. When were issues with my mailbox, they knew and took problems into consideration. The lines are terribly long because shortness of staff working the windows. If you have certified mail to be processed, have your forms ready. Bring your own tape and NOT priority tape to use at their window. It's annoying standing in line because a customer comes back due to the lack of preparedness. Be ready to wait most times.

I got to give credit where credit is due. Yvette hooks me up everytiime I come in here. I yell…read more"dear Evette" she opens the door and hand me a package. Check out the picture I have of her!!!

For an experience at usps, this was five star. Was in and out along with a guest and had absolutely…read moreno issues whatsoever. The line move quickly, and the customer service was on point. At least for now, would highly recommend this location.