I made a passport appointment for 10:00 a.m. and arrived 10 minutes early, as instructed on the…read morewebsite. The clerk never showed up for work and didn't even bother to call in. According to her coworkers, they weren't able to get in touch with her. This was extremely unprofessional and a complete waste of my time.

This review is strictly for our passport appointment. I can't speak to the other services. But I…read morewant to say that I was impressed at how efficient the woman handling passports was. We slid all of the required paperwork over, and she did her thing quickly for multiple applications. Within 15 minutes, we were raising our hands for the oath, and then she even gave our two kiddos lollipops. (Bonus: even without paying to expedite, we got the passports two weeks later.)

Came here for my passport appointment and the process was super quick. The lady who helped me, I…read morebelieve her name was Toni (she had blue hair), was very kind and had great energy. She was helpful, efficient, and made the whole experience smooth and easy

This office has to have the worst delivery service in the city. I cannot comment on the service…read moreinside because I rarely go inside.... no parking, stepping over vendors, cluttered merchandise, too much incense. My complaint is about home delivery. The service has been awful; mail at 8:30 pm, no mail for 3 days, delivering other people's mail from 2 blocks away to several streets away, mail that has never been delivered,( I checked with the sender) and delivery of mail to residents who have post office boxes. What are the people supposed to do ?!?

It's right across from the USC campus. It has it's own small parking area. The parking spaces are…read moresmall, tight, and narrow. I didn't go inside the building but the have an outside mail box for drop off.

I tried calling 3x today 3/28/25 at 10:52. Who ever is working would pick up the phone and then…read morehang up. So now I have to go in person to ask a question. I hope your manager sees this. I'll be looking into filing a formal complaint.

Forget the lie you read on here , I just walked out and I am speaking for my self I really did like…read morethe service period .we are here to mail our latter not sleep with them or live with them ..

DONT GO HERE. wish I could put -1 stars Went to the United States Postal Service location at Fig &…read more51st on May 29th around 11AM just to drop off a prepaid package, and the experience was terrible. The woman working there was rude and dismissive from the beginning. I asked for a receipt after dropping off my already labeled package and she told me they "don't give receipts there." When I mentioned other USPS locations do, she responded with attitude and told me to "go back there then." What made it worse was she refused to even scan my package or place it somewhere secure. She told me to leave it in a clear box near the front. I politely asked if she could scan it and place it in the back so it wouldn't get taken, and she refused saying, "No one will take your package." Completely unprofessional customer service and a very uncomfortable experience for something that should've taken less than a minute. After looking online, it seems many other people have had similar issues at this location. USPS seriously needs to address the customer service here.

Parking area is ok. I wouldn't try to find parking during busy business hours though. This location…read moreis very well kept. I didn't deal with any team member personally because I came during self serving hours.

They go by a different clock which is about 10 minutes ahead. I pulled up at 3:53 ( they close at…read more4pm) and the door was locked, which made me remember that the lady who worked there told me they don't go by regular time. They go by the clock that is in there which is a different time. So keep this in mind when going around lunch or closing time.

Came in today missing my appointment time thinking it was at 11:45 but was an hour before I asked…read moreif it was still possible to come in even though that my appointment wasn't showing on their system from the hour before and the nice young lady wasn't able to catch her name. Let me do a walk-in wasn't a long wait. It really helped a lot as I was a first time for passport. Apart from that, the older lady took her care of everything easily and they both explained it all very well. The service was really amazing. And the value of their work was good.

Monday 2/9/26 I arrive at the United States Post Office at 4:47pm and was STOPPED at the door by a…read moreUSPS employee telling me they are closing early!!!! Meanwhile there is 3 customers in line and 2 employees at the counter tending to customers. I got off work early just to get there to send off a certified check that required a dated post mark and priority tracking. Nothing difficult, typically a 2-3 minute transaction and move on. So I went down the street to UPS store and had to pay a premium. Look, I'm not outta bounds here when I remind people that USPS isn't some independent retailer in our communities providing shipping services. They are a GOVERNMENT agency that should follow the basic rules of morals and ethics. At a minimum provide a "SERVICE" within there hours of operation!!! Is that too much to ask for? BTW i was only one of a half dozen customers being turned away and most of them let them know they were not thrilled about it!!! Shame on the mid 40's looking gentleman who identified himself as the supervisor for being disrespectful to those elderly women who were refused service that afternoon.

I went to the post office on Vermont to pick up a package and had a mixed experience. The location…read morefeels understaffed. The lines are long and the service moves slowly. I honestly do not know if it can ever get much higher than 3 stars because the overall system feels broken. The young lady working the counter was very nice. She had a good attitude, a smile, and did her best to help me. The issue was not her. I came to pick up a package that had this address on it, but the package was not there. She told me where it was supposed to be picked up and gave me the information she had. The bigger problem is the postal system itself. It is hard to figure out where things go and what you are supposed to do. Trying to track down mail and packages can be really difficult. So while the person helping me was kind, the overall experience was frustrating. I am giving the post office on Vermont 3 stars.

It has become extremely difficult to get mail picked up where I live there is no box for outgoing…read moremail. Besides that they can never keep a regular mail carrier and our mail at times don't name it to are address. This location gets busy, it serves it's purpose. Parking is available

Prompt, courteous service. There was not a line the day I went. When there is a line it is moved…read morealong expeditiously

As you know your front door of the business is been down over 6 months first and foremost it is…read morevery dangerous for customers and employees to exit the building for any emergency‍ I have so many times mentioned this to them and they keep saying oh we're going to fix it we're going to fix it when next Christmas 2028? My other complaint is I keep saying to management that my mom's house has a in front of the but every time my regular mailman Joe goes on vacation these other idiots like I said these other idiots put the inside the Slot that they keep braking it Or deliver it too the next-door neighbor? These morons I always on the phone yapping and not paying attention and I'm getting sick of it and every time I go to complain to management they keep saying sorry I can't help you last time they told me to get out of theoffice and not be rude I'm not rude I'm just calling people idiots nothing else pay attention what you doing I have to fix the door again what does it take to pay attention and put the mail in the They are delivering not brain surgery wow I bet you a 15 year old kid could do this better than these grown ups?

No parking available, long waits and staff is not friendly. I would recommend purchasing labels in…read moreadvance and have your packages ready to go. If package is labeled and ready to go you don't have to wait in line and can leave your items behind the glass door at the front counter.

WORST, CUSTOMER SERVICE EVER!! Retaliator, bunch of disrespectful, ghetto a$$, buffoons!! This,…read moreplace acts like they're not even here to serve the public! They, try to make it "difficult" to ship your packages, provide you with receipt paper that fades in a matter of a FEW DAYS and you lose your packages or mail just because it! If, THAT isn't enough, then when you call them with the time you and day you went there to pay, they pull the date and time, give u the AMOUNTS YOU PAID! YET, STILL REFUSE to provide you with you with the tracking number for your packages!! This, post office SHOULD NOT EXIST! There, are MANY OTHERS that supercede their customer service! If, you can even call it that! I hope this one closes down! Because you make complaints and the Manager over seeing them, doesn't take their behavior seriously! Instead, he does his BEST to downsize their WHOLE PROBLEM! Which, MAKES HIM THE PROBLEM! RODERICK BENNETT! I have NEVER had an ENTIRE GROUP of employees at ANY USPS location act the way THESE PEOPLE DID towards me when I shipped baggage! I filed a complaint about ALL OF THE STAFF at the Crenshaw location except for ONE MAN. Who initially came out to take my luggage I was shipping. He, was the absolute ONLY ONE who didn't behave in an ignorant MANNER about shipping my bags! I'm, looking for a district Manager to speak with to see if I may get what I need. Because I called the location to try to recover my tracking number from the location, since the receipts they gave me FADED IN FIVE DAYS and by the time I arrived to my location NOTHING was on them! How do you track your packages when the receipt they gave has DISAPPEARED?? PLEASE, AVOID THIS LOCATION LADIES & GENTLEMEN! I PROMISE YOU WON'T REGRET THAT YOU DID! Making, a complaint about them won't matter because their Supervisor will NOT TAKE IT SERIOUSLY! I know because I told him about how ALL but ONE of them behaved unprofessionally towards me! Yet, HE STILL INSISTED TO SAY he spoke to ONE LADY about her behavior! SMH RIDICULOUS! #GHETTOPOSTOFFICE!

My LAX Post Office on Aviation - 5 Stamps for Service, Kindness, and Consistency…read more Let me give some credit where credit is due. I've been coming to this post office for over 30 years back when it was on Century, then Airport, and now at its current location on Aviation. Through all those moves, one thing has remained the same: the kindness and consistency of the staff. They've helped me out countless times--especially with packaging up my books and making sure I get the best rate possible. They go above and beyond, and I've noticed something: even when people are rude (and I've seen it), the team still responds with professionalism and patience. You show them kindness, and they'll reflect it right back at you. Special shout-out to Kiki and the entire crew at the counter. They've always greeted me with a smile and made the process smooth. And if you show up early in the morning and hit the buzzer for package pickup, you'll catch a little vibe--they've got the music going in the back, setting a good tone for the day. I'm giving them 5 stamps for being reliable, consistent, welcoming, and genuinely kind. Thank you all for what you do.

For an experience at usps, this was five star. Was in and out along with a guest and had absolutely…read moreno issues whatsoever. The line move quickly, and the customer service was on point. At least for now, would highly recommend this location.