This is the first and only bank I have ever liked. Probably because they aren't a bank but a credit union. I can't understand why anyone would ever bother with these evil banks when there are options out there that are so much better. read more

adding person to account - wasted time with aggressive Specialized Accounts Manager, Mr. Joaquin Jacques. Very insulting. Taking all our $ out, will never deal with them again. BUT, branch manager Hamea McKenzie was kind as was Omar Villagomez, member specialist. read more

This is the WORST company for a car loan. First, they hit my credit 3 times, never gave me the full account number.. finally I go to pay off my loan because they are so bad, and they dont show I paid balance off! Now another 4 hour phone battle! Do not get a loan from Patelco...they dont give a wit about customer service! read more

I worked with Joseph Vitullo on home loan and the process couldn't have gone better. Not only did Joe work with me on getting me the best rates, he helped me tremendously in gathering all the paperwork required for the loan approval. Patelco went out of its way to adhere to my expedited timelines and make the process smooth and hassle free! Definitely recommend! read more

Joseph Vitullo helped us secure a mortgage loan and did a great job. He was available when I had a question text or call and worked quickly to get our loan funded! Patelco's streamline mortgage options and competitive rates made it a desirable choice for us. read more

Never liked Patelco. I left them years ago and went to Redwood CU because of the way they handle accounts they're just very unprofessional. It's all unacceptable!!! if your account gets froze, they don't care they don't even tell you why they just tell you have to wait it's BS! I have family trying to deal with stuff and they just don't return phone calls and it's important it needs to get done! All I have to say is take care of your customers that's what you get paid to do! read more

This review is solely for the following individual... Mr. Fidel Rayon the "Regional Team Leader" (NMLS ID # 1718286) Came in yesterday for a card replacement Told Mr. Rayon, so he got my ID, looked me up & asked if I knew I was "in the negative" I said yes, I have the app. Then he said AGAIN (in a joyful, as a matter of fact type of response) Cuz you're overdrawn & we CAN'T issue cards 2 people in the negative. Keep in mind: I'm .70¢ in the red NOT $700 & I had a couple dollars just lingering in savings if Fidel wanted it to make the account "good" again But I didn't get the feeling he wanted to solve my problem. I got the feeling he enjoyed my unfortunate dilemma & seemed to get some form of perverse kick out of repeating my accounts negative standing for anyone to hear (including bank staff & other customers). Further making me feel like I'm dealing w/ a child not a professional. Definitely not professional enough to be taking people's money & has their information at his fingers. It wasn't until I informed him that I visited a neighboring branch, where they would have completed my request if their card machine wasn't down (& the teller then knew I was, at that time, like $70 over) but they never said that it would or could be a problem. Then ALL OF A SUDDEN now Mr. Rayon got some fire in his pants & began to complete my request. So then I'm left standing like, "Did we really have to go through that dance in order for you to just do your job..!" Keep in mind also: I hear it's standard practice to ask the customer a couple questions similar to... "Have you noticed any fraudulent or unknown charges?" I never got these prerequisite questions from him. Just notifications of being overdrawn & in the negatives. Like he wanted to embarrass me in front of thee other customers & his co-workers, making me feel like I was used as the butt of his insufficient joke. Then at the end, I told him how childish & unprofessional his behavior was & if he felt I deserved an apology... He just acted as if he didn't understand me (as though I spoke a foreign language) & never actually addressed my discrepancy, just handed me the card & I asked for his business card & left. Left w/ what I came for but left w/ a bitter taste of experience from the juvenile professional. Mr. Fidel Rayon, You're a Mexican-American, I'm a Black American. Don't forget the way you were so quick to mistreat me yesterday could be the same or worse for ppl like you tomorrow. Never forget the hard times that are pushed on 1 can be pushed just as hard on another You should do better, because the next time someone asks you for an apology, I'd give it to them. Because the alternative could be them waiting in the lot for you after work. Nobody wants that though so do yourself a favor & do what's right in the 1st place. Cuz I stood like 2 ft from you & could tell in .00002 seconds that you are much more equipped to apologize than you are w/ dealing with any alternative backlash from your unprofessionalism. So since I couldn't get that most simple thing from you to correct your interaction w/ me I'm left believing I was treated w/ some form of bias treatment because I am a Black man. He wasn't too good to finally fulfill my card request but was apparently too good to apologize... CHILDISH, JUVENILE, ADOLESCENT behavior shouldn't be dealing in such a high trusted position w/ ppl's money, information & identities at his immature fingertips read more

Patelco Credit Union - A guy who's unprofessionalism shouldn't have him working at a bank w/ ppl's money & identity at his fingertips - Mortgage Brokers Near Me - Santa Rosa, California

I was on vacation when my online account was hacked. I had to go to the nearest branch to get things squared away. I went into the Santa Rosa branch and was greeted by Fidel. I told him my situation and he immediately introduced me to his manager John Campbell. Even though I didn't have an appointment, they both worked together to make sure my account was reassigned with a new number, ordered checks and new debit cards. I want to commend both of them for going above and beyond for me as a customer. I highly recommend this branch and the friendly customer service representatives that work there. read more

Great credit Union I've been a member for 25 years plus. They bent over backwards to help me out during covid and also when we're evacuated during fires. They offered me too skip my loan and credit card payments for 3 months during covid and also during the fires. read more

This credit used to be the absolute best. But over the last few years (prior to Covid) it has really gone down hill. Back 5 months ago I went on to get info and they told me what they needed. I hired an attorney and got the paperwork for an estate issue. I went back and oops they now won't do it because the deceased is not a prior client and they already knew that back 5 months ago. And now they want additional paperwork because they never told me I have to start all over with the attorney and courts. Also customer service is the pits. The old team where pleasant and caring. New teams could care less and constantly make mistakes and put things in the wrong accounts. I personally know of 2 other prior members who have left this credit union due to the no customer service. I may be leaving too. read more

We've been with PCU for so long, savings/checking/loans/etc., I can't remember! Customer service is always great. The new location is fabulous and feels MUCH SAFER! I appreciated their security at the old spot, but I do love being able to come inside without having to be buzzed in. :) (Plus, I love their coffee maker!) PCU really stepped up, along with so many local businesses, after the Firestorm. They provided meals, assistance and supplies to those affected by the fires. Thank you! Happy to recommend PCU! read more

I have been with Patelco for a very long time. But it has changed and not for the better. I placed a large check into my account Which had a large amount in it before I added this check which was a cashiers check. Without saying anything to me they placed a hold on my account. I wrote a check to another bank because of a higher interest rate and Patelco bounced that check plus my rent check Which had the money there before I added the large check. So needless to say I am not a happy camper and I think it's time to check out other banks and credit unions. read more

I've had to call my back litterally 7 times this year. I have NEVER EVER had to call my bank before. This last call took the cake, I'm leaving this place. I call because they blocked my card. They do this every month I pay rent for the past 7 years. Usually I get a text asking if I authorized the payment ut bo text this time. I call and wait on hold for almost a half hour. The girl answers and doesn't ask me my member number (never had that happen) and asks how she can help. She say ok, let me transfer tou to a real person , uhhh what are you a robot? She transfer me to a number saying the business hours are closed its after 7pm and hangs up. I call again, and now the phone center is closed, she obviously did this so she could go home. Now my card is blocked I cant get gas or dinner or use my card for anything until tomorrow. FUCK PATELCO!!! read more

Beware, I strongly regret using Patelco's investment service. After misleading me about how they invest money, they lost a big chunk of my original investment. At the same time they made a small fortune in fees and commissions for themselves. SHAME ON YOU, PATELCO read more

or less than 1 star. online customer service and onsite messaging is deplorable. they do not answer phones and when messaging it can be days before a return message. this has been going on for years. I've had accts at Patelco for 60 years. I have complained. Like that ever works. I'd get rid of my credit card but I do not want dinged on my credit score for doing so. i do not ever use the card and I keep my checking and savings balances at $1.00 read more

Hands down the best banking service I have ever used. After leaving Redwood Credit Union due to transaction restructuring (where transactions pull out in different orders causing overdrafts) I would myself at Patelco. However many years later I have had 5 car loans, 2 credit cars, multiple loans and checking/savings accounts with them. The customer service in store and over the phone is always top notch. If you ever have a problem they go the distance to solve them. You would be foolish to not bank with them! read more

Consistently helpful, quick and generally amazing. I love the vibe of this location and always leave with my business handled and a smile! Thanks for always being awesome read more

I just wanted to thank Emma for her great service she gives. She is very caring with her customers. she knows my name when I enter the into the bank. when she greets me she makes me feel good. I had some issues with my statements and she took her time to explain to me what was going on. I am happy to see that they have someone like Emma working for Patelco and I feel secure that if I have anything I need I can go to someone I can TRUST. THANK YOU EMMA for your supreme service. Patelco Credit Union 1965 Cleveland Ave, Santa Rosa, CA 95401 :) Veronica read more

I have been with Patelco since the late 1960's when the only branch they had was in San Francisco. It is wonderful the number of ATM's that I have access to and online banking is just awesome. I have recommended Patelco to many people and it seems they are all just as happy with them as I am. read more

Very poor customer service. I have in my lifetime applied for and have been approved for many loans. Loans on everything from new homes to new cars to used cars and boats. I Applied online through their website and was quickly approved which I thought initially seemed great until it came time for the follow up and follow through. Upon finally making contact with a human being. I needed to provide some supporting documents which I quickly did as I was eager to finalize things so I can make my new purchase. However my call after call after call into patelco was met with silence so I followed up with emails which was never replied to. After exasperation and frustration of being ignored I finally gave up and went to a competing credit union here in Santa Rosa which quickly got me my loan with great customer service and an amazing interest-rate. I won't say the name of the other credit union but do your own research. Never again patelco credit union. read more

Patelco Credit Union - Store front on Cleveland ave. - Mortgage Brokers Near Me - Santa Rosa, California

Fast, friendly, and reliable customer service, an excellent banking experience!!! I am very happy it's moved to a busier side of town but has also maintained it's detailed care and tailored customer service!!! read more

Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees . very good customer service friendly professional staff that is very helpful when i am having difficulty all i have to do is make one phone call and take care of everything as needed! read more

I am so beyond happy that I wound up here! after attempting and failing and being very very upset with the Fremont Patelco I was not wanting to keep my account; wound up here and the man who helped me(can't remember his name but he has a twin who works at DMV) ;) changed my entire experience with them I even opened a new account! Thank you so much!!! read more

My husband and I closed all of our accounts with Patelco after a bad customer service experience that I had with a teller and manager at this location in October 2019. We had been banking here for years, including multiple auto loans and credit cards, so it's unfortunate that these employees don't value their longtime customers. I am now affiliated with a new bank and couldn't be happier. read more

If you want a Credit Union where it feels like a friend is managing your funds and payments, use this Credit Union and especially THIS branch. I've been using them for close to 20 years and can't imagine going anywhere else. read more

Decent Bank Sister Company To RCU, Sometimes The ATM Is Broken Or Won't Register My Card...

Has been my bank for 18 years now. Love the new location. Always happy with my favorite local representative Spencer Read. He is always so helpful. Always goes the extra mile for me. What an asset to your bank! read more

Came in to refinance our car. Meredith Crey helped us and was amazing! Made the process very easy and painless and also helped us opened an account for our daughter! Highly recommend coming here for any of your banking needs. read more

Milton took care of us with our car loan and is someone we would recommend to our friends. We plan on bringing more of our business to Patelco and are very happy with the service we have received read more

THEY ARE THE WORST!!!!!!!!!!!!! I could write a VERY long review. 15 months ago I paid off a car financed by these people. The car had been totalled. I was assured I would have the title sent by the DMV. Many calls, much re-assurance ("You know the DMV..) Six months go by. My husband who has dealt with them for THIRTY YEARS goes in and the DMV paperwork was NEVER SENT. I had to go to get a form from the DMV that patelco should have submitted. After six more months, more paperwork they NEVER told us we had to sign more paperwork, which was something THEY should have done. . Long story short, my husband went in today, 5 more weeks later. DMV paperwork STILL SITTING THERE UNTOUCHED!! He took back the required forms, we have to go BACK to the DMV to fight for the title. FIFTEEN MONTHS!!! I could use VERY STRONG LANGUAGE to describe what I think of every one of the inept Stepford Bots in that office, insted we will just sever all ties. read more

Super nice lady named Jennifer helped me look into getting a car loan here last year, at the location on Industrial Drive. She was extra helpful after I had been to another not so helpful establishment. read more