DO NOT take your pet to this vet. She caused deafness to my dog who was already blind by using an…read moreunnecessary ear treatment! I had my regular vet back in Chicago verify that the treatment she used is not safe for all dogs and can cause deafness in some. My dog had exceptional hearing the day I walked in, and despite his blindness was able to live a pretty normal life. Following the sound of my voice he was able to run and play with no problem. After Dr. Kate treated him (all I went in for was an allergy shot for him but she "upsold" me saying he could use ear cleaning!!). I walked out of there with a deaf dog and his hearing never came back. It changed both our worlds for the worse!! He has never been the same. If I could give NEGATIVE amount of stars I would! To top it off when I tried to speak to her about it AND sent a letter, I was completely ignored. I did get a "welcome to our practice" card in the mail a couple weeks later which only infuriated me. Do yourself a favor ...find ANY other Veterinarian in the area. Not Kate. Her license should be taken away. If I had the time and finances I'd have gone after her legally.

I was in need of a Vet that has better working hours than our former (we love) and closer to home…read more Will update after 30days to determine if things worked in our favor

I have been taking my 2 Belgian Malinois to Palmetto Animal Clinic for at least 10 years. Up until…read morerecently I would've rated them a three: adequate but in no way exceptional. One of my Mals died today at four in the morning, after many thousands of dollars of Veterinary care and at least $2500 of care at PAC. (The figure does not include the comparable cost of care for my female Malinois.) I immediately emailed PAC for a recommendation about cremating Cadio, the dog that died. I was willing to bring him to PAC, but I was also interested in finding an independent animal cremation company. I sent the email at least 15 hours ago and have never received a response. I have to say that that coldness and indifference is typical of my experiences with veterinarians at PAC. The staff and veterinary assistants are notably warmer, and friendlier, but the point is that no one at the clinic has bothered to respond to my simple request, let alone express support or sympathy. (FYI: a friend who was at my home helping me deal with the loss of my dog, found Honor Thy Pet online (813-957-7301) at 5:30 AM. They were here to claim the dog's body and take it for cremation at 8 AM this morning, and the driver who arrived was cheerful and sympathetic.)

This Vet service is tops in my book, and I've been lucky/blessed with finding top ones across the…read morecountry over the years. Great staff, excellent skills, reasonable prices. Kind with the animals! Tops.

Best pet care The doctor's and staff ( Dr Baker over 40…read moreyears ) are personable expiernced, kind and caring . How a veterinary office should be !

The owner and vet that did the surgery on my Sahara Dakota was so very amazing. It was canc e r…read moresurgery. All the staff were so caring and very helpful. They treat your animals as if it was their very own. Best vet office I have ever been too. I would recommend them to everyone. You will not be disappointed , I promise you. Thanks to Ronald baker and all the staff. Hands down the best ever.

The compassion and care for my dog Harmony when she needed an MRI and potentially surgery after…read moreshowing neurological symptoms was top tier. My vet recommended them strongly and even helped make a personal connection for me. I was able to get a very quick appointment and was kept informed about each step in the process and my options for treatment. You can tell how much care they have for their patients in the time spent explaining everything. This is of course not an inexpensive endeavor; but my dog is family and we do what we need to do.

We brought our dog, Oscar, here for a serious neurological condition during an extremely stressful…read moreand high-stakes time. The surgery itself appeared technically competent, and we are grateful that Oscar made it through a very difficult procedure. Our disappointment came from the disconnect between the practice's stated commitment to intensive aftercare and communication, and the experience we actually had. The practice's messaging emphasizes close follow-up, hands-on post-operative care, and strong physician involvement. Based on that, and the significant financial investment (Initially quoted around $10k, ended up being about $12k all-in with the extra anesthesia needed), we expected a structured recovery plan and proactive communication. Instead, the aftercare felt surprisingly hands-off, and the gap between what was emphasized and what occurred left us feeling manipulated and deceived. We never met with the neurologist directly at any point. After raising this, we were advised that a face-to-face encounter should not have been expected due to the emergent nature of the initial appointment. While we understand that emergencies can limit availability, we still expected direct physician reassessment or involvement at some stage of a complex neurological recovery, particularly since our dog's intake report indicated he should be reassessed at two weeks. That reassessment did not occur. At his two-week suture removal appointment, no prognosis or forward-looking guidance was provided by a veterinarian. All updates and guidance were relayed through an assistant, often briefly and without sufficient detail. Important information, such as a prednisone tapering schedule, was not provided until we explicitly asked, and no one initially confirmed medication quantities or timing to ensure a safe taper. Decisions such as keeping his urinary catheter in place for an extended period were communicated by a vet tech, without physician explanation or follow-up. As Oscar has regained some mobility but still requires assistance to urinate, we have been left with unanswered questions about whether these decisions affected his recovery. Because our calls and emails to the doctor were not returned, we were left without clarification or reassurance during a critical period. After the practice later reached out in response to concerns we raised in a Google Review (the only reliable way to reach them apparently), I replied with specific, reasonable questions about Oscar's care and received no response. A subsequent call I made to follow up resulted in a promise that a vet tech would reach out, which to date, also did not happen. We are fully committed to doing everything possible for Oscar's recovery and would pay the cost again if it meant receiving the level of care that was described. Clear guidance and direct communication would have alleviated many of these concerns. In their absence, the burden of interpretation fell entirely on us. Please consider these communication gaps carefully if you are seeking care for a complex neurological condition.

This place is a scam. My dog ate a waffle containing xylitol and they made me call animal poison…read morefirst to get a case number before they can see her. So I paid $85 to explain everything to the animal poison representative then had to re-explain and was asked the SAME questions I already answered to animal poison. Soooo why the heck did they want me to call animal poison and spend $85??? Then they didn't ask urgently at all and finally after I got the case number from animal poison, they induce vomit but my dog only puked up a little since by this time, she already digested most of the waffle and they sent me to a pet ER. This place is disgusting and I would NEVER give them any of my business in the future. Terrible establishment. Animal haters.

The Vet Dr. was horrible! She barely examined my dog, laughed at my dog then offered mild pain med…read moreto take home. Did offer pain injection which I accepted for my dog but now the injection site is horribly infected!!! My dog is miserable. All around messy place and the female vet lacks in people skills!

Such a calm environment. Every staff member we interacted with was great - so gentle and…read moreconsiderate.

Best veterinarian around! If you want a place that truly cares about your pet, look no further! I…read moream so blessed to have found them. They pray for you and for your pet's healing and make you feel like family. Great care, talented doctors and staff. Wouldn't go anywhere else.

It was Labor Day and my usual vet was closed. I noticed that my dog had a swollen anal gland that…read morewas about to burst. This urgent vet clinic opened at 12pm and I got there just as they were opening. They were quick to see me, friendly and professional, and also put me at ease. They were also very transparent about the pricing for each procedure and medication needed etc. In all, I was pleased that I came here and on the basis of my experience I can recommend them. It has been several hours since my visit and my dog has already regained her strength.

I've read previous reviews written up to 2 years ago, on here, with some good and some bad…read more I was recently in a predicament with my dog walker & my two dogs, (both were leashed) and one of my fur-boys was singled out & attacked by a larger loose dog that escaped through his (neighborhood) patio door. It was traumatic, for everyone. The entanglement of leashes with attack going on.... None-the-less, I was able to rush to the scene & get my fur-victim to urgent vet and found them to be very efficient with their electronic sign in, quick to places in a room, timely evaluation, much kindness, and great communication. I was offered a second and more thorough option of having x-rays read remotely, I prefer not to tag it as a "upsell"...(like one of the earlier reviews tagged ) simply because I think it is important & professional to have Urgent Vet cover all my options concisely. There is always such a fine line as the healthcare proxy/guardian of people or your animals that can't communicate on their own, to make the right decision on their behalf. I do not welcome prescriptions openly for my animals, without doing my own research on the pros and cons as well as my dogs personal history with medications. I am grateful for the professionalism extended, and the time they took to answer my questions. Our vet tech was wonderful. And we had a follow up call. I am sorry for those who had a negative visit. I hope Urgent Vet has recognized and continually strived to correct & make improvements since opening its doors in the past two years. My experience was worthy of this good review.

I have been seeing Dr Teed with my bunnies for almost 8yrs. He was at another facility for most of…read morethat time but of course I now see him at Keystone. He's always always very kind to my bunnies, professional & very on top of what is going on with them. He is very personable to the humans as well but its the animals that he really cares about. The office is extremely clean & well managed with caring competent staff. There may b a bit of turnover n staffing but nothing of concern. His experience with exotics is truly amazing!!!

Being new to the area we were referred to Dr. Teed by a neighbor..so gald..They are the…read morebest..offered excellent compassionate care for our Wally. They provided us with another year with our boy. We lost wall last night but our 12+ year old Golden lived life to the fullest. Thanks again Dr. Teed and staff..we will always be grateful. Wally's mom!