I've been a patient of Dr. Kratser for 5 years now. She is the best dentist I have ever had. She is exceptional in every aspect of dentistry. I've had multiple fillings, 2 crowns and Invisalign. Her office staff are friendly and supportive. I highly recommend Nine Eagles for your dental care. read more

Such a caring team and doctor. They got me in so quickly and took care of my toothache same day! read more

Avoid, Boycott Nine Eagles Dentistry! I have been going to Nine Eagles for nearly 3 years now and have been duped into getting what I consider to be non-urgent or needed procedures (including removal of 2 wisdom teeth that had been fine for over 40 years). Two years ago, they convinced me I had a cracked molar that needed to be drilled and crowned. It cost me several hundreds of dollars out-of-pocket. Last week, that crown broke while eating a soft baked potato. When I called, all I got was attitude from Breanna and an insistence that I pay in advance for the exam and x-rays before they could determine the repairs needed--also at my entire expense. I escalated this to my hygienist, Patty, who did little but push off the broken tooth on a "bad bite" (why didn't they correct with new crown two years ago?) and said I should consider Invisalign on top of getting a total of 3 crowns now--all at more costs to me. If you read other reviews, you will see they are like used-car salespeople with this Invisalign stuff. They even keep pushing it on my daughter knowing she had braces only a few years ago. Now, after a week of back-and-forth, they now want me to email some corporate office. They had promised me a phone call from the dentist on Monday. They lied! Avoid this office like the plague! Despite their nice demeanors, they are only after the cash in your wallet and refuse to take responsibility for their poor workmanship. Don't be conned by them. PROTECT YOUR MOUTH AND YOUR WALLET--STAY AWAY FROM NINE EAGLES DENTISTRY. read more

Terrible dental care. Went there for a cleaning today and was told that I needed a deep cleaning that was no covered by insurance. Told them nicely that I did want it only the regular cleaning. A technician came in pretending to speak for the dentist and told me I was no longer going to be treated and I was escorted out of the office. Would not allow me to speak to the dentist in charge. Told me not to come back And I definitely will not. read more

Had 2 crowns replaced in 2023. Having to replace 2 crowns in 2024 (one completely fell off and is lost-other has decay under it so not cemented correctly. Not going back. Agree with others on pushing additional products like whitening trays etc that are not wanted or needed. Not sure claims were filed correctly nor is any discount applied after you have reached the maximum annual benefit - Some dentists do if you have coverage with insurer they take. Disappointing and EXPENSIVE mistake since I now have to spend thousands on replacing the same 2 crowns just little over a year later. Will not be back. read more

DON'T RECOMMEND! Since this dental company is part of a corporation, they are told to hit revenue numbers and are unethically charging/diagnosing patients for treatments that are not needed. They don't accept x-rays from prior dentists. They make you take x-rays every time you go in for a cleaning (even though pretty much all insurances only cover x-rays once a year), so that they can make more money from you. Highly suggest going to a family/smaller practice. I got a second opinion for a procedure Nine Eagles had said I needed, and the new dentist not only said that I did not need it, but reviewed the estimate Nine Eagles had given me for the proposed procedure and confirmed they were charging me extra for no reason. Trust your gut! read more

Moved to Tampa and was looking for a new dentist. Looked through my insurance's network and found them with great reviews so I thought why not. That's how they lure you in... Almost immediately they started to sell me on Invisalign...I go to the dentist regularly and brush/floss every night - They claimed I needed sealants badly, and quoted me around $600, well insurance didn't cover any of it and I had to pay closer to $800. After speaking with my dentist buddy he was shocked, the sealants were NOT necessary. I told them to cancel all future appointments -- they ignored my request and later called me about an Invisalign seminar with a special price which only confirmed my beliefs about them... This is more of a profit center, than a dental office for routine cleanings and what not. If you're looking for dental vanity work this is the place to go. They pressure all patients to give them a 5-start review and now it makes sense - it's how they lure in customers to overpaying for routine dental work. read more

After our previous dentist cancelled all appointments due to Covid he just disappeared. We planned to break up with him so the pandemic just made things easier. My first visit to Nine Eagle's was beyond my expectations. If you could envision NASA for dental patients, that's this office. They have strict protocols in place to minimize Covid risks. The office is as high tech as they come, and the full range of services makes it a one stop shop. I have never had such a comprehensive new patient exam before today. They use video screens to show you all your XRays in real time, they image your teeth for a 3D model as well. My hygienist Sunita was extremely warm and welcoming, she put me at ease, and even found tartar left behind from my last cleaning at the other office. ‍ Dr. Kratser was personable and professional. I did not feel like I was being sold on additional services yet I was confident that she addressed all of my concerns. This practice is high tech, top notch, and I could not be more thrilled to have made the switch!! read more

Do not waste your time or money with this place! They are a "concierge" dentist that only cares about sucking your bank account! They incentivize their hygienist to scare you into thinking that you need treatments without running it by your insurance company first and/or even consulting with the dentist. They don't care about their patients - they only care about taking your money! read more

Always trying to upsell and you have to ask if things are covered or not by insurance (hint they never are!). Every visit they claim there's cavities in my kids' teeth but a visit to another dentist said otherwise. Long waits in the waiting room before cleanings, hygienist staff turnover, and the straw that finally broke this camel's back was when Dr. Kaster unnecessarily ordered x-rays for my daughter under a 12 month period so they weren't covered by insurance and required me to pay out of pocket. AVOID. read more

My husband and I have been coming to this dental clinic since they first opened and have always been impressed with Dr. Kratser and her entire staff (at the front office and her assistants/hygienists). I've visited other clinics in the past but Nine Eagles has been my favorite so far. They do wonderful work, are very knowledgeable and extremely amiable and kind. I'm also halfway through my 12-week Invisalign treatment and am very happy with my progress! I HIGHLY recommend Dr. Kratser and her staff!! read more

Don't recommend NINE Eagles Dental Care. Dr. Julián Ortiz did my son's fillings and they were darker than his original tooth color. We called back then and the office manager said they would fix it. Covid hit. Then we had a family emergency that we are still dealing with. We recently went back and explained it the current dentist. My son didn't want to see the previous dentist. Dr. Anna Kratser said she would work with us. Even the dental assistant noticed the discoloration in the fillings. She had us do new x-rays and a dental cleaning. We went back today to get the fillings fixed and she said she had to charge us. If she would have said that since the beginning we would have gone to a different dentist and not done x-rays and a dental cleaning. It's one thing to be negligent but it's another thing not to be accountable for it and to mislead the customer and continue charging them for extras. read more

We do not recommend Nine Eagles. The dentist (Dr Kratser) is actually very nice however I believe her team is trained to "bring in the money" over service which may make her not so great of a leader in her organization. My grown daughter had not been to the dentist in a few years therefore had some build up in specific areas. She was required to have a deeper cleaning at her first visit after her consultation. Fast forward to her next visit she came in expecting to receive her cleaning and 2 fillings. 1- They changed her visit time without letting her know. The employee noted her file that he spoke with her confirming this but had not even EVER called her. Have no idea who he confirmed with. 2- Then once she was in the chair she was told by hygienist that since she had a deep cleaning once she was required to have it again "by law" (actual words) so her costs would be $120 out of pocket. Where are these dental laws at? This is where our comment "money over services" comes into play. $120 for a deep cleaning not covered by insurance vs a cleaning that is covered. My daughter was very upset by all of this and just left the dentist without any services. She immediately came to see me to discuss. We then called the office and spoke with the office manager. The office manager then proceeded to give us replies to our concern that were that of an employee "covering themself" with excuses vs a leader offering solutions. The call did not end well. I was surprised Dr. Kratser did not bother to call back to discuss as I suggested they have her do. Plain and simple this dentist has now not only lost my business, my daughters and my son who are all on separate plans using them. read more

Dr. Kratser and the team are truly amazing! The quality of care is exceptional, and the front team is so nice! Can't wait to return!

do not go to this dentist!!! it is the biggest scam office! they tell you that you need unnecessarily treatments just to take your money!

I chipped my molar, so I made an appointment at Nine Eagles Dental Care because my insurance covers care there. I'm fortunate to find that they really take care of you at this practice. Admittedly, I had a bit of dental work that needed to be done, but I didn't feel shamed here. They assessed my teeth and came up with a dental plan that improved my dental hygiene in a month's time. I had a cleaning done by Sunita, who is super kind and will explain your procedures well. My dentist is Dr. Webb, who is efficient, and also a well of patience, since I was nervous about some of the work being done. You can request different amenities while you're getting work done, such as lip balm, a blanket, and a remote to watch tv. The office administrators are incredibly welcoming and accommodating. As someone who has had extensive dental work done at different times in her life, I had I had an overall wonderful experience at Nine Eagles, and I recommend this practice for your dentistry needs. read more

Not a fan, I feel like they're trying to upsell me. I felt this way after the first visit, but gave them the benefit of the doubt. Time to find another dentist. read more

I had my cleaning done by Sunita, very nice. Dental work by Dr. Kratser, she is very knowledgeable, compassionate and answered all my questions. Had my failed crown repaired (from a previous dentist in NY) and fillings redone with Dr. Kratser. I would highly recommend her! read more