Not disconnect between google and yelp reviews - this is because sales rep are really pushy, urging people to post a google review at end of sales process. Guess what - sales rep only pushes people who think they had a good experience to post google review. Also, their compensation is tied to google reviews, and the rep is doing whatever is the culture of the business. I was subject to classic bait and switch, besides numerous other questionable tactics (hold your credit card anyone). Only reason I am rating this business as two stars is that when confronted with solid documentation, they agreed to make some amends. It did take approx 5 months to get closure. There service center was worse. Service tech told me I needed an engine flush for a 2011 camry at 50K mi servicing. Charged me over a $100 extra. When I got home, found out that was not required. Called service center, and they told me it was needed for cars driven in 'tough' conditions. Well, agent never asked me how I drove my car, or whether I towed anything. More importantly, even the tough-conditions service requirements dont require the flush. Needless to say - not going back. read more

Horrible customer service. Wildly different information from the person that answers the phone and anybody you speak to in person. Wouldn't go back if they were offering cars for free. read more

Toyota of Westchester is dishonest and misleading. During my vehicle purchase, I was told a dent and fabric warranty was mandatory, which is not true. I was later promised a refund and told it would be applied directly to my loan principal. I was repeatedly told to "wait until the next billing cycle." I did this four separate times, following up after each billing cycle, and each time I was told the refund had been processed and would appear on the next statement. After four billing cycles with no refund, I contacted my loan company directly and confirmed that no refund was ever initiated. Whenever I call the dealership, I am routed to the sales manager, who says only the general manager can resolve the issue. Despite repeated requests over four months, the general manager has never returned a call. This dealership lies, delays, and avoids accountability once the sale is complete. I strongly recommend not doing business with Toyota of Westchester. read more

The worse experience ever, the salesperson is not attentive. We went for a test drive, we asked questions but he was texting on his phone the entire 5 mins, and we had many awkward silences. NEVER WOULD GO BACK here. We got such an amazing experience at Honda down the block. Not even worth of my 1 star. read more

Your better off walking than dealing with this dealer, many people say thing and then NOTHING, appointments mean nothing at all. Very uneducated staff in both service and sales read more

Please stay away. I cannot advise against this any further. I have come here numerous times (I'm a fool for doing so) and each time have been insanely and grossly overcharged. These guys charge nearly 10x market rate at any Toyota certified independent mechanic. I have a 15k mile, perfect condition 2023 Corolla and this is what they hit me with a bill for before arguing. NEARLY $3000. I understand the TPMS charge inflates this (~1300 without it), but Costco tire alone can do the same thing for under $350. There was NOTHING wrong with my car, I was taken advantage of and signed up for a ~$240 wheel alignment for the second time in 10,000 miles with these guys. I am beyond livid and will never be returning to a Toyota center - please, please, please do your own research and realize these centers exist solely to provide a false sense of comfort to clients that are uninformed like myself. I ended up paying ~$425 at the end of this visit for what should have been an oil change..if that. read more

Westchester Toyota - Bill for 15k mile perfect condition 2023 car - Car Dealers Near Me - Yonkers, New York

Easy to purchase a car from but they don't care about you once the buying process is over. Non-responsive, unprofessional and very frustrating. read more

I want to be clear that my experience with this dealership happened eight years ago but the reason I'm updating this review now is because the same patterns of behavior are still happening to people I know today. When I first dealt with this dealership, it was a disaster from start to finish. The only reason they stay busy is because they sell Toyotas, and Toyotas practically sell themselves. The customer service and honesty, however, were nowhere to be found. They repeatedly added products and services we explicitly declined. In my mother's case, they slipped a warranty into the paperwork after she told them in front of me that she did NOT want it. She ended up paying roughly $4,000 over three years for a warranty she never asked for, and because she didn't know they added it, she paid another $1,600 out of pocket for repairs that would have been covered. When we confronted them, they claimed it was "too late" because she had already paid for it. To make matters worse, a manager promised to call her about the issue. That was three months before I originally wrote this review. We never heard from anyone. I wish I could say things have improved since then, but based on recent experiences shared with me, the same tactics are still happening. So I'm updating this review as a warning: be extremely careful with your paperwork, double-check every line item, and do not assume this dealership has your best interests in mind. Proceed with caution. read more

Inquired about a specific model and made an appointment to go get it. When I arrived I was told they had none available. I left a deposit for one that was in transit. In the meantime I was able to get it at another dealer. Calling for 3 weeks to get a refund on the deposit and it has yet to be processed. read more

Had a regular service appointment scheduled at Westchester Toyota at 1:30 last Saturday. Realized I was late and called to see if i should still come in. Was 15-20 minutes away. I was assured over the phone that no problem as long as I was there by 2PM. Had they asked me too reschedule at that point I would have readily done so - I was the one who was late. I arrived at 1:54 PM and met by Kenny Parker who informed me the facility was closed. I tried to explain what I had been told, but he had no interest in listening, and was rude and obnoxious to boot. At one point he told me it was after 2 PM, this last appt. So I showed him the phone, then at 1:56, but that didn't matter either. I asked for the manager and was given the card of Nick Piriyatamwong. I called back upon leaving and left a message for him to call. 5 days later he hasn't bothered. Took my car into New Rochelle Toyota today. Excellent experience. Service ar Westchester Toyota is among the worst I have seen at any Retail establishment in many decades. I encourage anyone looking for a Toyota or service to avoid Westchester Toyota like the plague. Clearly, there motto is the customer comes last - or not at all . read more

I contact tayota to speak to a supervisor i don't remember his name. I said to him if he can take my tayota 4 runner 2005 for cash he immediately said to me oh we have beautiful used cars for 45 thousand dollars i told him I am not interested then I told him how much would u offer me for my tayota 4 runner 2005. He said that I only have 2 options. 1 . Trush it or we just gonna give u fee peanuts $400 . He then said please dont waste my time because your tayota u can trush it . I kept quite and I said ok no problem. Little did he know that I had 60 thousand dollars ready to purchase the new tsyota tsrd off the road. He hanged up the phone on me. 2 days later I went to genesis and I swear on the spot I bought the 2026 genesis gv80 for 80 thousand dollars . All had to do is go to my bank the same day and get bank check for $85 thousand dollars because of taxes. Went back and bought my beautiful genesis with top of the line customer service in white plains genesis. Everything went exactly went home with my genesis gv80. 3 days later I sold my old car the tayota 2005 to carvana. Carvana gave me 7200 dollars. Carvana came to my house gave me my check for 7200 hundred dollars and took my tayota. Listen up tayota of scarsdale in this work everything has a price. Lol lol . I told my experience about the tayota place to my families and friends and they said to me that the place is disgusting customer service. I am enjoying my genesis and tayota lost me lol u guys are disgusting gedo read more

Waited 2 weeks for refund of deposit- with multiple calls and BS excuses. Ended up purchasing at NewRochelle Toyota. Had PTSD after dealing with Westchester but they made process smooth and stress free, with no last minute ploys to extract more money. For anyone looking to buy a new Toyota, avoid Yonkers and go to New Rochelle or Mamaroneck. read more

Very bad sales team. The sales person Carlos was very rude, I was asked to come in for the physical appraisal for my trade in car. But he never even tried to see my car, dint even explain anything about the new car. He was pushing me to pay the deposite without even offering a test drive or explaining the payment details or trade in valuation. The moment you walk in someone is asking for a deposite. Stay away from this place. read more

Dmitro especially and Westchester Toyota staff gave over and above service on all levels. So very pleased with entire transaction. Had difficulty at one point. Dmitro was extremely patient until problem was thoroughly resolved. He took additional time to familiarize new owner with car's new features. Finalizing the leasing agreement with William was thorough and informative of the process. Diane DiRocco read more

I was actually refereed to Mr. Frank Greco, General Manager of Westchester Toyota by another dealership. After a short conversation to determine what type of vehicle I was looking for ....I was put in the hands of an outstanding sales person Mr Mario Raposo. From start to finish I received Prompt Professional No nonsense VIP treatment. Mr. Greco & Westchester Toyota #1 ! read more

My husband and I arrived at this dealer this morning at the appointed time after being promised a specific car model was in their possession and available. We traveled some distance, only to be bombarded with pressure to register our email, hand over a driver's license (which we refused to do) before they would show us the car. They then led us to a different model and insisted it was just as good. Turns out they lied about having what we wanted to lure us there. We left. read more

YOUR ONE STOP REVIEW, JUST READ THIS JOURNEY SO YOU DON'T HAVE TO WASTE YOUR TIME. Cliff notes if you don't want to read: Scum bags, scammers, bogus fees, dirty place, high markups and then they will bring it down and make you feel like you got a deal, but really you did not. I bought a 2023 Benz GT after on the same day and I can confirm there are no such fees. So all the people at W.Toyota are scum, your mother is scum, shame on your cow, shame on your shrimp, and 1,000 years of diarrhea for all of y'all. So in a nutshell, I needed a beater car and as a result I came to Westchester Toyota. The beater of choice was a $26K MSRP Corolla Cross LE. Marked up from $36K ish and brought down to $29K ish. And approximately $3K for "fees," but we'll get to that in a moment. To start, doesn't matter what dude it was, just the fact they had the balls to try to scam makes them all scum, their mother scum, and scum on all of them. The first problem: MSRP, you think that's the base price for whatever model right, prior to adding all the bell and whistles minus the dealer's fees and what not, correct? Well you would be right! Not to mention it literally says "MSRP." I was in battle, willing to do $28K scum bag was at $29K and refused saying he couldn't go below "MSRP," which was the $29K. I was like no thats not the MSRP, thats your markup price, the MSRP is the $26K, he refused to budge and convinced himself that the $29K was the MSRP like how he thinks he knows who his father is, but that is okay. Then he said, "look at the *" brought me down and said that the MSRP was the value of the car PRIOR to all the dealer's BS and I was like EXACTLY YOU CLOWN, that's $26K, but whatever. The second problem: so other than the pure and obvious intent to scam, their mark ups are insane. From $36K to $29K when New Rochelle had it for $29K as is... yeah rather go there. Oh yea, I called them up outside asked $29K as is right and they go yes. Goes to show Westchester Toyota was dirtier than a toilet after a Taco Bell Volcano Taco exits your ass and into the bowl. The third problem: I told them when I bought my BMW I did not to pay for any "inspection" "low jack" or whatever BS. The scum bag goes, oh luxury brands just include them all and it seems like you are getting a great deal, but you are not. Oh, BTW, my homie sold it to me so dam close to the MSRP, the real MSRP, now that was a deal minus all the BS fees Westchester Toyota charges. WHICH brings me to the BS fees, one of which was for an inspection prior to the vehicle being delivered to you. I was like, sure you should be doing that anyways prior to delivering any product to a customer to avoid getting sue if anything happens. Sure you would sue Toyota itself and not a scum bag place like this dealership for a manufacturing defect or design defect to name a couple of things to start. But regardless it is clear and obvious it is a BS scam fee they charge for something more. Overall, this place is run by people who look like they are looking for a job during the great depression-raggy suits that fit like garbage bags, fuzz, and why the hell are you wearing those coats inside? You got secrets in there? Just search inventories nearby, and go the cheapest one if that works for you. I just left and bought a brand new Benz GT coupe and didn't have to pay no BS "service fee." Sure it was like getting five corollas, but it's the principal. Stay classy folks, don't get fool, stay cool! read more

Westchester Toyota...a center for scam artists. I have been to Westchester Toyota only twice in my life. First time was to buy a car for my daughter around 8 years ago. We spent almost 4 hours in the showroom before we decided on a car and agreeing to its price. When we got to the Finance office is when the trouble started. The guy in there would not agree to the price salesman offered. He wants to add another $300. After a long argument, we agreed to his terms because we were tired of haggling and my daughter really liked the car we picked. The second time it was different. I wanted to buy a 2023 Toyota Rav 4 XLE. We agreed on the MSRP plus $1K mark-up. They offered me a discount of $500, then added $1,050 for pre-delivery inspection (PDI) and $515 for VIN etching on the top of MSRP and insisted that they HAVE to be part of the price. I am hearing if for the first time. In my mind I am thinking it's their responsibility to deliver me a drivable car and they have to bear the cost. I checked with my insurance agent, another dealer and checked online and they all unanimously said they never heard of customer paying such cost. I called my sales associate and told him the same but he wouldn't budge. Finally, I went to Fordham Toyota and bought the exact same vehicle for $1,700 less than what Westchester Toyota tried to rip me off. STAY AWAY FROM WESTCHESTER TOYOTA. THEY ARE CHEATS read more

Westchester Toyota - See the PDI and Ecth on fourth and fifth line - Car Dealers Near Me - Yonkers, New York

I priced the 2022 RAV4 today. It seems that this dealer likes to price gouge. They quoted me $3000 down and $900 per month to lease it. I will not return. read more

Stunned. I'm absolutely stunned at how dishonest this dealership is. And that's factoring in the assumed general dishonesty of the industry. Short version of the story: I drove 3 hours to buy a car that they assured me was available. When I got there the car mysteriously disappeared and they tried to sell me a different car. I saw a terrific deal on a 2016 Corolla online on Saturday 9/20/2019. Only 17k miles on this car and it's listed at $13,792! This is about $1,000-2000 less than what other dealers seem to be charging. I called at 9:44 AM on Saturday and spoke to a woman named Sheri. She wasn't very friendly but she seemed direct. Sheri told me the car was available and if I made an appointment to come in I would get a discount of $500. She quoted me at $14,400 out the door. I told Sheri I lived about 2 hours and forty five minutes away and I needed to make sure the car was available before I took the trip up there. She assured me the car was available. I called again at 10:06 and made an appointment for between 2:30-3 the same day. I called a third time at 11:45 while I was en route to emphasize the fact that I was traveling a considerable distance to buy the car and I needed to verify the car was available. Sheri told me to hurry and get there before someone else buys it. After 128 miles of driving and well over $50 in travel expenses I arrived at Westchester Toyota. The building was in severe disrepair and all of the staff seemed extraordinarily uninterested. The restroom in the main showroom is closed down and so you have to go upstairs to find another restroom. The elevator does not work. Fortunately I am fully mobile but I feel bad for those customers who are not. I told them I had an appointment and wanted to see the car. They assigned a young man named Jay who told me he needed to find the car and pull it around. If you read enough of these yelp reviews you will know Jay. Completely uninterested in helping me. Jay wandered around for 15 minutes and finally came back to me with keys in hand. Jay led me out into the parking lot to look at what I thought was the car I came for. As we approached the car he casually mentioned that the car I had come to buy was not on the lot! And he proceeded to show me a "better" car. It was about $2,000 more expensive and with more miles on it. I asked him what happened to the other car. He said a customer test drove it at 9AM that morning and the check engine light came on so they sent it to the shop which is apparently closed all weekend. It makes me very nervous that a certified pre owned car with 17k miles would through a check engine light. This dealership has a culture of dishonesty and this "bait and switch" problem seems to be a pattern based on what I've now read on other reviews. Jay sat me down at a desk and told me he would get his sales manager. I sat there unattended for about 15 minutes. There was literally trash on the desk and on the floor. The manager was not friendly at all and Jay offered me an alternative car for the same price. One year newer but with 15k more miles. I reluctantly agreed to look at this car. Astonishingly this car had disappeared too! Overall I was there for 2 hours and did not look at any real life cars. If you are in the market for a car and are considering traveling a distance for a special car at this dealership beware! It's likely another bait and switch. read more

Westchester Toyota - The bait and switch car. - Car Dealers Near Me - Yonkers, New York

Bad experience. Very bad experience. Avoid this dealer. Don't even bother putting down a deposit because they don't honor it. They will sell to whoever pays more. read more

Westchester Toyota - Car Dealers Near Me - Yonkers, New York

Worst service department ever. Terrible communication, techs lack basic knowledge, and didn't fix my issue after FOUR visits. Rude and unprofessional when I started to call them on it. Avoid at all costs. read more

Do not shop at Westchester Toyota! They will try to screw you over with additional fees that they insist are standard.

Worst service. I wrote about how they wanted to change fluids for $320 that don't exist in my Camry, and they scratched my windshield as well. Fixed the chip but could not fix the scratch. I submitted an invoice which they lost and I had to get another one. THat was an hour of my morning wasted. I spent over 22 minutes trying to get to AP to find out where my check is. I can't get anyone and neither can several receptionists. A manager in sales named Gil Modesto keeps asking what I want, three times, because he cannot comprehend English. Called the service department to get my new service writer and find out who the guy is who submitted it. Cannot get anybody to just tell me if they know her office so I can get the name of the guy across from her about my check. Hector, the guy who wanted to charge me $320 called because someone sent him a message I was looking for him and he cannot even remember the conversation and kept trying to say maybe I bought a new car. Eight years and he just serviced me and he can't remember? And why would a new car or truck need fluids changed? What a bunch of momos and losers. read more

If I could leave zero stars I would. Bait and switch. For 5 Days I communicated with Monique LaBar via email. She told me she had two (2) 2016 Toyota Prius Three with Advanced Technology package. One in Silver and one in Gray. I called to confirm before making the 90 minute trip to their dealership. When I arrived I was told that neither was available. This dealer is disreputable and I would never again attempt to work with them in the future. read more

I went in to purchase a new car. I made an appointment and met the salesman and took a test drive. During the test drive of a 50k Rav, I told the salesman I was not interested in spending that much on my next car. When we returned to the dealership I told the rep exactly what i was looking for, and waited over an hour for hi. To produce a price quote on the 50k car I had told him I wasn't going to buy. They completely wasted my time. This is not a smart way of doing business. read more

It's a beautiful sunny Saturday. You've called ahead and made an appointment to test drive a specific model that you saw on their website. You're on time for your appointment. You meet your sales rep, and mention that you don't currently own a car. Before they'll let you test drive the car you made the appointment for, they begin some standard sales tactics. After a few minutes of that, they take their time trying to find a plate they can use for the test drive. They start in on financing details and try to get you to commit to buying same-day. They also express that perhaps a 2020 model would be a better choice, because after all it's only a few thousand more dollars than the one you've come to look at. When they sense they aren't going to close the sale that day, they bring in a sales manager who very quickly asks what car insurance you have. Remember, you don't currently own a car, so you don't have car insurance. "You need full coverage to test drive a car," they say. This is a new NY state law, because of COVID-19, you're told; since a staff member won't be in the car with you for the test drive, you need the insurance. Seems to make sense. You leave, somewhat disappointed, and drive down Central Ave to the Honda dealership. It's really interesting -- Honda doesn't require you to have any car insurance whatsoever to test drive one of their cars! And they aren't in the car with you for the test drive either. Wonder if that new NY state law was repealed between the time you left Toyota and arrived at Honda? You buy a Civic, and promise never to utter the name "Westchester Toyota" again after leaving this review. read more

2024 Toyota RAV 4 has serious flaws in the audio screen, which they are reluctant to fix. They will also tell you it's compatible with your phone as long as you have Android Auto, NOT TRUE, only compatible with certain phones and not all Samsungs. My Samsung has Android Auto, won't connect, and response from Toyota is too bad. Don't but this car! read more

I should have checked Yelp first. OMG! What a bunch of idiots! I walked in, ready to buy a car today. Spoke with a young man named "Jay". He kept looking over my shoulder to see if someone better was coming in the door. I had asked about the Camry. He brings catalogues of everything except the Camry tells me to go look online. So I got up and said "thank you". Silly boy, I was planning on buying a car today. From you. You just had to sit long enough to go over the packages with me. You didn't even have to worry about financing. It was all but a done deal. Sad. UPDATE: After being dismissed by Jay at the Yonkers Toyota, I drove directly to DCH Toyota in Mamaroneck. Marc took good care of me there, and today I purchased a brand new Hybrid RAV4. Go straight to DCH in Mamaroneck!! Don't even waste your time with Westchester Toyota. read more

What a waste of time and very frustrating. I called them because they had a new vehicle I wanted on their website. I spoke to Jordan in internet sales. He told me the vehicle I was interested in was incoming and would be there in 3-4 weeks. I decided to go there and get a trade value for my current car and see if I can make a deal. I specifically asked Jordan if they add any additional fees and he said only pressing fee, dmv and tax. I go there and test a similar used version of the same vehicle with an excellent salesman Shawn. Then the horror show began...as I waited, Shawn kept leaving me at a desk for long periods as he was trying to get the numbers....this went on almost 40 minutes then I became impatient and tracked him down...and I realized they lost my keys and never appraised my car. We look all around and after about another 30 minutes Angel (the appraiser) finally found them in another customer's envelope. Angel apparently misplaced them. Angel was surprisingly hostile toward me since he caused the problem. So we finally get the numbers and right on the paper were 3 additional bullshit dealer charges...etch 1695, pdf 1982, prep 640 same old nonsense...I would never pay for that garbage....and to make matters worse the used vehicle we test drove WAS MORE EXPENSIVE THAN THE NEW ONE AND INCLUDED THE SAME BULLSHIT CHARGES. This place is pathetic. Do not walk RUN from this place!!! read more

You will 100% be SCAMMED if you go to this place, guaranteed. The complete lack of professionalism, disrespect, and care for the consumer is appalling. I put a large deposit on a new Toyota Rav4 Hybrid in May 2022. I waited 2 months for the car to arrive. In the evening, my salesperson, Delsi Soto, called and told me that the car had arrived. I drove over an hour to come. When I got there, Sam, a fellow salesperson, tried to sell me another car! I told him "no, I want the car that I put a deposit on and waited months to arrive". Frustrated, he left. As I was about to drive the new car with Delsi, I was told that I would need to pay an additional $3500 as the car "came with more accessories than they planned for". Lies! I have the bill of sale and previous documents all confirming that this car and accessories are all the same from the day we all signed an agreement in May. They obviously wanted more money from me. When I refused to pay extra, they told me that they sold the car to someone else. Right then as I was standing there! I wasted hours there. I lost pay, my money and time. Completely disappointed and disgusted at my experience here. Save yourself! read more

Totally dishonest. Went there to test drive/buy a 2016 Hyundai Tucson listed at 16,900. Drive it, loved it - they came out with a quote of over 22,000. Garbage fees, 2,000 mandatory inspection etc. I said thanks but no thanks. He said if I bought it today I could have it for 20k. Said I would not promise to purchase that day. He became agitated and started insulting my intelligence. I said no disrespect I just need to leave to go back to work. He literally followed me to my car outside still barking at me. I was literally shaking when I got in my car. The "manager" called me an hour later saying I could buy the car for the sticker price of 16.900. I said unless it's now free, I'm not coming back. Horrible horrible dishonestly and sleaziness. Car shopping does NOT have to be that way. Got my new Mazda in New Rochelle - LOVE IT. read more

Went to buy a new car John helped me with my new 2023 rav4 he was very helpful kind & sweet. He took his time with me & was very knowledgeable about the vehicle ! read more

I give them ZERO stars if I could! Crooks, frauds is the best way to describe this place. It's a hot mess. The salesman only showed me cars that he wanted without any regards to my needs. They asked for my credit card and a deposit so they can bring the most expensive car from another lot, just so I can "look at it"! Stay away from this place! read more

DO NOT DO BUSINESS WITH THESE PEOPLE. They took a "refundable" deposit from me and then lied about returning the money. I kept getting nonsense excuses. Still unsettled after multiple calls, threats of legal action, etc. What a bunch of crooks!! read more

Bait and Switch dealership. They quoted a truecar membership price along with VIN. Went to the dealership and they wanted 10 percent more and wouldn't honor the Trucar price. read more

Worst service ever. Almost three full months after buying my new RAV Prime, I am still waiting for my second set of keys and my $1000 tax refund. They completely messed up my financing by not taking the refund out of the purchase price and now I am paying interest on $1000 I still don't have. They also messed up smaller things, like not filling out lesser important paperwork and not attaching plugs to the bottom of the car to prevent rust. This is my third Toyota and I have never had these kinds of problems anywhere else. Go to any other Toyota dealer. Stay away from these clowns! read more

Worst in USA by far, buyers beware! Customer service - No stars Service department - No stars read more

Toyota should just close this dealership down, they are the kings and queens of bad attitude, dishonesty and overall just looking to make as money off from you as possible, the guy Anthony, will say and do anything to get you into the dealership, prices and cars will change in a blink of an eye, I'm noticing this is a standard practice here, they will lie about almost everything and anything, make sure you get everything in writing when these --ckers speak. I will be calling Toyota direct- HQ overseas and let them know how their brand is being p-ssed on. read more

Scam artist!!!!!!! Total bait and switch at the end when ready to sign. They tried to sneak an extra 3,000 in and thought we would not notice. Then played dumb! read more