service was terrible. I was stranded at a gas station near the shop. I called them. they tried to…read morecharge me 150 to tow the car and 450 to do my shift cable because it "snapped". I told him I wasn't from the area and couldn't afford to stay at a hotel and wait till the morning for the part. he told me to I had to wait.something threw me off and I got a mobile mechanic. turns out all I needed was the bolt for it. they lied and tried to rip me off.

I've been going here for years. Trustworthy and fair prices. They have always been able to take…read morecare of my needs.

I own a GV70 Genesis, my tire light went on I brought it to Genesis service department, they saw a…read morenail in tire, they recommended i bring it to JK's Auto Service on Fulton Ave. I explained my situation to the owner, he got my issue resolved within 15 mins, had his mechanic come out and put a plug in my tire and he then checked tire pressure in all my tires. I would highly recommend this auto service/repair place. Owner was extremely nice and resolved my issue quickly.

Great service with excellent communication. The work was completed expertly and fast.read more

THE BEST IN TOWN! I…read morehave done service here multiple times and Bart is a man of "Character". Takes your vehicle to him and he will take good care of it.

Went to Bart for a NYS inspection. Very efficient and great service. Will go back to Bart for any…read morework I need!

Our car was in crisis and the professionals at White Plains were the most helpful and personable…read moreand honest any traveler would hope for in an emergency- five stars and highest recommendation from someone who has been around cars and service centers a long time and seen some questionable providers- not these guys!

I've gone for a couple of situations, as well as inspections and oil change, winter servicing…read more Always prompt and helpful. Very courteous. Affordable. A couple of times he helped me without charging (I insisted on providing a thank-you-gratuity). Couldn't be happier with the service or experience.

Lol came back 2 years later to write this. Took my honda civic here 2 years ago for what I thought…read morewas a oil leak. Get a call saying my head gasket was blown and might as well do the timing chain while they're in there. Around 2k in work. 2 years later and 35000 more miles, my car is still running strong. Always get a second and even third opinion! Ps. there was no leak at all, and that was my mistake

They did fix my car but had to bring it back a week later because they didn't fix it. They had the…read morenerve to charge me again. When I got home the horn decided not to work. Then it would just randomly go off. That's the third time in less than a month. Over 800$ I spent there now I have a broken horn. Humm what kind of scam are you running! Rip offs! They never called me back when I called to tell them! They say it's unrelated. Yeah right!

I have had several instances in which I have needed to have my car worked on and the staff has been…read morereliable, efficient, and attentive on short notice. They are my go-to when I need it!

This place will scam you. Don't let AAA tow your vehicle to them. I have filed a complaint with the…read moreNY attorney general and the Better Business Bureau. They advertise free estimates on their website but they're not going to honor them. My vehicle was towed there by AAA and I did not authorize or agree to a diagnostic. I did not plan on fixing the vehicle. I made arrangements to donate it to Purple Heart so proceeds can benefit veterans. The owner Mo is trying to charge me $129 for diagnostic and $49.95 per day for storage! Mo doesn't care for people or Veterans.

I am disabled and can't bend down. My cane and disabled placard show this pretty clearly. I pulled…read morein here and asked the slim older guy if he could help me figure out which of my tires was low as my dashboard indicator won't tell me, and he interrupted me to tell me that the air was over there (by the road). I said I can't bend down to do it myself and would pay, but he interrupted me again to tell me to "ask the girl inside [the gas station portion], but we're two separate businesses." So how will that help me? Rude, dismissive, and unhelpful for something incredibly simple if you can bend to do it.

As usual, Steve and his staff did a great job with the state inspection and other maintenance needs…read morein a timely fashion. Resorctong all clients working with each one schedule and making sure all maintenance issues are completed, This is a five-star auto repair facility. Fral lewis just reviews

Loyal customers for 12 years and, yet, they choose to scam us...dishonesty should not be taken…read morelightly! We brought the car for diagnostic, they called us telling that timing belt was worn out and needs replacement. The price estimate they gave us was $2000. We said that we needed to think about it because it sounded like too much for the job. They went ahead and replaced the timing belt (without replacing water pump!!! Water pump replacement should be done along with timing belt replacement-common safety practice everywhere). They told me that they spent 8.4 hours on replacing the timing belt (normal time for a professional is 2 hour, an amateur can do it in 3 hours). They charged me for the Timing Belt Kit $495.95 PLUS the belt itself $89.99 (although it is normally sold with the kit as a package for $365 maximum price). The total bill came up to $1975, and that is WITHOUT OUR CONSENT because we trusted this business for 12 years, they decided to go ahead without our approval of the estimated fee. In comparison, local Acura certified dealership charge $1555 (including tax) for changing timing belt WITH water pump replacement!!! Their professional statement, just like every other shop I asked, was that water pump should be replaced at the same time as timing belt for further engin preservation as water pump has the same wear and tear estimate as the timing belt. After speaking with Casarella's about this, they told me that they can replace the water pump at additional cost. After a day of back and forth meaningless texts, they reduced their bill to 6.4 hours of labor time, which clearly shows the how the price scam works, and their dishonesty because it only takes 2 hours to replace the timing belt at a professional auto shop!! That dishonesty in addition to overcharging for the replaced parts and NOT replaced water pump. OUTRAGEOUS!!

Took my car to get an inspection done, they told me everything is fine except i needed to get new…read morewipers. They forced me to buy $50 wipers from them or else i would fail my inspection. I took home my old wipers and had my husband look at them and he even said we just got ripped off! Never going back.